Pulte Homes Reviews

Good morning I want to say thank you , for Luis Leison , he was an excellent, fixing, everything in my house , also to Mr Erick his boss , both to try to fixed the imperfections, in the house , good customer service I will recommend Pulte to my family and friend s thank you again

We are not happy with the delays and lack of commitment to make this process a smooth transition. We have been in this house almost two months and we are still waiting on things to be fixed. The response time is slow and we are constantly being told we are waiting for a response from the vendor. We believe that a builder should have several vendors so that when one is slacking the the other can pick up the slack. The customer should be in this bind. I would not recommend Pulte to a friend or family member!!!!

Entire experience was made to be as stress free as possible. I am very appreciative of pulte staff from sale’s representative all the way to construction manager.

Best experience build home with pulte and best quality homes

Now that I have lived in the house for a while I can see every corner that was cut, and every penny that was saved. If there was a way to save money by using cheaper materials or process, then it is easy to see which choice was made.

For the price we paid the workmanship is lacking, drywall cracking, poorly painted edges, and already a laundry list of items we need addressed.

Workmanship was sub par for a superior home. Purchased a wooded lot and now the lots next to me were cleared and was unaware this would happen. Prior to buying, this was not the case

The entire experience was awful. The title company was awful, the y process was terrible and there was rarely communication, the warranty department doesn’t respond to my emails. Workers don’t show up when they’re supposed to. I had a better experience with Lennar and that’s saying a lot

Every bit of the process was like pulling teeth and getting any information on the process was abysmal. Lack of materials aside, getting any updates on what was happening, when things got done, or any sense of urgency was unbecoming of a company so reputable. It was evident that the build manager was so inundated with extra work and handcuffed by his superiors that he was unable to do his job properly. After a heated period of time where we were not updated that our closing date changed, we ended up finding out that it was the managers above my contacts that were telling them not to give us updates on our closing date. We had to find out 2 days before we expected to close to realize our date was pushed back indeterminately. This caused undo stress and cost to an already difficult situation. This is not meant to shift blame to the build manager or the site rep, as they did their jobs to the utmost best of their abilities. However, it is evident that the upper management in the Richmond Hill area have no idea what they are doing, or how to run a business. They are lucky to have lower and mid level management that are able to take the brunt of the defects so that customers can be content with what they’re given. With that being said, an astronomical number of houses were not built to spec and have a laundry list of items that are needing to be corrected by the warranty team. It’s as if the management is trying to rush the builds and get the houses closed so that the work can be passed to the warranty team in hopes that homeowners will grow tired of reaching out. Very surprised by the practices of this company and am disappointed that such a nationally reputable company would treat an entire community of homeowners (in an up-scale community at that) with such disdain. Thankfully their warranty team can pick up the slack that is obviously caused by poor upper management skills. ... More

House was not ready to close but we closed anyway. More than 40 follow-ups. 29 left 8weeks past close.

We are so happy to live here, there is a God’s care of us through this !

Satisfactory experience with Pulte

House was not complete on closing date. Lack of communication. Issues still unresolved 5 months later.

Even with all of the supply chain and labor issues we had great communication from our project manager. Our closing was seamless and any problems after closing were addressed quickly.

I closed on my home at the end of Feb 2022, and I still have outstanding items that have not been completed. These were detected in January of 2022. Sad that Pulte rushes to sell home that are not complete and with such poor workmanship. Field managers are over worked and when fix is needed they resort to threats to the homeowner.

High quality home with good responsiveness to service tickets resolution post move-in. We especially love the lot and layout of our Ascend.

Professionally executed build process. Good team.

On time delivery Quality of construction

Great home at a great price. Builders are fantastic

they are trustworthy and dependable

This was our first home building/buying experience. The sales, design, construction annd financing teams were all incredibly professional and made the experience seamless. I could not thank them enough for how great the experience was for us. I would HIGHLY recommend Pulte in the Charlotte area to anyone looking to build a home.

The process was very easy and effortless. There was no delays or hold ups on materials. They stayed on the time limit they said they would.

Super easy home buying experience.

Really take the time to understand your design as you won't be able to make any changes down the road. They aim to please but with so much activity, it's hard to get things done right the first time out of the gate. PM was exceptional.

I was grateful I was able to come to the site and check in the progress of the house every week. The Sales Consultant was very communicative, which I appreciated. I did not experience too many delays due to supply chain issues, as I closed on the house during the closing window I was given when I signed the initial contract to build. A third party inspection before dry wall and before closing confirmed the quality of the construction.