Pulte Homes Reviews

It’s a tough time to be building anything, but all in all we had a good experience with Pulte so far. Our construction manager has been the biggest part of our positive experience. Being honest and guiding us through our build really helped what could have been a very trying experience due to delays, to a positive one.

Jordan construction manager is excellent

Pulte is a good company, definitely recommend this builder over some others. There are pros and cons to new builds so go in with an open mind. Pulte makes the process easy and effortless. If you decide to go with Pulte Mortage and Pulte Title it makes the process even easier. We are very happy with our home!

With the on going "supply chain" issues, every one did their best to keep things moving with the build. Our project manager kept us informed on a regular schedule.

I had an amazing experience with Pulte. Despite expected Pandemic issues, the Pulte product and its people rose to the occasion! Every facet was great from the sales person, design consultant, the construction manager and the warranty contact, we had an amazing experience. The professional and the personableness is what stood out the most! Nice job Pulte!

I had a great experience. I was kept in the loop through all phases of the building process.

PLEASE STAY CLEAR. Extremely horrible buying experience. They made mistakes in the basement for wet bar plumbing and bathroom rough-in plumbing but refused to accept it. They changed contractors 3 times over the course of the build. Build quality is extremely poor - hear squeaky sounds like the house is from the 80s. Zero professionalism and accountability. Horrible management and really bad workmanship make this an experience I would not wish on my worst enemy. Do not build with Pulte.

We were remote buyers, yet the Pulte team made sure to stay in close contact with updates, pictures and important milestones/information throughout the process, including a virtual settlement to accommodate our move schedule. Solid team of sales, construction management and settlement resources. Thank you.

the purchase experience was good the pulte staff very attentive and the only thing that I would like them to improve is the communication with the buyers at the time of the progress they have made in the construction of the house, but in general excellent company and excellent experience.

Not good workmanship. Pretty sloppy construction. I would think twice before buying a Pulte Home next time.

Disappointment with lack of response to post closing issues that are still outstanding with no promise to address

Sales and construction managers are very helpful and knowledgeable about the area and the house. I truly appreciate their great service and I ended up buying one more pulte house! very satisfied with the service and quality

Overall pretty disappointing build experience. Our sales consultant was great... he was very knowledgable and responsive to inquiries. Our field manager was briefly responsive but after slab was poured, we had very sparse communication. We didn't know where our house was in the build process and when questions/concerns arose, they went unanswered. Our punch list was incomplete or completed haphazardly. Quality is poor from poor paint job, obvious dinged trim/carpentry work, cracked backsplash and shower tile, VERY roughly mud & taped garage.

We had our house closing on 17th December after quite a few postponements. We happily entered our dream house with a sense of relief and belief as we got this from a reputed construction company. Within 48hrs of closing , during a family gathering, I heard a big sound and water came running from the roof ,making a puddle and dripping from the brand NEW house. Rushed to check but water was just pouring , ran up not knowing what to do, but couldn't find anything, our NEW roof was just leaking. Just be in our place and imagine our horror. Never heard anything like this from any new homeowners. After calls and messages ,and a quick checkup, found that the pipe wasn’t soldered properly. We didn’t know how to react , to be relieved as it was a human error or to be horrified at the level of inspection done .How can such things be missed during all the inspections. Leaving me wondering what all things that can happen in future. This incident kept me awake all night, thinking what was the advantage of going with the good builders if not for their quality. Also warranty for us buyers doesn’t mean if anything happens it will be covered , it means that you are so confident about your product that till that tenure all will be functioning properly and if IN CASE something happens it will be covered. Today April 4th as i am writing review till date this issue has not been fixed completely. Warranty customer service is very very poor. There was a delay for closing my house got postponed two times is due to cabinets, those are not up to the mark quality due to below reason. We went with Cabinets kitchen convenience package 2 roll out trays to the kitchen and pull out trash can, most of them are falling out within the days. Pull out trash can are not at all working properly. ... More

I cannot endorse Pulte. Covid delays and supply chain delays aside, I’ve found their pre construction supervisor literally supervises nothing and is the last to know about QC issues, which there were many. Almost a different excuse everyday as to why things aren’t getting done. The post closing construction manager is equally unresponsive. Yes, things are getting done, but at a snail’s pace. Further, the subs that finally show up to correct items that should’ve been done correctly in the first place (had their been actual construction supervision) have a bad attitude and lack skill. Some are nice and do good work, but that is the exception, at least in my experience. It shouldn’t be this hard to get what you paid for. My house was not cheaply priced and I expect a level of construction to match. Not the case. Stop with the excuses, I’ve heard them all by now. Just want things done right and in a timely fashion, is that too much? Apparently. ... More

The 5 star review for responsiveness goes to our warranty manager for his professionalism and hard work to get all our issues fixed. However, buyer beware. They rushed us to close on home that was not completed. Only gave us 17 days to notice for closing instead of at least 30-45 days. The quality of workmanship is subpar. Our punch list continues to grow with issues we are finding after closing.

Poor communication starting with the sales representative to the field manager, etc. pre to post close. Careless mistakes made during the build process like drywalling over areas and very poor craftmanship from crooked framing, uneven door trims, nicks in walls and woodwork, chips in cabinets, scratches in exterior materials, gaps in installed items, woodwork, garage frame, missing materials, caulk that looked like a 4 year old did it, misalignment of doors and hardware, defects in materials that had to be replaced already...the list goes on. Extremely disappointed in the builder and do not recommend. Recently built in Columbia Station. ... More

The Team makes sure we are very happy with all the aspects of the home buying process. We love Pulte.

After few months in the house I event enjoy it more everyday ! I can feel the house is good structure and ofcourse it worth for money . If we compare to another builder with Pulte is more reasonable . Pulte values the material for their customers like doors ,windows , trims ... I event like there service , we love Tim ( my builder ) before I had problem with the faucet droppedown at kitchen sink and just a quick call in minutes he appeared he always smiles eventhough with problem that to make sure the customers are happy ! Thank you Pulte and especially again my builder Tim

The construction manager and salesperson were very professional and worked with us.

Poor responsiveness. Failed commitments after closing.

The homes are beautiful. If any discrepancies are found after the home is purchased, it is covered under warranty but they are not the fastest to get someone out to fix the discrepancy. Been waiting almost a month to have a drywall issue resolved.

I would recommend other buyers to refuse to close until all significant items of the home are completed. We paid $1,350 extra for "Insulation at interior wall adjacent to Owner's Suite...". 7 feet of that adjacent wall (about half) was not insulated. Pulte's representatives say "since it is not an exterior wall or involve plumbing they refuse to insulate it.".

SALES: Professional, responsive, good customer service DESIGN STUDIO: Professional, responsive, good customer service CONSTRUCTION: Overall, poor and/or unacceptable workmanship by reasonable standards/expectations. Shoddy framing, roof shingles damaged, poorly fitting drywall, badly installed trim work that was not cut to correct size causing extra large gaps that were over-filled with caulk or left exposing concrete foundation or framing, excess caulk on all trim, inconsistent and patchy paint inside and outside the house (some out of sight areas left unpainted), unfinished tile work in primary shower, poor and uneven tile work in all bathrooms, dents/scratches/chips to kitchen cabinets, quartz counter tops, shower surround, walls, doors, etc., etc. All the above issues were raised with the construction team and either dismissed, not responded to, or were attempted to be fixed, but done equally poorly and/or caused further damage/issues to be fixed. No issues were brought to our attention/acknowledged by the construction team, except if we discovered them. CONSTRUCTION WORKERS: Urinated (repeatedly) on the subfloor (2nd floor, two rooms) instead of using "port a potty" outside our house (acknowledged/confirmed by our construction manager). Urine-stained subfloor/drywall was only replaced after protesting at the Pulte Sales office. WARRANTY: Poor customer service and responsiveness. Met with warranty representative at the house to review outstanding issues that had not been addressed for over a month. He assured they would be taken care of and we still have not heard back from him or had the issues resolved over 2 weeks later. SUMMARY: Overall, this was a very poor experience. We closed in January and have not moved in yet (2 months later) as there are still outstanding issues/work to be done (identified by independent inspector/acknowledged by Pulte). AC does not work, roof shingles/damage not replaced, missing kitchen cabinetry, soffits that were painted by sloppy work not replaced, unfinished painting, etc. As such, we cannot recommend Pulte and would caution anyone considering this builder based upon our experience. ... More

Aside from the lack of responsiveness, the Pulte Mortgage process was highly questionable. 1) They did their best to dissuade me from taking a VA loan [which required a VA inspection] 2) The Pulte Mortgage interest rate was somewhat higher than an independent mortgage broker [which we took] 3) The demands for details about the origin of our cash down payment verged on accusations of Money Laundering [I wrote the framework for the Money Laundering Act of 1986]. Providing them with Wells Fargo settlement disclosures on the sale of my house in Va, plus copies of personal Savings accounts, plus 1099s showing income from consulting [all well-beyond the amount of the down payment and closing costs] were apparently inadequate. 4) Closing was 4 months beyond original schedule [shortage of materials? BS!]. The value of the property had increased by nearly $200,000 and it appeared Pulte was trying to force us out of the sale to resell to another buyer at a higher price. 5) It's now been nearly 3 months after closing, and the Pulte office has yet to address all the deficiencies documented by a professional [private] inspector. 6) Would I recommend Pulte to new buyers? ABSOLUTELY NOT! ... More