Pulte Homes Reviews

We are thrilled with every aspect of our home purchase from Pulte. The sales team and construction manager were exceptional!!!

We love our home. We moved here after working in the military and the federal government. Love the tranquility and our neighbors, plus the proximity to Ft. Jackson and Columbia. Any minor issues we have had were addressed ASAP by the Pulte building manager, Holden and his team. We leveraged the partners of Pulte by installing our alarm and security system and extending our HVAC warranties. Love the pre-wired internet and enjoying Spectrum’s service. Grand Arbor is a great amenity-rich community, we call home.

Beautiful home, fast and smooth process

The whole home buying experience has been great thanks to the support received by each person we have dealt with at Pulte. It shows they are really committed to providing the best possible service and support, starting with our first contact with the sales representative, then construction manager, and the maintenance manager. And that positive experience is is what makes a big difference. Besides the house is beautiful and well constructed with a nice community. We really love it here and we are very happy with our decision to buy a house from Pulte.

Bought a new Pulte home 25 years ago. The home was a disaster. The front porch pulled away from the house; the quality was terrible, the builders attitude was: if the customer doesn’t know about a problem, do nothing.to fix it. There were no walk-throughs, or customer updates. Pulte today is not the same. It has vastly improved. The quality of the product is excellent; the communication with us was great; the salesperson Charlene was helpful and responsive, the Construction Manager Jeremy was awesome - every concern we expressed was promptly and professionally addressed. The Pulte of today is what a customer always hopes for, but seldom finds. ... More

Thank you for everything

The sales team was easy to work with and very effective in helping my family to achieve our goal of home ownership. The property has delivered great value and the builder did a fantastic job using quality products in the home. The construction team and customer service team has been very responsive to any issues that arise.

From my very first interaction with my sweet salesperson, Lindsey to my final walk through with construction manager, Jacob and turning in my last documents for closing to Gabby and Keila, I had a fantastic home buying experience! I was treated with kindness, fairness, respect, compassion and professionalism along the way. I was kept in the loop throughout the whole process. Whenever a hiccup with my financing would occur, the team was very accommodating and helpful to me. The quality of my home is wonderful and I am very proud to be part of the Pulte family! I love our neighborhood, Pioneer Ranch! I’ve met many wonderful neighbors and I am looking forward to the completion of the amenities! I’m so very proud of the community I am part of. Thank you, Lindsey, for making my dream of home ownership for my family come true!! I’m truly grateful!! ... More

Very smooth transaction from sales to pre inspection to closing. A lot of information to go thru but the entire team is very informative and knowledgable every step of the way to help thru the process. Very satisfied with my home, thank you!

I believe what we got is a spec home, sold as is built as someone dropped. We faced number of challenges since we moved in and customer service personnel seem to be more of a co-ordinator rather than owning up to service the needs. Issues identified on hardwood flooring was coordinated with manufacturer who apparently said they don't cover the issues reported although it was acknowledged as an issue. An AC sensor along with thermostat that was supposed to be installed was never done, so the cool/heat is inconsistent. AC service company visited thrice to fix basement issues correcting issues caused by previous service person settings. And other issues reported were addressed with delays. For a such price and supposedely a premium offering, I was hoping Pulte would do its best (this is my second Pulte home). I strongly feel like many of those specifications were dropped since the original buyer dropped and hence we are the mercy of now relying on this service model to report, fix each and every single thing. I am not sure how to escalate or report this to Pulte management team.. ... More

I have had an amazing experience with all staff of Pulte, from sales, closing, on site managers. Everything, and when I say everything, I’m talking super small silly stuff, that was off or just not working properly, was addressed immediately. The unit is very well made and finishings are great quality as well. I have zero complaints, only all praises and everything good to say about my experience and happiness in the entire process start to finish:-) I couldn’t be happier! Thank you all, so blessed to be here!

Excellent building design and great landscaping

Pulte homes has a team of professionals that will take care of their customers from the start. Everybody I worked with our true consummate professionals, two that stood out where Belynda and Kevin. You’re in good hands!

We’ve had a great home buying experience! Construction and Customer Satisfaction Manager Mike has been proactive and very responsive to the few issues we’ve had. The quality has been good, and so far the energy efficiency has been great. Highly recommend.

The process was decent considering some horror stories I have heard about builders. We had 3 different construction managers during the process which was frustrating, but our third and final one, Justin, was awesome. We wish we had him the entire time. Overall we are very happy with the house and have had great response time from our warranty claims.

The overall experience was great. Some of the building materials installed could have been upgraded.

1.The only builder that wants to save money by not doing the grading properly. 2.Does not care about defects, if it's not identified before closing, you have to live with it. 3.Has a contractor who does not even know how to install garage weather seal properly(light is clearly visible inside garage and cold air is seeping). 4.Does not want to fix the main door frame crack even though it was identified before closing. 5.Flooring installation was not done properly, bulges in the floor from day one. 6.Doorbell camera was another joke, they installed it blocking access to storm door. 7.Basement floor cracks are everywhere (not talking about controlled cracks) ... More

There was confusing with the type of loan we actually qualified for and this made the process long and lead to a couple of times of no communication from Pulte and frustration and confusion. Ty (sales consultant), Eren (loan consultant) and Matthew (construction manager) were an absolute pleasure to work with. Not only did each of them offer incredible customer service and dedication to their jobs, but they made me feel like I was important and that they wanted the absolute best for my family and me. Ty wanted to correct our experience and grievances, and he went above and beyond to accomplish this. Eren had so much patience and communicated to us thoroughly and clearly, so we understood what was happening and the estimated costs for closing. Matthew treated our home as if it were his home and made sure we had everything we needed, and it was in top condition. All these people answered any questions I had in a timely manner and made me feel like it was not us against the mortgage process. I do appreciate Pulte home and Pulte Mortgage for taking accountability and paying the discount points and helping with most of our closing cost to make up for our experience. ... More

The sales agents in the community were very helpful. I feel as if the quality of the townhome and the value is well below the experience I had in 540 Townes (Apex) in 2018. I really like the location and floor plan. The overall experience was not the building manager's doing as I felt he tried his very best to do what he could do getting called in to complete the project right before my closing. The walls need significant repair and the noise level that can be heard from neighbors is very disappointing. It has much more of an apartment feel than a half million dollar townhome.

The first night we had an issue with the hot water heater. Called and it was addressed the very next morning. There was also follow up phone calls to make sure we were satisfied. Nice to see service like that after the purchase. Thank you

I regret building my home with Pulte. I would have given zero stars but that was not an option. I experienced countless issues with build quality. I brought these issues to the attention of the job superintendent Dylan. Even after I had an independent inspector come and I showed the report to Dylan, he would still not fix the issues. To make matters worse, not one person at the company ever listened to my complaints. Not one person. I'm marking the review as anonymous because I do not want any retribution from this company.

There where several issues that I encountered along the process of purchasing my second pulte home.

Good service. And I’m feeling happy thank you

Our experience with the sales and construction groups was outstanding. Our sales associate was extremely helpful during the buying process. The construction process was amazing as they stayed on schedule, kept us well informed and were quick to answer all of our questions. The reason for the average scores is finance. They were hard to communicate with and didn't listen to our questions or concerns. This lack of listening has even followed us post sale. Very disappointing.

I gave all the information of problem including contacts I was asked to provide . You never contacted them and I was promised that a solution would be provided by this werkend. Where is the solution.