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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15686 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15686 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Sales lady was very rude. not professional at all.

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Richmond, TX

Too many wrong things in general. I will not buy from you guys at all. Lessoned learned.

Pulte Homes responded:
We are sorry to hear that our team did not deliver quality customer service. If we can help in any way please feel free to reach out by email at customersupport@pultegroup.com

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Amazing Field manager

  • Patrice D.
  • Verified HomeBuyer
  • February 08, 2022
  • Tucson, AZ

My field manager helped me throughout the process. He was very responsive and met with me multiple times to address any concerns.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Interaction with staff was professional, warm and welcoming.

  • Sylonda D.
  • Verified HomeBuyer
  • February 08, 2022
  • Laurel, MD

This company was great to work with. The sales staff was exceptional and informative and the project manager kept me updated about the status of my home and even went above and beyond when needed.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Nothing but issues since move in.

  • Angelika S.
  • Verified HomeBuyer
  • February 08, 2022
  • Albuquerque, NM

Nothing but issues since move in. Instead of enjoying my home all I have been doing is taking pictures, documenting, emailing and following up. The flooring was installed incorrectly which is the largest issue and I’m having to fight every step of the way. I thought Pulte delivered quality but apparently they allow tolerance for lippage so they are only fixing the ones that are really bad. Outside of that that I have tons of pictures showing that every room in the house has issues including the backyard which was left with nails, razor blades and construction debris.

Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Staying on schedule in this work environment was excellent.

  • Gregory R.
  • Verified HomeBuyer
  • February 08, 2022
  • Columbia Station, OH

Overall great experience. Was never told Pulte does not finish the garages.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Supply shortages did cause a delay in the building process.

  • Jonathan S.
  • Verified HomeBuyer
  • February 08, 2022
  • Las Vegas, NV

Supply shortages did cause a delay in the building process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great product, minor issues with a few items

  • Roger G.
  • Verified HomeBuyer
  • February 08, 2022
  • Saint Cloud, FL

Great product, minor issues with a few items

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - I like this builder but my house was rushed to close before it

  • Gabrielle K.
  • Verified HomeBuyer
  • February 08, 2022
  • Manor, TX

I like this builder but my house was rushed to close before it was ready. There are so many mistakes that I'm having to wait around to address. They shouldn't have closed me in December and still things in Feb aren't completed. They put a different brand oven in and the fan doesn't work. I hope it gets fixed!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Professionalism. experience

  • Yossef T.
  • Verified HomeBuyer
  • February 08, 2022
  • Laurel, MD

availability to explain. confidence in what they are doing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Our experience was great buying with Pulte Homes.

  • Amber C.
  • Verified HomeBuyer
  • February 08, 2022
  • Jacksonville, FL

Our experience was great buying with Pulte Homes. Communication was on point and we even closed before expected. Thank you for making it a pleasant experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - The whole process of selecting the lot, selecting the materials

  • Michael M.
  • Verified HomeBuyer
  • February 08, 2022
  • Gaithersburg, MD

The whole process of selecting the lot, selecting the materials and closing was easy with the team. They were very patient from the beginning and very helpful to any inquiries I have even after moving in

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The Pulte experience overall was really wonderful.

  • Lauren N.
  • Verified HomeBuyer
  • February 08, 2022
  • Punta Gorda, FL

The Pulte experience overall was really wonderful. As a first time homebuyer I felt every single person I interacted with that works for Pulte was patience and answered all of my questions and really supported my experience. The area where I felt could use some improvement is the workmanship on small details. To be fair we purchased a home through a pandemic but the home was turned over to us with a lot of small details that were not done well or done incorrectly and as stated we purchased our first home and expected something closer to being done “perfectly.” They will come back to fix these ...

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Pulte Homes - Good construction.

  • Raj N.
  • Verified HomeBuyer
  • February 08, 2022
  • New Hill, NC

Good construction. Quality has been great. Prompt responses and communication. Closing was on schedule.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Joed, the field supervisor was amazing. He took over mid project, and the experience pre and post Joed was night and day. He was responsive, over communicated, and solved all problems. We were in good hands,

  • Clark B.
  • Verified HomeBuyer
  • February 08, 2022
  • Santa Fe, NM

We were remote during the build. Pulte delivers all the services to from design, to build through the mortgage to hand hold you. The key at the end of the day is the home quality and Joed, our field supervisor was amazing and made the experience very positive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great until we closed then abandoned.

  • Justin B.
  • Verified HomeBuyer
  • February 08, 2022
  • Spicewood, TX

Having a tough time getting people to fix urgent issues such as a leaky roof. The service calls keep getting cancelled. Warranty means nothing if you can't service it.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

Pulte Homes - My over all experience was very bad.

  • Bhaskar C.
  • Verified HomeBuyer
  • February 08, 2022
  • BOERNE, TX

My over all experience was very bad. My house construction was delayed by 4 months. I was rushed and forced to close the house before fixing all the issues that we identified. The construction manager tried to help us. But still there are several in resolved issues.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Winter Garden, FL

They work fine, that is only small details which easily they can fix.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Pulte Homes - Had a good experience with Pulte!

  • Matthew D.
  • Verified HomeBuyer
  • February 08, 2022
  • Punta Gorda, FL

Had a good experience with Pulte!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte seems primarily motivated by sales and closing rather than quality building.

  • Daniel B.
  • Verified HomeBuyer
  • February 08, 2022
  • Painesville, OH

Quality of workmanship was very poor and quite below what one would expect.

Pulte Homes responded:
We are saddened to hear we did not meet your expectation of quality and we certainly appreciate this feedback so we can improve our build experience and share with our team. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 3

My field person was great to work with & proactive.

  • Amy D.
  • Verified HomeBuyer
  • February 08, 2022
  • Celina, TX

It was a great experience overall. Love my new home! The only issues I had were with the design center personnel. Very unresponsive. Be sure not to sign anything that day & look over your selections carefully. My field rep, Ben who assigned did a wonderful job. Went above & beyond.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Honest and trustworthy

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Orlando, FL

They are a pleasure to work with

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

It's home...eventually

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Clermont, FL

The home buying/building process was easy. It does take a long time and expect delays. Make sure you note any issues with the home as early on as possible but don't expect it to be fixed quickly. I'm still waiting 7 weeks after move in for issues noted during construction.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 1

Great sales team, not so great construction team.

  • Rodrigo Y.
  • Verified HomeBuyer
  • February 08, 2022
  • Tampa, FL

We had a nice experience through the purchase program. Sales man was amazing and very helpful through the whole process. Construction wasn't what we were expecting. A lot of paint stains all over the house. Lots of dents and scratches on doors and trims. Issues with the pave that hasn't been resolved yet. It's been almost two months since we got into the house and most of the issues we pointed on the closing have not been solved.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Pulte Homes - We love our new home especially for the price we paid.

  • Evan H.
  • Verified HomeBuyer
  • February 08, 2022
  • Fort Worth, TX

We love our new home especially for the price we paid. Great sales and building team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Trusted builder for quality homes.

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Lake Orion, MI

Trusted builder for quality homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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