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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 14475 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Build quality is excellent, sales experience was poor
- Anonymous
- Verified HomeBuyer
- May 29, 2019
- Fontana, CA
Make sure you double check change orders from sales people, that part of this whole process was the bad part. The build was excellent, though. Love our home.
Total Score 4
Quality 5
Trustworthiness 3
Value 4
Responsiveness 3
Very good design, great people, workmanship could be better.
- Robert O.
- Verified HomeBuyer
- May 22, 2019
- Berlin, MD
Pulte staff are very friendly and helpful. Design of the open space home is well thought out, save the Jack and Jill bathroom, which is small. Attention to detail with some of the craftsmanship should be better.
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 4
Pulte Homes - Over all it’s good.
- Anonymous
- Verified HomeBuyer
- May 21, 2019
- Frisco, TX
Over all it’s good.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Watch closely throughout the process
- Anonymous
- Verified HomeBuyer
- May 21, 2019
- Canton, MI
Need to make sure you are looking as the construction gets done. Some major framing issues with our condo.. Things are being corrected but I was a little surprised at how the place was not finished or cleaned properly when we closed.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
Great floor plan. Great Project Manager. Some disappointing sub-contractors
- Craig H.
- Verified HomeBuyer
- May 16, 2019
- Fishers, IN
Overall, we love our new home. We were sold on the floorplan almost as soon as we walked into the home the very first time - we definitely feel like Pulte has listened to people and designed a home that truly works for families. Our Project Manager Ian was fantastic to work with - he kept us updated about the project and how we were progressing. He took care of the concerns we had and did everything in his power to ensure issues were resolved in a timely manner. Unfortunately, the cast of sub-contractors left something to be desired at times. We did not feel like some of the crews ...
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 5
Optimistic
- David S.
- Verified HomeBuyer
- May 16, 2019
- Holliston, MA
Landscaping and hydro seeding could be more timely, outstanding issue on Dryer Wall Outlet resulting in potential Dryer Warranty Issue.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Somewhat disappointed
- Michael M.
- Verified HomeBuyer
- May 15, 2019
- Naples, FL
Make sure your electrical outlets are not put in the corners where walls meet in the bathrooms. Get salesmen’s promises in writing. Don’t buy a model without speaking to an owner of one. Be prepared to be at home for “Punch lists” to be addressed.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Pulte Homes - Over all the updates on the build was excellent.
- Maria U.
- Verified HomeBuyer
- May 15, 2019
- BUCKEYE, AZ
Over all the updates on the build was excellent. If something doesn’t get done by the move in date it takes forever to have the items fixed after that.
Total Score 4
Quality 4
Trustworthiness 3
Value 5
Responsiveness 3
Mostly happy
- Anonymous
- Verified HomeBuyer
- May 15, 2019
- Pickerington, OH
I really like the home but the communication from the field team completely stopped at closing. Driveway and yard are still a work in progress due to weather but I only know something is going to happen when someone shows up knocking at the door. A heads up seems like it should be in order ‘hey, don’t drive on the concrete for x days’ versus it just being poured, roped off, and no discussion.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
051419
- Anonymous
- Verified HomeBuyer
- May 14, 2019
- Schertz, TX
Make sure all items are addressed prior to signing.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
We had some serious Warranty and workmanship issues with our brand new house within 30 days that should have been caught on builders walk through
- Donald B.
- Verified HomeBuyer
- May 14, 2019
- Odessa, FL
Warranty response is great and follow up is good. We absolutely love the floorplan of our house and the speed at which problems were resolved.
Total Score 4
Quality 2
Trustworthiness 4
Value 5
Responsiveness 4
Pulte Homes - House not delivered on original schedule
- Anonymous
- Verified HomeBuyer
- May 08, 2019
- Mount Juliet, TN
House not delivered on original schedule
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
a little higher than average
- Noor I.
- Verified HomeBuyer
- May 08, 2019
- Rio Rancho, NM
Quality is good, design is nice but a little longer time to respond on issues or queries.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
AC issues and Other problems
- Dinorah S. R.
- Verified HomeBuyer
- August 09, 2025
- Las Vegas, NV
Vittorio, a month in and I have had nothing but AC issues system doesn’t work now needs to be replaced. It’s seems that nothing was tested to ensure things are working properly. A little more attention to the details would’ve be helpful.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear about the AC issues so soon after move-in, this isn’t the experience or quality check we aim to provide. We'd appreciate the opportunity to discuss your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 4
Joe was amazing in the inspection process
- Jeffrey H.
- Verified HomeBuyer
- July 25, 2025
- Wesley Chapel, FL
After moved in--some items are fixed quickly and others snail pace. Excellent materials, but some of the contractors are poor workmanship.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you’re happy with the materials used in your home, though we’re sorry to learn some workmanship didn’t meet expectations. We understand the importance of timely repairs and appreciate your patience as we work through them. If there's any unaddressed concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
My Experience with Pulte Homes
- Mary D.
- Verified HomeBuyer
- July 24, 2025
- Green Cove Springs, FL
Make sure you look over your home for everything. We had issues that ended up being worse after the fixes or repairs were made from our final walk through. We have had to start repainting all our baseboards and door frames. There is silicone caulk everywhere, it was not cleaned up and was dripped on the LVP and tile floors. The garage floor had to be redone multiple times, and is turning yellow now instead of the gray color we chose. Not real happy with quality of workmanship by the sub contractors.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that you are unhappy with the quality of your home and not getting any resolution. That said, we'd like to escalate your concerns to leadership and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Nice house, Ok Service but once you purchase, you wont hear from anyone again.
- Carmyn R.
- Verified HomeBuyer
- July 23, 2025
- Manvel, TX
I still have issues that I've submitted on through the portal that have been un resolved. I have a lose spindle on my stairs, the a/c still runs hot in certain rooms even after having someone come out.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your issues remain unresolved, especially regarding the loose stair spindle and inconsistent A/C performance. We'd like to make our leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Build Quality
- Brian W.
- Verified HomeBuyer
- July 23, 2025
- Bonita Springs, FL
The quality of fit and finish was below what I was expecting. We have had several items that needed to be corrected since we moved in 3 months ago.
Pulte Homes responded:
Thank you for sharing your experience with us. We’re sorry to hear that the fit and finish of your home did not meet your expectations. We'd like the opportunity to learn more about your unaddressed concerns in your new home, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Bad Mortgage team.
- Puneeth L.
- Verified HomeBuyer
- July 16, 2025
- Macomb, MI
Build structure is good : Satisfied. Interior installation : Pay attention to workmanship Paint quality : is VERY BAD.
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're glad to hear you're satisfied with the overall build structure of your home. We appreciate your comments regarding interior workmanship and especially the paint quality, this is valuable input we’ll share with our construction team. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 2
Value 4
Responsiveness 4
Good and bad
- Vincent F.
- Verified HomeBuyer
- July 16, 2025
- Punta Gorda, FL
I purchased a quick move in in May 2025 so no real interaction with the building process except the final inspection and that piece went fine with Yohan as the Construction Manager. The sales process was stressful with deadlines that didn't seem to matter & missed communication, and the words "trust me" used. Viewing the quick move in homes was easy. I used Pulte Mortgage and Pulte title which got complicated at times due to unclear terminology and changing disclosure (loan) line items in each phase. In the end the closing went well with no surprises and quickly in just over 30 days. Looking ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're glad to hear that your quick move-in home was delivered as promised and that your closing experience was smooth and timely. That said, we regret that the sales and mortgage process felt stressful at times, and that communication and clarity weren’t always consistent. Your feedback is incredibly valuable, and we’ll be sharing it with our teams to help improve transparency and reduce confusion for future buyers. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
So little attention to detail/low quality workmanship…
- Ronald S.
- Verified HomeBuyer
- July 15, 2025
- Saint Augustine, FL
I already have seven calls into our warranty folks. Seven different issues- all needles had there been more quality workmanship and attention to detail. …super frustrating.
Pulte Homes responded:
Thank you for providing feedback for us. We're truly sorry to learn that you are experiencing concerns with your new home and not getting proper follow up from our team. We'd like to make leadership aware of your experience and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 4
Sr. Construction Manager
- Anonymous
- Verified HomeBuyer
- June 12, 2025
- Hilliard, OH
more focus in the finish will be much better such Paint for example. the exterior work need more planning and organizations.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We understand how important attention to detail is and we’re sorry to hear that these areas didn’t fully meet your expectations. Your comments are valuable and will be shared with our construction and quality teams to help us improve planning, execution, and finish work for future homes. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Remote virtual buying
- Ronald H.
- Verified HomeBuyer
- June 11, 2025
- Punta Gorda, FL
Viewed house physically several times before purchasing with a virtual closing.lots of on line paperwork. No real walk thru until after closing, several issues needed to be addressed that were shown to agent before closing not addressed until we were present.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We appreciate you choosing Pulte and understand that completing a virtual closing with limited in-person walkthroughs can present challenges. We're sorry to hear that some issues raised before closing were not addressed promptly and only resolved after your arrival. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Overall good but builder is not up to the mark
- Ajay P.
- Verified HomeBuyer
- June 04, 2025
- Apex, NC
Overall good buying experience and good process. But unfortunately I had very bad experience with the builder Mr. Chris who was always behind his Closing reviews. He blocked my phone number when I delayed my reviews since my repairs were pending and he was not trustworthy. Flooring work for my house is terrible, otherwise all good so far. Thanks
Pulte Homes responded:
Thank you for providing feedback for us. We are glad that overall, you had a good experience working with us. However, we're truly sorry to learn about the difficulties you encountered during the construction phase, particularly in your interactions with Mr. Chris. This is not the level of professionalism or service we strive to deliver, and we take your concerns very seriously, especially regarding communication and the quality of the flooring. We would like to learn more about your experience and help address any ongoing concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Fair experience with Pulte Homes
- Anonymous
- Verified HomeBuyer
- May 19, 2025
- Littleton, CO
The selling process was great, however, after closing the correspondence and pre-closing home issues are put aside at the builders convenience. I closed several months ago and there are several problems that have not been resolved. I was promised prior to closing that the issues would be corrected.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you had a great selling process but are disappointed to hear that you are experiencing concerns after closing. We sincerely apologize that you have unaddressed concerns. We would like to learn more so we can help resolve these, we would appreciate it if you could email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
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