Pulte Homes Reviews

U guys are taking too long to respond to outstanding issues. Issues needs to be fixed in a given time frame. Grateful if this matter can be looked into urgently. Some issues were taken care off but the main ones remain

The initial purchase and the home quality was great. We did and still do have some exterior items that are taking far to long to resolve.

The house is nice however we encountered a lot of problems throughout the process. The completion of the house took a lot longer than we expected and when we did the pre drywall walkthrough we were told that the house will be ready in 3 to 4 months after that. It took a little over 5 months! First we had problems with the sewage pipe that was installed too close to the sidewalk. They had to remove part of the sidewalk and the driveway to fix it . The driveway is still not leveled with the sidewalk after reinstalling it. Inside we still have tiles at the first floor that are not properly installed and nails sticking out of the carpet upstairs. The shower tiles in the main bathroom needs some caulking. The back door doesn’t close properly. After the issue with the sewer we didn’t pass the landscaping inspection because the plants were not the right size. That delayed the closing process. After we moved in we didn’t have internet for 3 weeks. AT&T didn’t install the cables properly so after numerous calls to them , to the Association mama , to Pulte …….. Dina they sent someone and fixed it. It took more than 3 weeks and it was a huge problem as we needed internet for business for school and for every day needs. So pretty much was a hurdle after another. The mortgage team was fantastic and very helpful and the closing process was quick and easy and great but the actual building and getting the house ready was very stressful. We waited so long and we were assured that the wait is for our benefit because we will get a house completed at the standards you pride yourself to provide . At this point we are a little disappointed. ... More

Pulte delivered house after 18 months after the date I signed. Still lot of issues in the home. Field manager did very good job to address issues but if he schedule repairs still nobody use to show up to do the work. It is kind of frustrating.

Buying experience was ok good communication initially. Once the build process started only two opportunities to see the build process pre drywall and final walkthrough. On final walkthrough about a dozen minor issues. Home inspector said the AC wasn’t working, sump pump was the cheapest quality you can purchase. Most issues were fixed prior to closing found on the final walkthrough. Closing process with Pulte was horrible they delayed closing by 5 days everything is on their timeline.

Good Experience with Pulte Builder and Mortgage

I am enjoying with new home however the formation of landscape in backyard is very poor and didn’t farmed well. Other observations, some Of observations not fixed when identified through first and final walkthroughs

It was great experience. Few things are needed to be fixed though

Sales rep and construction managers were great with communication. Finance in CO not so much (multiple handoffs, missed call, unanswered questions but no show stoppers). After closing customer care could be more responsive and and verify unconfirmed appointments. Overall very happy with process and product.

I am currently waiting for someone to come and do touch ups.

The contractors that Pulte has access to are just not that good. There were many things that had to be recompleted correctly. My superintendent was very good! He was able to get projects recompleted correctly. Some timely and some not so timely.

Home construction completed within time frame. Not sure where it is a smart home as advertised. For the price we expected the interior doors to be solid rather than hollow core doors. Also response time for a continued problem has been slow and no return calls.

First time home builder, fell in love with a neighborhood where Pulte had the remaining lots. The build process itself was pretty painless - there was a decent rough schedule of when to expect things (and when not to, with some of the supply chain issues causing delays), and progress was pretty consistent. On the whole, I do like my house, and I think it looks nice - we've had a couple service issues (shrunken joist causing a dip in the floor), but Pulte Customer Service has been responsive thus far. The design center experience was actually pretty fun, though I remain a little bummed that Pulte stays (intentionally) limited on customization options - I love my standup shower, but to not even have the option of adding a wall niche for shampoo seems really behind normal trends (they offered a glass shelf instead). The frustrations started later in the process during the finish work - I didn't appreciate the letter "forbidding" me from visiting the house, and while I can understand that they don't want buyers distracting workers and that they're trying to actively avoid changes, it doesn't do much for your confidence in the process when you're told you can't see the work going on. There is a very short "celebration of craftsmanship" walkthrough ahead of the close where you can go through and point out issues with paint/finish, but I think it's unreasonable to assume everything will get caught in one hour. Additionally, more time would have allowed me the opportunity to actually think about some of the things I was seeing (the mantle I selected at the design center is a good match to the floor, but I don't love it against the rest of the room, so I would have at least liked the chance to do a change order even at extra cost). The other major frustration has been with the handling of the weather-affected items on the exterior. I built over the winter, so I knew that I would likely close with the driveway/landscaping still pending, but getting those final items completed was a genuine irritation. There was no communication of a schedule (the "official" response from the project manager was "the subcontractors don't follow the schedule I give them, so anything I give you would be wrong", which is an unacceptable non-answer that actually makes me more concerned that my house has quality issues if Pulte has such little authority/control over its subs), so crews would just appear with equipment at random. I work from home, so this was a massive inconvenience, as I'd be on important calls and unexpectedly would have a tractor 10' behind me in the backyard grading the lot, or I'd run an errand and come back to discover my driveway had been blocked off for asphalt while I was gone (was super lucky that I had my car out already, because the crew "was surprised" that it wasn't a vacant house, so they hadn't even rung the doorbell to warn me). I would HIGHLY advise anyone building over the winter to try to push the closing to after ALL work is completed, because Pulte is ineffective (or just not interested) at minimizing the inconvenience to you once you're in the house. ... More

The overall build of the house is great. Although there are a few things that need to be repaired but that was to be expected. The overall buying process was a bit tedious at times, to the point that we wanted to walk away. Now that we are in the house, getting issues resolved has been a bit of a task. I am overall pleased with the final product but the little things which could make this an excellent experience have not be dealt with very well.

Surround sound ceiling speakers were poorly installed. Front left speaker is out alignment. Also the grills are not flushed against the ceiling (6 to 8" towards the wall while others are 2 feet off the wall) Have not completed moved in yet so there may be other issues at some point

Purchase of the property was made relatively easy by people involved. Lack of communication was a bit frustrating during the process. Construction and materials used is subpar in certain areas. Most materials appear to be builder’s grade. Once moved in noticing many issues. Most screens on windows are bent, large dried concrete spills on basement floor, exhaust fans that are defective and need replacing, windows that don’t remain open, tiles and sinks damaged during install, scratches in windows. Not satisfied with materials and construction for price paid.

All around it was a good experience. The house is nice and it went pretty smooth. We had to prompt people a few times but things got done. If we had 2 criticisms it would be these: 1. Pulte has no flexibility to make simple changes. We wanted a water softener loop and a sink in the laundry room. These are not custom requests, they are options that Pulte offers. Even though no ground had been broken, it was deemed "too late" to select these options. 2. The bathtubs are used as garbage dumps during construction with no protection. Two of our tubs were damaged and one had foam insulation residue that we couldn't get out. These things were remedied but should not be necessary if care was taken during construction. Overall we really like the house and we would recommend Pulte. ... More

Good customer service. But I found a lot of things off after moving in such as screws outside the home everywhere, chipped doors, window screens loose, tilted outlets in the wall.

It is important to us to note that our Construction Manager was very attentive throughout this process and corrected a lot of things along the way for us. The problem lies in the workmanship of the contractors brought out to actually build the home. So many things missed or poorly put together that led to numerous revisits and revisions. Important to hire an inspector to ensure that every detail of the home that may not be obvious to the homeowner is looked over and corrected. It's disappointing that it requires so much effort to ask over and over again for things to get corrected, but if this is a home you plan to live in for a long time, you want to do everything you can to ensure it is correct. ... More

The construction mgr. was OUTSTANDING and made the experience positive despite the negatives. This individual is DIAMOND for Pulte. The finish work (trim, paint, hardware, cabinetry finish) is poor and very disappointing. Response time is fair; the design center and closing depts of Pulte was an awful experience. I would start those depts completely over. Inadequate time for the design review; Communication on available options (hurricane proof windows) was very disappointing that we could have had them without a massive delay; the non-HP sliding doors are poor quality and no one in Pulte will accommodate us on a change. I wrote directly to Pulte corporate office and they never responded, simply referred my inquiry to the local sales office. ... More

A lot of open issues during closing, which the construction team did address afterwards.

So far a nice experience. I just felt that, in a rush to close the house sooner, there were few things not taken care. The flooring was not so clean despite requesting to be cleaned few times. First floor carpet had marks several places and for a brand new home this is unacceptable. Some wood and Paint works are not so great. The front door paint is 2/10 kind of rated work. Front door and back door locks are not great, doors need to be pulled hard to put the locks ( remember its a new house) I am happy with the location otherwise and the house is spacious for me. I just hope Pulte takes care of issues I pointed out above. ... More

The entire process took 15 months from signing. Move in date changed 5 times and very hard to get exact date. When you are uprooting your entire life from another state this is very stressful. No logic between which homes get items like a roof, sliders, etc and in what order. If zero gravity sliders are so difficult to obtain they should be purchased and stored when a 25% deposit was made. On the flip side -- the quality of workmanship has been excellent and we love our new home.

Rough finishes, no quarter round , guest bathroom clumsily designed for door opening, front door entrance had dried concrete or stucco difficult to remove, door hinges had paint. Nothing large but most minor size issues.

Our experience was up and down with a bunch of delays but both Nancy and Austin took great care in keeping in communication with us and getting us in our new home as efficiently as possible.