Pulte Homes Reviews

The home is very nice. Just wish the team was more responsive to my emails and concerns during the construction of the home.

Paid a premium price for average workmanship. Not very happy.

This is the 3rd new home we built, and this was by far the worst experience out of the 3. It has been poor communication from the very start. We moved into the house 3 months ago and we are still waiting for items to be completed. We were forced to close and move in before the house was completed. Workers are STILL not showing up for the scheduled appointments for them to complete the unfinished work. It has been infuriating for me having to take days off at my work (MULTIPLE DAYS), and wait for these workers to not even show up. We even asked if we could just complete things ourselves because I cannot continue to keep taking days off at my work. We were told no we cannot do the work because it would not be covered under their warranty. It is very upsetting to spend over $500,000, not be pleased with the work, and still living in an unfinished home. ... More

Have been waiting for purchased dishwasher and front door knob for three months with no proactive updates from the construction manager or Customer care manager. I keep having to email for updates, team is not proactive and barely responsive.

Don’t sign closing documents until all repairs have been completed!! We completed our walk trough one week prior to close, pointed out the work needed and we’re promised most of it was going to be done by closing. That was not the case, they completed a few cosmetic touches inside the house but nothing everything. The manager did not complete the walk trough with us until two weeks after we had close and he took a list again of the issues needed to be corrected. Up to this date, two months after the walk trough, they have only completed two issues and only because they were affecting the HOA. I call the manager almost every day, leave voicemails and text messages but I don’t get anywhere. ... More

I am glad I waited a little while to do this review. Generally speaking I am unsatisfied. Even taking into consideration these very difficult times my condo buying experience was nothing close to a celebration. I have multiple issues some small but several that are significant and when I look at the whole picture it appears to me The process was hurried. When I look at the small mistakes that were done I begin to wonder about the workmanship behind the walls and under the floors. Several problems in These areas have already been identified and I hope will be appropriately resolved. I would reserve my final judgment regarding my Condo building experience until I see how these numerous insignificant issues are resolved.So far my experience has not been a positive one ... More

Nice neighborhood, parking and community parks.

Some standard items not that much great, I suggest go for upgrades

Response from warranty representative is very poor

Everything is still broken Kitchen is flooded with no response Boxes and bags of loose drywall compound left on floors and in closet has caused sickness and hundreds of dollars of cleanup Still missing basic things like door knobs Ridiculous

Didn’t meet our standards

Field manager ignored buyer’s concerns throughout the build process. Due to supply delays, Pulte took shortcuts to keep production moving. This meant drywall, floors, cabinets, and appliances were all installed before windows and exterior door were installed. No effort was made to cover windows from the elements. Issues that were not corrected prior to closing, were promised to be corrected within 30 days. It’s now over 2 months passed closing and issues have not been resolved. Pulte has stopped responding to correspondences. Overall quality and craftsmanship of the house is appalling. Hardwood stairs have cracked steps, cabinet doors coming apart, noticeable draft coming from behind the cabinets to an exterior wall, paint touch-ups give two-tone effect, outlet has no power supply, uneven patched drywall, and exterior doors have gaps. ... More

And any concerns after we moved in were promptly handled by the warranty department.

I've purchased new homes before and this was my first time with Pulte. It was not that great of an experience. They have major communication lagging between their own internal teams. Their Mortgage Group was descent and easy to work with. Construction was always behind which is expected but they were not even ready for initial walk through date. Had to set up a second walk through. Be on top of your stuff as you get close to the closing date cause no one else will be doing that for you.

I believe, given the state of the housing market, and the supply chain issues, it weakened Pulte’s ability to provide the product and quality home that we were expecting. It has been and still is a challenge to get a good quality finished, and completed home.

1. seller associate is understaffed. It took some time to hear back from my question. 2. some small cosmetic issue during final walkthrough. 3. After move in, met a few issue like air conditioner stops working, severe separation for the drywall.

Working with the sales and manager was always a good experience. Overall a great experience but Covid and weather delay contributed to a loong build time. Drainage of the lot is an issue and hopefully our crawl space will not be a problem, We still have some issues to be worked out.

Pulte reps were always responsive and helpful, easy to reach, friendly, respectful of our concerns, great to deal with.

Working with the sales team was excellent, great communication and response time, and hence why I chose to build with Pulte. The build started great and promised excellent communication throughout the build. (Did not appreciate that they assumed/always sent a translator; I was born and raised in the US so unnecessary). I visited nearly every week and was able to have major issues addressed during the build (ie cailing tray not installed or wrong accent tile). However, when it came to the celebration walk through, I was promised all details we agreed upon/labeled to have fixed would be addressed before the actual walkthrough/closing and they were not. I was told at the official walk through to go to closing and that items would be fixed and came back and they were not. I was promised that submitting to warranty I would get a response in 24 hours particularly right after build (obviously would take time the further out from closing) and it has not. The tile cuts are uneven on tiles, scratches and glue left on bathroom and floor tiles, the serial numbers on the bathroom tiles show past the grout, light switch panels left crooked, holes in the stucco and drywall, the HVAC unit was even a basic model when the top of the line unit was agreed on... Having paid quite a generous amount in upgrades, I expected top notch workmanship and attention to details. So very poorly managed and rushed so that we could close and promised the world it would be near perfect at closing but a lot left to be desired. Also, they have you make selections early on and penalize you if you change your mind later so know exactly what you want quickly and early on as per their deadline. Additionally, I was not told until closing that I could only use a hairdryer/flat iron/iron in the main bed/bathroom due to "code" and wattage maximums but I wish I would have been told that earlier since what happens when I have guests over and now have to have them move to the master bed/bathroom instead of their guest room? Very uninviting. My extended family is also building with Pulte since we started off great with Pulte but now they know to not close until all items are addressed as promised. So, overall, I would recommend their build, I would just highly recommend making sure it all looks to your order requests before closing. Obviously small details will remain after closing and warranty will work with you, at their ability, but the amount of gross deficits before closing is something you should look out for since they are difficult to get attention to later on. ... More

It’s great experience house is nice

Chris and Cam were great through the entire process. Would highly recommend!

They do not respond to issues with the home . A lot of promises not kept. Communication is poor. I would advise to look for another home builder.

When I first saw this condo, I wasn't as observant as I might have been. When I moved in, I was so pleasantly surprised. The intelligent layout (for storage, etc), the high quality appliances, the large bright windows, kitchen layout/handsome cabinets, etc. The agent Matt, with whom I originally dealt, was professional & sympathetic to the supply chain resultant delays & very helpful on move-in day.

You have to supervise construction to detect mistakes early.

The quality and workmanship of our home is very disappointing. We spent over $200K in premium overpriced options and the final finish quality was not what were told by Pulte at time of purchase. We should have never accepted our home on December 31st until it was 100% completed. We’ve now been in our home for almost six weeks and other then Pulte repairing all of the electrical outlets that did not work in the café and owner suite bedroom, they have yet to complete any the other repairs from our initial walkthrough, nor will they acknowledge or respond to our follow up emails.