Pulte Homes Reviews

Overall I am very satisfied with our purchase. I would say the disappointment comes in the details. I wouldn't close on your home until every defect is corrected. It's been 3 months since I closed on my house and I still haven't gotten corrected several things that should only take someone a few hours to come and fix.

Both the River Hall Construction Manager & Warranty Manager are terrific to work with. They're timely in response, knowledgeable in all issues and follow-up to be sure the customer is pleased with the results. Top notch in every way.

Pulte is a great company, but the home buying experience will depend on the community and the actual builder and contractors working on the home.

I had a fairly good experience. However, when the close date moved twice, it caused all other planned transactions (movers, internet) to be pushed which was a challenge.

Overall, the building process was good. My building manager was easy to work with. A lot of options but still getting a cookie cutter home that I believe was overpriced.

Our first Pulte home purchased in 2014, was an impeccable experience with John S. and Gina M. I wish I could say the same for this purchase. Working with Kristie G. we needed to correct her clerical errors. Alex A., field manager, seemingly turned a blind eye to a myriad of issues: hot and cold water in master bath switched causing almost a scalding experience, over a dozen electrical outlets which were installed faultily, one particularly over the guest bathroom sink which came out of the wall, sloppy stucco work which needed correction, broken pavers and scraps used to "finish" the driveway, uneven flooring causing our refrigerator to lean forward, a sloppy floor installation looking nothing like the model photos we saw regarding pattern, cracked grouting in kitchen and guest bath, sloppily finished vertical wall grout in guest bath, unlevel flooring in our entranceway, sloppy exterior paint around rear windows, incorrectly measured gourmet kitchen cabinets, sloppily finished sidewalk, a two inch hole in the center of the garage floor near entrance allowing anything to crawl under it, gutters in one spot that were not attached nor finished off, no heat with the HVAC system, second quality kitchen faucet (three different colors of brushed nickel), and a loose water faucet in guest shower. It is my feeling that a significant amount of the tradespeople fell under an umbrella license instead of being licensed, skilled and experienced themselves. This was pointed out by one of the tradespeople who later came to begin corrections. The upsetting aspect, being elderly with health issues, is that we have had to allow so many workers into our home during a pandemic to correct what needed to be done correctly before closing. We tentatively face having to have our kitchen floor cement grinded down with the resulting dust, harmful to inhale, and the potential damage it can cause to our possessions and furniture. In addition, our time has been severely encroached upon as a result. We are disappointed almost to the point of heartbroken. We are hoping that Pulte keeps their word in correcting these unnecessary situations which could have been easily avoided with some care on the part of the field manager. On a more positive note, our pool, constructed by Aragon, is perfection. Also, our immediate contact person, Chris T., in rectifying the construction and finish issues, has been attentive and helpful. We thank him for his expertise. I would seriously reconsider using Pulte again if in the future we choose to build another home. ... More

The quality of all the materials feel very cheap and the work looks like it was rushed. For the price paid I definitely expected at least a bit more quality in regards to carpets, vinyl sheets in bathrooms and flooring.

Took much longer than promised but the home, neighborhood, and plan is great.

For the most part, we are very happy with our experience

They are highly respected and skilled home builder. They value their customer business and make an effort to earn their trust.

We would highly recommend them.

The quality of the home built out was to put it mildly some of the worst workmanship I have ever seen. Very disappointing to have spent so much money for the final product. Started a punch list for items to be remediated in the future.

Pulte should allow 3rd party pre drywall inspection as part of their process to be confident on the build quality. Final Inspection quality should be improved. Warranty issue response time should be improved. Overall home finish is good.

The house design is beautiful. However the construction workers are somewhat sloppy, careless, and needed closer construction manager supervision. After delivery, we found so many construction errors that could have been detected and corrected prior to closing. I do not want to mention error details but the list is long. The good thing is that the post closing construction manager is on top of our requests. He has been able to correct several of the mistakes. But the saga continues… All other aspects of the buying process went very well.

Overall Good Experience So Far!

There are few issues like Since we chose platinum package we have chosen vinyl but there is a gap between vinyl floor and the door frame. Drive way bricks not properly arranged. Also the closet racks all rusted the day we move in. Still following up for the replacement. Someone came to touch up that's what we need. Garage was not placed properly I see the bolt placed on one side unsupported and door hanged somewhere. Guest restroom water clogged within a week. Title floor filings coming out now itself.

Great experience during build phase but terrible customer service post sales.

Overall experience is good, Looking forward for good customer service.

My GC Craig was the best , he kept us on the loop. He took care of all of our worries. We had confidence in Craig and in Stewart in the office also.

John is literally run ragged and has a number of things to monitor and manage per day and can always provide updates because he always has to put out fires. He has had no assistance with it either with exception to towards the end of my build. John did everything he could to keep us up to date on things that were going on when there were things happening. He returned calls at his earliest convenience as well. The amount of issues that we have with the home for which are all MINOR issues and are getting fixed. It’s more so the amount of time that it’s taking to get them fixed, it almost is like the company PULTE just says well you can deal with it you already signed and we got your money, we will do it when we want to. John and David have worked tirelessly to get things done. I went over a month with a bathroom upstairs that had no working toilet because the tank was cracked on install, mind you I closed on November 30, 2021 and it wasn’t fixed until January 11. John, to you, thanks for the work you did and did while overcoming everything you did. Thank you ... More

The process with the building of the home went extremely well. As It is my first new home I didn’t know what to look for as far as detailed work. After moving in which is hard to get done, we started to see things that didn’t stand out or thought would be an issue became one, the tile, the grout was not cleaned properly off some of the tiles which is now dry therefore now as to be scraped off. The lanai post as an opening which was never corrected, granted it’s very small however still noticeably, the window in the bathroom has grout on the glass on the outside which is not easy to scrape off without a ladder. Those are the very small but important matter that I would have paid more attention to and had done before closing. Otherwise very happy with the home. I would still buy another pulte home again. As I said very small issues ... More

Build was quick and accurate. Minor cosmetic issues, a few mechanical, all addressed in a timely manor.

Push to get us in by year end left some items unfinished or rushed.

Great experience from start to finish. I highly recommend Pulte Homes.

I feel that they are too slow to fix the problems we have had