Pulte Homes Reviews

Pulte is great at responding to issues. Eric, at Pulte, has been a great partner.

I would not have closed on this house until ALL items were fixed. We have been in this house now for over a month and there are still many issues left unresolved.

In my opinion PULTE it´s a great home builder

Employees were very professional and responsive.

The quality of work was horrible. The house had a layer of dust and film on all of the cabinets and countertops. I spent 2 hours cleaning out stucco from my half vent windows so that I could open and close them. The toilet had fece stains underneath the lid and the seat. One of the kitchen drawers doesn't close. The cabinet under the sink still has the parts for where the shelf is supposed to be hung, but they just didn't install it. There is paint all over the floor, countertops, windows, bath tub, clothes rails, on the bottom of all of the cabinets, and on the carpet and tile. There is a 10 inch crack in the door frame to the garage, which is supposed to be a fire door and it does not close on its own. Several electrical sockets were open hot. The bath tub has a 1 inch scratch. The handle in the bathroom had a sharp edge that cut my hand open when I tried to open the door. It looks like someone dropped it, damaged it and still put in on. The cabinets are chipped. There are multiple tiles that are scratched on the floor of the walk in shower. There is plastic sticking out from the mirror from when it was installed. The floorboards are dirty and need to be painted. The french doors do not close or lock. There is paint all over them, up to 3/4 inch away from the frame. There is a 1/4 inch gap at the top and a 1/8 inch gap at the bottom of the french doors when you try to close them. There is no door stop fo the left panel of the french door. There are many scratches on the "upgraded" cabinets, some up to 4 inches long. Some cabinet doors are uneven. The sliding glass door has 1/4 inch gaps around the frame and is uneven on the sides. There is a 1/4 inch semi-circular hole in the left jamb of the sliding glass door. One panel has a large defective cats eye. The screen door still had stickers on it and the paint came off when I tried to remove them. Many windows have silicone sticking out from where the glazier installed them and didn't clean up. Several windows have large scratches and bad Low E tint. The double vent in the dining room is so bowed that the super told us that you need to push in the middle of the vent so that you can close it. Using a 2 foot level you can see that it is more than a full bubble off of being perpendicular to the ground. Almost every window has an uneven ledge that really looks bad when you have the blinds closed. There are several spots on the outside of the house that were missing paint near the spouting. Stucco damage at 15 different spots. The front door is missing paint near the lock and handle. The back porch has stucco feet prints all over the pavers. The range hood vent is still on back order. The super did have someone install a temporary one. The heater did not work the first time that we tried it. The super came out the next day and went into the attic and had to switch it on from where one of the workers had turned it off. Pulte staff and sales people are professional and easy to work with, but the quality of the workmanship in my home sucks! I have recommended to all of my friends to never buy a Pulte home or they will regret it. ... More

We love our new home. It truly is our dream home. If I could change anything it would be the quality of the paint. We have been in for two months and already need to repaint the entire first floor due to scuffs , peeling and drywall breaking off. I don’t want to ding the crews because everyone did a nice job but the paint is the least durable paint I have ever seen .

For the price we paid for our home, I would have expected better quality workmanship. We have needed to have several things corrected that resulted from shoddy work, such as crooked mirror, installation of damaged window casing, replacement of damaged or defective cabinet doors. The cabinets are not great quality, and we paid a premium for the convenience package. The touch up paint the painters used (and what was left for us) does not match exactly, so it stands out. It takes forever to get hot water to most of the house, so plumbing design is an issue. HVAC design is poor as well. The floor plan is great; if the build quality matched up it would be worth what we paid. ... More

Derrick was a great sales person to deal with.

Great experience with the whole process. I appreciated the communication to us during the build process and signing process. Thank you all!

We closed with items not finished with their word they would be finished quickly. It’s been 2 months since closing and they still haven’t finished our master bedroom shower. Completely unacceptable and nobody from Pulte cares or wants to help get it finished.

Irrespective of the issues, there was delay by a month, then after purchase, the builder did not keep it up. One month touch and finish, we expected that builder come and finish but instead just they dropped off the paints. I complained that the garage remote openers were not working and none of the guys have come and changed it.

We were told no more basements, so we picked a different model with more sqft. Yet right next door a few months in there was a basement being dug. Poor communication in the end, with completion date being pushed back a few times. Very poor paint job inside, even the touch ups were not good. Mistakes made on electrical outlets and what not, and one that led to a large hole being made in one of the walls to fix it (patch job doesn’t look good). I realize I didn’t spend a half million on a high quality home, but I did spend money on a new home that I expected to be better than what it is. Very little clean up from the workers and see trash and debris on the street all the time. ... More

I am liking my space.

Overall had a great experience.

On time and great communication by Project manager.

My opinion of Pulte is definitely lower after this experience. So much of the work was such poor quality workmanship. I’ve had clients build with nearly every builder but this was my first experience w Pulte. We were delayed a week on closing and there was really still so much more to be done. We’ve been working through things with warranty and they’re slowly handling things but a nice completed home definitely would have been preferred. Unfortunately, we didn’t have time to wait and had to move in.

There's a huge disconnect between Pulte and the contractors they hire to install and build the home. The small issues are taken care of in an average time frame, but the big issues, they dance around and make all the excuses in the world why they can't fix it.

Not happy with the quality issues with plumbing and electrical. I feel for the price I paid I should enjoy my new house with no issues from the start.

Everyone at Pulte was easy to work with and did everything they could to make our experience a happy one.

The Builders that I have worked with have helped me through every step of this process. They are always very responsive and helpful with anything I may need.

Very please with Pulte, they have great customer service and show that they want to satisfy there customers and make them happy.

This was a first time home buying experience for me and they made the process as easy as possible on my. The sales agent & construction managers I’ve had contact with have been outstanding and made this experience great!

The painting is bad, lots of spot are not fixed although I taped them and showed to the Filed Manager; Over 10 walls are not vertical, most of the trims are curved not straight.

Our rep Alex was wonderful to deal with

We have been in the house for two months now and no one has come to fix the 15 issues we have sent to home warranty