Pulte Homes Reviews

Still waiting 1 month later for items found after closing.

Response to message on time

Pulte associates were all great to work with at each step of the buying & building process.

We were pretty disappointed in the condition of the home at close. We found all kinds of issues with the painting and we find more every day. Lots of dings in the wood that were just painted over, a poor paint job overall with many areas were the paint ran down the wall or peeled away where a door was closed with wet paint. So many painting issues that we’ll probably need to repaint the interior ourselves. The garbage disposal didn’t work at move in, cracked areas in the trim, the front door handle missing screws etc. We are really disappointed in the poor attention to detail and the responses to our service requests has been slow. If we could do it over we probably wouldn’t have moved forward with this build. ... More

Overall Pulte built a great home for us. I’m glad we had them as our builder!

Worst experience of our lives changed so much on us. Extremely rude sales team, Kelly and sales manager mike. Regional president did nothing for us (k Christopher son) they all cover for each other. Most importantly workmanship is terrible took tons of pictures. We are re finishing a lot on our own so the house can look of descent quality. Couple bright spots on the construction team who worked with us to resolve everyone else’s mistakes. If you don’t care for quality and being just another sales number buy a home with pulte. I would do a ten times better job running this company.

The only issue I have had is that after the walk through, we identified a few things that needed to be fixed - two issues had not been resolved at the time we moved in. That was a bit of a disappointment.

A good experience overall. Our sales rep was forthright and honest. Our construction manager stayed on top of construction issues, although he coulbetter communicator. communicator. Ultimately, we're very satisfied with the home.

The team at Pulte was responsive and helpful through a tough time to be building with so much uncertainty! Love our home and our neighborhood!

Numerous issues after the fact and communication issues with Warranty. Especially victor

We were forced to closed on our house that was not finished. It’s been 30 days and, still the home looks like we live in a construction site. Pulte should be embarrassed to have home close with so many issues.

Working with Ben and Sean. They were incredible. very responsive and helpful throughout the whole process.

Now that we are in our home we see a major lack of attention to detail. Paint on flooring, trim and carpet. Adhesive in various places on flooring. Vinyl floor has an obvious slit that just had glue applied over that area. Caulk drips that won’t come off. Water damaged door. There is a lack of care for the new finishes in our home. A response to theses issues has been non existent so far.

This was supposed to be the happiest time of our life but it has absolutely been a nightmare! We actually had others by in the same community as us and we regret it! They have had very similar problems also a lot of the work very subpar and we’re still having many issues! We have to call or text many times over before we get a response! It has been an absolute nightmare and would never build with Pulte again.

We expected much better quality form this builder for the cost of the home. Home was not cleaned at time of closing to move in ready.

Pretty smooth experience buying our place

I have nothing negative to say about our experience with Pulte Homes. From the moment I walked into the showroom I knew it was where I wanted to be. Maria, as I’ve said in previous reviews, was so excellent and engaging that I felt an instant desire to secure a lot and get underway. She is a real asset to Pulte Homes. The communication throughout the process was amazing. I never waited more than a few minutes to get answers to questions. Elena at the design studio was fantastic. She helped us with our selections and we left feeling excited about our project. Once it was time to start the actual building we had the pleasure of meeting Wesley and his team. The whole process of our first meeting with him was highly professional but so much fun. We felt like we had a try understanding of the steps moving forward and we felt the utmost faith in Wes’ delivering a perfect house to us in the months to come. The communication with Wesley was also excellent with never having to wait for a response on various questions. Since moving in I have had nothing but positive feelings about the house. I love the house. Whenever we have questions or need help with anything, the Pulte team has not let us down. We feel 100% supported in this new chapter in our lives. Thanks again! ... More

From start to finish, this was a seamless process. Devin was very professional, informative and responsive. Dan our builder was super helpful, patient, understanding and also responsive. These gentlemen made this first time experience for my family easy but yet also pleasant. Thank Devin And Dan

The home buying and building process was pretty quick and seamless. The design center experience could have been better. Our design center associate was not very knowledgeable and there were no prices assigned to upgrades at the showroom so it was hard to do a cost benefit analysis. That process should be more automated. There should be a computer at the showroom the associate work from that can give you an updated price in real-time as you add upgrades. We also were caught up in the pricing readjustment which was very confusing. Overall we are very satisfied with the home. I hope that the warranty service does not decline after Pulte finishes the neighborhood. ... More

Overall good quality. Love the development.

The whole process with pulte has been a struggle from the get go, there was a lack of communication throughout the process and many questions that we asked to get answered that were not. After moving in we have had many issues with the home just within the first month and as of now the value of the home we paid for does not seem to match the quality expected.

We started the process of looking for a new build home in Feb of 2021 and went under contract with Pulte in June of 2021. House was completed in Dec 2021. Pulte was great the whole way thru. They made the process easy. Their mortgage people contacted us early in the process and guided us all the way thru that part of the process. Their design center people helped us make selections based on our "not so precise" descriptions of what we thought we liked. Best of all, their our sales rep and build manager kept us in the loop during the whole process. We probably visited the house during the build process over 100 times. During the build process, if we had questions or concerns, we contacted them and they corrected the concern or explained what would be done to correct it. Even better, after closing, we have had 2 minor issues. A cabinet door that was crooked and a flickering light. Both were handled quickly. I even asked how to do the cabinet door adjustment and they gave me a quick lesson. You know that with a new house with all the stuff that is brand new, there will be something that is just not right. It's all about how they handle those problems, that the key to good customer service. We are about a month after closing and they are still taking care of us. ... More

We loved everything about our new home in Crown, from the quality and workmanship , to the appliances. Every promises made by our builder were met, even after we moved in, he followed up, check on us weekly to make sure everything was perfect. The sales associates were also amazing. We had a great experience.

Love my new home, thank you

Great layout, lots of space - decent for the price!