Pulte Homes Reviews

House closed on time.

Fast response in the quality issue report

Seller person it was asome, all the process was kind the stressfull but it is what it is im very gratefull of Pulte Team

Selected items were being discontinued before we even got started on the build and I highly recommend you read and verify everything! Two of our design selections were noted correctly but put on the change order incorrectly and once you initial the charge order you’re stuck with it whether you like it or not.

Everyone that I worked with during my experience building my house was helpful, responsive and professional. It is evident that Pulte takes pride in what they do and only hire people who present that to the customer. Pulte builds quality homes. I really enjoyed being made up to date on progress throughout the experience any changes that needed to be made along the way were easy and smooth. This is my long term home, but if I ever choose to build another home, I would not hesitate to work with Pulte.

Very friendly, friendly and professional

For now the only thing that is bothering me is the front door. The black paint is coming off since day one and now it’s an eyesore. Apparently this can’t be fixed till spring … which is kinda absurd as we have to live with this eyesore till spring !

Unresolved issues remain even now

The communications and differences between sales, construction management and post delivery support are significant. The sales rep was very responsive and great to deal with. Construction management was unresponsive and avoided taking ownership of issue resolution. Post delivery support is responsive and working to address open issues.

The builders at Pulte homes have great quality of craftsmanship, they are honest, they care about their home buyers, and they respond to any issues as soon as possible. They are very professional when it comes to explaining the process of building the house from the initial process of the house to the design center meeting, the pre-drywall meeting, the celebration meeting, and the final closing.

Great selection of materials, options, and upgrades.

Pulte is very responsive and willing to work with your personal needs/timelines. We were very pleased with the process and happy with our new home!

Post move in issues not resolved in a timely manner ( it’s been 7 weeks). Promises of services for specific day have been no shows on numerous occasions. It would be nice to have our home finished so we boyish complete our move in. Hint - don’t close until everything is complete!

In general it is a good builder, just the final details are the issue, for example: some cabinets were damaged during installation, the kitchen hood, good news is the builder is helping and fixing the issues, really slowly, but they are taking care.

Pulte Homes in 2021 has had great demand in the area of Hopkinton, MA, hence the bidding process went to a whole new level. We ended up paying a premium for that, and had barely any time to go over our options for upgrades. The Upgrades were insanely priced not at all worth the money they quoted. The rude and arrogant sales agents at Legacy Farms didn't make it any easier. Up until the last min we were going through so much stress of not getting the correct or enough information, which in hindsight wasn't worth it. We still have outstanding issues for our home, but no idea when they will get resolved as we don't get any updates on the tickets or concerns we report. ... More

To start, the house still is not complete. We’re been lied to at every stage of the building process. The quality of work is garbage. Parts of the house have literally started falling apart within 1-2 weeks of moving in. No one ever comes to fix the issues. My building manager, Blake, was unable to tell the truth or had no idea what he was doing. I could go on and on but I’m working and this isn’t worth my time.

Builder did what they promised.

Make sure you get your price in writing, and signed. I was given a price, paid my deposit, then got a call the next day saying they were increasing the price by $10k, take it or leave it. Since they never countersigned, they had a legal right to do this and they would not budge. Clearly, profits took priority over customer service and integrity.

Be prepared not to request building changes to the contract once the building agreement is signed. Get it done upfront to the best of your ability.

Many finishes look hastily installed. In 6 weeks since ownership only a few issues have been resolved and we keep finding more problems.

Pulte Homes made it easy for us along the way! This was our first home buying experience, let alone the fact that we decided to build! We never felt overwhelmed or stressed. Pulte made communication a priority and we couldn’t have been happier with our sales consultant and builder. They made us feel spoiled through the process. Very happy with our experience!

Service getting delayed for seat installation

When I had questions, someone always got back to me. Either by email or phone. Or text. Also repairs or issues Katie, Mike W. and Norm L were very responsive and helpful to resolve the issues. I really appreciated their help and suggestions. Thank you.

Things started to break already within a month.

Overall good experience, frustrated by all of the delays but understood the causes