Pulte Homes Reviews

Problems with the appliances installed and slowness of kitchen aid to send technicians. Questions regarding the humidity and the HVAC. These matters relate to Pulte’s choice of brands and not testing each thoroughly before settlement.

Overall a poor experience. The quality of work was average with many flaws still existing after closing.

Highly advise to take your time and look through things before you sign closing. We were promised thing that were left outstanding would be completed in a timely manner. And almost a month later everything on that list is still outstanding. Even down to them “cleaning” up their construction mess. Every time we call to address we are told someone will reach out and they never do.

Love and enjoying my new home.

Takes way to long to have problems adressed

The purchase and selection process was excellent. When it came to the actual home build, my wife and I were surprised at the lack of attention to detail by most of the trades. Multiple items needed to be fixed prior to our closing date. We have been in our home for almost six weeks and there are still multiple items that have not been resolved. We are also constantly cleaning paint drips and paint smears off of our floor from when the walls and trim was painted inside the home. The amount of paint that is also on our siding from the trim being painted is creating a lot of additional work for us in a brand new home, which has been disappointing and time consuming. Again, attention to detail. It is strange that moving into a newly built house has created so much maintenance work for the home buyer. ... More

This builder has nice designs and floor plans.

Response time for assistance is slow. The quality of materials and workmanship is average. I like the subdivision and town which is why I invested

i had good bad and ugly experience with Pulte so far. It is been a roller coaster ride and i hope it changes.

We love our New Model Home! We are new to the area of Johns Island Charleston, we are from upstate N.Y. The Craftmanship of Pulte is Outstanding!! We are very happy we decided on The Arbors!

Not really one of the best builders around. People on the company not really customer service focus “think more and company than customers. Field manager “tony” hreat worker and person.

Nice home. Nice people to work with. Slow to respond to after the sale warranty issues. Overall, a positive experience.

After paying the deposit, it's hard to find the builder when you want to find it. I don't know why.

The overall process of Pulte's homebuilding experience was within our expectations, however the lack of communication and remaining open items that were addressed before closing, and continue to linger for over a month now are cause for concern. Communication throughout the entire build process was lacking which caused different issues and items to be addressed at the last second and remain open. All-in-all we love the house, we just wish there was more responsiveness from Pulte.

Not very attentive to punch list. Multiple calls no action!

Great homes, yet final product with workmanship remains unsatisfactory. Slow response times to address the many pending issues.

All Pulte personnel acted in candid and professional manner from sales to finance to construction. However the home still has numerous punch list items to complete now one month after closing and no reliable information on when items will be completed. Punch list items are part of any complex construction project and Pulte must do a much better job of organizing in this area. It seems the priority is to just get to financial closing, not to actual job completed.

The overall buying experience was good, where it falls short is on quality. So many little issues had to be reported after build Completion. Some of them taken care promptly but some not good response. I would expect the build quality and material to be of better quality. As a homeowner it is a hassle to be responsible to find these issues later and report then to get addressed.

We are lucky that we have a very responsive and reliable field manager (Miguel); we’ve had/are having some issues that we continue to discover with the house and he’s really trying his best to get these taken cared of. Unfortunately, the Warranty Office never replied to our email but Miguel did. We’re having a couple of issues currently- We hardly get air conditioning in the main bedroom while other rooms are too cold. The main bedroom door has “swollen” like another bedroom door. I will email Warranty office again but will surely include Miguel.

Good quality and met the time lime as promised. After closing reported the water stagnant issue, not getting response.

The builder was great however once you get into your home and start dealing warranty they are not that good. I have had several issues since moving in. I haven’t been in my home 2 months and AC technician have already had to come out three times. I also put in warranty request and it takes over a week for reply and sometime I even have to resend an email to get reply. I have not been pleased with Pulte since I have closed. I hope the service gets better!

Great buy the only thing is that they build the homes too quick that they miss a lot of things before the walk through. Slow to respond n to repair the issues.

Painting quality is low. I'm noticing a lot of imperfections in painting.

All models with small sandwiched furnace rooms beware of furnace noise issues.

This is the second home I purchased from Pulte , the first home everything went smoothly everything was in place and it was well built . The design center was informative and helped picking and choosing design products . The new purchase was a little different , the home seems to be well built, but we have a problem the design center . When picking finishes and appliances there was a problem . When picking the appliances , we were not informed by the design sales person that the refrigerator that we had pick did not fit in the opening . The refrigerator should have been cabinet height but the standard refrigerator protrudes from the cabinets by 8” .I am hoping that John Mc Murray the problem adjuster can correct this issue. ... More