Pulte Homes Reviews

Dale and Chris were both responsive to our requests. The mortgage company and Title company were both very good. Drywall contractor in particular was not up to snuff. After move in the warranty call center process left much to be desired. Concrete contractor got concrete splatters on the Allura siding. Getting that corrected has been a lot of hoop jumping. Down spout underground drain pipe are too small and on heavy rains the downspout shoots water like old faithful. Spreading mulch everywhere.... In process of repair.

We still have issues reaching out to the people that were supposed to complete The work at our home we were promised a prompt response to resolve this issues such As the a/c Not reaching master bedroom, garage door interior not completed, exterior wall stucco has a whole that may allow critters to enter the structure, there was a door delivered right before closing that was not painted completely, etc... it is unfortunate to have to leave such a bad review to a very prestigious company we feel deceived and tricked as one of the project managers assured us that this issues would be resolved promptly and that we could reach out at anytime should any issues emerged we hope to hear from them soon as we have been very patient . ... More

Hi we are happy with our second pulte home we buy. Only thing is that we were told things were going to get done landscaping wise and fixing some outside issues and we haven’t had luck doing this little things.

Quality of material very important

The buying process, NOT SO GOOD ( Lance) lack of information on optional and details. Did not provide all options which changed our buying process and the things we WANTED to select. Mike on the other hands as the saving Grace to keeping us in the house. He’s one of the best representatives we’ve ever worked with. He top notch and knows his craft. He’s the type of people you want managing ALL YOU BUILDS!!

We had great experiences with our sales agent and field supervisor. Steve, our field rep, was especially good--went the extra mile to ensure our concerns were addressed to the best of his ability. However, not even his best efforts could overcome the carelessness and sloppiness of the construction crew, and a handoff issue at the design center has caused disappointment and ongoing frustration. Post-sales/warranty support has been disappointing. It's taken multiple attempts and constant follow-up to get the remaining issues addressed. It's not a bad house, but if you buy here--do frequent walkthroughs and go through *everything* with a fine tooth comb. If you don't, you'll be chasing your tail for months trying to get things fixed. ... More

Home is nice and seems decently built. But when issues were found during final walkthrough the repairs were done quickly and improperly. Also quite a bit of the finishing work looks like it was done be a novice and never inspected. For the price I would expect better craftsmanship.

Sal the sales guy is very helpful Stefano and frank are good Your title company is a nightmare The hoa is worthless Workmanship in the unit is average

Pulte is a cookie cutter builder. There is very little flexibility or customer understanding, Customer satisfaction takes a back seat to prepackaged home construction and no exceptions are granted, regardless of how logical the requests might be. All levels of management are virtually terrified to issue a "change order" for fear that their statistics will be negatively affected...but most of all that additional expenses might be incurred above the prepackage cost...even when the buyer offers to pay any additional expenses. Had I known their mode of operation, we never would have purchased from Pulte....truly SAD. ... More

Pulte homes are beautiful, our was put together wayyyy to fast and the craftsmanship is definitely not upto par. Lots of issues after closing on the home. Yes they fix it but it is still an issue having people in and out of our home. You have to double and triple check all of the work.

The rep we dealt with was amazing prior to closing. After closing, during our 30 day period, where we had multiple issues, it was the opposite experience. The lack of support was unbelievable and we've never experienced anything like this with prior home builds. We have multiple issues still waiting o be resolved 45 days after closing. Just know after closing is not what you'd expect from Pulte. Three of us who just moved in all have experienced the same issues.

Overall I do love my new house however I do feel like the quality of the materials is lacking. Our hardwood floors scratch off easily. I have noticed parts where little splints of wood have come off. We have dark wood so these little spots are obvious because underneath the wood it is a light wood color. So it is very visible against the dark wood. I feel like the price we paid to upgrade certain things doesn't match the quality of the items. Also the appliances and sink installed are just average. I wouldn't say they are top of the line products. our sink has so many scratches after the first use. I also feel like there were a lot of little details that were missed, such as some corners not painted as nicely or grout not put in completely neatly. Overall the house looks beautiful but is lacking in the details, which would have really made me feel like we got our value. ... More

Great post purchase service. Pulte mortgage 1/5 stars

The sod was delayed, for install, full of weeds & planted on rocky, poor soil. The microwave is a nuisance to use and loses time everyday. The heat/air system is totally off balance. You roast upstairs in the loft, while freezing on the main floor. The house being built next door is but an arm's length away!

The overall design of the community is great. However, the interior design of the units can be improved. Geometry and symmetry were not a priority for the designers. The have windows that are not centered on the walls or two windows with different distances from the edge walls, etc. The lighting design/installation follows the same. They were installed with very little thought. Finishes on paint, and sealers were also full of defects that I had to correct myself.

Once you move in stay in home you will notice lot of things like finishing doors touch up holes on hardwood floor and walls nails... you will notice so many issue... when you invested half million with smart home option, pulte did not provided me second garage opener and never communicated. Pulte just change their polices but never communicate with home owners.

Thought Pulte was a step up from budget builders like KB. They had many issues during construction that we had to stay on top of. Then when we moved in still many more unresolved. We're now working with them to resolve so they will hopefully come through.

Thrown up as fast as possible and the small details have been very overlooked. Their contractors lack the quality they should be showing their clients and the customer ends up having that fight with Pulte and Pulte tries to get away with as much as possible.

We bought a Pulte home in 2007. Loved it and still own it. We just bought this new house and the quality difference is abismal. Cheap paint, cheap toilet seats, cheap electrical craftsmanship, cheap roofing attention to detail, ceiling fan bracket recessed over an inch in the ceiling keeping us from hanging the fan properly, cheap stucco, house was delivered dirty, rusting back view fence upon delivery, over tightened light switch plates keeping the switches from operating freely, bathroom door rubs on door frame, etc... for a house that we paid 352k on a 232k base model. Do an extremely thorough inspection. Take your time. ... More

The Pulte staffers are excellent however the workmanship is way below par.

Once moved in we have found simple things in/on the house that were finished with low quality. Also some of the building materials used are of low quality. For the price of the home, we've found the general quality to be far lower than expected. It is very disappointing.

everything perfect .. the only thing is that they should be more detailed at the time of the inspections, the truth is that there are many details that should not be seen. for example: the toilet is not placed straight with respect to the wall, the wall when going up the stairs has too many details the driwell has many imperfections. the floor of the second floor already sounds and I have only one month of moving. I have a piece that sticks from above .. the air grills have paint, another one is peeled. I have a loose toilet. among other. I think they are things that could be improved if they make a good impression. ... More

We had an amazing experience with onsite sales and the construction team. Since closing we have had a few warranty items come up, one of which is major. The Warranty Manager for our community it very lackadaisical about the whole things. His communication is poor & follow through is untimely. There is just no sense of urgency. It is frustrating because we want to enjoy our new home, but the issues have left portions of our house under construction with no end date for the repairs.

We’ve had so much unfinished work in our home (blue taped areas not completed) and it was not cleaned prior to our move-in even though we walked through while a large group were “cleaning”. I never saw a cleaning product in their hands, just dirty wet rags smearing my counters. I had to ask our project manager if they could clean the patio door and high windows as they were leaving. And they barely did that. We opened a closet after signing and it was covered in dead moths (couldn’t see the floor). I had to scrub and scrape Dried grout from the tile prior to washing the floors. So disappointed with the cleanliness of this home and Have heard the same from other homeowners. ... More

Within two weeks of closing on the house had to have the air conditioner repaired because it wasn't cooling the house. Then a week later it is starting again. Our AC unit ran constantly and the temperature continued to increase above where we had it set and we had to have it repaired again. The tile work was less than what I would have expected. The issues were not obvious when we walked through prior to closing. The floor tiles weren't leveled enough to even be able to slide a mop bucket across the floor without it tipping over. In the master bath shower the tile work is not what one would expect from a professional installation. While this house is definitely built better than our last one, it is also at a higher price point where I would expect more attention to detail and craftsmanship. We were told that a list would be provided that had all of the paint colors, etc. so that if we need to do touchup we can. When I look at the list, it doesn't provide any information on colors. I had some damage to the stucco that I need to repair but I have yet to find a reference to the color of the exterior so that I can complete the repair. ... More