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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15894 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15894 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Inflexibility of the process.

  • Gordon R.
  • Verified HomeBuyer
  • January 12, 2022
  • Fort Myers, FL

Be prepared not to request building changes to the contract once the building agreement is signed. Get it done upfront to the best of your ability.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Lack of Quality Finish work

  • John C.
  • Verified HomeBuyer
  • January 12, 2022
  • Lake Stevens, WA

Many finishes look hastily installed. In 6 weeks since ownership only a few issues have been resolved and we keep finding more problems.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 1


Quality 2

Trustworthiness 3

Responsiveness 3

Communication was outstanding! Between the sales agent and our builder, they never left our minds to wonder what was coming up next.

  • Brittaney W.
  • Verified HomeBuyer
  • January 12, 2022
  • Fort Worth, TX

Pulte Homes made it easy for us along the way! This was our first home buying experience, let alone the fact that we decided to build! We never felt overwhelmed or stressed. Pulte made communication a priority and we couldn’t have been happier with our sales consultant and builder. They made us feel spoiled through the process. Very happy with our experience!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Seat Installation

  • Abdul K.
  • Verified HomeBuyer
  • January 12, 2022
  • Aurora, IL

Service getting delayed for seat installation

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

re : questions or issues that had to be addressed

  • Joanne C.
  • Verified HomeBuyer
  • January 12, 2022
  • North Reading, MA

When I had questions, someone always got back to me. Either by email or phone. Or text. Also repairs or issues Katie, Mike W. and Norm L were very responsive and helpful to resolve the issues. I really appreciated their help and suggestions. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Things started to break already within a month.

  • Viren N.
  • Verified HomeBuyer
  • January 12, 2022
  • Naperville, IL

Things started to break already within a month.

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Homes - Overall good experience, frustrated by all of the delays but

  • Paul M.
  • Verified HomeBuyer
  • January 12, 2022
  • New Albany, OH

Overall good experience, frustrated by all of the delays but understood the causes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Pulte Homes - Security issues front porch.

  • Dennis K.
  • Verified HomeBuyer
  • January 12, 2022
  • Clinton Township, MI

Security issues front porch..no sensors on garage lights outside..no follow up after completion..i.e. outside cleanliness of brick appearance..not working with home owner on what they want..i.e. wanted subfloor laid down underneath hard wood flooring..was not an option even tho we told them we would pay for the subfloor..now subfloor shakes when u walk on it..if I am in the bedroom I can feel the floor shaking if someone is walking in the great room..I feel if someone wants an option and r willing to pay for it why wouldn't it be considered..

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - The Pulte Team was exceptional and very responsive to questions.

  • Jeffrey H.
  • Verified HomeBuyer
  • January 12, 2022
  • Phoenix, AZ

The Pulte Team was exceptional and very responsive to questions. They listen and genuinely want home buyers to be excited and thrilled with their new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Solid 3/5 not more not less.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Fort Lauderdale, FL

Solid 3/5 not more not less.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Pulte Homes - Pulte Homes created a great process from the start (Sales with

  • Michael M.
  • Verified HomeBuyer
  • January 12, 2022
  • Acworth, GA

Pulte Homes created a great process from the start (Sales with Sherri M); working with its construction project managers (Jake K, Justin H, & Michael S) along with the quality and professionalism of its workforce. The process worked well and we are thrilled with the end result which is a beautifully designed and well-built home. Thank you all very much!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Open communication with builder was key.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Ontario, CA

Open communication with builder was key. Thanks Pulte for building a great home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Horrible experience

  • Maureen O.
  • Verified HomeBuyer
  • January 12, 2022
  • Tucson, AZ

I don’t trust any of the workmanship of this home. By the time I correct all the unacceptable finishes and workmanship, I’ll have spent $700k. I could have built a better custom home! My old Denver, 1925 bungalow, was quality construction. This is NOT!

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Dissappointment - Pulte does not live up to the quality they advertise.

  • Thomas M.
  • Verified HomeBuyer
  • January 12, 2022
  • Fort Lauderdale, FL

Pulte has failed with the quality of the details. There are so many little things wrong it seems that vendors were not supervised and the finishing details were missed all over.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Poor workmanship

  • Phyllis L.
  • Verified HomeBuyer
  • January 12, 2022
  • North Reading, MA

Poor job of painting throughout entire unit. Some walls look as if the paint brush was to dry. Kitchen cabinets as well as some closet doors have some spots, scratches, small cracks, and uneven paint finish. Was not told that top window does not tilt in to wash. How can we wash them especially if it it’s difficult to take screen out. One of the planks on wooden floor is lifting So very disappointed, thought that Poulte had a reputation as a fine builder that is why we bought looks as if that is not the case at least with our unit. Would be helpful if we could get some feedback as to why ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Pulte always had a good reputation. There were some supply chain issues.

  • John H.
  • Verified HomeBuyer
  • January 12, 2022
  • Clinton Township, MI

The walk thru was scheduled too close to the closing. We felt rushed and did not have a great deal of time to adequately look at the condo and any issues that should have been addressed. Not sure why it was scheduled the way that it was.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - The sales people are great,design team does great job, building

  • Subhash P.
  • Verified HomeBuyer
  • January 12, 2022
  • Powell, OH

The sales people are great,design team does great job, building process could be better,in spite of waiting close to 9 months from giving deposit at closing time there are deficits in work and finish quality, once Pulte receives money at closing responsiveness of all vendors in correcting deficits before closing date takes back seat because they are so busy doing work on new homes , I guess Pulte got the money from you so where are you going to go.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Lower Quality and Attention to Detail

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Orlando, FL

There was a general lack of attention to detail in the quality of the houses that resulted in more warranty claims than I expected.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte Homes - Everything is comfortable and good conditions.

  • Young W.
  • Verified HomeBuyer
  • January 12, 2022
  • Fairfax, VA

Everything is comfortable and good conditions.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

nothing get done on time

  • Varghese N.
  • Verified HomeBuyer
  • January 12, 2022
  • Winfield, IL

Our site manager promose get things done nothing done. Most of houseing numbers W missing.Call something to fix take weeks to fix it.Big pormises no excutions. Customers are furestrated, Front desk lady Gina is very good.

Pulte Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Home style we wanted

  • Evan B.
  • Verified HomeBuyer
  • January 12, 2022
  • Peoria, AZ

Pulte is very responsive up until they get your money. Poor workmanship and terrible customer service after closing. They are not responsive to the needs of their buyers. Need to go over the house with a fine-tooth comb and demand everything, no matter how small be repaired.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

Pulte Homes - don't use their mortgage company and make sure you have a good

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Clermont, FL

don't use their mortgage company and make sure you have a good realtor that keeps on top of everything

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 4

Pulte Homes - Limited communication, number of outstanding punch list items

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Laurel, MD

Limited communication, number of outstanding punch list items not resolved, 4 months after settlement and have not received permanent garage door

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

Closing

  • Leonardo G.
  • Verified HomeBuyer
  • January 12, 2022
  • Houston, TX

Organized quick & clean they had it together

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

On time with schedule

  • David K.
  • Verified HomeBuyer
  • January 12, 2022
  • Medina, OH

Quality product, construction manager kept me informed throughout the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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