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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15700 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15700 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Quality of the home for the price.

  • Timm E.
  • Verified HomeBuyer
  • November 24, 2021
  • Haslet, TX

Be on top of the and very involved in the buying and construction process. Don’t let Pulte bully you into accepting poor quality just to get the home completed.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 5

HAVING TO CLOSE BEFORE HOUSE WAS FINISHED

  • Fred G.
  • Verified HomeBuyer
  • November 24, 2021
  • Zephyrhills, FL

READ THE CONTRACT BEFORE YOU SIGHN

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Pulte Homes - There were numerous discrepancies with our home that were addressed

  • Scott R.
  • Verified HomeBuyer
  • November 24, 2021
  • Surprise, AZ

There were numerous discrepancies with our home that were addressed during the final walk through that have yet to be fixed. Other issues continued to be found even after moving in. For example, lights in the kitchen do not turn on as well as the closet lights on the second floor. Overall, if we had to do it all over again we would have not chosen Pulte at all

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Pulte Homes - Our experience was good overall and we recommend this builder.

  • Stacie-Ann R.
  • Verified HomeBuyer
  • November 24, 2021
  • Fort Lauderdale, FL

Our experience was good overall and we recommend this builder.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Poor communication and lack of transparency

  • Seth Q.
  • Verified HomeBuyer
  • November 24, 2021
  • Brownsburg, IN

From the sales team, field manager, to mortgage, the whole experience was bad. Through the long and delayed process, we had 2 sales people, 3 field managers, and 2 loan officers. Communication within the pulte team is non-existent and communication with the customer is equally as bad. Utility location is inefficient and materials used to build are cheap. I do not recommend Pulte

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

Pulte Homes - The People I dealt with through the entire process were all amazing!

  • John S.
  • Verified HomeBuyer
  • November 24, 2021
  • Brownsburg, IN

The People I dealt with through the entire process were all amazing! Courteous, professional and attentive!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Rodney was amazing and kept us up to date, was blown away with how quick the siding was changed

  • Jamesson K.
  • Verified HomeBuyer
  • November 24, 2021
  • Myrtle Beach, SC

Great Customer Service from the sales office to the contract supervisor we were assigned, they went above and beyond to meet my needs.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Professional relationship with project manager. Friendly, helpful, personal With dealing with us.

  • Gary M.
  • Verified HomeBuyer
  • November 24, 2021
  • Marble Falls, TX

Great project manager working with us. Blake J.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - My wife and I enjoyed the whole process.

  • George S.
  • Verified HomeBuyer
  • November 24, 2021
  • Medina, OH

My wife and I enjoyed the whole process. The sales and design teams were very knowledgeable and they made it easy to design and build our home. The construction project manager was extremely talented and easy to work with making the build process a great experience. The post construction team was also very good at what they do and went out of their way to make sure we were completely satisfied with our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - I am very greatly thankful for all the communication and help

  • Juan B.
  • Verified HomeBuyer
  • November 24, 2021
  • Manteca, CA

I am very greatly thankful for all the communication and help they provided. It a great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Salesman Andrew Basco and Pulte mortgage team : Heidi Reinhart

  • Paul P.
  • Verified HomeBuyer
  • November 24, 2021
  • Bradenton, FL

Salesman Andrew Basco and Pulte mortgage team : Heidi Reinhart and Chris Arguello are simply the best in the business !!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Entire Home Buying Experience is Exceptional

  • Edward L.
  • Verified HomeBuyer
  • November 24, 2021
  • Algonquin, IL

The Pulte team from sales, purchase, design, builders, mortgage, closing and partners is outstanding. My wife and I are extremely happy with the quality of the workmanship and countless options available with all models.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The overall quality of the home seems really good.

  • Michael G.
  • Verified HomeBuyer
  • November 24, 2021
  • LITCHFIELD PARK, AZ

The overall quality of the home seems really good. Long wait for home to be built. Finishing touches on home were not good. Home was not clean. Contacted customer service twice and it was a waste of time. Field Supervisor has been very helpful. Moved in to home in October and still have quite a few items that need to be complete, most of which are relatively minor.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

Incomplete House and Lack to no communication

  • Jory W.
  • Verified HomeBuyer
  • November 24, 2021
  • Fishers, IN

Second house with Pulte. Totally different experience this time. We knew there would be delays due to worker shortage and supplies. Our house did get delayed and we were ok with with. There is a total lack of communication on everything. We closed with our house not being complete. We have a work order to finish the house. It has been 8 weeks and we have had a couple things done. But now Pulte has stopped with completing our house.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Pulte Homes - The experience was great however, we did feel that the construction

  • Jesus L.
  • Verified HomeBuyer
  • November 24, 2021
  • Las Vegas, NV

The experience was great however, we did feel that the construction was rushed and the attention to detail was not there for what we believe it should have been.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great customer service.

  • Joni M.
  • Verified HomeBuyer
  • November 24, 2021
  • Saint Paul, MN

Great customer service. Love my new townhome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good attention to detail and straightforward purchase process

  • Daniel M.
  • Verified HomeBuyer
  • November 23, 2021
  • San Mateo, CA

We are the lucky buyers of a quick-close home that had already been configured by another buyer. Although we did not go through the full customization process, Pulte treated us well and we are happy with the new home. We did have some difficulty working with their in-house mortgage team and ultimately had to go with an outside lender. Other than these hiccups with Pulte Mortgage, we are very pleased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Quality of workmanship & materials:We are really happy my wife

  • Marco R.
  • Verified HomeBuyer
  • November 23, 2021
  • Orlando, FL

Quality of workmanship & materials: We are really happy my wife and me. We are just waiting Adam fix some things in our home like the ventilation panel garage and other few things Adam already know.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Ok ok type, but this builder are on time always.

  • Setul P.
  • Verified HomeBuyer
  • November 23, 2021
  • Naperville, IL

Ok ok type, but this builder are on time always.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 3

Pulte Homes - OVER ALL EXPERIENCE WAS GREAT VERY NICE HOME GOOD LOCATION BUT

  • Harpal S.
  • Verified HomeBuyer
  • November 23, 2021
  • Las Vegas, NV

OVER ALL EXPERIENCE WAS GREAT VERY NICE HOME GOOD LOCATION BUT CONTRACTOR COMMUNICATION IS VERY BAD NEVER RETURN CALLS OR ANY TEXT MESSAGES

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

The responsiveness of every contact I had with Pulte

  • Nicolas A.
  • Verified HomeBuyer
  • November 23, 2021
  • Alameda, CA

I had an overall excellent experience buying my home through Pulte. Initially I prepared myself reading through other online experiences, some good and some bad, but my personal experience was excellent. I attribute this to the abundance of accountability that everyone I worked with at Pulte had. From our Sales Team Contact Dennis to our Field Manager Robert, it felt as though everyone wanted my experience to go as smoothly as possible. I felt as though I had someone with my best interest at heart on every step of the way. I don't think this is our forever home, but I can only hope my next ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - My field manager Dustin was excellent.

  • Tony G.
  • Verified HomeBuyer
  • November 23, 2021
  • Saint Augustine, FL

My field manager Dustin was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Stay in touch with your superintendent.

  • Gloria V.
  • Verified HomeBuyer
  • November 23, 2021
  • LITCHFIELD PARK, AZ

Stay in touch with your superintendent. I am in my home almost 2 months and I have never met or spoken to mine. Received only one response during the build

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 2

Many broken commitments

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • Summerville, SC

Many items were left incomplete, even though promised, the week of closing and remain that way a month later. We should have held out and made Pulte live up to their end of the contract.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Not as nice of a house that I thought it would be.

  • Glen B.
  • Verified HomeBuyer
  • November 23, 2021
  • Rio Rancho, NM

Shoddy workmanship. Tile is not level, molding around all the doors was cut too short and filled in with caulk. Some of the molding around kitchen island is unpainted. Missing grout in grout lines on floor. It looks like nobody cared about their workmanship.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 2

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