Pulte Homes Reviews

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that you found our team professional and that the home itself was delivered in excellent condition with minimal defects. At the same time, we sincerely apologize for the delays in delivery and the inconvenience this caused, as well as for your concerns regarding appliance and equipment noise. Your comments are important to us and will be shared with our team as we continue working to improve scheduling, communication, and product quality. ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re glad to hear that Jayne provided awesome support and that Jason was helpful during much of the process. At the same time, we’re sorry to hear about the inconsistency in responsiveness and that a repair concern was not addressed to your satisfaction, as well as your experience with the mortgage team. We'd like to make leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for sharing your feedback. We’re very sorry to hear that your concerns were not addressed prior to closing and that you felt there was a lack of effort to help—this is not the experience we want for our homeowners. We regret the frustration this caused and appreciate you bringing it to our attention, we want to escalate this to our leadership. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear you had a good homebuying journey, and we truly appreciate the shoutout for Taylor! We appreciate your kind words and hope you enjoy your new home! ^KH

Pulte Homes responded:
Thank you for sharing your experience. While we’re sorry that an external issue delayed the final touches, we’re glad to hear that Wayne ensured all remaining items were resolved. We appreciate you recognizing his efforts and thank you for choosing Pulte! ^KH

Pulte Homes responded:
Thank you for your feedback. We’re so glad to hear that everyone you worked with provided a great experience from start to finish. We truly appreciate you taking the time to share your experience! ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you are enjoying your new home and the quality of it! Congratulations and enjoy! ^KH

Pulte Homes responded:
Thank you for sharing your experience with us. We’re thrilled to hear that Bradley, Shaun, and Lauren provided such helpful and responsive support throughout your build! It’s especially rewarding to know that both you and your third-party inspectors recognized the quality of the workmanship. We truly appreciate your recommendation and are grateful you chose Pulte for your new home! ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re so glad to hear that moving in was a pleasure and that our team has been super responsive to any issues! It’s wonderful to know you love your new home, and we truly appreciate you choosing Pulte. Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re delighted to hear that Jon provided exceptional support and made your buying process smooth and enjoyable, his responsiveness and dedication truly make a difference! At the same time, we’re sorry to hear about the challenges you faced during the escrow and title process, and we understand how frustrating the lack of coordination can be. Your thoughtful suggestions are appreciated and will be shared with our team as we work to improve efficiency and communication for future homebuyers. ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re sorry to hear about the confusion around the fireplace features and that the information provided did not align with how the product functions. We understand how disappointing it can be to learn after the fact that an option does not meet your expectations, especially when it was an important factor in your decision. Your feedback about product knowledge and communication is appreciated and will be shared with our team to help ensure clearer, more accurate guidance for future homebuyers. ^KH

Pulte Homes responded:
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the series of issues you’ve encountered, from workmanship concerns and appliance quality to the alarming and frustrating experience with the smoke detectors and emergency support. We understand how stressful this has been, especially given the circumstances of a work relocation and the expectations that come with such a significant investment. Your comments regarding quality control, materials, and follow-through are taken very seriously and will be shared with our team as we work to improve oversight, communication, and homeowner support. ^KH ... More

Pulte Homes responded:
Thank you for sharing your experience. We’re happy to hear you’re enjoying the innovative floor plans, modern technology, and all the amenities in your new home! We appreciate you choosing Pulte and wish you many great moments ahead! ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re glad to hear that Megan, Maureen, Daniel, and Kayla were great to work with, and we especially appreciate you recognizing Daniel’s efforts in listening to and addressing your concerns. We understand how frustrating delays can be when you’re eager to settle into your new home, and we’re sorry that the timing did not meet your expectations. Your feedback regarding the woodworking finish is important to us and will be noted as we look ahead to your upcoming quality review. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re happy to hear that you had great interactions with your construction manager and that our team was responsive during construction. We appreciate you taking the time to share your experience! ^KH

Pulte Homes responded:
Thank you for bringing this to our attention. We sincerely apologize for the ongoing issue with your oven and understand how frustrating it is to be unable to use an essential appliance for this long. This is not the level of service or follow-through we strive to provide, and we regret the inconvenience it has caused. Your concern is important to us; can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your experience with us. We’re glad to hear that the overall process was professional and made to be easy and timely. At the same time, we’re sorry to learn that the quality of the bathroom hardware did not meet your expectations, especially given the community and price point. We appreciate your honest feedback, as it helps us better understand where improvements are needed and how we can better align our offerings with homeowner expectations. ^KH

Pulte Homes responded:
Thank you for your feedback. We’re glad to hear that our representatives have been helpful and responsive to your questions and concerns! We appreciate you taking the time to share your experience! ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about your disappointment, particularly regarding the appliance quality, as this clearly did not meet your expectations for the price of your home. While we’re glad to hear your sales representative provided a positive experience and delivered what you requested, we regret that the appliance options and performance detracted from your overall satisfaction. We would like to make leadership aware of your concern, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the frustration this ongoing roof noise has caused. This is not the level of responsiveness or service we expect to provide, and we regret that your attempts to contact us have gone unanswered. We want to escalate your concerns to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear you had a great experience with both our construction and sales teams, and that Jon and Bryan were especially helpful! We truly appreciate your feedback and thank you for choosing Pulte. ^KH

Pulte Homes responded:
Thank you for bringing this to our attention. We sincerely apologize for the experience you described, as it falls well short of the professionalism, integrity, and conduct we expect from our team. We would like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re so happy to hear that your decision to downsize into a townhome has been such a positive one! It’s great to know everything is going well at Rivers Edge, and we truly appreciate you choosing Pulte for this next chapter. ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re very sorry to hear that your experience did not meet your expectations. This is certainly not the experience we want our homebuyers to have, and we regret the frustration that led to this impression. We'd like the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about the delays in follow-up after closing and the concerns with paint quality, as this is not the experience we want for our homeowners. We would like to escalate your concerns to our leadership for their review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH