Pulte Homes Reviews

It has been over 2 months and you still have NOT fixed a dangerous, disgusting area next to our driveway. Also the walking paths on the Pulte side of the development are broken and dangerous to say the least. All you do is promise and “guarantee” the work will be done and still nothing. When someone is seriously injured I will be happy to testify against Pulte. I am sure if we were executives with Pulte you would get it fixed. The Toll Brothers side has perfect walkways with lights that work and are not laying on their sides. Also the Pulte sidewalks are high lighted with dog poop bags and dead landscaping. There is absolutely no coordination between Pulte and your management company to get things fixed in any timely fashion. It reflects on the Las Vegas Pulte division that we had to call your Atlanta headquarters to get a response. You should put in your advertisements that Pulte GUARANTEES that you will NOT fix anything no matter how dangerous it is. ... More

I recently purchased a new home from Pulte, and while I appreciate the design and overall layout, I have experienced several quality issues since moving in. These include walls not being square, some doors not latching properly, misalignment with the microwave installation, and grading concerns in the yard. I hope Pulte takes these points into consideration to improve quality control and ensure a smoother experience for future homeowners.

The home is nice but the "turnkey solution" I was sold was not true. Pulte takes no responsibility for items outside of the structure such as irrigation, landscaping, sidewalks, etc. Extend your walk-thru times past the scheduled 1 hour and pay close attention as your building manager tries to speed you through the process - Pulte will not repair items if you find them after signing off on the walk-thru. The "Pulte Limited Warranty" is very limited indeed. Pulte's after sell customer experience team is more interested in putting problems back on you then partnering with you to solve them. You will find kindred spirits in the neighborhood who have experienced your issues and can help you with contractors (that you have to pay) to fix problems after your move-in. ... More

Warranty issues are handled very slowly if at all. We have been waiting months for issues to be taken care of including one issue that is a tripping/ falling hazard on the steps.

Just look for some other builder if possible.

Save yourself both time, frustration and money - buy elsewhere.

Since we are a first time home buyers, we wish we have known or did many things different while dealing with construction manager, he verbally promised to "take care" of the issues I had with the house on the closing day, during next week after the closing but their attitude changed as soon as the house is closed and was very unprofessional later on. had talked to warranty and they said I will have to note the issues down for the one year warranty one time fixes. Should have not closed until everything is fixed, big mistake.

Back yard issue not being resolved.

My home was a “rush” job to close on 40-50 homes at one time. I’ve had nothing but frustration and aggravation from the day I moved in. The finishing is horrendous and I don’t even know where to begin. My white tile floors have residue from grout and tape that cannot be washed off. A crew was sent in to hand clean the mess but it did not solve the problem. I’m still waiting for the floors to be acid washed. That is only one of the issues. The grouting in the shower floor was so bad I actually cut my toe on it. The cabinets throughout need a facial lift because mitered edges are separating. There is not a drop of grout or caulking behind my washer/dryer. I doubt the floors are even level. I didn’t upgrade the appliances because I didn’t feel it worthwhile since appliances barely last two years. The washing machines went off balance several times and I was told there was nothing wrong with it that I wasn’t loading it properly. When the technician pulled it away from the floor I saw rust on one side. It was a scratch and pushed it back before I could say a word. Have no idea if it was even dented! I’d never have known. I have a triple sliding glass door and one has a defect that is between the glass. Another door has a badly dented frame and some of the doors need paint because of marks that will not wash away. Regrettably, I could write a book. Some of the issues have been resolved but the going is slow. The only aspect of all this is that I pray Pulte makes good on repairing every issue to my satisfaction in accordance with their one year warranty. As for what cannot be changed or fixed I will simply have to look away. On the plus side I picked a perfect lot, have a great neighbor and I love my home. ... More

Our home is located in Eagle Run, Calabash, NC. To obtain warranty service someone must be home. This makes it difficult for us to obtain warranty services. We installed a lock box and are willing to let service people enter the home. Post closing we have noticed several areas of shoddy workmanship. We are fixing them ourselves.

Solar system not activated even after 3 months. When contacted pulte homes via email for help, even though we got a auto-reply we will get back to you in 48 hours(indicating email address is correct), there are no response after that. Multiple emails sent with no response from Pulte Homes.

We have multiple issues with the house. First was the A/C which was blowing out cold air from the return. Found that the duct work was backwards. There is no water spickets on the sides or front of the house. So, how do we water the front lawn? The dishwasher does not work, my wife is very mad. there are several spots in the floor of the living room that are not level. Water accumulates in the floor by the back door because there must be a problem with the weather see around the back door to the deck must leak. My wife has been texting the builders rep many times. but he isn't responding. Oh Yea, one of the draw doors in the kitchen has fallen off. We would like someone to respond to us. ... More

Overall build was decent but finish work and final craftsmanship was disappointing.

A lot of issues with new home, Pulte not handling warranty requests with urgency.

Typical issues have risen since purchasing but the final walkthrough was horrible. Pulte Construction Manager was at first very responsive to things, generally; but, 3 months after purchase, Crickets/non responsive. Still finding defects! Kitchen cabinets are cheap builder grade (wish I inspected these before buying! Whomever designed this kitchen should stop drinking on the job or get more rest; home builder Pulte should be ashamed of this build! Cabinet's are some thin cheap S! L shaped with corner cabinets are hitting each other when fully opened. What an clarified poor, totally stupid desgn! Never buy Pulte again; Already planning to sell this box in one year! ... More

If you are buying a house from Pulte finance it thru another mortgage company. We have always gone with rocket mortgage but decided to give them a try worst decision I ever made. They never communicated with each other and they had 5 months to get their crap together on the day of the signing of the house. They told us they had an issue with our paper work and we were told that it was a possibility that we were not going to get the house. After a month of dealing with them and resubmitting the paperwork again we finally got our house. Then while we are living in the house. We encountered some issues our garage floor had multiple long cracks. We submitted our concern online. The guy that shows up tells me settling cracks and he told us that’s natural and they will not fix that because it wasn’t a specific width and I was told to read the manual. Then the sprinkler system that they installed has a leak and I was told that they didn’t cover that and we had to fix that. ... More

We initially loved our home buying experience -- although the home was finished two full months prior to the date they told us it would be. While for many people that would be a positive, we still had to sell our house so it was a little nerve wracking in that our plans were completely thrown out the window as we had to rush to sell our house. Throughout the building process we were continually told of "build quality" over and over again, yet when you finally move into the house and also sit in the community and watch the hired tradesmen building houses next door and around you, the build quality is a little questionable. For example the lawn sprinkler system is complete crap -- inferior parts just cobbled together and thrown in by a landscaping team that doesn't really seem to care. I saw a build manager trying to force an electrician to put the wrong exterior lights on the house simply because he wanted it done and the electrician stood his ground and said it wasn't the right size light and he refused to do it. What was most upsetting is the fact that about two weeks after we moved in, we woke up to find some serious gouges in our cement driveway -- clearly made by construction equipment which is all over the neighborhood. We called to report it to be replaced and they refused. I took it all the way up to the CEO who did send out three people to look at it and who were completely amazed at it and couldn't figure out how it happened, but ultimately, they refused to repair it and their customer service rep gave me the name of a friend who could replace the cement in my driveway! After the money I paid, they should "do the right thing" as the CEO says on the website and replace part of the cement in my driveway. There are also inconsistencies in the community in that some houses got rain sensors and ours and our neighbors did not. We've also noticed things like the wrong paint color in certain spots and improperly cut molding, etc. which we will all put in for our 11-month repair review. It is impossible to see everything during your walk through and they supposedly have a customer service team who is reviewing everything prior to your walk through who I would assume is more used to seeing the common errors, but they did not and there was a lot I have seen AFTER the fact that should have been fixed. The homes are a very nice and modern style which are very easy to live in. The overall floorplans and design is great. Some of the finishing choices were limited like the light fixtures which were all basically the same. Overall I am happy with my house. It is just difficult to live in an ongoing construction site and the site managers really don't do anything to minimize the noise and traffic impact for sections of the community which are completed. It would be nice of them to actually advise the cement trucks and other delivery vehicles to not drive past the completed homes and stick to the new construction areas as it does get really disruptive to those of us who now live here. Quite often the noise is unbelievably deafening and hard to stand and the contractors start at 6:30 am and quite often are still here well after dark as they rush to finish houses. When they are here for a 12-hour plus day it does make you wonder how good the build quality can actually be. ... More

The process started off well but went downhill starting with the mortgage process. Had things missing inside. Air conditioner had issues. They seem to care a lot in the selling process, but after built and in home it is not as great.

We experienced numerous issues, and the response time was very slow. Some of the problems remain unresolved. They provided many excuses, but honestly, most of them seemed unreasonable. You need to be assertive with your requests. I believe the main office is unaware of what is happening at the local sites, as it is a large company operating nationwide. I doubt the people at headquarters understand the situation here.

I had few issues and builder is not getting fixed and I was following , they responded and but not provided any solutions, I just completed 2months in this new home.

I moved into my Pulte home about two months ago. Overall, the experience has been okay, but there have been several issues that I believe are worth mentioning: 1. Leaking shower – It took nearly two months to get this addressed, though it was eventually fixed. 2. Material quality – Some of the finishes feel quite cheap. For instance, the shower rods and towel bars keep coming loose. They’ve been fixed, but the poor installation quality makes this a recurring problem. 3. AC and hot water – Neither were working initially, but they were repaired fairly quickly. 4. Creaking stairs – The stairs began creaking within two months of moving in. I was told this would only be fixed once, which is disappointing for a brand-new home. While we really like the community and the service team has been responsive to get things fixed, I do feel that many of these issues could have been avoided with better care during construction. Based on conversations with neighbors, it seems these problems are common throughout the community. It’s disheartening to say, but the overall build quality feels average, and not quite aligned with the price point or what was promised in terms of finish. Definitely NOT THE PULTE BUILD EXPERIENCE they advertise. Still, it’s our home, and we’re hoping things improve from here. ... More

Build quality is not what I expected. There few things that I can not mention here.

We had a very positive experience with our Sales Representative, Danielle, but the Construction Manager was a poor communicator, and subsequently, as we have discovered later, and poor manager. (He is no longer employed at Pulte) We purchased a quick move in that was at the interior trim stage, and we were out of town buyers, and thus could not keep tabs on construction process. We have had difficulty with followup on service requests, using their required, touted, on-line problem reporting process. Pulte has a wonderful process, on paper, but the actual execution and chain of responsibility is sorely lacking. ... More

Do not agree to sign without repairing, even if small fix. After signing , only way to fix them is with warranty service.

We did everything remotely. From the design choices to the final walk through. We didn't see the house until after close. We are very disappointed with the placement of internet/cable connection and the electrical outlet placement in both the living room and bedroom. The internet/cable connection and the electrical isn't next to each other in either room. Very very disappointed. I believe the project manager should have noticed that and had it corrected