Pulte Homes Reviews

I’m an unhappy with my house

The sales rep, mortgage lender were all very nice. The problems came after. The contractor did not fix everything he said he would. He then ghosted us. We had to file warranty claims and of course they couldn’t all come at the same time so I had to take multiple days off from work and one time a worker stepped through our ceiling causing another thing that needed to be fixed. I finally just gave up. The counter tops chipped (in like three different spots) in the first two months. We were told the counter tops were very durable but obviously not. Tried filling a warranty claim and was denied. Apparently everyone needs a water filtration system in the home, that would have been nice to know how bad the water is. What was supposed to our first new home and forever home has been a disaster. Stay away! ... More

Be careful, get everything in writing! They will promise you everything but then not deliver as promised, unless its in writing !

Good luck having a rapid response to warranty issues!!

Finish work that was promised prior to closing was not done. We have been in the home 2 months and there has been little or no communication regarding completion of the drive (now done), irrigation system, sod. Gutter system was completed yesterday with no notice to us which may complicate installation of our planned concrete patio. Yard was rough graded several weeks ago and both neighbors sod and irrigation systems were disturbed at great inconvenience to them. Experiencing problems with water intrusion into porch area. Inspection completed and it determined there is a row of missing shingles and that roofing material requires extension for gutters to work effectively. No firm commitment as to when work will be completed. This is our second Pulte built home. The first was a better experience. ... More

Overall decent house, they cut corners where they can. Trades need to be watched lights not centered, toilet not centered. Tough to get them to respond to issues.

The home itself has been decent, other than the exposed nail heads in my shingles and missing flashing. The lot is absolutely terrible. The lot floods with each rain and is a sponge for days afterwards. When landscaping we found sliding, nails, screws, and a huge amount of rocks under the sod. I expressed my lot concerns with Pulte multiple times and it was dismissed as a non issue. I will continue to collect documentation for future disputes under the “Right to Repair Act” if action isn’t taken from Pulte regarding the lot.

Fair at best. Typically, no response unless repeated messages sent over days. Also, the various workers did not take pride in their work. They just wanted to get the work done as fast as possible and not make an effort to do a good job.

Please ensure everything is in written communication and I hope Pulte does a better job in hiring construction managers. Some especially mine was horrible

The sales experience, especially with Darla, was excellent—she was extremely helpful throughout the pre-sales process, and I have no complaints there. However, I was quite disappointed with the walkthrough process. There were clearly visible issues that were missed during the walkthrough. When we noticed one of them just three days after closing and submitted a warranty service request, it was rejected by the service manager, Nathan Lawrence. This has been very frustrating. Given the circumstances, I would like to escalate this matter to senior leadership at Pulte for further review.

Overall the house is great but there are many quality issues we have discovered. To start, the vanity lights in 2 of our bathrooms have fallen out. Our living room carpet is so thin, we can feel the nail strip underneath. The kids have had multiple injuries since they don’t typically wear socks or shoes in the house. Under our basement carpet floor, we can feel Little Rocks so it doesn’t seem like the floor was cleaned prior to laying the carpet. Our door locks have to be positioned a certain way in order to lock properly. And lastly, Some of the trim does not meet the floor.

Attempts to be a high quality builder and put customer concerns first but falls flat on the execution. Their website experience is a mess with multiple redundancies, the finance side of our purchase was a disaster with poor communications that impacted our closing date, and in terms of build quality- it is slightly above average. I am still waiting for warranty claims to be addressed after 3 months. They strive for excellence and have great staff that work hard but it falls flat.

We love the home , we customized it to what we wanted however the designation prices were marked too high. The painting the walls easily chips. The home has a lot many issues after getting the keys, luckily . The warranty department is great in handling it and getting it done. Solar isn’t ready til 6-8 weeks after you move in, nobody informed us of that til after we closed escrow. The process to get solar going is terrible. The builder manager Dan, was nice and personable, but he over promised , and under delivered. His lack of communication made it mad experience. No flexibility in walk thru dates. People have personal lives and sadly no empathy or respect in time management by pulte team to demand dates for buyer to come to the home. No gift basket, nothing really given to us by pulte after we got the keys, shows that they only care to sell hone, but not about the person buying it. No personal touch to make that closing experience memorable. Overall, 2 star! Great home, but lack of communication, no flexibility in dates given for walk thru, and over promised but under delivered experience. ... More

Responsiveness to issues post construction has been severely lacking. Most times I don't even get a response to inquires on issues.

We upgraded to lvp flooring throughout the house, approximately $30k. When the final trim person painted, not taping or using edger, they got paint all around the flooring/trim, it is also in the wood grain of the lvp flooring. First they had lady cleaning with paint scrapper/rag, then tried cleaning with water, paint everywhere and it does not match the flooring we purchased. They also finally tried coretec recommendations, did not work. Then they had restoration company try to correct, still has not fixed the flooring to our satisfaction. For first walk through was totally appalled, worse condition of the many new homes I have bought, delayed close by a month bu5 flooring is still big issue. Would be happy to share pictures of the process all along, pictures of first/videos of first walk through and the final. What is disappointing is we kept hearing file warranty claim, it will never be perfect and to sell this as new flooring is terrible. You can see in area# where floor was scratched, attempted to fix using polyurethane, the floor is awful. Other things could be discussed but we will jus do as we heard and file claim which is very bad business after a person moves in. I believe Pulte should have just replaced it during the month delay versus how it looks now. Would be more than happy to discuss ... More

Wrong color cabinets and floors were installed. Unit was extremely dirty at walk through. Floors were not protected and dried mud was thought out main floor. Bath tub in one of the bathrooms was not protected during construction and had 1-2 inches of debris in it. Poor paint job through out whole place. Windows were not aligned because were kept open during freezing temperatures.Toilet was not installed properly. Water tank was not heating water hot enough and we had to adjust it twice and still not getting a good result. Water pressure is low. Construction debris were not cleaned up and stuck frozen around property. Construction manager was great and helped a lot to resolve some issues and smooth out a negative experience. ... More

We have issue with Subfloor 2nd floor we did mention that when we did walk trough, Also mention that to Warranty manager, Plus many other issues from kitchen cabinets to paints ects

Our salesperson was excellent to work with and a great communicator. The building side, not so much. Why? Because there is no follow up. What good is a warranty or punch list, if they are ignored after they are recorded? We still have missing items and quality problems. Over promised and under delivered.

We recently purchased a home with Pulte, and overall, our experience has been okay. The home itself meets our expectations, but the process, particularly regarding walkthroughs and post-closing follow-ups, has been less smooth than we had hoped. There are still outstanding items from our initial walkthrough that have yet to be addressed, and communication on the next steps has not been very clear. Despite following up, we have not received updates on when these issues will be resolved. This has made the process feel a bit frustrating and uncertain. While we understand that delays can happen, better communication and a more structured follow-up process would greatly improve the overall experience. We hope to see these issues resolved and would appreciate more transparency moving forward. ... More

Not a great experience. Not a pulte experience

Will never buy through Pulte ! I wish I could go back in time! Poor workmanship and Quality.

Now is almost 2 months after closing and there are still some items such as pendant lights in the kitchen and wood panels that are not being installed.

The buying, financing and closing went smoothly, however getting the pre closing punch list repairs completed has proven to be a real challenge.

Very rigid in choices. Would have liked to pay for options we presented. I.e. paint colors within Sherwin Williams paint brand which you use. Instead we had to pay after closing to have walls painted colors we chose from Sherman Williams. Also, not meeting ada requirements. I.e. shower stalls. The given one is very tiny. Will not allow for shower seat for handicap. For the $$$, very dissapointed. Would like more options. Also, wheelchairs do not fit through doorways, too tight of turns. Had to take doors off to maneuver! Pathways tight and tiny. Definitely not ada or senior complient. Suggest you walk through floor plan before choosing it! Also took over 2 months for countertop replacement. No option for types of sealers. ... More

From the very beginning, starting the loan process with Pulte mortgage was downright horrible. The loan officer did not have any emotional intelligence very rude. Ultimately went with a different loan company. Regarding the builder they built the house, surprisingly quick. Looking back at it I’ve had nothing but problems within the first two months of living in my new home. Electrical not working pipes being clogged, master shower leaking into closet, including the drip edge for master shower door feel off. New trim throughout the house already gouged from workers. From the first and last inspection upon moving in the checklist was not done. The dryer vent wasn’t even installed not realizing for a few days almost caught the house on fire. The grout was never sealed upon completion of tile, now my new white grout is permanently stained. There was water damage in the guest bathroom that they just tried to cover up. Second floor bathroom grout was already cracked, poor caulk job. Master bedroom window did not work. I’ve had to schedule continuous appointments on my days off to get fixed. It’s been an horrible experience and only worry what problems will arise in the future. I felt like I bought a lemon. To anyone that inquires about Pulte homes I will recommend to stay away. This is just a short synopsis of my problems. ... More