Pulte Homes Reviews

Need more over sight when being built. Can tell they were rushed.

So people that works for pulte homes care and some people just going to that type of person.

My experience building my first new home has been deeply frustrating. A major leak above the furnace caused severe mold growth, clearly pre-existing before closing. Neither the construction manager nor the warranty team caught it. Despite the mold’s presence, the warranty personnel refused air quality or mold testing, dismissing concerns based solely on photos. I’ve had to pay for testing myself to protect my family’s health. Other issues, like cold drafts through outlets and wall dripping, are brushed off as ‘normal.’ The warranty team refuses to investigate insulation or ensure the home meets code. This builder’s claims of quality and energy efficiency feel entirely misleading. I cannot recommend them based on my experience. ... More

Brandon, the sales rep was not the best to work with. Information was left out, which led to issues during the building process and the close. Other than that, experience was good. The design center was a cool experience, didn't have everything we wanted with their options, but it worked out well and happy with the home.

The sales team is awesome and would work with you in getting the house bought for you. They were patient and very coachable. Once we bought the house, we ran into multiple issues when we first moved in. Chipped upgraded cabinets, circuit issues, laundry power plug, oven shutting down, new dishwasher flooded, window drafts, and a couple others. Robert the manager was constantly trying to get things fixed with a lot of delays with multiple vendors. It did leave us a sour taste at the beginning when we first moved in. When en things finally slowly got fixed, we were able to get started. So we think that the builders have done a sloppy job with the house. Pulte is a good company but watch out for the house builders and to make sure they did the job correctly. ... More

As a first time home buyer this experience should be fun and joyful and it was anything but that. The only great part of our experience was our construction supervisor Connor. All other aspects were brutal. We ended up with a gorgeous home but it was a miserable journey. I would not purchase a pulte home again nor would I recommend it to others.

Not very happy at Pulte marketing side , many recommendations provided were not very helpful. Also after taking possession service requests were not very effective & pro active .

We were excited that we booked our custom home with Pulte but it was not a greatest experience. Below are few areas we had issues with: 1. Since beginning there were delays. Delays to get the permit, could be Govt issues or may be Pulte didn't submit the details correctly. 2. Due to Permit delay, construction wasn't started for approximately 2 months. 3. Once, the construction started, they dig the foundation way back on the lot(lot size more than 10K sq ft). For such a big lot, we didn't have much space in the backyard. We complained and after too many back and forth communication, Pulte finally agreed to move the foundation only 10 feet forward, even though it can go more, but they didn't. They also didn't give any reason why they can't move further. 4. Due to the foundation issue, again the construction was delayed by month or so. 5. Finally construction started, but I think they lack planning the construction phase. I think they need to focus more on the weather and phase of construction. For example, if the house is ready for the roof shingles and it is going to rain heavily next week, please don't wait for the rain to ruin the wooden floor, plan ahead and get the shingles done before the rain. 6. Finally, the home was completed and we moved in. Now, we are finding more issues in the house, for example - Floor is cracking, too loud water gushing sound(no or less sound insulation on pipes), annoying noises from the house, etc. Overall, I am not satisfied with the Pulte homes. They can do better for the amount they are charging. Thanks! ... More

Do not go through Pulte Mortgage, it’s been a nightmare from the start. Also, the home was completed and closed yet the kitchen cabinet door was not installed and a month in has not arrived, There are scratches all over the cabinets and poor quality installation.

Follow up on concerns after closing is a problem.

So far, this experience has been average at best!!!

Don't trust them. What they say and what they do are 2 totally different things. Was told my garage would have an extra step or 2 into my house. Ended up with 5 steps and a whole landing. I can't fit my car in the garage. Secondly, was told numerous times that I would have a prewire for a light fixture above my dining room table. They installed a prewire for a ceiling fan which is a much smaller box so my chandelier can't be installed correctly. They are saying the ceiling fan prewire is correct. Who would install a ceiling fan above their dining room table? They are very untrustworthy. Overall, my house is beautiful, but Pulte lies. ... More

Look at all materials before closing

We love our home, but the experience we went through was not pleasant at all. We came to a house to a non working dishwasher, a hole in the outside roof, the grass had foot prints that made the surface uneven.

I purchased this home in good faith and that their would be a clear line of communication throughout the whole process when it came to any issues. At first things look promising and was assured if any issues occurred they would be resolved in a timely manner. The overall home is good, but the quality of the material used and workmanship lacks. Example if you spray the home walls or doors, but touch up common area spots with a brush or roller its noticeable. Another issue is touching up spots with multiple coats of paint leads to it just pealing off especially in areas where there is friction like doors and door frames. Quality of material like the trim lacks in common areas. Example using trim pieces with noticeable chips and dents and not fixing/filling in or using quality pieces makes common areas look bad. I closed on 09/23/24 and moved in 10/26/24. Giving the builder and their team time to address the issues. I have had floors, doors and trim fixed due to water leaking into the home, but the work has not been finished. Its been 2 weeks since and no communication/follow up has been received even after contacting the builder. I understand things will occur over time, but leaving unfinished work is not good business or practice especially when there was no follow up. It has been one week since moving in this home and I find more workmanship and materials issues than anything else. I appreciate Pulte providing this additional survey as previous surveys I completed were given better ratings, but as things progressed, I am glad I have the opportunity to provide additional feedback, ... More

The home buying experience was easy. After I moved in, it was a different story. The first few days identified several issues with the brand new home not being ready for me as I was assured it would be. Dishwasher not connected, washing machine and dryer not connected, water heater not programmed. A/C not working in half the house because they did not open the vents in the attic…when the tech went into the attic, we also discovered the lights had been left on. Other issues: caulking missing in corner of living room and I had a red ant invasion and had to have an exterminator. Google doorbell installed by a Pulte vendor but not with the right transformer so it won’t ring inside the house (3 weeks since reporting it and I am waiting for repair). Two ceiling fans have high pitch squeals and have to be replaced. Very disappointing and frustrating experience. ... More

The quality of construction much lower then expected. Pulte uses the cheap materials, the worst appliances such as refrigerator, dish washer, dryer. Subcontractors don't know how to connect it the right way. Most walls are not level, tapers do inside corners of the wall as round, joint tape is visible, painters pint with dirty rollers that all walls have dust under the pain, base bords painted over the dirt from the not swiped floors. Electricians can't install outlets in one level, all outlets above the counter top in different level up to 1" and 1/2. Carpenters installed all doors not level. Entrance door 1/2" of level and can't be closed properly. AC installer doesn't know how to run duct system, some rooms have no air flow some rooms blow air as it hurricane. I can continue with the quality of Pulte construction more, just wondering if anybody cares. ... More

Construction process communication was minimal. Don't expect consistent check-ins on the build. Water penetration issue in basement existed all up to 2 weeks before closing. Construction manager did not believe our communications and kept commenting it was wet from cleaning. I would micro-manage the build process if you decide to go into contract with them.

Over all not very satisfied

The home buying and the financing experience were good and relatively easy considering that we were buying from out of state . However it failed to deliver in terms of quality of workmanship including hardwood floors , cabinets and general finishing . The biggest issue for us is that even though home was advertised as 2 car garage- it doesnot fit our standard size suvs which is an ongoing concern for us . Also the resolution of the issues with workmanship is not to our satisfaction even though it is advertised as having one year home warranty.

Disappointed with the mortgage process and the customer service after move in. Home was delivered fully built on time and sales personnel are excellent.

Leaking twice in my new condo’s basement ! Poor quality! The only good thing is responsible to issue is quick and good!

We were asked to have an inspection and quality review with Pulte representatives before final closing. Upon “move in”, many of the issues of function and quality were not addressed. The ceiling fan in the lanai had no remote and didn’t function. This problem was never fixed. The burner heads on the stove were missing and, when replaced, one burner was not the proper size for the unit (this is a still un-corrected safety issue). The refrigerator was inoperative and replaced with a “scratch and dent” model of a different brand. It took three deliveries of the wrong units (and three weeks) to correct this problem. Numerous light bulbs were blow out which we had to replace. One of the bedroom dressers (which we purchased with the house) had three drawers jammed closed and never repaired. Soon after our move-in our aid conditioning unit failed and our sewer system backed up. These last two items were swiftly addressed by Pulty. ... More

Overall sales on the front end is great and so is the title process, especially closing day. The in between of signing a contract leaves much to be desired. We had a poor experience with the underwriting process due to poor communication from the individual working on our documentation (1 month gap between responses). Additionally, our construction manager was the last person I would ever want to be in charge of managing the construction of our home. He was unresponsive, had poor project managemet (closing was delayed because he was unaware a portion of the roof was not yet ordered), and on our final walkthrough, which is supposed to be when you sign off, there was a laundry list of items that weren’t complete or very obviously needed to be repaired. You could tell that no one was doing regular inspections of the workmanship especially leading up to closing. We literally had to come out to the house 4 hours before closing to sign off on the final walk through. Which there were still issues but as closing had already been delayed once we decided we would submit warranty tickets. The warranty process is also very slow and have had the trades rescheduled/no show multiple times. Also, due to the constant delays on our homes and the last minute fixes an entire side of the sod laid is completely dead as it was trampled due to all trades being on site the day it was laid and further there are giant spots where dead sod was laid and was pointed out prior to the closing process which was not resolved. Basically, have to replace the entire side yard and 1/4 or the front and back yards sod on our own within a month of moving in. Honestly, feel like we did not get what we paid for in respect to the sod. Overall, the house was a great value and thus far seems to largely be good quality outside of the warranty items and sod. Again sales (Trent) is fantastic and so was the title office on closing day. However, the construction process and underwriting process leaves much to be desired. ... More

Overall, fairly happy with the build quality of the house. Were not happy at all with the level of cleanliness and finish when we moved in, and the process of getting them to come fix issues is like pulling teeth. We've had to do a lot of the work ourselves, which is unacceptable for a house at this price point. Wish we could give a better review, but Pulte leaves us with little choice.