Pulte Homes Reviews

The house buying experience in times of covid has been stressful, everything has been on a very delayed schedule, materials and equipment used have been faulty, requiring urgent attention from the time of moving. Adding to all this , the response from the support team is very poor.

We are a second time buyers with PULTE, experience with oak tree was horrible, quality build are bad, house still dirty after we purchased home, paint in every window, floor with paint and dirt, etc

When choosing to build again, it will not be with Pulte. The quality of materials aren’t very good. They rush things together. There are still things I’m trying to get fixed in my home.

Overall we love our home because it’s our home but the buying process with Pulte was painful, stressful and not pleasant. There were many times we wondered if we made the right decision. The contractors are just sloppy with their work and the sales people are completely untrustworthy. If the customer experience was better, they’d really be at the top of the game because the home designs are beautiful. Purchase with caution and just know what you’re getting into.

Regular weekly updates and easy to contact with questions. They were always willing to shift schedules or accommodate in any way they could.

Overall it was a great experience, from mortgage, insurance, build progress to closing. Everything goes smoothly and good services.

I am Happy with my house purchase. I was the first to move in. Its a little diferent.

Fine details and finishes needs lots of improvement. For the price you paid, the finishing on the house was poorly done. Makes you worry about things underneath the surface that is not visible to the eye.

We appreciate that we were able to move into our new house; however, many items were not completed upon closing. The builder has not been responsive to the work promised, and now we have to go through the warranty process. Lastly, the builder did not include the option of purchasing a refrigerator.

It’s been fabulous and working with Justin is incredible and Sophia is amazing.

I heard PULTE is one of the top builders but my experience was not that great. Issues with cabinets, communication and transparency

Responsiveness is quite disappointing.

Unfinished & sloppy. Not the best experience.

The people that worked with where nice and very helpful

The design process is very rushed

Make sure that you KNOW Your building manager and the Upper management names BEFORE YOU SIGN Anything!

I had very bad experience with Pulte. This is our first time with Pulte and we had other builders before. When we first went to the tour, the sales rep told us there were a couple lots releasing and we can put offers. He was selling us the house we bought. He said this lot has the biggest side yard and best view. We put an offer and got the house. When we came to do final walk through, the biggest yard was gone. Our side yard is the same as other lots. What is worse is that our front yard is smaller than others! When our realtor connected to the sales rep, he said he never talked those and we signed floor plan. We went back to the documents we signed. There was only floor plan and never mentioned how big is the yard. Sales rep just mentioned the value of the house already went up compared to what we have right now and we should just buy it. We can't move back as our loan is approved and we will lose the deposit if we give up. We had to move on. How bad experience we had. ... More

It was a great experienced from start until we moved in to our new home. We are totally satisfied, they did a great job and our expectations were met. I highly recommend them. Thank you.

Our construction manager Mike wasn’t very communicative throughout the process on giving us updates to the build. We drove by the lot daily to check up on progress ourselves. Many items on our final walk through were left unfinished, there’s a stain on the new carpet in one of the bedrooms that has been there since before closing. Our windows don’t latch properly and I still have not heard back from Mike when the tradesmen is scheduled to come by. This is a safety issue, overall not very satisfied with the customer service. I’ve heard from other homeowners in the community that they had a 30 day walk through. We’re past 30 days and we haven’t received any correspondence regarding said walk through. All I really want is a finished home that’s on par with the model homes standard ... More

my sister looking new home

Overall our experience was good. Very difficult time to be building a house during the pandemic and supply chain shortages, but overall things were pretty good!

when i move, no screen on the window,

From my first meeting with my sales rep Kae to my closing day meeting with my builder Bob, I felt well informed about the whole process from buying the lot to getting my keys.

Overall, our experience with Pulte was decent-to-good. The home and feature selection process was easy and informational. We did have delays in supplies (prolonged closing by 4+ months), which was frustrating, but the communication was frequent and transparent throughout the delays. We would have appreciated some sort of concession in price/compensation, but that was never offered. Our construction liaison also transitioned halfway through the project, which provided some anxiety, but our new liaison did a great job picking up where the old one left off. During our final walk-through, we were able to point out a lot of the inefficiencies with the house, which got fixed for the most part, but there are still some issues. Our kitchen cabinets are slightly slanted and some of the bathroom counter drawers don’t remain shut. Also, some of the wood around the counter space is damaged, which is frustrating for a brand new house. Finally, our bathroom mirrors, closet shelving and toilet paper holders were delayed by about 3 months. ... More

We do love our new home but have been repeatedly blown off when we’ve asked for things to be completed or fixed in the first 60 days of owning. The actual interactions with Pulte employees have been very respectful and extremely courteous. We know their hands are tied in most circumstances. Our issue is that Pulte has promised things they cannot deliver and all we’ve been told is “we’re working on it”. No compensation offered. It’s completely unacceptable and if we had to do it again, we wouldn’t have signed the escrow paperwork until everything was done. Unfortunately, we trusted them telling us it would all be dealt with immediately. Once they have your money….. good luck. ... More