Pulte Homes Reviews

I had a wonderful salesperson name Kay. She was very knowledgeable about the entire process and made herself available at anytime to explain, clarify, or intervene if necessary.

We purchased a spec home that was supposedly completed. Upon possession we found a bunch of issues that were not completed or poorly completed. Lots of paint, trim, glass, tile, paver, landscaping and other issues. Upon contacting them to correct I started getting the run around. In addition trying to work through their "warranty" dept has been an additional issue. I had to escalate these issues to get get any response and I'm still waiting after weeks for resolution.

It’s a beautiful home in a stunning desert location. There are little problems that have not been addressed to our satisfaction ie: chipped quartz counter top, We have owned out home nine weeks now and still have issues to be resolved. A partial list: scratched and stained tub/shower enclosure, leaking toilet flush valve, damaged exterior trim (gable), screws sticking through drywall, cracked laundry room utility sink, missing grout, light switches not dimming, scratched window and paint spots on many surfaces. Several issues have been remedied but once the project manager moves on, customer service lacks a sense of urgency. I feel like the 10 month quality review is a waiting game play. Issues should be fixed ASAP! We feel good about much of the initial support teams for purchasing our home, but the finishing contractors leave much to be desired. ... More

Unfortunately, after moving into our new home I notice more and more quality issues every single day. The dry wall is so cheap it feels like it could crumble just touching it, there are many walls where the corners are not at right angles and are crooked, the drywall has many imperfections, I am seeing the tape lines in the ceiling under the drywall, there are ridges under the carpet where the flooring doesn't meet, window frames are starting to rust (we have been moved in 2 weeks), front and back porches have huge cracks forming...I could go on and on. The quality sucks. Will never buy a new build again. Houses just aren't built like they used to be. I feel like I live in a house of glass that I have to be exceptionally careful with. ... More

The sales team sucks, don’t respond , won’t provide any info until asks

Extremely Poor craftsmanship, noticeable imperfections. Very disappointed and dissatisfied

I recently had the displeasure of going with Pulte on my new home, and I must say, it was a nightmare from start to finish. The craftsmanship was subpar, with sloppy work evident in every corner. Once I moved in, I am dealing with a laundry list of issues, from crooked walls to leaky faucets. If you're considering building with Pulte, I highly recommend getting a thorough inspection from a third party before finalizing anything. Don't make the mistake I did of trusting their workmanship blindly.

Since the day of the house check list, where I detailed the defects in painting and finishing to the builder, many of the problems were not resolved until the day of closing and after closing they still did not resolve the problems. I had problems with irrigation that I had to resolve on my own. Many promises but nothing resolved. very disappointed with the company that built the house

Meeting with the sales personal when looking for our new home was great, Foundation through framing was good, the finish work was very poor

Lot of quality issues and issues with workmanship. Even after the closing day there were lot of paints issues that were not fixed. I have talked with few others in community and their experience is similar. I driveway I understand it can’t be done because of winter time but they didn’t even remove the nails from driveway which caused 3 tire punctures and tire replacements for guests visiting the house. Cabinets not done properly and I am still waiting for them to fix after more than 45 days after closing. Overall not so great experience. They charge you a lot of money for simple upgrades which other builders have included in their price. ... More

We love the Cardinal Point Community and lifestyle associated with it. Our home plan is perfect for us however the quality is not what it should be for the price paid. We have been told we can't request service unless it is something major so we are living with sticking doors, uneven paint, poor drywall finish (garage is atrocious), cracking driveway among other issues.

I have been in my home for a little over a month. Obviously I am going to find imperfections, but there are far too many things that pop up that just show laziness. Holes in drywall, nicks and dents in drywall, grout splattered and stuck to tiles/walls, chipped grout, cracked paint in almost every ceiling corner. I've had the project manager/customer service come out to inspect some of the issues, said they would have it taken care of in a couple weeks. it's been over 3 weeks and there is still no update.

We are happy with the quick response for any issues. Since Putle is the one of the popular builder, we had great expectations regarding the quality and finishing by the time we close the house. However, we were very disappointed with the poor finishing. We see a lot of paint patch works across the home, doors paint wearing off in two weeks, they fixed it but same repeated. Unclean finish of grouting in the bathroom tiles. Doors misalignments and so on. Carpet issues like, it came off in a week not happy.

Sales team, design team and lending team were good. No real issues there. Quality of product is a different story. From quality of materials to work ethic of sub contractors, we had issues from the moment framing started. So many issues with walls not being squared that it’s become laughable at this point. Our original construction manager was disengaged and made constant excuses. Luckily we walked the the house weekly and took pictures so we stayed on top of him non stop but still had issues getting issues addressed. He was replaced with another manager and I will say he has been amazing. However, he walked into a complete mess and has been trying to dig out of a deep hole. Been in the house for over a month now and still trying to get repairs done. Plumbing issues, painting issues, had to have stairs and hand rails completely restrained twice, issues with sprinkler system, etc., etc. Pulte preaches “Build Quality” but we haven’t seen it at all. We would never buy another Pulte home nor would we recommend. ... More

The language of the sales person changes once you sign the contract, they never give you all the correct information to make informed decision. But the knowledge of sales person was good and helped us make great selections. Construction manger very rigid, he is just for passing information, only time he was responsive was when he wanted a rating of 10. Customer service team responds to issues as per their convenience. The whole home construction experience is designed as per Pulte convenience and not Customer convenience/satisfaction. At the end but the house was good the experience was bad.

Build quality of the home is not very great. Option selection process is not very informative, sales executives not always know the correct details and mis-guide in making selections. Design appointments are a disaster with no proper lighting and time to make selections. We have to make all the selections in one meeting and we are rushed into making decisions. Building process was decent overall but when it comes to fixing any open issues, the construction team does not respond and even when they do, they only fix the issues partially or improperly. Home is decent and the floor plans are good but the overall experiece is not very great and will make you a little unsatisfied at the end of the day. Home is a very big investment and we would like to be a little more satisifed at the end of this amazing experience. ... More

Our sales person and final construction manager were very good. Otherwise I feel the level of effort and comunication was poor. The site, and every other home sites on the street were all trash dumps. With a dumpster less than two feet away the workers would just throw garbage, bottels, construction materials on the ground. No one seemed to care that the construction site looked liked a dump. The inside was the same with food, wrapers , bottles left over the house. On one visit to the house we had to duck flying birds trying to eat the leftovers. While I feel the structure is sound the finish work was terrible. It seemed the workers really did not care about the quality of their work or take any pride in the fiished product. The warranty department so far is follow the same road. Calls are not retuned even after many attempts. I think Pulti could be a much better builder if they hired people who took more pride in their work. ... More

We had an awful experience with our sales person. Much confusion and back and forth. A lot of information that was provided was just incorrect or portrayed poorly. The one person who made it better was our building manager, Lily. She was one of the only competent, honest and reasonable people we worked with.

The homes are built so fast that there is limited quality assurance: heat pump not wired correctly, sewer line blocked by construction debris, lawn sprinkler control faulty, paint and drywall residue on floor tile, seal around front door has a gap that sunshine can be seen through and the list goes on.

Once they have your money they are very unresponsive and do not stand behind even their stated timeframes. As an example when you enter a ticket they will “get back to you within 24-48 hours”. Often it is weeks and sometimes not at all. As this is my second Pulte build I thought the first was “COVID related”. It is not. They don’t respect your time, or your property. Very disappointed with customer service and lack of care once the property is sold.

Very bad construction quality for the price paid. Flooring, painting, cabinets are all of very low quality.

Felt very pressured to sign towards the end of the building process, along with a threat from management to seizure our home. Overall, process started very smoothly but turned very contentious when the end of the year approached and our home was rushed to be completed before December 31.

Warranty Department and Design teams are useless.

Pulte did a lot of things right but missed the mark on the finer details of completing the home. Work after the close is ongoing.

Overall home quality is ok