Pulte Homes Reviews

I had a few hiccups that prolonged my move but my salesperson, Jennifer and construction manager, Cole were excellent. They were able to answer my multiple questions and address any concerns I had. I love the way they touch bases at every step of the building process from start to finish. Cole even came by the next day after closing and assist with an issue with my dryer. Thank you Jennifer and Cole. I love my new home.

House seemed to be built too fast

The house is great but the mortgage through Pulte was a longer process than expected.

Multiple mistakes in what we requested and what was built. Lack of frequent proactive communication.

This was a nightmare! I have purchased 8 other homes and have not been through what Pulte had done to us. That needs to be fixed asap!

The initial process was great, the mortgage experience was not and there have been a number of issues post move in we have had to fix. Contractors aren’t always the most responsive but could be due to availability

... but they've tremendous scope to improve on Mortgage and Insurance services.

Working with construction team and the finance team was over the top awesome. Very responsive and great people. Steve from construction, and Amber and Cassandra from Finance were just outstanding. As for sales rep, very bad communication with us along with not being truthful at all.

John was great, he deserves 5 stars. I truly want to express my gratitude for his work, the relationship and communication. His attention to detail and customer concern was a highlight in the building process. Eric was helpful and professional. Lisa in the design process was very professional, kind and knowledgeable. Pulte has some work to do on its sales process! We are still surprised that the walls were painted with flat paint. The no flexibility policy left negative feelings. Overall, we are happy with the home and the neighborhood. The closing process and communication was good. The warranty department has been very kind and responsive. ... More

The interior paint job was very sloppy. It looked like they didn’t prepare with tape and drop cloths. Many paint spots on the carpet.

Two months after buying the house and moving in, we do not have keys to the mailbox. After asking the sales office multiple times we have just been passed around and no one is able to get the keys made for us. Otherwise great house.

I love the design of the home . The extra bedrooms could stand to be a little larger Should have the option to screen the porch

Home took longer than expected which cost us a lot of money in storage of furniture, moving costs and housing costs while we waited for completion. We understand supply chain issues caused these delays and our supervisor did everything he could to satisfy us, which we appreciated.

I am happy with my home as is but unfortunately they still haven’t come back to make repairs after 3 months. Overall, they seem to be a little bit careless when it comes to your carpet — found splotches of paint here and there. You can also feel that they put carpet down without ensuring there was nothing underneath it — i feel small bumps here and there. Also the wood/laminate flooring when I did my first walk-through was perfect week before closing. After closing I come back to find it was damaged and something they had to order and replace. After 3 mos. They still haven’t replaced it. Another note: I marked up what needed to be fixed and came back to see that 70% of what I needed fixed was resolved. The other 30% are lingering on. The doors were rough and not sanded properly along the edges which is a hazard to young children. New builds what have you but they could be a bit more intentional and careful. My shelves have a layer of paint on them as it seems they put them in and then proceeded to paint the walls after. Leaves white marks on my clothes is how I discovered. Wasn’t able to remove it to a satisfactory degree. Still rough to touch. Overall, I believe it’s a case of overpromise, and under deliver. Great people on the ground and I believe they have good intentions but I just need them to deliver as promised. Overall product quality is great but the nuances, while they aren’t déterrants, have been annoying at best. ... More

Design studio experience was very stressful. Two things. One. some options that were available were not discussed. Second, it would have been a much better experience with the design center to have at least 24 hrs. to change some decisions. or add some options.

Overall, a good experience except for the constant delays and slides in closing.

Builder did a good job initially however when nearing the closing i was not happy the way my walkthrough was done. I need to tell all the missing things and ask for everything. My Pavers also not arranged properly and NOT good. If i ask now they say it is within tolerance level :(

The builder, his construction manager and his warranty team were very responsive to any issues that arose during the building of our house. Unfortunately, we had some subcontractors whose work was well below average, specifically the painter and whomever installed the duct work. The painter left many drips imbedded in our grout and the baseboards are a mess. Three ducts in our house contained styrofoam that prevented the fans from working properly. 30 days after closing and our kitchen cabinets still need trim work that should of been installed at closing. All the other contractors performed quality work. ... More

People were great in dealing with problems in a tough building environment.

I would like to say that the seller agent and the construction manager helped me keep my hope on the purchase of the house. The construction of the house took approximately a year. The builder company values more production over the quality of its final product. The price of the house unbelievable high. My high score goes to the seller agent, the construction manager, construction care manager, and the construction workers on this review.

Once they actually started building the home, things went well.

Things went much smoother when Wes took over as construction manager

House looks very nice and people very helpful.

Overall a good experience, there were alot of barriers with the sale and account team but the builders and title team made the experience worth it.

Unfortunately this builder isn’t much different than many of the others where you have to perform their inspections for them. Too many issues get missed and the end consumer gets stuck having to deal with them, all so that they can make their monthly quotas.