Pulte Homes Reviews

Overall this has been a great experience for us. Home is roomy, efficient, and in a great environment.

Nice home builder. Missed minor details but overall good quality.

Felt like for the money that we spent, our house should have gotten a lot more attention to detail, workmanship, clean up of our home and yard area, before closing on our new home. Pulte has been good at fixing the major issues brought to their attention thus far. For that we are grateful.

Major flaw in master bedroom wall. Needs major repair.

Lack of communication at the handoff phase from builder to homeowner. Sloppy attention to details. Slow response to finished product issues.

We are generally satisfied. But Pulte as a company has communication issues with customers and within the organization as a whole. It is an absolute necessity for a new home buyer to stay on top of the entire home building process as much as possible and document everything (Special Requests, Exceptions, NSO's, etc.). The actual subdivision supervisors (Wayne, Scott, & Alex) and the sales representative (Chris) were outstanding and all deserve 5 stars.

I will say we love the home and it's location, and I believe with only being in the home less then a month makes it hard to give honest assessment. We have run into a few issue's that require attention one of which is gutters that continue allow water to run behind them or overshoot completely. (this item has an active work order assigned to correct the issue, we will see). second and what I will call a major issue, our open web floor trusses have a tremendous amount of bounce and deflection. This has been noted to the builder with an eyes on inspection done of missing strongback bracing, cut bracing and improperly installed bracing. We are currently awaiting a corrective action response. I will also like to give kudos to the HVAC contractor who has been very responsive when called upon. I'm only giving a 3-star on the quality of workmanship due to the issues noted. The floor truss issue may make the rating go down the longer the issue is unresolved. ... More

Marc my sales rep was fantastic keep me updated throughout the process. Still minor open issues that is why the 4 stars instead of 5, plus your pool vendor Arrogon is terrible. My suggestion is to get a new vendor so it doesn't reflect on Pulte.

The home is gorgeous. My wife and I are proud to call the home built by Pulte as our home. Trusting it was built with care consideration is in question. Material seems to be high quality but the workmanship is below average. We found areas that were not sealed, parts damaged such as shelves that were cleverly hidden, the trees died outside within a week of moving in, windows scratched with a knife (assuming to remove the plastic cover), and the list goes on. It hasn't been even a month yet. The saving grace is the responsiveness of the build manager. Pulte gives a 30 day support after closing to take care of issues we find. The build manager is very positive and willing to help. From the build manager I can tell Pulte hires their direct employees with focus on experience. I'm not sure they do the same for their contractors. Coming from California where a home like the one we purchased would be 4 times the price. We'd recommend Pulte. ... More

Pulte helped us closing our new home on time. Pulte has to keep inspection report before even they schedule meeting with customers. Overall quality is good so far. Customer has to get blue prints of all the Structure, plumbing and electrical plans.if any repair comes it will be very useful to the customer in case of any repair after warranty period is over. for New customers: be prepared before going into design center with options that you want opt for. Pulte mortgage needs to offer competitive quotes to the customer.

While overall I think you get good value for your money, it feels like Pulte cuts corners and wastes a lot of time on rework when things could've been right the first time. We we constantly checking their work and there were many things that we had them fix along the way. Had we not checked for our selves, these defects would still be there. On the other hand, Pulte has been pretty responsive to issues since we've moved in and have been pretty quick in getting things resolved.

I have put in several work order emails. Tino has come out and was helpful but I’m still waiting for several other emails to be answered. For example work order about drywall tape, a hole in my slider where you can see thru the top of the door.

Easy to work with

Mostly a good experience, however no one has contacted me about the issues we did have, which is greatly disappointing.

I love my new house. HOA is a little high. Water is in the streets.

If you can't afford a custom home, then Pulte is not a bad option. The quality of the workmanship and materials is poor but no worse than other builders in the same price range (and superior to older construction). We found everyone we worked with to be generally trustworthy and responsive. Some people that we worked with were very customer-service oriented while others were not. Overall, we are happy with our home. It looks nice and is in a great location.

Overall, it’s been an ok experience. I’ve had to have a few things fixed that I don’t think should have been necessary.

Make sure you double check change orders from sales people, that part of this whole process was the bad part. The build was excellent, though. Love our home.

Pulte staff are very friendly and helpful. Design of the open space home is well thought out, save the Jack and Jill bathroom, which is small. Attention to detail with some of the craftsmanship should be better.

Over all it’s good.

Need to make sure you are looking as the construction gets done. Some major framing issues with our condo.. Things are being corrected but I was a little surprised at how the place was not finished or cleaned properly when we closed.

Overall, we love our new home. We were sold on the floorplan almost as soon as we walked into the home the very first time - we definitely feel like Pulte has listened to people and designed a home that truly works for families. Our Project Manager Ian was fantastic to work with - he kept us updated about the project and how we were progressing. He took care of the concerns we had and did everything in his power to ensure issues were resolved in a timely manner. Unfortunately, the cast of sub-contractors left something to be desired at times. We did not feel like some of the crews respected this space as our new home. There were multiple messes made throughout the project, with trash and food scraps left in the home at the onset of the project all the way through a drywall mess dropped all over our newly installed gas cook top. It was disappointing that the men that call themselves tradesmen and craftsmen were willing to leave their work in such poor conditions. We would have greatly appreciated just a little bit of care and respect from these crews. To be clear, there were some trades that were very respectful of our home and took the proper measures to show their respect. We understand that at times there is little that can be done to correct the actions of these contractors, but their actions do reflect poorly on the overall building experience, in our opinion. At the end of the day, we would recommend Pulte to our friends and family members if they were considering them as a builder. I believe the people that work for Pulte truly cared about us and our experience and did everything they could to help us enjoy this experience. ... More

Landscaping and hydro seeding could be more timely, outstanding issue on Dryer Wall Outlet resulting in potential Dryer Warranty Issue.

We were rushed into a quick closing and we do not presently live nearby. So far, we are simply dissatisfied with the warranty department and their inability to resolve urgent issues quickly. We had a flood of water come through the front door May 6, in a rainstorm. It’s rain season and this isn’t fixed yet. This issue has not been taken seriously as we thought it should have been resolved by the end of that week the latest. We would say that we have some lack of trust with Pulte Homes. As well, it’s difficult to speak to anyone without a message machine. That’s not working too well either. There is no comfort in waiting for a return phone call. ... More

Make sure your electrical outlets are not put in the corners where walls meet in the bathrooms. Get salesmen’s promises in writing. Don’t buy a model without speaking to an owner of one. Be prepared to be at home for “Punch lists” to be addressed.