Pulte Homes Reviews

To many issues for a brand new house

The start was fantastic with Robb. I wish there was a little more time for the overall selection process of the structure of the home as that was very "rushed". wouldnt be so bad if you were allowed to submit a change order. Once the construction started the Project Manager didn't do a dang thing!! Brought up many issues and they were brushed aside. Once Chuck, his boss, got involved things started to actually be corrected. PULTE mortgage is a TRAIN WRECK. If you have any possible other option do that!! Almost every review/complaint/BBB statement about how bad they are stands true. We are almost 2 month in the house and there is still one issue that hasn't been taken care of and there is no date in site. We will see. Overall it is a nice house... ... More

Pulte's finishes are weak at best. Their finishing work is suspect and truly they use low-grade products and market them as high-end finishes. If you love the neighborhood and location, just get a bottom-end house from them and have a contractor come in and do the upgrades. You'll pay less and actually get some qualified contractors to do solid work.

Pulte was a very desirable choice for us because we could customize a lot and the home choices had the space we need for our large family. Our experience started out absolutely wonderful, about 2 months into construction is where we started feeling skeptical about the quality of product we were buying. We went through the house a few times as we were allowed to and saw a million cosmetic issues that we just thought “ oh they will fix that before the walk through”… they never did. We made it to the walk through and ran out of blue tape to mark the issues we found, obvious ones. After that, it took 3 weeks for them to get the certificate of occupancy from the county for reasons they would not disclose. My wife had just had a baby and we were approaching the end of our current lease, if we had not been stuck in that position, we would have pushed much harder for some of the issues to be corrected. They use terrible contractors to do some of their work and the construction managers are spread way too thin to babysit. Our home that we paid almost $700k for is just sub par and that’s really upsetting to us. ... More

We have had a number of issues including water pooling in our side yard and this is still going on after multiple attempts to get it resolved. The landscaping service is not keeping up with mowing grass and removing dead grass except for the model. Look around this neighborhood and you will see.

Financed through Pulte. Lived on property approximately 2 months. Construction still going on in the rest of the development. Dealing with attitude and disrespect from construction workers who seem to forget that I paid A LOT of money to live in the home they built. Home quality- walls are paper thin. You can hear family members in the next room. You know EXACTLY where other members of the household are based on sound traveling through walls and floors. Property grading could have been better in regards to drainage, appearance, and livability. THE BIGGEST ISSUE. Based on home inspectors report and other HVAC professionals - the heat pumps are improperly sized for the square footage. It has come to my attention that the town does not have building codes that pertain to HVAC sizing, which allows this process to continue. Pulte service and warranty just shrugs their shoulders when presented with this issue. ... More

Pulte really didnt care if I bought the house or had concerns I wanted addressed/changed. They threathened to cancel my sales agreements if I didnt like the way things were dictated. There attiutude was take it or leave it and they were not very accomodating and didnt seem willing to negotiate....

The home buying process was smooth with the exception of the "Profiling" we encountered with the Sales representative for the community we live in. While the Manager of the sales team tried to reassure me ...the facts of the situation outweighed her safe responses. Our house was a Inventory house that appeared to have been purchased and then the original owners backed out. They worked so fast to get us approval for occupancy that they really did a less than PULTE job on the house. Our driveway is crooked, Our Keypad does not work on the garage, carpet is coming up (we've only been in the house 5 months) less than responsive times on customer service. They just hired a new manager for the service request. Maybe it will get better. I hope so! ... More

Overall we are not happy with Pulte. They delayed the delivery of the property for 6 months, they changed the delivery date twice. They made us spend a lot of money waiting. We do not receive any incentive for delays and additional expenses. Low quality materials and finishes. I recommend Lennar without a doubt.

There was an issue with our date of closing and it had to be rescheduled because appliances were not installed before receiving a Certificate of Occupancy. Therefore, our hotel stay was extended, and the moving company charged us a storage fee and a re-delivery fee. This cost us an extra couple thousand dollars. We were not happy to say the least.

Craftsmanship could definitely use more pride, there have been multiple issues we have experienced finish wise on our new home that I wish builders would have taken more care and personal pride in. Getting issues resolved includes a lot of emails back and fourth and is time consuming, which is understandable since they have to fix everyone else’s issues. Overall happy with our new home and the space is perfect for us and our growing family.

Please text instead of talking to a person .Make sure you take more time to walk around your house.

Our sales rep was absolutely wonderful so we were very disappointed when there were numerous issues with the home that the warranty team did not address in a prompt matter. We sent multiple emails without any response for several days and it took many more days to get just a few minor things resolved. The other things that need to be corrected still have not been addressed and we will have been in the home for almost 2 months now. We would never choose Pulte again as they seem to stop caring once you close.

The quality of workmanship is low and it takes forever for them to come and fix the issues. The materials are very good but it is the opposite when it comes to workmanship and after sale support.

Pulte’s painter vendor did a horrible job. It’s obvious that the painter vendor only used 1 coat of paint on the walls, doors, and trim. At this price point, Pulte needs to provide more oversight of its painter vendor.

Several items were not completed before moving in. Several delays in finishing house. We spent thousands in rental fees while waiting for Pulte to finish our house. When my wife went to get an entrance key for the gym, the person to give those out to her told her she would need to provide a warranty deed before she would be allowed to use the facility. Why is this? Doesn’t Pulte Homes know of a thing called email. Could Pulte Closing just send an email stating who we are and which house we have bought. I am not impressed by Pulte Homes. One thing that bothered me was the contractor supervisor told me and my wife that he provided money to one of our neighbors for their rental fees while waiting for their house to be finished. We asked for this help for our cost and was turned down. Was this favoritism on Pulte’s part, I don’t know but it seemed that way. ... More

Unfortunately we became disillusioned with Pulte administration. From gaslighting to outright untruths. We felt rushed to pick out materials only to have delays six months later as items had not yet been ordered. We felt that Pulte was doing us a favor by building this house. Also, there was very little flexibility when we wanted to make a change but when Pulte made a change we were just supposed to go along with it.we also had multiple project managers. At times, we had become the problem solvers as the managers didn’t seem to know a next step. When we questioned why something wasn’t completed , we simply got an “I don’t know”. On one occasion we were told a step was delayed because two different tradesmen couldn’t get along on the same site! MANY times we were ghosted with no communication for weeks to emails and/or phone calls. The HOA in place also has demonstrated poor communication by not answering emails/calls for weeks. There’s no annual meeting, nor budget presentations. We tried to meet in person and the issue never answered. At this point, we have one wall without drywall in the basement (we have only been here 7 weeks) because a basement window was not sealed. We had mold on the baseboard and drywall. Obviously at this point we can not recommend Pulte at all as a builder. ... More

Don't use Pulte Mortgage and read the contract before you sign. Once you submit your conditional approval you forfeit your right to get your earnest money back, lets say in the event a big life change occurred, such as losing your job. (didn't happen with me, but just want to make you aware). Separately, Pulte Mortgage will always give you a conditional approval regardless if you qualify or not, just to lock you in the contract, what happens at Final Approval doesn't matter to them since they will tell you last minute you don't qualify and bam you lost your money. Also, their interest rates are 1.5x more compared to direct lenders and their bonuses they proclaim to over you is a wash since their initial fees is exactly the amount higher than your closing bonus would be, bad business practices. I would even consider them Unfair, and Deceptive. On top of this, these Mortgage Specialist are not responsive, take forever to follow up and approve documents, they have even lied to me and told me things that were inaccurate and removed income so it would look like my DTI is to high... really bad. Happy that I went with a direct lender who was trust worthy, easy to work with and handled closing like a champ, not like PULTE MORTGAGE. ... More

After reported the issue as part of new home warranty, it took a long time to schedule the service. Hope Pulte Homes take care of customers even after purchasing a house.

The overall home is very nice. The market is high right now so I believe we paid more than what it is worth, but it is comparable to others in the area. The hardest part we have had with this builder is getting things corrected when they aren't right the first time. Getting the crews to come back after you have closed on the house is horrible. It takes a very long time. I would highly recommend if you can to visit your house often before closing and have everything fixed PRIOR.

Our buying experience was less than ideal. The communication was far less than what we thought it should be and the financing with Pulte Mortgage was very frustrating and complex. We ultimately financed through another lender. The construction manager (Nate) was very helpful in giving updates and helping with our request, so that was much appreciated.

This is potentially a pre-emptive review, but since we were prompted by Pulte Homes to submit a review, here's where we are now: - The home is beautiful and we love our lot and community - We have water intrusion on multiple floors of the home: > The living/gathering room windows (plural) are leaking water into the window sill when it rains. Contractor has been out twice to resolve - issue persists. > The basement foundation has a 1/16" crack (extends ~4'), and this is resulting in water in the basement of our brand new home

I would not like to share at this time

Pulte started out with a bang but began to fizzle out after our commitment to buy was signed. Our sales representative, Hanna, was excellent and had a firm grip on steering us through the buy/build process step by step, with weekly updates & pictures of the how things were progressing, but then was moved to another Pulte location and we were passed off to others within Pulte at our location. Things went downhill rapidly from there. Several weeks at a time would pass without contact from anyone at Pulte, "just the sound of crickets," before we had to reach out to them for any progress updates. We made several trips to the build site from Virginia to see the actual progress and were given excuses, promises and an attitude when there or had questions and concerns. The week before closing, a walkthrough was conducted with many of the discrepancies still untouched a week later at closing. After closing, another walkthrough was conducted with the Pulte Customer Service representative, of which the discrepancy list is still being worked off 60 days later, with some discrepancies being passed off to the HOA. If we had known how Pulte "really" conducts business, they talk the talk, but they do NOT walk the walk, we would have considered looking elsewhere. Maybe my standards are too high, as I would hope yours would be, but I'm sorry to say, if you choose Pulte, be ready to become just another number in Pulte's vast portfolio, so be ready to get frustrated with how they do business. ... More

I wish the quality of homes Pulte built was better. It isn't terrible but it could definitely be better. They have had issues with subcontractors, getting people to do the work in a timely manner, contractors messing up previously completed work that needs to be redone, etc. We experienced many delays and believe much of it could have been mitigated if we had better CMs. They padded the timeframe they told us to complete our home when we signed yet they still weren't able to meet those timeframes. We would have gone 4 mo past the longest timeframe they had given us if we hadn't gotten a new CM and we pushed hard to get our home completed sooner. They also wouldn't let us upgrade to impact windows yet a few months later they are now giving them away for FREE. It's absolutely ridiculous and we should have gotten impact windows. ... More