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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12949 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 3.9 out of 5 stars in All Areas

12949 Reviews in All Areas

Star Rating Breakdown

5 ★ 6174

4 ★ 2605

3 ★ 1920

2 ★ 1147

1 ★ 1103

Ratings by Category

Overall 3.9

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Walk-thru ruined the whole buying experience

  • Wissam M.
  • Verified HomeBuyer
  • July 26, 2023
  • Queen Creek, AZ

I am very upset at what happened at closing. Up to this point had a great experience with everyone that we had encountered. WE did the walkthrough and labeled A LOT of things with blue tape. Supervisor asked us not to take the survey until he had a chance to fix the things that were tagged. Went to sign paperwork and came back to check on the status of the repairs. Nothing had been worked on but all of the tape was off. Called our realtor and she called the supervisor who told her that he was in the house while repairs were made, and it clearly was not. He also told her that the rest ...

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Noy what we expected!

  • Phil M.
  • Verified HomeBuyer
  • July 26, 2023
  • Queen Creek, AZ

The home we bought was to be completed between Jan. and April with Feb as their goal. We closed June 12th. The interior of our brand new home was really dirty. We found shoddy workmanship everywhere we looked. There are holes in cabinets that expose the insulation. A week before our close we were at the property and heard a bulldozer hit our AC Unit. It knocked it off it's foundation and slammed it against the house. It was dented all over. We called and complained and we were told they would take care of everything. All they did was replace the dented exterior. The unit turns on with a ...

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Lack of communication during the building process

  • Katrina K.
  • Verified HomeBuyer
  • July 26, 2023
  • Lake Worth, FL

Everyone promises to follow up during the building and closing process but they won't. I had to call to follow up every step of the way even when they promised to provide updates.

Total Score 3

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Our Pulte home building experience.

  • Chris R.
  • Verified HomeBuyer
  • July 08, 2023
  • Deland, FL

Our experience is this. Structurally, the house is great. However, the quality of the trade's workmanship is poor. For example, painters and crown/floor molding. Pulte took no steps to protect our LVP flooring. Leaving marks on the floors throughout the house. Stains on the carpeting. The painters were notorious for over-spray. Over-spray on floors and porches. Several other items not mentioned here.

Total Score 3

Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Still missing items

  • Anonymous
  • Verified HomeBuyer
  • July 07, 2023
  • Laveen, AZ

After two months since COE, some items are still not addressed or fixed. The appointments have been re-scheduled for 2 or 3 times.

Total Score 3

Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Very disappointed in Pulte’s response to water in my basement

  • Bethany C.
  • Verified HomeBuyer
  • July 06, 2023
  • New Hudson, MI

I have owned my Pulte home less than 45 days and was, overall, quite pleased with it. Then we had a moderate rainfall and my basement was flooded. Mike, our Customer Care representative, came out to bring fans and a dehumidifier, which were greatly appreciated. Mike took the cover off our sump pump, and discovered that the well had several large pieces of rock, brick, and wood, which had apparently blocked the pump and caused it to malfunction. As soon as we discovered the water in the basement, we moved everything over to an area that was dry. However, we had a large area rug in my craft ...

Total Score 3

Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Steve at Pulte 5 Stars

  • Norman Y.
  • Verified HomeBuyer
  • July 06, 2023
  • San Antonio, TX

Let me start by saying Steve was great and he alone would get all 5 stars however,Pulte Homes would not receive 5 stars from us at all. Changing of staff, lack of communication, trustworthiness was questionable.

Total Score 3

Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Poor quality of work .

  • Anonymous
  • Verified HomeBuyer
  • July 06, 2023
  • CUMMING, GA

Do not trust on them and get all issues fixed before closing.

Total Score 3

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Typical builder, you need time, patience, no rush.

  • Anonymous
  • Verified HomeBuyer
  • July 04, 2023
  • San Antonio, TX

Love the design of the home, love most of the materials used, but I would only recommend going with this builder or any other builder if you having nothing but time, patience, and not be in a hurry to complete. That being said… The build took 1 year and 1/2 years to complete. Had I not paid beyond full price for this home considering the current market, I would have been more forgiving and flexible with the quality of the home. I do understand supply constraints and labor shortages, but Pulte really needs to figure out how to hold their contractors accountable for their work. The ...

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Great process along the way, disappointing after move in.

  • Taylor K.
  • Verified HomeBuyer
  • July 01, 2023
  • Magnolia, TX

The buying experience was great. The builder, Ryan, kept us updated along the way and the mortgage team was very helpful. The overall layout and quality of workmanship has been great. However, since we’ve moved in, the warranty team has been very unresponsive for the issues we have had. We have been in the house almost two months and have had constant AC issues. Multiple rooms, upstairs and down, have been 10+ degrees warmer than the thermostat. The AC company was informative but they told us to make the repairs, they had to wait on Pulte. I reached out to the warranty coordinator multiple ...

Total Score 3

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Good and bad

  • Ashok B.
  • Verified HomeBuyer
  • June 30, 2023
  • Victoria, MN

We expected that pulte is more quality and more customer friendly, but ground level is different. Lot of pending issues are still open which were identified at time of closing…

Total Score 3

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Overpriced and not ready at closing

  • Michael M.
  • Verified HomeBuyer
  • June 29, 2023
  • Saint Augustine, FL

The home buying experience was fine but the craftsmanship and quality are not there. This home is cheaply built and was not even fully finished at the tim of closing. It has been almost 2 months since we closed and some issues are still not resolved.

Total Score 3

Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Beautiful home but quality is lacking

  • Patrick R.
  • Verified HomeBuyer
  • June 29, 2023
  • Punta Gorda, FL

We love the design and structure of our house. Unfortunately, the finish quality leaves a lot to be desired. Pulte pushed us to close, but when we moved in the house was not complete, and there were many issues. We initially had a list of 20 items that had to be either completed or fixed. Stupid things that should have been caught, like the hole in the ceiling above the front door where a light should be, another huge opening in the garage ceiling because they did not give us an attic access cover, no power to the dishwasher, no water line to the fridge, a crooked window that won't open ...

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Drywall and trim finishing

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • San Antonio, TX

There are many high spot on wall and the ceilings where drywall was not finished for a high quality home. Trim finishing was poorly completed and caulking was used to hide some of the poor craftsmanship completed. A report was generated on 6/5/23 and I have not spoken to a Customer Care Manager as of 6/29/23. Wall and ceiling imperfection was noted on the walk through prior to closing.

Total Score 3

Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

Expensive and less quality build

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • CUMMING, GA

Issue with landscaping, issue with the paint job, not properly inspected by the property construction manager. not even a month after closing so many issues. not sure how many issues are going to arise in the next year.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Poor quality in the house

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • San Antonio, TX

Poor quality in the house.

Total Score 3

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

L & J

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • Victoria, MN

My husband and I were so excited to move into our new-build Pulte home, but the excitement was stolen from us when the week we closed, as the place was a mess. Scratched floors, splattered paint on the floors and countertops, direr windows, missing pieces to blinds, loose siding on the house, and a few others. Pulte cares about their quality, but the contractors they hire do not. We have lived here for a month now, and they are still fixing a few things, but the home is beautiful, exactly what we envisioned, and we look forward to making this our life-long home.

Total Score 3

Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Mixed Experience: Workmanship Issues and Delayed Response with Pulte Homes"

  • Syed A.
  • Verified HomeBuyer
  • June 12, 2023
  • Saline, MI

"Although my overall sales experience with Pulte Homes was positive, I must admit that I encountered some unexpected workmanship issues after closing on my new house. The quality of the construction did not meet my expectations, and I found it disappointing that the reported issues were not addressed in a timely manner. It would have been more satisfying if Pulte Homes had been more responsive and prompt in resolving these concerns, as it left me feeling frustrated with the state of my new home."

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Poor quality

  • Anonymous
  • Verified HomeBuyer
  • June 12, 2023
  • San Tan Valley, AZ

Sloppy work/ poor craftsmanship. It feels and looks very rushed. There are holes in walls that we are finding in random places that were missed during walk through, globs of paint everywhere on the walls even after pointing out and fixing over 50 during walk through, uneven cabinets etc. They also have an awful warranty. Flooring isn't even covered! We have only been in our home 2 months and the floor is already coming up and they are saying it’s not covered under warranty.

Total Score 3

Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Site Manager is responsive

  • Afzal A.
  • Verified HomeBuyer
  • June 03, 2023
  • Algonquin, IL

closing was done prematurely, drive way and Sod was not ready. Buyer should be advised what to expect after closing. Causing inconvenience. Our closing was on April 5th and as of today JUNE 3rd., we do have Sod on the Ground.

Total Score 3

Quality 3

Trustworthiness 3

Value 1

Responsiveness 3

Rushed finishing work to close on house

  • Anonymous
  • Verified HomeBuyer
  • June 01, 2023
  • Orlando, FL

Rushed to do walk through as the cleaners scurry out of front door. Expected to do a thorough walk through by myself, not advised to bring others to help. Many missed issues and then no further clean up after painters and others had to come in to fix the things seen on first walk through. Very sloppy, many paint spots all over carpet and tile. All tile grout filled with sand and dirt requiring many hours of me cleaning. Fuse for fridge went out within a week of moving in. A Shower drain not draining and they can't come out to fix for 2 weeks then they schedule it wrong and can't come for ...

Total Score 3

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Build quality could have been better

  • Kiran A.
  • Verified HomeBuyer
  • May 31, 2023
  • Lathrop, CA

Build quality could have been lot better compared to neighboring home builders. Abit High price for what I got. Mortgage APR deal details are not properly shared prior to purchase.. mortgage and sales team wasted my closing costs credit .. very very bad issues observed pre-inspection.. ready to move in home is there in market for 3.5 months and lot of thin airline cracks seen inside and outside . Too much delay on fixing minor items which missed fixture during closure.. service and build quality could have been lot better..

Total Score 3

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Most issues unresolved!

  • Anonymous
  • Verified HomeBuyer
  • May 31, 2023
  • Charlotte, NC

Warping door. Chipping paint. Rusting kitchen sink. Dead sod. Squeaky doors. To name a few. Won’t buy from them again.

Total Score 3

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Quality of work was disappointing

  • Tamara K.
  • Verified HomeBuyer
  • May 31, 2023
  • Elgin, IL

Had a good customer experience overall. Very disappointed with the quality of my home. You can tell things were done rushed with no care how it would turn out. Painting throughout the house was horrible. Hard to believe that was done professionally. There were a lot of scratches on everything (appliances, countertops, floors, tubs, walls, baseboards, cabinets).

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

They’re just okay

  • Patrick B.
  • Verified HomeBuyer
  • May 26, 2023
  • Santa Fe, NM

The most important things like roof, structure, foundation appear to be just fine. I just think fit and finish on cosmetic things lack true craftsmanship and attention to detail for what I would consider luxury homes at this price point. Pulte “sells” their internal QC program and it was nonexistent on the interior finishes phase of the house. I purchased a Pulte home in a different state over 10 years ago for a third of the price and I was much more impressed. This go-around was definitely disappointing. Home buying options in Santa Fe are limited and I would not say don’t consider Pulte, ...

Total Score 3

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

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