Pulte Homes Reviews

Since I moved in, the microwave has not turned on. Please ensure that all electrical appliances are inspected and verified to be working before transferring the title of the house.

During the construction and finishing process, several issues were observed that highlight opportunities for improvement in quality control and job‑site oversight. First, the HVAC contractor required multiple visits before sending their Supervisor, who confirmed that the system's factory settings had never been adjusted. While this was ultimately corrected, it reflects a need for stronger verification before work is considered complete. Separately, there are visible finish‑quality concerns throughout the home. The ceiling has areas where paint is peeling. The LVP flooring has begun to buckle in multiple locations, which typically indicates installation issues such as inadequate expansion gaps, uneven subfloor, or moisture exposure. These items point to the need for more consistent standards and final inspections across trades. In addition to the workmanship concerns, there were multiple occasions where trades were observed drinking alcohol while on the job site. This is a serious safety and professionalism issue that should be addressed through clearer policies and active supervision. Overall, these observations are shared to support continuous improvement. Strengthening oversight, enforcing job‑site conduct expectations, and ensuring thorough quality checks would significantly enhance the construction experience and the final product delivered to homeowners. ... More

Our construction manager Stephen was the very best part of this process. We genuinely felt his care and commitment to us and our home.

Smooth process, great customer service and great location. Homes are well built

The whole process was A rated from sales(Renne), Field Manager(Jeff), Warranty (Bobby), PGP Title(Luisa), and closing agent (Lynn).

I have opened ticket in Pulte online portal to help fix loose flapper making noise on windy days as well as fix front door camera/doorbell since two weeks but no one has showed up or contacted me regarding follow up on the issues reported.

Pulte has been poor in getting back to any issues we have. We currently have 4 tickets open and have not heard of anything. Communication needs to be better

From start to finish has been a pain in the a** We do love the location, the neighborhood, and finally settling in. But saying that, the home-buying experience was rough, the mortgage process was also rough, and the service following closing has been rough.

Love the model we chose and the finishes. Buying experience was smooth and enjoyed the ability to customize the home and choose design options. The high quality of materials and quality of engineering was really good. However quality of workmanship could use improvement especially with paint, drywall and trim carpentry (baseboards, door trim etc.) There needs to be more attention to the details of the home. Pulte was receptive to repairing deficiencies however repairs take time and require M-F 8-4 availability which is frustrating. Overall though we are very happy with the home we chose.

many things are wrong with the experience. did not tell the whole truth.

They have been very responsive to issues we have had.

Initially sloppy work at my inspection but fixed promptly. Pulte lender did not communicate with my realtor.

After closing, we submitted service requests for several items identified during and after the final walkthrough, including a master bedroom door adjustment, a damaged dining room floor outlet cover, a missing window lock, a missing towel hanger, and a malfunctioning LED module on the garage door opener. Communication and follow-through from the warranty and Customer Care teams to resolve these issues have been frustratingly slow. Pulte needs to significantly improve its post-closing support and issue resolution timeline.

just too early to tell................................................................................................................................................................

Lots of detail issues and you can tell they are using low-cost materials and building quickly and just hoping to resolve the issues post move-in.

We bought a second home in the Waterways neighborhood. Lovely house which, so far, seems very well built. Everyone we dealt with during the home-buying process was great! Very nicely and thoughtfully designed.

We had a great experience throughout our entire homebuying and construction process, especially thanks to Cody *****, our builder, and Alaysha *****, our sales representative. From the beginning, Alaysha treated our family like family and genuinely cared about making sure we chose the right home for us. As first-time homebuyers going through the process without a realtor, having someone we could trust was extremely important. She was always upfront and honest with us, communicated clearly, and walked us through any issues or questions that came up along the way. Once construction was underway, Cody was extremely responsive, detail-oriented, and knowledgeable whenever I brought an issue or concern to his attention. He took the time to explain things, point me in the right direction, and make sure any construction-related issues were properly addressed. He even gave me practical advice on home maintenance outside the scope of his responsibilities, which I found invaluable as a new homeowner. Between Alaysha’s guidance throughout the buying process and Cody’s professionalism and attention to detail during construction, we always felt comfortable, informed, and taken care of. We truly appreciate how they treated our family and would absolutely recommend working with them. ... More

We didn't quite get what we were expecting from the "financing " perspective. We were told that a 3yrs buy down program would be available for us, instead towards the end of the buying process we were told we don't qualify! Since this is a second home for us. We made it crystal clear from the beginning to the sales rep that this will be our second home and yet the 3years buy down program was still mentioned to us, knowing we do not qualify for it! Quite disappointing!

Nick ***** and Brett ***** were absolute superstars. Very responsive and helpful throughout the whole process. Pulte mortgage was another story, a constant source of stress and unprofessionalism. Without the amazing sales and building team, we wouldn't have proceeded with purchase. Also, the hurricane shutters were not the correct size. They came by after closing to tell us that they had them there just for compliance so the sale could go through but they didn't actually fit and had to be replaced. In doing so the company damaged our window frames and it took weeks to fix.

The initial experience was great with Tiffany and Mylene. Once the process when to construction, it was less than *****. Unrealistic deadlines and promises made. Deceitful actions that really made my wife and I question our decision.

Salesperson was great. Having to visit the site every day to check on progress and make sure things are getting done correctly is a pain, but worth it; otherwise, you will get less than what you paid for. I fear for the people who don't keep the builder honest. Honestly, I know it could've been worse, but when you pay so much money for these houses, you really hope that it would overall be a better product and process, but it is what it is.

There are a handful of items that were not done properly. Pulte's warranty team lack of response is concerning .

I expected more from Pulte than what I got, and I was extremely disappointed. Specifically, my experience with Pulte Home Expressions Studio in Irvine. Be forewarned, do NOT upgrade anything at your Pulte design appointment. It will save so much money, and stress! I paid over $75,000 in upgrades. Because I am older and thought it would be less of a headache going through Pulte. The designer Colleen, made three mistakes. Two based on misinformation on her part. I had to straighten this out myself. The third one was caught by myself, the construction manager and sales department. We were told that this time, her manager Laura ***** would be made aware of it. When we came across what we thought was another upgrade issue, this time in the kitchen-we had lost patience. My daughter in law was helping me and ended up in a back and forth email dispute with Laura. Who in no uncertain terms, backed Colleen. She was rude and condescending, and said if we were unhappy we could go to customer service. I took this to mean Pulte Customer Service does not care. They will though, because my daughter in law was told by a Pulte employee we are not the only homebuyers unhappy with the design studio. So Laura, as you stated for me to do-I’m letting you know what a horrific experience I had. (It was okay for my daughter in law to help me in the design process, until there was a problem. Then, Laura said she would only talk to the homebuyer) Why would I want to talk to her after all the design issues I’ve had? She ended with “sorry we did not meet your expectations” I agree with her! From a Pulte employee’s own words “there could be issues because we don’t have many buyers select these upgrades, everyone usually waits until after they get their home and go through an outside company” Ok? So I should expect mistakes because the staff generally does not have experience with these upgrades?? Do not offer them then! ... More

Not a good builder to buy any future home looking to buy from ***** or ****

There were definitely some good people along the way to include the actual builder, and then the mortgage officer ended up working with. But every other step of the way was littered with problems and stress, and no accountability for when those problems were pointed out what was supposed to be a happy home but. I should be happy with this house but for the time being there's just a lot of resentment.