Pulte Homes Reviews

The moment we walked in Erik was great. Erik treated us like people and not a number. He was not pushy at at all and did not try to sell us anything. Erik merely answered our questions and gave us further information. Erik was there every step up of the despite him. Ring moved to another location. The overall experience was not as great as Erik was. The mortgage process was a nightmare and after the close of the home, Pulte made us feel as though we were in this alone.

We are very happy with our new home!

We wanted to make very minor changes to a processed that was rushed. We were under the impression that we could. Instead, we found out that simple changes in the framing process that would help us on the back end were not an option. Pulte builds a good production home, but do not believe for a second that you can make changes or modifications. Otherwise, a great house and a good experience.

If you are looking for House to live for long term do not buy home. Very starter home quality and never expect any after closing support. Appliances have few issues and warranty is just myth.very unethical sales and support methods. All over not recommended to pursue

Excellent. Satisfactory answers to all question.

Amazing everything went well, from touch up to needing extra help.

Our experience with Pulte was excellent. Their market representative, Maria, was knowledgeable, informative, constantly available, trustworthy, and in constant contact. Pulte's site manager, Harrison provided daily information, and was superb, throughout our build. These key people were the face of Pulte to us. We've built other homes prior to this, so this experience was easy to compare with individual stick builders, not a large corporation. Pulte performed admirably with a very nice design, materials, finishing choices, and most importantly, an open building process. No secrets. I would recommend them heartily, with our deep appreciation for our new home. ... More

Sarah was very helpful through the whole process.

Overall experience with buying a new home at The Heights in San Mateo was good, though there were a few fixes that needed to be made after I moved in. After I moved in, I had to deal with issues that should have been discovered and addressed prior to my move-in, including a heater constantly tripping a breaker, issues with the solar, upside down register, non-working doorbell, etc. These should have been issues caught in their final inspections. Pulte has been responsive about the fixes, but I wish I didn't have to deal with them at all.

Sales rep lied about warranty reporting window. Stated all warranty reporting windows are 1 year. Multiple items are 30 days or less to report. Construction manager stated several identified issues would be fixed before move it was complete. Items are still not complete 80 days after close. Construction manager did complete some items but is now refusing to respond for other major items (showers, scratches on windows, cabinets drawers not operating properly and a pop nail protruding through wood.) Document everything take pictures and report. Don’t trust what you’re being told. Get everything in writing. PGP Title was great. Pulte Mortgage was great. ... More

For a half million dollar house, I am greatly disappointed. I had high hopes that Pulte would build us a quality home and what we have encountered thus far is the opposite of quality. There are sections of our drywall that look like a toddler was set loose with mud and they called it a good day. Paint haphazardly applied (literally, it appears as though somebody spilled a substantial amount of paint on the floor in our downstairs powder room and couldn’t be bothered to clean it all up- I am still scraping paint out from in between my floor boards). Some of the worst finishes especially when it comes to smooth corners in drywall. The plumbers couldn’t be bothered to install the master shower pan correctly, so we had to call them out to repair the horrendous creaking and CRACKING when we tried to shower. The tile in the master shower has so many chips, like a sharp saw blade wasn’t available in our tile install day. And don’t get me started on the masonry outside. The mason on duty that day apparently was absent on the “make sure you mix pallets so that color variations blend” day because we have a 5-foot stripe running right down the middle of our house. I will never purchase another Pulte home again. ... More

The buying process was efficient & pleasant well supported by Pulte sales & finance teams. Thank you for providing an excellent buying experience.

The Las Vegas Pulte team has proven to have much better build and service quality in comparison to our experience with other wholesale builders in Vegas. From Cheuck in sales to Shaun overseeing the construction of our new home, they have provided the best service possible with quick responses and solutions to whatever issues that happened to come up. Before, after and during construction and move in.

The entire Pulte team was exceptional. From start to finish, we felt consistently supported, and we truly appreciated the incentives that made it possible for us to purchase the home we really wanted. Brian, our sales consultant; Brien and Jonathan, our construction managers; and Holly, our closing agent, were all knowledgeable, responsive, and genuinely patient. They took the time to answer every question and ensured we felt confident and satisfied at each step of the process. We absolutely love our farmhouse and are excited to build our future here at Amber Fields and get to know our new neighbors! ... More

new build in a hot neighborhood so excited about the value overall but the build/workmanship was mediocre at best

There are many issues that are not been corrected for a month. Biggest problem is the exhaust pipe for the gas driyer. The driter reports a 95% blockage in it and can not function. You shoud visit the community and see it.

Many people talk about how stressful building a house is. I thought the process was smooth. The construction was excellent. As a structiral engineer, I looked at all the work to make sure it was up to the latest Florida Building Code. They even handle the mortgage and homeonwer's insurance at a good price. I had a couple of issues after closing and I called their warranty department and they had someone out the next day to repair.

We had an excellent experience with Pulte Homes and are genuinely happy with the home we received. From the very start of our search, the sales team was incredibly responsive and accommodating, making us feel welcome and supported at every step. They answered questions promptly, guided us through options without pressure, and helped us feel confident in our decisions. Our construction team gave us regular, transparent updates on progress, and they proactively scheduled walk-throughs so we could see milestones firsthand and address any questions early. They stayed on schedule and enabled us to close on time, which we really appreciated. Since moving in two months ago, we’ve had minimal issues, and anything we did flag was quickly addressed. We’re truly grateful to the Pulte team - especially Bryan, James, and Andrew - for their dedication, responsiveness, and attention to detail throughout the entire process. We would gladly recommend Pulte Homes to anyone looking for a wonderfully built home. ... More

Chaz the lead contractor was excellent and made sure everything was taken care of, and even checked in after closing. Alexis was a wonderful salesperson and had exceptional communication

My experience with Pulte was mixed overall, but the quality of my home and my confidence in it comes down to one person: Troy, my construction manager. Sales Experience The sales experience itself was fine. There was significant pressure to sign a contract quickly, without having full visibility into design costs. I also did not learn that my lot had a 15-foot easement that cannot be built on until after the contract was signed, which was beyond frustrating. That said, Kenny and Stephanie were both kind, professional, and genuinely helpful throughout the process, and I appreciated their support. Design Experience The design process fell short. While Pam was exceptional, the structure of the process made it unnecessarily difficult, especially compared to other Pulte neighborhoods. I had a single three-hour design appointment. This could have worked if I’d been provided current option catalogs and pricing in advance, but instead, sales was only able to provide outdated brochures from 2020, which made preparation nearly impossible. I did make use of design walk-in hours, but they are limited to a few hours on 2 weekdays and the showroom is nearly an hour from this neighborhood. Once there, most materials are stored away, making it difficult to evaluate options. For example, tile samples are stored vertically like books in a library, requiring you to pull each one out individually rather than being able to view them displayed, unlike larger Pulte showrooms. The process felt inefficient and stressful, especially given the magnitude of the decisions being made. Thankfully Pam understood and was flexible and kind through the experience. Construction Experience The reason I am writing this review is to ensure Troy receives the recognition he truly deserves. Before Troy took over my build, I was considering pulling out of my contract. I did not trust my previous construction manager and did not feel confident in the quality of the home being built. He was combative, wasn’t willing to answer some of my questions and contested me bringing in my own 3rd inspector. Troy joined my project around the time the foundation was completed, and from that point on, everything changed. He was extremely responsive, proactive, and transparent. He helped me secure a lighting change in my living room that made a significant difference in the final space. He worked closely and collaboratively with my independent inspector to ensure all concerns were addressed thoroughly. My inspector even noted that the quality of these homes comes down to the construction manager and I had a “top notch manager”. When vendors fell short, Troy stepped in personally, I’ve seen him cleaning homes and even installing landscaping himself. He makes sure the job gets done and is done well. Because of Troy, I have 100% confidence in this home. That confidence exists solely because of his integrity, attention to detail, and commitment to doing things the right way. I am deeply grateful for the time and care he invested into building this home for me, my recently widowed mother, and my son. Troy didn’t just manage a project he took responsibility for the outcome, and it shows in every part of the home. Most of the issues I encountered were process-related; my interactions with Pulte employees were consistently positive. While there were challenges in sales, design, and closing, construction is the most critical component, and thanks to Troy, it was handled extremely well. I’ve since been recommending Pulte to other families considering building in this area. Closing Experience The title company was helpful and informative, but Pulte’s handling of the closing was extremely stressful. The night before closing, Pulte attempted to push my closing to an unknown future date. Had I delayed closing, I would have been charged $620, yet this last-minute change was presented as acceptable on their end. With movers scheduled the next day, there was no realistic way to secure storage or temporary housing for my family and dogs on less than 24 hours’ notice. I had to push back hard to keep the closing on track. The issue stemmed from the lot not being properly recorded with the county, an avoidable problem given the six months available during construction. What should have been an exciting moment turned into a very stressful experience. The records have still not been updated, I have been unable to claim homestead and don't know when this issue will be resolved. I love my house and my lot, but you are dealing with big business so be prepared to push back at every corner and ask for more than you should. They will take advantage if given the chance, so you should do the same. The contract is written to fully protect them and not you so keep that in mind. ... More

Overall, I do like the home itself, but my experience with Pulte was disappointing. The option-selection process lacked transparency, and several important details were either not clearly explained or were outright misrepresented. I was told certain features could not be done, only to later see those same features included in nearby homes. For example, I requested basic wooden steps off the back slider and was told this was not an option, yet a quick-build home next door received them. I was also told a side entry door for the garage was not possible, despite multiple surrounding homes having one. These inconsistencies were frustrating and eroded trust. Additionally, within a week of moving in, a window seal began leaking moisture. When colder weather arrived, the window cracked. Nearly two months later, the issue remains unresolved. While the house itself is nice, the overall experience left me feeling misled. If I had to do this again, I would choose a different builder. ... More

I simply love my home

Great working with Clint Brown.

Sales experience was poor, communication awful from the sales guy. Almost 2 months after closing we still have issues remaining that were present before or at closing. Having to fight to try and get things fixed. Quality of workmanship and materials used is terrible. Customer care not the best. Builders used our electric after we'd moved in, and Pulte are refusing to pay us for that. Would NOT recommend buying from Pulte at all, and certainly not at Hartford Terrace.

Edwin is a difference maker in the process