Pulte Homes Reviews

Overall, the process went relatively smoothly, but the closing did feel somewhat rushed. If given the opportunity, I'd aim to address concerns and identify any issues before the house closing, rather than relying solely on emails and support tickets. While I appreciate the ability to comprehend the issues, it seems that the actual resolution can be a bit challenging. The Pulte team has been quite cooperative in answering various questions, although there have been some difficulties in getting certain things fixed. Having purchased a new home, one should naturally feel happy, yet there's a sense of something missing if I'm not vigilant about a few matters and occasionally forget to follow up. It would be beneficial to see more proactive ownership of the issues I've identified, reducing the need for repeated contacts with the service department. ... More

I wasn’t sure why roof tiles are falling of from top.. I don’t even understand how they constructed it. This is kind of crazy with issues in my home… I didn’t expected that house will be built without proper material and lack of knowledge on how to build.. it’s not issue with model it’s the issue with construction. Why construction guy take survey from customer directly and why they won’t show up when we have issues in home

The buying home experience was good, but right after I moved in, the house’s master vale already was leaking and I submitted a ticket to repair, but no one called or responded. Quality of material was doubtful.

The person who manage the building here was very nice until I signed his review which he begged me to give him all 10. He told me that after the move in if I need help touch up walls etc because furniture hits the walls etc. and I’ve called him four times and still nothing done. He told me im not going anywhere if you need my help well I haven’t seen him since. Im very disappointed in the situation and so are my neighbors. Im also very disappointed with the HOA taking a long time for my fence request while other homes are not even going through them and just putting their fences up. It’s very disappointing im trying to do it the right way. They act like they pay my mortgage. I wish I hadn’t moved here. ... More

Incomplete home after a month of closing, no cabinet no s or handles. Wrong kitchen faucet installed and won’t exchange for the correct one that we paid for

Communication is poor. You need to ask multiple times to get a response.

The builder put the time and money into running Cat 6 cable to every bedroom tv but not to the built in office...only a PC can take advantage of Cat 6 speeds. Also, the backdoor opens into the dining room table so that they can save a few bucks on the door type. The builder ran the AC with a missing filter because he didn't know it needed 2 filters. Another dumb problem is that the house roof drains right down a steep hill causing obvious erosion issues. The other common problem in the neighborhood is that the builder doesn't know to set garage door openers away from sunlight...so openers only work at night if the house happens to face the sun. The AC system in my house also didn't have sufficient refrigerant gas causing high humidity which will lead to mold if unresolved. They also cut corners in not painting the garage. ... More

The overall purchasing experience was good. Modifications are not allowed after the given time, even if it's by a day or two. Fine, it's understandable. The overall quality for the price set is extremely disappointing. Carpet areas were not clean and the carpet placed on top of whatever was on the floor. The appliances had a similar outcome, when removed to clean floors, there was material left over underneath them. The kitchen cabinetry has wasted space in the corner areas. The modules touch one another leaving an empty space in between that could have been used should a corner cabinetry have been used instead. A week after moving in, the patio sliding door stopped working and wouldn't close at all. The emergency after hour customer service was horrible and unhelpful. A month later and the door is still to be fixed. Attempting on a 3rd appointment, all which have been a no show. Anyhow, I could continue, but you get the idea...... It can be better! There is such a rush to just close on the homes to finish the project that the little things get dismissed. ... More

The warranty department is naturally trying to get out of doing work that the trades should have handled. We have AC pipes installed too close to the foundation and it makes incredibly loud noise when the freyon cycles. It was raised during our final walk through but it couldn't be resolved at that time. I was left with the impression it could be resolved via a ticket and i am now fighting the good foght to get it foxed while my daughter is struggling to sleep in her room - shebnow sleeps with noise canceling in her ears. I did speak woth a pulte AC tech and he agreed it was too loud andtl they are actively fixing two other homes with the same issue. To make matter mildy worse we may be liable for a tree that was clearly struggling at the time of move in. I would love to give 4-5 stars across the board and want to recommend some of our friends to move here too, bit can't do so without the AC issue resolved. So, close to a ln incredible build ... More

It is now over two months since the closing and the punch list items still have yet to be addressed. We closed in good faith having been promised that the items would be dealt with quickly. They have not been addressed nor is there a projected time frame when they will be addressed.

During the home buying and building phase of the process, Ana and Trevor were outstanding. They provided timely updates and even answered my questions when they were not working. Unfortunately Pulte post build process and customer service as been sub-par. I’ve been in my home for just over 30 days and there are lots of issues. My water heater circuit breaker constantly trips even after the plumber and electrician have inspected it. On move in day, I couldn’t lock my front door. The floor in the upstairs hallway squeaks already. My AC unit won’t cool upstairs but downstairs it’s freezing. Thermostat read 72 when it set for 76. I have open tickets with the warranty department and still waiting resolutions. I expected higher standards from Pulte and overall I think it’s a good company. ... More

The quality of work is poor. I have been waiting for a month the get cabinets doors replaced that were miss drilled when the handles were installed and they tried to fill the holes with caulk. One pantry door also broke the first day we moved in and we are still waiting on the to be replaced as well. We also had to have our main sewer line replaced due to a brick being dropped into it. The quality of work from the trades is poor at best.

Several outstanding items during closing were not taken care of. Paint splatter everywhere, chunks of caulking on base boards that were painted over. Missed caulking areas. Even the homes to both sides of us still had blue tape on them after closing. Do not buy from here if you are looking for quality.

We've bought his house based on its location and the fact that it is a new construction. Design of house is fine, used every inches of the space to be useful and functional. We have problems with workmanship and quality control of the builder after their contractors finished the work. We've had so many electrical problems and still finding out more each week. Most of all, our house is literally next to the road. The noise we have in bedrooms are terrible. When we've met with project managers, he was showing how the noises are greatly reduced in their homes with special windows in model homes. They failed to mention that our home "didn't qualify" to have those windows until we've moved in and noticed the such. Pulte informs me that those windows were only for the few homes on Brock road. The road next us "doesn't have much traffic or high speed limit". It is so loud and feels like sleeping on the sidewalk at times. You've thought that over .1.3 million dollar home would get you a quiet home. We have a middle and high school children and we are worried that they can't focus or get restful sleep due to the noise from the street. It will definitely affect on their academic and athletic performances. We've spoken to other home owners in the neighborhood and they all have similar issues as well. Also I am still waiting on a simple part for my AC unit to reduce the noise. Pulte home warranty service provides pretty good job with responding to the issues. But why does't Pulte build a better quality homes in the beginning and do the less warranty services? ... More

My wife and I have purchased two homes with Pulte about 4 years apart. The first experience with Pulte was excellent the second experience was not so great. The customer service seems to have dwindled over the years. We have had several issues with the home and trying to resolve them have been a challenge. I am not un reasonable person however I expect major issues to be resolved timely and correctly. I would say I have a very difficult time getting ahold of the right person to discuss issues or have a concern addressed. Pulte's level of response and attention to detail has drastically decreased over the years. ... More

Good quality material but no ownership of project manager or there bosses all they want is close house and show number’s. Hope they fix this soon.

Overall we’re happy with our home. The process ended up taking 4 months longer than they told us it would when we signed the contract but it was during the Covid supply chain period so I’m guessing most of it was out of their control. They were good about providing updates along the way and being responsive. When it came time to close, as with most new builds I think, there were quite a few things that weren’t up to par. We made the mistake of closing anyway instead of forcing them to fix them first and now we’re 6 weeks into being here and most things still haven’t been fixed. Our AC didn’t work for the first week we lived here (and we have an infant and live in Florida). The master shower doors didn’t line up or have a seal at the bottom so water just flowed onto the floor. Some cabinets in our upgraded kitchen still had raw, unfinished edges. One cabinet had a hole in the front where a screw had gone too far. A lot of stuff like that. And then there were 25 other minor things on top of that. Overall we’re happy with the home but not thrilled about the condition it was delivered to us on closing. ... More

The 2 things were touching up the baseboards & leveling the pavers on our patio as promised in our initial walk through. Baseboards are still not done & the supervisor of the pavers looked @ the patio & stated it was so everything had to be re-done. They came out removed all the pavers then replaced them back the exact same way. A J at this time has told the work is acceptable even though it just as bad as it was to start with....not with Pulte Homes

Workmanship is not good and fixing problems after closing is very difficult

Our sales associate was great at communicating. Very responsive. There was some miscommunication at end with the price we thought we had negotiated and what we needed up paying- so that gave us pause

Pulte sales team was great and got us set up fast and efficiently. Our construction manager was attentive during the construction phase but after it was a challenge to keep on them to finish the necessary work after closing. The build quality is passable but often find it wasn't done with any level of craftsmanship. Landscaping left much to be desired. Sod placed in the dead of winter has died and have been trying to wait for a reply. The sod dying and not taking is leading to some soil erosion and grading issues. I hope they respond soon to resolve this issue.

Overall we like our home but numerous problems exist. Most are the result of careless mistakes that now require things to be redone and may be difficult to fix satisfactory.Wish more attention/oversight was given during the building process.

Overall it was good. Teresa was great to work with in sales, Really listened to what you were looking for and what your range was. Also gave great ideas to your future home.

There is way too much to share, but the bottom line is that the sales process went well, but not the finishing the construction's final touches. The last finishing touches, such as fixing things that are not done right or incomplete has been a frustrating slow process. Ranging from bad solutions to no (or slow) response. Even 60 days after closing we are still chasing resolution. This is true for us and other homeowners on our new street. Pulte's operations can't seem to get the 'last mile' of the journey completed. Very disappointing.

Paint, texture, floors. Cabinets, tile. You name it! We are going to have to warranty so many items! Everything has a “short cut”. Flooring. You name it.