Pulte Homes Reviews

Would not recommend. Poor response time to issues. Quality is terrible for the price of homes.

My home was not ready for closing. There were too many items that needed to be repaired redone or fixed. Now it’s a slow and difficult process dealing with the home warranty and vendors entering my home for things that should have been complete before the closing.

Expecting a few things to be fixed when we come closer to 1 year warranty.

Still having issues needing follow up. However, overall experiences where fair. Exp. Rusty on refrigerator door, two different vanity doors, window screen not sized properly, etc.

They don’t care customers after closing. Make sure to get things done before sale.

Everything was great until we filled out our 5 star reviews that they all begged for. After that, everything takes a turn because nobody cares anymore. They got their good review and now it doesn’t matter - maybe a public review will spark some initiative. We moved into our new home 12/08 and discovered a leaking valve on a toilet 12/21. Construction manager wanted to fix it but because of “liability” gets told he isn’t allowed, and we need to contact customer service. We have been contacting customer service off and on with empty promises and zero follow through since then. The plumber called once and rudely says, “I’ll be there in 30 minutes” when neither of us are home and we were not given ANY heads up to expect him. Now they tell me they have no appointments until the 10th. So, they want me to deal with an unusable bathroom for 3 weeks?!!! Beyond that, Morgan at “customer service” is one of the rudest, worst customer experience reps I’ve ever talked to. I would fire my employees if they ever spoke to one of my clients the way she spoke to me. No empathy, no sincerity and just a deal with it attitude. Great neighborhood, beautiful home, HORRIBLE CUSTOMER SUPPORT AFTER. Buyer beware. PART TWO: 1/16/2023 we find water pouring out of our master window, down the wall and onto the baseboard and carpet. We call the emergency number like we were told to if anything like this happens.. Emergency line tells us its MLK day and everyone is off, somewhat understandable. Tells me that they will send the info to the manager and have someone reach out the next morning right away (they said manager was Ariel) By 10am we still hadn't heard from ANYONE so we made another call. We were told that a manager needed to review, and they would pass the info on. We waited 2.5 hours for a call back and received nothing as usual. Called and spoke to Elizabeth at customer service, she is beyond rude and does nothing to even try and help. She told us someone was already working the file and she had to refer us to them and she would have them call us. We asked for their number and she told us, "I don't have it, they work in the field." Then she continued to tell us this person would call us within 24-48 hours to check our leaking roof. 1 to 2 days just to have a customer service "manager" come out to look at our issue? This is an absolute joke. ... More

Homebuying experience is good sales consultant is helpful in showing houses, builders are not able to reapond properly when there are issues in the first 30 days of closing Builder gives so many false hopes for the open issues , but never reapond after closing

Beautiful home and great neighborhood, but overpriced

There are always issues after closing. Most are minor, but there isn’t great customer service or responsiveness after closing by construction manager. We are an afterthought. There should be a person on the construction side to make customers requests feel important post closing for all issues, especially the non warranty issues. Dropping the ball here is what dropped the score.

They rushed to close and we are finding serious wiring issues

When the builder did a walk they with me he gave me his number and told me as I discovered items that need attention to let him know. Well, he doesn’t answer his phone nor does he return messages. The Pulti warranty company doesn’t answer the phone either. I feel like I’m being ignored.

I was disappointed with problems in the kitchen

Unfortunately, I wish I could give 5 star reviews. While the manager was great, all the issues have began after we moved in. The quality of the products isn’t great, some caulk is already falling out, 6 weeks after we moved in and some of the items that were out in the punch list still not finished plus new issues came up. I think the house building process was rushed and the could have been a better quality control.

Make sure everything is done before you close.

Quality of materials bad

Kept me out of the loop majority of the time and periodically checked in to see how things were going, however, never actually followed up on anything. For example, asked him to fix a bedroom door that wouldn't close and he said he would come by that week and he never came. I asked him at move-in to remove some stickers from a window and 2 weeks later I went up to him in person and asked him to come right then to remove the sticker, but he never remembered to come on his own. Still have several things he said he would stop by and fix and never has, my garage door doesn't even lock and he hasn't fixed that yet. ... More

Overall nice constructions although a little shoddy on some things (crown molding, paint, pavers, etc.) also, some of materials used are of the lowest quality (switches, outlet plugs, bath fixtures). Warranty department is also slow to respond and requires multiple phone calls/ emails to get a response (if they respond at all).

Closing date was moved two different occasions. July 21 to August 28 and then to September 28. Issues that were brought to light weeks before closing have still not been addressed or resolved. Customer care only sends emails, no phone correspondence.

This is the second home we built with Pulte. The quality isn't the same and there were minor changes that impacted overall quality and value. Cabinets were made cheaply, front steps are no longer concrete but small TREX steps, porch is barely wide enough to walk, garage is ridiculously small and you need to pay extra to get a larger garage. My third row SUV BARELY fits! Cars are larger nowadays and families have bikes and cars, golf clubs, snow blowers, lawn mowers that need to fit in a typical garage and they don't! This is where the value for what we paid has gone down. Buyers need to be aware that standard options aren't suitable for most families, and you need to upgrade a lot to be comfortable. ... More

So much wrong .. should not be like this for a newly built home.

Great Sales Personal and Mortgage people Construction crew chief was vey good ,, quality workmanship on house----well not so great ..... The personal building appear to less then qualified and in a hurry to get work done alot of simple quality features missed... trying to get things corrected good luck see ya in a the next lifetime.... after you close---your almost on your own

Pulte builds cheap quality homes. After moving in I definitely felt that in terms of value proposition, it is not worth it. The homes are built with cheap quality materials and finishes.

Initial sale about the purchase was easy and comfortable, not pressured. The project manager listened to our problems with the house, relay’s they will be resolved then you fill out a work order and get no where.Finish work is subpar.Sod looks dead in parts of the backyard, window seal broken so I see condensation.Baseboard going into the attic not finished.

Take too much time to respond and too many repairs after closing

Middle-of-the-road builder suddenly finding themselves building $1m+ homes. Nice people, but really out of their league. It's unclear whether the company even really wants to be selling houses this expensive. It's clearly a struggle for them internally.