Pulte Homes Reviews

Sloppy over all. Lot of issues found after moving in. Very slow in responding and sometimes no response at all. The defects are not being fixed.

I do not have a door bell. The placement of the downstairs thermostat is behind where your TV is. The light in the kitchen / dining area is no where near where a table should be. Why is the outside spicket in the garage? Also, unless you drive two compact cars, the garage is not a two-car one. It isn’t a bad floor-plan. The master bedroom is nice a big with a function walk-in closet and large master bathroom. Overall, Pulte builds a substandard product with very little attention to detail.

There are many spots on the first and second floors where the floors make creaky sounds. Walls are not sound proof (not even semi- sound proof). When a bathroom is used the loud water sound can be heard in the bed rooms. Water and sewer pipes throughout the house make very loud sounds. Sound from laundry room is no exception. Regular talk from the first floor gathering room can be heard in the second floor walk-in closet in the opposite corner of the house.

Bad responsiveness by those in construction leadership positions. Apathetic responses to concerns that were raised.

High fire danger problem with the City of Menifee should have been solved prior to giving us a false closing date. We were not allowed to move into our home after it was built due to this problem. We had to stay in a hotel for one month.

Andy and Ryan were phenomenal as Project Manager/Sales Rep. The trades were beyond horrible with craftmanship and response times. Crooked drywall, crooked cabinets, crooked countertops, and crooked door trim and frames awaited me everywhere on the day of my closing. During the build, the trades were scheduled for a certain day and/or time, which was relayed to me by Andy, but when I would check on the house, that particular item was not completed. Sometimes the delay was a week, sometimes the delay was a month. The trades would also have a punch list of five items that I would present to Andy; however, only one item would get completed. If I did not visit the construction site every day, and relay to Andy the issues I found at the time, who knows how bad the framing and some finishing touches would have been. I was told that the closet in a bedroom would be square before HVAC was installed. Unfortunately, the drywall was installed to prep for the furnace and not much could have been done with the wall afterward. I combed through the house searching for any and all crooked walls and was able to point most of them out. Unfortunately, when the drywall was cut, you can see curves and angles that are not square or straight. I will give props to the company that tiled the master shower. Other than that, you need to find tradespeople that give a crap. ... More

We love many things about our new home. We are disappointed with the quality of some of the "finishing work" - sheet rock; painting; trim work; etc. As example, we just had window coverings installed and some windows have the appearance that shades and blinds look not level and unevenly centered when in reality some of the windows are not square. Perfection is not a reasonable criteria but for the price paid for our home we certainly expected superior quality and craftsmanship. The longer we occupy our home the more and more "shortcuts" we become aware of.

Overall the homes and the community are beautiful. The exterior aesthetic is different than most builders currently. I fell in love with the open layout design of the Isleton model, particularly the rear kitchen. However, a lot of the luxury options are not included with Pulte as they are with other builders. This is a huge negative. I also did not have a good experience with Pulte Mortgate. Tiffany was good but I did not have a good experience with my loan counselor Ryan and this led me to switch to a different mortgage lender, Truist, during the housebuying process. I am glad I made that decision. I would not recommend using Vintage, the security company that Pulte is contracted with. You are better off with ADT or a home security system such as Ring. Vintage made a mistake in my selections and did not wire my sound system correctly. As a result, they had to come back out after I closed and break a hole in the wall to rewire. Overall, I really like my home. It is spacious and it is my first home. I do not know if I would use Pulte again in the future. ... More

People very efficient & responsive -especially Sales ( Neal), Construction Manager (josh), warranty ( Trusha) Materials- Not so good, does not correlate to the price. Unhappy with the way the delay from Pulte's side impacted buyer's mortgage rates.

For starters, when doing the 2-hour walk-through, instead of getting some explanations all we got were excuses. And to follow that, I wrote all the issues in a notepad on my phone and went back to the property day after day for 2 weeks to see the progress before closing and would see nothing fixed but all the pointed out issues that were once marked, with the blue tape that we were given during the 2-hour walk, had been tossed out and never fixed/addressed. I complained about the upstairs being hot for almost a month and got excuse after excuse only for the issue to be that I had no insulation in my upstairs attic at all. Once Jodi became a part of the team, she became a life saver and got all my issues dealt with and I greatly appreciate her hustle and tenacity. She helped calm my nerves and got literally all my issues dealt with in a timely fashion. ... More

We started building our house at the peak of housing market. The delivery was as scheduled, and we were lucky to have a good deal on mortgage rates (despite the increase). However, the build quality is poor and we have a long list of items to be fixed. I understand the delays due to supply chain issues, but there's no excuse for the lack of quality. It seems like they rushed things and just wanted to deliver. Just looking at the modal house is deceiving (don't expect the same quality/look). I hope all issues are cosmetic and there's nothing foundational (we'll find out in a few years). We're first time home buyers and it's been a bitter experience (honestly, I don't think I'll ever build a house again). ... More

I had high expectations for this house, but they didn't meet my expectation at all. The construction is subpar at best. The windows make noises when there is even a little bit of wind, there are very loud ticking sounds through the vents and the pipes are freezing when the temperatures are low. This is Chicago, the winters a cold and harsh so a house should be build sturdy not like this. Don't even get me started on the floors, it's all uneven and there are cracks in the celling already. I do appreciate the prompt responsiveness to the issues, however there are too many issues and it's only been 2 months. ... More

Love the home layout and design. Construction took forever while the builder was inconsistent and unresponsive at times. Even after moving in...he was given a list of issues needing resolve and he never followed through. The sales office was excellent. Quality of build and issues seen since moving in have been very disappointing.

The designs are great. But beware contractors are below average and materials are fair.

My sales rep, Jason, was wonderful to work with during the process. During the build though sometimes my house would sit for a couple of months with no work done. Then Andy and Logan took over as field managers and things started to happen quickly finally. All three of these people were great to deal with and on top of things. Once I got into my new house though a few issues came up and it takes weeks for any responses or any one to come out to do repairs. At the moment I have three windows that are leaking causing the paint and drywall to peel, stain and break apart. I reported this issue on 11/27 and after finally getting a response about a week later, I was told the soonest anyone can come is 12/22. It is now 12/26 and no one has called or showed up yet. It's a great location and layout but just a few things is showing that the quality of workmanship is poor. Other neighbors have had the same issues with getting any responses as I have so seems once Pulte gets your money, you get put on the back burner for any issues to be resolved even though there are workers and companies in the neighborhood almost every day, all day long working on building new homes but not existing ones. ... More

The home buying experience with Pulte is well organized for Pulte, but from the buyer's perspective there is plenty of room for improvement. Soon after signing the contract we asked for some information specific to our housing design and Pulte was non-responsive. However, weeks later Pulte needed to alter the contract as they could not deliver the kitchen appliances they agreed to and we refused to sign the addendum until they provided the information we requested. Unfortunately, that theme of trying to apply leverage in exchange for support from Pulte is a lesson we failed to remember. About the appliances, interestingly the sales representative told me they knew in December they couldn't source appliances, yet she must have forgotten they entered into the contract with us in February - feels like entering into a contract in bad faith on Pulte's part. We bought from another state, so routine visits was challenging and we only made a couple trips before closing. At closing it was a scheduled whirlwind and our final walkthrough was only 30 minutes. None of the deficiencies we saw on the final walkthrough were corrected before we closed and so we were trying to get them resolved as the movers were unloading our stuff. The list was simple to resolve and not terribly long, but they failed to complete the full punch list. Unfortunately, we forgot the lesson we learned about leverage and completed our closing survey before the punch list items were resolved. We noted they were not fixed and that seemed to be problematic. The POC for these items refused to answer out calls or texts and when I saw him on one of the sites, I said "good morning" to which he replied with an abrupt "S'up!?" Since then we have completed work orders asking them to finish installing the molding, repair a window that won't completely close (sucks during a cold winter), and a few other open items. We get emails that say they know about the items being open but nothing saying when they will act on resolving them. The good news from our perspective is our problems are minor compared to several of our neighbors. At some point I will finish the molding, I don't have the skill to fix the window and will pay to have it fixed (or pay to heat the outside) and Pulte will walk away from their obligations to this contract. They billed this neighborhood as 'Luxury Estates' and the home designs are nice and the size is big; however, the homes are not ready for turnover when they say they will be, the attention to detail is non-existent, they cannot do all of the things they say they can, and they completely lack responsiveness. If this survey asked us, we would answer that we would not buy form Pulte again. ... More

Selling our loan one month after we closed was not appreciated. There are issues that are being addressed. The HOA documents that were approved are to strict in some areas. I would have given a 5 star rating but it took way to long to build the home and now we're dealing with some issues that shouldn't be.

Ryan our construction manager made such a stink when we asked him to come back and look at the poor craftsmanship. When we moved in there were big items he did not address. We couldn’t move in properly because so many things needed to be fixed or touched up. He shook our hands and promised it would be done before move in day. Nope. And he’s blown us off when meeting the launders at the house- they ripped paint off the side of the walls, used our water to wash out their paint buckets leaving paint all over our lawn. And the one time we schedules Ryan to come back to look at the things we were talking about he rolled his eyes and made such a fuss about it. He’s supposed to be the regional construction manager and he acted like a child. We have zero trust that these items were even logged. ... More

Moved in a month ago and we still have outstanding issues to be fixed. We've been ghosted, no one responding to our requests

The material used to build the house seems of not very high quality. I didn’t like the drywall thickness, power outlets and sturdiness. I can easily hear upstair and vibration from washer and dryer. Room door is cheap quality. I like the carpet used only.

The quality of the home is disappointing. Would have expected a much better final product for the price we paid. Several issues were supposed to be addressed during the building process, but left not taken care of. Items that were marked by the Pulte quality control Team were ignored. Now we are going to have to take up several issues with the warranty department.

We had a rocky path with Pulte. They use good products and build a good home, but we have never seen such poor customer service especially with the amount of money we spent for our home. The cabinets have still not been finished and have many issues that have not been fixed after being in the house for two months. We have asked for a handful of punch list items to be completed and maybe half have been done. Now I can’t even get a hold of our construction manager. He no longer calls me back after multiple attempts to get a hold of him. I escalated it to his manager but that has had no impact as there is still no communication or at least a timeline for when we will see items completed. We kind of feel like our money was stolen since we paid full price for the house but some really big items were not completed. I am hoping Pulte makes it right. ... More

Communication from start until after purchase is very poor. No one in the company returns phone calls, text messages or emails. From the on site sales agent who we first spoke with. pulte finance could not provide a break down of closing costs or current mortgage rates. Pulte could or would not provide advance estimated time line on a closing date in order to lock in a mortgage interest rate. We tried after closing to get ahold the builder to ask a couple questions, no response. the customer care rep standing in our kitchen saying they would not nickel and dime us over getting issues fixed, then proceeded to nickel and dime us over 6 driveway stones out of place and blamed it on us for having a moving truck on them. We were never told to not have a moving truck on the driveway. (Stone companies up and down the street, 15 minute repair. Still an issue). Our Kitchen cabinets and drawers are falling apart, we have been in the house two months with zero follow up on repairs, we had to initiate a follow up call on service and got no answers. If i provided this kind of customer care in my business I would not have a job. ... More

It's been a month now since we moved in. So far, I've raised many issues nothing has been checked and closed. Other than that the overall experience is good.

very bad at doing follow up repairs you have to stay like honey to a bee to get pulte to get things fixed, its very time consuming and frustrating to get them on top of things