Pulte Homes Reviews

Please have somebody in a higher position yo review my problems. Tried for weeks to get someone

They have been extremely poor in responding and repairing things that needed to be corrected. Some of the items should never have passed inspection

my kitchen slab is build incorrectly it seems dont know how to fix that issue

After closing on Jun 14, I’m still waiting for some repairs to be done. Kitchen cabinet missing baseboard, missing crown molding, etc. The pending issues is taking to long to be resolved.

Very disappointed in the overall conclusion and move in experience. Also, there should be two elevators in each building not just the one, with the amount of use they get.. Very unorganized. Once in, did not find the cabinetry nor the shower doors to be of good quality. Also, have reached out to have questions answered and no one at the Management company has returned my phone call. Rather dismayed, as I had heard good things about Pulte.

Many tasks not completed on time. Many things not known when making selections.

Overall ok. But no proper response for any issues.missed few things.

Well it’s overpriced, every windows are not done correctly so you can’t install window shades and garage doesn’t come with basic paint for almost 500k house and this is our 5th brand new house and all the houses we ever purchased came with basic paint so doesn’t look like patches on the wall everywhere We took a walk with construction person and made a checklist and 50% of items were not done and at finally inspection we pointed out and he reacted as it’s normal than finally got it done. Would it recommend pulte to anyone- not really Let’s see what happens at end of year inspection now

This home building experience has been the least enjoyable of the last 3 I have been through. Quality control and workmanship were horrible and 6+ weeks later, I’m still dealing with all of the issues upon move in. I had to have a meeting with the Customer Care Specialist yesterday to go through the laundry list of punch list items yet to be addressed. This takes time out of my busy work schedule. If I had wanted to buy a fixer upper and go through a renovation, I would have done that. The reason to build a new home was to avoid all of these frustrations! Is the home beautiful? Yes. Am I frustrated with the amount of follow up required to get his home completed? Yes. ... More

Our ceiling seams and wall seams were less than professional. Pulte sent APV to address. The APV tech informed the only way to correct the ceiling mismatch was to have the complete ceiling texture reworked. It's been 2 weeks and no followup from a Pulte rep.

It has been a rocky experience this first couple of months in our home. We don't feel like we've been taken care of as new homeowners. We are also questioning the craftsmanship on our new home. We're hoping that working with the warranty team, we will get the results we are looking for.

Pulte was 100% communicative and responsive during the home buying process. AFTER I moved into the home, there were a few issues that needed to be taken care of - one of which that was promised during the final walk thru - that still has yet to be delivered. Constant calls to the community customer representatives for repairs on items is turning out to be a nightmare and quite frankly is a huge disappointment. I've had to request several service request on the SAME issue. The assigned customer service representative does not follow up nor returns calls nor emails. I've made a huge monetary investment in purchasing this home and I'm sad to see such a quality builder be represented by employees that don't abide by the Pulte Guarantee. ... More

We were reminded several times by numerous employees of Pulte that Pulte is not a custom builder.

We have a beautiful home, but feel like the materials used were cheap. Main issues is how cheap the drywall feels. Things seemed to done at a rushed pace. Our deck has a ton of nails already sticking thru wood leaving a danger to our kid is. I feel like we have basement that we can’t use due to how much moisture I am still drawing out on a daily basis. Frustrated with the fight to have Pulte bury the bury they connected to our pump. We do love our home, we are just concerned with longevity of the house.

The overall design and layout were good but the quality of workmanship for the price is frustrating. The home is very loud when people walk and conversations can be heard through walls. The home doesn't feel solid. The layout works for our family but the quality could be better for price.

too many workmanship issues with promises to be repair under the warranty period.

Forth pulte house and the worst when it comes to service

My wooden floor needs repaired. A miniblind needs to be replaced. Two mirrors needs to be repaired. My kitchen vent flapper needs to be repaired/adjusted. My patio light needs to be repaired. A lot of repairs are needed. Again nice home but its a new home that needs repairs.

The builder was fine. The supply issues and finishing work of the contractors were very disappointing. Still trying to get things finished that were identified prior to closing

It is very difficult these days to judge a homebuilder due to material and labor shortages. The build took close to a month longer than anticipated which caused it's own issues. The labor issue and building materials were a bummer though. We hired an inspector to inspect the construction on two occasions and even he said that the materials and the workmanship we less than average. At this point we can only hope that the warranty process goes much better than expected and we can feel a bit more at peace with what we ended up spending a lot of money on.

some good and some bad.

Very difficult to get responses once the sale is closed. They don't call back!

Working with the sales team was excellent, great communication and response time, and hence why I chose to build with Pulte. The build started great and promised excellent communication throughout the build. (Did not appreciate that they assumed/always sent a translator; I was born and raised in the US so unnecessary). I visited nearly every week and was able to have major issues addressed during the build (ie cailing tray not installed or wrong accent tile). However, when it came to the celebration walk through, I was promised all details we agreed upon/labeled to have fixed would be addressed before the actual walkthrough/closing and they were not. I was told at the official walk through to go to closing and that items would be fixed and came back and they were not. I was promised that submitting to warranty I would get a response in 24 hours particularly right after build (obviously would take time the further out from closing) and it has not. The tile cuts are uneven on tiles, scratches and glue left on bathroom and floor tiles, the serial numbers on the bathroom tiles show past the grout, light switch panels left crooked, holes in the stucco and drywall, the HVAC unit was even a basic model when the top of the line unit was agreed on... Having paid quite a generous amount in upgrades, I expected top notch workmanship and attention to details. So very poorly managed and rushed so that we could close and promised the world it would be near perfect at closing but a lot left to be desired. Also, they have you make selections early on and penalize you if you change your mind later so know exactly what you want quickly and early on as per their deadline. Additionally, I was not told until closing that I could only use a hairdryer/flat iron/iron in the main bed/bathroom due to "code" and wattage maximums but I wish I would have been told that earlier since what happens when I have guests over and now have to have them move to the master bed/bathroom instead of their guest room? Very uninviting. My extended family is also building with Pulte since we started off great with Pulte but now they know to not close until all items are addressed as promised. So, overall, I would recommend their build, I would just highly recommend making sure it all looks to your order requests before closing. Obviously small details will remain after closing and warranty will work with you, at their ability, but the amount of gross deficits before closing is something you should look out for since they are difficult to get attention to later on. ... More

Having a tough time getting people to fix urgent issues such as a leaky roof. The service calls keep getting cancelled. Warranty means nothing if you can't service it.

Disappointed with follow up on punch list items not completed six weeks after the closing.