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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16146 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16146 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Lack of attention to detail

  • Lance K.
  • Verified Homebuyer
  • November 30, 2021
  • Saint Augustine, FL

During final walk through there was paint splatter on the floors, paint on window frames, ceiling paint on walls and vice versa. It seemed that things were rushed in the final weeks leading up to closing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Pulte Homes - I want it to be known that my review is being written in a world

  • Edwin C.
  • Verified Homebuyer
  • November 30, 2021
  • Zephyrhills, FL

I want it to be known that my review is being written in a world devastated by the current climate of our nation and world as it relates to COVID related issues that either slowed down and/or played a role in some of the poor craftsmanship of the house and closing process. So with all that being said, our construction manager was extremely responsive and fixed issues rather swiftly. Overall the experience was swift, transparent, as well as very detailed in regards to what we were getting. Delays and cleanliness of house upon closing left a lot to be desired, but again, we understand the ...

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 5

Pulte Homes - Pulse home is good, People is nice,I like

  • Jian Y.
  • Verified Homebuyer
  • November 30, 2021
  • Las Vegas, NV

Pulse home is good, People is nice,I like

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - I was told move-in-date would be either July,August or September.

  • Sandra V.
  • Verified Homebuyer
  • November 30, 2021
  • Canton, MI

I was told move-in-date would be either July,August or September. My closing date wad October 19-disappointing.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Pulte Homes - The overall buying experience is great however, the responsiveness

  • Anonymous
  • Verified Homebuyer
  • November 30, 2021
  • Lathrop, CA

The overall buying experience is great however, the responsiveness post buying has been very slow.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 2

Pulte Homes - The paint its really trash there’s stain and hole everywhere

  • Paolo P.
  • Verified Homebuyer
  • November 30, 2021
  • Brownsburg, IN

The paint its really trash there’s stain and hole everywhere and also the appliance didn’t work either and its really hard to pls them

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte builds beautiful homes. Lots of storage. Thoughtful designs and layouts. Great quality. Beautiful community.

  • Barbara G.
  • Verified Homebuyer
  • November 30, 2021
  • Flemington, NJ

The people we have worked with have been very knowledgeable and helpful. Sales, Field Management, Customer Care… all here to make process smooth & efficient. Very satisfied. We love our home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great experience with Pulte.

  • Anonymous
  • Verified Homebuyer
  • November 30, 2021
  • Garner, NC

Great experience with Pulte. Thanks

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - Happy in my new community.

  • Julie S.
  • Verified Homebuyer
  • November 30, 2021
  • Galena, OH

Happy in my new community.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Great house

  • Eric S.
  • Verified Homebuyer
  • November 30, 2021
  • Houston, TX

Delivered the house as promised on the date as promised. No big problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - I am very disappointed with the warranty department

  • Claudia B.
  • Verified Homebuyer
  • November 30, 2021
  • Wesley Chapel, FL

I am very disappointed with the warranty department

Pulte Homes responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Oak tree

  • Darius S.
  • Verified Homebuyer
  • November 30, 2021
  • Fort Lauderdale, FL

Exceptional Quality and Open layouts. Beautiful Neighborhood!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - I have had great experience purchasing home with Pulte.

  • Jiaqi C.
  • Verified Homebuyer
  • November 30, 2021
  • Auburn, GA

I have had great experience purchasing home with Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Construction process was thorough and detailed, however I wish

  • Anonymous
  • Verified Homebuyer
  • November 30, 2021
  • Anna, TX

Construction process was thorough and detailed, however I wish the follow through after closing would have been better.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Dominic Gilbert was great. Great follow up and attention to details. Kevin the lead Sales Executive was great as well. Everyone else I dealt with was below par especially the team around the loan. If I had to do it again I wouldn't go thru Pulte. .

  • Michael M.
  • Verified Homebuyer
  • November 30, 2021
  • Rochester, MI

Location is great. Ask a lot of questions. No one person at Pulte will have the answers. I got burnt on my new refrig appliance, Samsung, kept blowing the fuse. Someone was to suppose to tell me about this before I moved in that Samsung and Pulte don't go together.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Pulte Homes - There are some major issue where during the construction.

  • Ulugbek Y.
  • Verified Homebuyer
  • November 30, 2021
  • Fuquay Varina, NC

There are some major issue where during the construction. Our Master bathroom shower is not leveled correctly and water does not drain. in a month, issue has not been fixed yet and it seems they will need to rebuild half of the shower in order to fix it ;(

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

CustomerService

  • Mario H.
  • Verified Homebuyer
  • November 30, 2021
  • Whitestown, IN

Specially communication everything was smooth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - We love our house!

  • Anonymous
  • Verified Homebuyer
  • November 30, 2021
  • Lake Elmo, MN

We love our house! The communication was great with the sales person Lamar. Building took 10 months from the time we bought in December to closing end of October. Construction manager was good. I wish we would’ve had more communication that sod was being laid vs not being told at all, although it was great to get it in (they needed someone home to get in garage for irrigation so would’ve been nice to have known). A little sloppy with painting, our floors were covered in splatter. We requested someone come clean it off and they didn’t get it all so I’ll need to request it again. I feel like ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Getting things finished on a timely matter has not been a pleasant experience

  • Keri R.
  • Verified Homebuyer
  • November 30, 2021
  • Summerville, SC

Started great but with Covid we were pushed back seven times. Now we have struggled to get things finished even though we have lived here over a month. Overall the house is amazing but getting things buttoned up has been a slow process for us

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Pulte Homes - Great team to work with, very responsive and staying on track.

  • Karen C.
  • Verified Homebuyer
  • November 30, 2021
  • Wesley Chapel, FL

Great team to work with, very responsive and staying on track.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

they look incredible and are made of paper

  • Mariano P.
  • Verified Homebuyer
  • November 30, 2021
  • Hollywood, FL

The electricity in the garage does not work, the water heater does not work, there are no mosquito nets on the windows. the doors are made of paper, the walls of cardboard. The neighborhood is unsafe, cars are stolen all the time and people enter the neighborhood because there are no bars and they leave the gates open. a disaster everything

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Responsible, Prompt & Trustworthy

  • Anonymous
  • Verified Homebuyer
  • November 30, 2021
  • Mount Juliet, TN

Pulte are really good with their commitment. They take responsibility for the things they deliver. A few things that we don't like about was the charges they do have onto the upgrade options. They do provide the time frame for the closing which is really almost 4 months which really doesn't help if you are renting the apartment in your current situation. And qualities wise they always talk about the Pulte standards if you really find any defect or something that you really don't like with them.

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 5

New home

  • Gary M.
  • Verified Homebuyer
  • November 30, 2021
  • Beaufort, SC

Stay on top of them. Promises at times fall short, then it is dropped into the warranty department to address items that should have been completed the first time. Do a thorough walk through. Take your time. Recommend pushing for an escrow if item are not correct prior to closing.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

Pulte Homes - Trustworthy builder with a great reputation.

  • Anonymous
  • Verified Homebuyer
  • November 30, 2021
  • Charlotte, NC

Trustworthy builder with a great reputation.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - This is a great builder!

  • Omar G.
  • Verified Homebuyer
  • November 30, 2021
  • Charlotte, NC

This is a great builder!! Friendly and always willing to adhere to customers needs.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

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