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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16141 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16141 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Pulte Homes - I am very greatly thankful for all the communication and help

  • Juan B.
  • Verified Homebuyer
  • November 24, 2021
  • Manteca, CA

I am very greatly thankful for all the communication and help they provided. It a great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Salesman Andrew Basco and Pulte mortgage team : Heidi Reinhart

  • Paul P.
  • Verified Homebuyer
  • November 24, 2021
  • Bradenton, FL

Salesman Andrew Basco and Pulte mortgage team : Heidi Reinhart and Chris Arguello are simply the best in the business !!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Entire Home Buying Experience is Exceptional

  • Edward L.
  • Verified Homebuyer
  • November 24, 2021
  • Algonquin, IL

The Pulte team from sales, purchase, design, builders, mortgage, closing and partners is outstanding. My wife and I are extremely happy with the quality of the workmanship and countless options available with all models.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The overall quality of the home seems really good.

  • Michael G.
  • Verified Homebuyer
  • November 24, 2021
  • LITCHFIELD PARK, AZ

The overall quality of the home seems really good. Long wait for home to be built. Finishing touches on home were not good. Home was not clean. Contacted customer service twice and it was a waste of time. Field Supervisor has been very helpful. Moved in to home in October and still have quite a few items that need to be complete, most of which are relatively minor.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

Incomplete House and Lack to no communication

  • Jory W.
  • Verified Homebuyer
  • November 24, 2021
  • Fishers, IN

Second house with Pulte. Totally different experience this time. We knew there would be delays due to worker shortage and supplies. Our house did get delayed and we were ok with with. There is a total lack of communication on everything. We closed with our house not being complete. We have a work order to finish the house. It has been 8 weeks and we have had a couple things done. But now Pulte has stopped with completing our house.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Pulte Homes - The experience was great however, we did feel that the construction

  • Jesus L.
  • Verified Homebuyer
  • November 24, 2021
  • Las Vegas, NV

The experience was great however, we did feel that the construction was rushed and the attention to detail was not there for what we believe it should have been.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great customer service.

  • Joni M.
  • Verified Homebuyer
  • November 24, 2021
  • Saint Paul, MN

Great customer service. Love my new townhome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good attention to detail and straightforward purchase process

  • Daniel M.
  • Verified Homebuyer
  • November 23, 2021
  • San Mateo, CA

We are the lucky buyers of a quick-close home that had already been configured by another buyer. Although we did not go through the full customization process, Pulte treated us well and we are happy with the new home. We did have some difficulty working with their in-house mortgage team and ultimately had to go with an outside lender. Other than these hiccups with Pulte Mortgage, we are very pleased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Quality of workmanship & materials:We are really happy my wife

  • Marco R.
  • Verified Homebuyer
  • November 23, 2021
  • Orlando, FL

Quality of workmanship & materials: We are really happy my wife and me. We are just waiting Adam fix some things in our home like the ventilation panel garage and other few things Adam already know.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Ok ok type, but this builder are on time always.

  • Setul P.
  • Verified Homebuyer
  • November 23, 2021
  • Naperville, IL

Ok ok type, but this builder are on time always.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 3

Pulte Homes - OVER ALL EXPERIENCE WAS GREAT VERY NICE HOME GOOD LOCATION BUT

  • Harpal S.
  • Verified Homebuyer
  • November 23, 2021
  • Las Vegas, NV

OVER ALL EXPERIENCE WAS GREAT VERY NICE HOME GOOD LOCATION BUT CONTRACTOR COMMUNICATION IS VERY BAD NEVER RETURN CALLS OR ANY TEXT MESSAGES

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

The responsiveness of every contact I had with Pulte

  • Nicolas A.
  • Verified Homebuyer
  • November 23, 2021
  • Alameda, CA

I had an overall excellent experience buying my home through Pulte. Initially I prepared myself reading through other online experiences, some good and some bad, but my personal experience was excellent. I attribute this to the abundance of accountability that everyone I worked with at Pulte had. From our Sales Team Contact Dennis to our Field Manager Robert, it felt as though everyone wanted my experience to go as smoothly as possible. I felt as though I had someone with my best interest at heart on every step of the way. I don't think this is our forever home, but I can only hope my next ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - My field manager Dustin was excellent.

  • Tony G.
  • Verified Homebuyer
  • November 23, 2021
  • Saint Augustine, FL

My field manager Dustin was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Stay in touch with your superintendent.

  • Gloria V.
  • Verified Homebuyer
  • November 23, 2021
  • LITCHFIELD PARK, AZ

Stay in touch with your superintendent. I am in my home almost 2 months and I have never met or spoken to mine. Received only one response during the build

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 2

Many broken commitments

  • Anonymous
  • Verified Homebuyer
  • November 23, 2021
  • Summerville, SC

Many items were left incomplete, even though promised, the week of closing and remain that way a month later. We should have held out and made Pulte live up to their end of the contract.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Not as nice of a house that I thought it would be.

  • Glen B.
  • Verified Homebuyer
  • November 23, 2021
  • Rio Rancho, NM

Shoddy workmanship. Tile is not level, molding around all the doors was cut too short and filled in with caulk. Some of the molding around kitchen island is unpainted. Missing grout in grout lines on floor. It looks like nobody cared about their workmanship.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 2

Pulte Homes - I am very please with my new home and the professionalism of

  • Carlos R.
  • Verified Homebuyer
  • November 23, 2021
  • Okatie, SC

I am very please with my new home and the professionalism of everyone involved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

House is beautiful if you don't look too close

  • Anonymous
  • Verified Homebuyer
  • November 23, 2021
  • Lake Elmo, MN

Communication during the building process has been a huge issue. When we pointed out poor workmanship throughout the process, we often got kickback or we felt we were a bother to the building supervisor. Our house is beautiful, but we constantly finding issues with poor workmanship and we get little or no response from building supervisor. After talking to neighbors that claimed to have the same issues we discovered we were often lied to (they fixed things at their house we were told nothing could be done vise versa)

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

Responsive

  • Jaime G.
  • Verified Homebuyer
  • November 23, 2021
  • Forney, TX

The builder was willing to fix every wrong that was pointed out. The builder made sure to update us on the different phases of construction.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

the terrible finishes , the baseboards, Doors, grout work. Every door frame where hit the tile, the house looks like it's 40 years old.

  • Scott G.
  • Verified Homebuyer
  • November 23, 2021
  • Queen Creek, AZ

DO NOT close on house until ALL issues are taken care of, Once you are in, good luck getting anything fixed. The appointments that are made, NO body shows up. I guess we'll see pretty soon how the " Warranty" side picks up after 30 days. Their Web site where you go to put problems wouldn't take our pictures.Buyer beware

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Poor Workmanship & the Cheapest Materials Ever Seen!!!

  • Kerrie A.
  • Verified Homebuyer
  • November 23, 2021
  • Laurel, MD

This has been the worst experience ever & I’m so disappointed in my new home. I went from super excited to experiencing the worst disappointment of my life. The worst decision ever. I wish I went with a different Company!!!!!

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Great neighborhood and location, but builder needs to focus on

  • Anonymous
  • Verified Homebuyer
  • November 23, 2021
  • Peachtree City, GA

Great neighborhood and location, but builder needs to focus on contractors quality of workmanship.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Pulte Homes - Great experience with the entire staff.

  • Debra C.
  • Verified Homebuyer
  • November 23, 2021
  • Lake Villa, IL

Great experience with the entire staff. We love our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Trust is a good word to use for every aspect of building a new

  • Charles S.
  • Verified Homebuyer
  • November 23, 2021
  • ALVA, FL

Trust is a good word to use for every aspect of building a new home. Pulte earned our trust in every aspect of the process. Design, construction, and financing . Looking back to our first visit at the model when we found exactly what we wanted , that is what we have now. Two thumbs up For Pulte

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Very good builder had good experience

  • Bapi G.
  • Verified Homebuyer
  • November 23, 2021
  • Brentwood, CA

Very good builder had good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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