Pulte Homes Reviews

Our only complaint in the process was dealing with Pulte mortgage. Tifani the person who collected all of our financial info seemed to drop the ball often. It was the most stressful experience! The day before our closing she told us we needed a piece of information or we couldn’t close! Her words were “you have a yellow light right now”. In the meantime our realtor checked into it and we were already cleared to close. We felt like we were always scrambling to get one more piece of information!

I have bought 3 homes from different builders and this one has been by far the worst experience regarding finance a nightmare literally, and the closing was even worst both Pulte Mortgage and Pulte title company. They treated me like a 3rd class person even though my Credit is 800+ and my income is well above average and I did 20% downpayment. The closing incentives are a gimmick the say they give you 8k for closing costs but the charge you 10k more on any kind of junk fee. I'm so sorry because no one should deserve to be treated like that.

Bring your own real estate agent. Negotiate for the builder to pay for solar and possibly buy down the interest rate. Many builders around the area are giving solar.

I have mixed feelings about the entire experience buying a Pulte home in Alva Florida. At the very beginning a year from the time we moved in, everything seemed pretty smooth and we selected a lot that would work very well for us. We understood we had to wait a while to actually get our final product. Our foreman was very good about keeping us abreast of the progress as a home was being built. Many photos, etc. That was all fine. When we finally got a phone call telling us that our home was ready to close, we were excited. We flew out to Florida anticipating that we would be in a home that was in perfect condition for move-in on the closing date. We were unhappily presented with a home that had not been put together and ready for move-in. We had no vanity mirror in the master bathroom, The small refrigerator had not been placed in our kitchen for wine. The landscaping wasn’t even done yet to completion. There was no door in the second bathroom shower so that shower could not be used. The floors throughout the house had to be touched up with new grout and sealed because The quality of workmanship was substandard. There were many paint issues throughout the house. Sloppy workmanship. We were overwhelmed with literally hundreds of things that had to be done. It was so bad that we had to extend the closing date by one week. And even after we close, we still did not have a mirror in the master bathroom. We also did not have a thick glass divider between the bathroom and master bathroom shower. Now we understand that there are issues right now getting building materials but we should not have been informed that the home was ready for us to come and live in. Thankfully, pulte did a wonderful job trying to correct all these deficiencies. I really felt, we really felt, that a concerted effort was made to remedy all these problems and satisfy us. Pulte was prompt to take care of caulking issues, sloppy paint, grout problems, broken tiles on the driveway etc. in an expedited manner. The final product, our new home, is beautiful and we are very happy with it. We love it! But we had to push really hard to get it where we want it. This is the second owner of the home speaking now. I felt very disrespected by the Tile crew. I felt that because I was a woman I was not taken seriously with my complaints. I was a dentist for 30 years and I ran my own business and to be treated like this was not acceptable to me. I basically had to walk out of the room because three men verbally ganged up on me telling me that I was wrong about the tile. The deficiency in the grout level in the master bathroom shower and floor still is not right. But I had to leave the room and let my husband handle it because I was not getting any respect. The fact that we could not take a shower in the master bathroom Which resulted in us having to stay in a hotel for an extra week really upset me. I thought for sure Pulte would cover that charge because it was their fault for calling us in a week early from a vacation to come to our new home that was completely not ready. When we brought this up to our construction manager, he said that we could have moved in a week earlier and that Pulte would not cover the charge of our hotel. I guess Pulte expects us to not take a shower? We had to pay for a weeks extra stay in a hotel plus, since we were not able to use our kitchen as promised, we had to eat out every single meal for a week. This was not acceptable to me. But the Pulte people said “ too bad “essentially. also, when we pointed out all of the errors in the painting of our home we were told “what do you expect, it’s a production house“. Considering that Pulte claimed excellence and quality of the highest caliber in its construction, this was a shock. Were we buying some sort of low quality home? What exactly did “production home” mean? It took at least 10 days to get the home up to our standards. There were so many errors in painting and caulking. Many many broken tiles on the front pavers. Even our dishwasher and refrigerator were counted at a strange level. There was metal sticking out of the floor where the sliding doors are that really presented a problem. That could easily had caused damage to a person. The fact that I even had to point this out, was especially surprising. When big things like this are not caught by the construction crews, it makes me insecure as to the rest of the construction. It made us really go through the house with a fine tooth comb. The workers just did not seem like they were skilled enough to be working on a Pulte home. Our entire floor had to be re-grouted because the people who do the sealing on the floor said it was a terrible job. That took another two days to fix. After our diligent inspection and complaining, we finally got the house that we were happy with it. It took a lot of effort however. Louisa was very good at listening to our requests and getting them fixed. She was the only one who really listened to us. ... More

The builder was great on communicating there process

Excellent builders!! If you are going with their own mortgage loan, make sure you have every document available- that was the stressful part, the building process was fast and my home is beautiful!!

Great space but the dynamics and the locations of things placed int he space does not make sense and makes it a bit inconvenient. Build seemed rushed so we found a few inconsistent things like unfinished frames, dried paint in the drains causing water backups, clogged toilets that should not be clogged, and finished decor that clearly makes it different than other units. But it is a new build and home so we are trying to enjoy this experience but wished it wasn't rushed.

Love my home! I do think they should have included shelves (for sure) and seats in the showers. I need to figure out how to put safety handles in the showers. Wish the tile sealing was already done. Other than that everything is marvelous.

Overall, the process was smooth. I found Pulte Mortgage to be difficult to work with. Their inquiries were on the verge of being excessive. I had a big disappointment with my flex room which was supposed to have doors and they weren’t installed. After my complaints I was given the doors and I agreed to pay for the installation which was a mistake on my part. It was their mistake so everything should have been covered; I brought the issue up with the builder but his attitude was that they wouldn’t agree to pay since I had been foolish enough to agree although he didn’t say so. Live and learn. The builder Scott was great; he even moved my air conditioning unit to the other side of the house when I mentioned that I m a light sleeper. Scott gets a 10 but the sales office caused my issue with the doors mentioned above. He helped me by requesting a new tree for my front yard since one had died due to underwatering. ... More

Corporate actually cared about the buyers. DO NOT USE PULTE MORTGAGE. This group is the absolute worst. Build could be much better. Sub contractors are either careless, or are not given proper time to do the job correctly, which goes back to back corporate leadership.

The whole home buying experience was normal(as expected). The sales and construction teams were good, however I had bad experience with the mortgage team.

We recently moved into our newly constructed home and while we’re happy to finally be in the space, our overall experience with the construction process was mixed. While the house itself has good bones and we’re excited to make it our own, several things were left unfinished or missing at the time of closing. It was clear that the team rushed to meet the closing date, which unfortunately came at the expense of quality and completeness. These were details we expected to be handled before we moved in, and having to follow up afterward has been frustrating. One of the biggest issues has been the condition of the driveway, which was delivered in an extremely poor state—cracked, uneven, and clearly not up to standard. We’ve been told this will be addressed by insurance a couple of months after move-in, but in the meantime it’s been an eyesore and a source of stress. Another disappointment was the conduct of the construction manager. Due to some miscommunication between our side and his, instead of working with us to clarify and resolve things, he responded in a way that came off as unprofessional and dismissive. As homeowners investing a great deal into this process, we expected more respectful and transparent communication. To their credit, the team has acknowledged some of the issues and is taking steps to resolve them. We’re hopeful that, once everything is finally completed and corrected, we’ll be able to fully enjoy our new home—but the process to get there has not been as smooth or respectful as it should have been. ... More

Pay attention to quality of interior wall paint as well as wall switch placement. Security keypads may not be in the most logical place.

Pulte was great overall and we love our new home

Overall experience was decent. Some of the procedures needed for the mortgage were cumbersome but that's probably the case everywhere. There were a couple communication breakdowns that had legitimate consequences but they did what they could to make things right.

My sales rep was amazing. There seemed to be a rush in trying to close so they were fixing minor things after closing. When you do a walktheough, you should take notes of those areas because the contractors seemed to miss some things or just remove the tapes without doing it. I gave up after a while of finding issues. However, they are minor issues like paints. The master shower floor had stains that I've been trying to get out even after a month. Make sure you look at it during your walkthrough. This is my 4th home and the experience wasn't great. They have great standards and you really dont need that much options unless you want too. Not sure if it's the materials but you can hear everyone, no matter which room they are in. The sound is terrible. I went through their mortgage because of the perks and it wasn't a positive experience. ... More

Project Manager Shawn was great. Knowledgeable, experienced and highly responsive to our concerns. Pulte Mortgage was the absolute worst experience ever.

The experience was generally good and all our concerns were addressed in a timely manner. There were instances of poor communication as we got into the escrow process between the Title Company and Pulte which made things a bit stressfull. Overall, all parties did their best and we closed on target. Now that we are moved, we noticed some cosmetic and electrical issues. Some issues were easily corrected and others have taken more back-and-forth discussions. Overall, Pulte Customer service has been rectifying the issues as quickly as possible.

We recently purchased a new home from Pulte Homes in Wilmington, NC, and overall, we’re pleased with our experience. Our salesman, Ken, was exceptional from start to finish, offering outstanding support and making the process enjoyable. Additionally, Kelsey played a crucial role in providing peace of mind throughout the loan process. Her assistance was invaluable and greatly appreciated. Thank you, Ken and Kelsey, for making this journey a positive one!

The experience started out poorly when we were forced to accept a design that included windows in master bedroom which was not part of the original design. It seems odd that the city can require windows without owners approval. It changes interior design quite a bit. I thought the trades were very sloppy during construction with little cleanup being done a little concern for the next trades coming in. Our construction manager Dustin was wonderful to work with and had to correct numerous mistakes. In the end we were satisfied with the house but Dustin had to do quite a bit of follow up.

I’m more frustrated with the electrical system/workmanship of my house. I feel like I’m not getting my money worth. I should not be dealing with so much issues with my house. I am having to take too much time off from work to wait for service staff to work on my house repeatedly with failed results. I bought a home with Castlerock home builder in October 2020 and I have not requested anything from their house warranty till today. Something is seriously wrong with Pulte Electrical system service.

This was my first experience with Pulte. The overall build of the house is exceptional.

Sales personnel were great, we worked with Chris an had a good experience overall. The build of the actual house really showcased the lack of tradesman quality, a lot of poor quality materials are being used. Rushing out on these homes is causing a lot of simple things to be missed. Construction manager Matt was very helpful and responsive. Warranty department so far has been great.

I had a few hiccups that prolonged my move but my salesperson, Jennifer and construction manager, Cole were excellent. They were able to answer my multiple questions and address any concerns I had. I love the way they touch bases at every step of the building process from start to finish. Cole even came by the next day after closing and assist with an issue with my dryer. Thank you Jennifer and Cole. I love my new home.

House seemed to be built too fast