Pulte Homes Reviews

They have been so helpful anytime I have a question with any maintenance.

No new construction home is guaranteed “no issues” The Pulte team has been super responsive to any and every inquiry to get to resolution. A great home buying experience

Greg was great. I did get some surprise charges from HOA and Management Company during closing process.

My only complaint is that the model had a cove ceiling and a bay window. Nothing was said that those would be extras if I wanted them. And yes I would but when my home was built no cove ceiling and no bay window only to find out I had to specify that I wanted them. They were never mentioned in the upgrade section. I feel a little put out by that.

B, Laurel and Jon make a wonderful team and made my home buying experience a great one @ Monument! B and Laurel were so welcoming, informative, responsive and fun to work with, answering all my questions. Jon’s attentiveness to the details was fantastic and his follow-up on a small issue after move-in was appreciated.

The loan processors Abiel and Conor were horrible! They never responded to emails nor pick up calls. They made it sound like, we wouldnt be able to get a loan. They only started being nice after l contacted another loan company. This was the most stressful moment of the whole process!

We like Ed's fast response for repairs.

Very nice good!! Very kind!!

Over all it was a good experience.

I had a wonderful Pulte broker helping me. The lender was good and helpful. The aftercare is not so great. It would be wonderful if someone could come in and go over things with me. The hot water isn't working properly, the gas hob is burning so high it burns everything. Some of the manuals were missing for certain items like the hot water tank. Apart from that I love the house.

I have enjoyed working with Ashley, Kyle, & Daryl they are very helpful my thoughts of building a new home isn't carpet, & cabinets that bang the wall , Carpet in the desert just don't work . Other than that its a beautiful home . Yes, I could up grade for a outrageous amount of money. Anyone looking to buy a new home I would recommend Pulte . Great builders , great people to work with. End result beautiful home. Thank-You

Tim worked tirelessly to get our home ready for closing. He sent us notice every step of the way until closing day. He was very responsive to our needs. Thank you Tim for your hard work.

We’ve bought 3 new builds with different big builders and Pulte has been the best experience so far. The home was pretty good, minimal issues on our inspection. Everyone was friendly that I came across and they have tried to make everything right with any issues we have found since before closing so I appreciate that. Overall a good experience!

We purchased a home that was already built. The process with the sales team and the final walk-through were so simple and easy. Thanks for holding our hands and making the process so enjoyable.

Nice floor plan, linen closet is needed in bathrooms.

It was tough to get a final move in close date. We were given 3 different dates that cost us 3K in rentals. Because we rushed the final close date (we found out at 3 PM that were were closing the next day), the house was not cleaned. There was paint on the floor, lots of drywall dings, and other issues we didn't think we'd have with a brand new home. We didn't get any followup until we pressured our main builder contact. Was cleaned up after two months of being in the house. The air in the loft is still not working, we have one drawer and blind that is unusable in the kitchen.

I am very pleased with the final product. However the journey was very unpleasant. My construction manager Dustin was a positive point in the building process. The sales experience was an absolute disappointment. Several bait and switch situations. A verbal agreement/understanding does not benefit you at all. My experience with Pulte definitely has me questioning their integrity...Read and only agree to what is on paper. Even though there are hundreds of papers to sort through, dont docusign the emailed papers until you know exactly what is on the documents. Your prior verbal understanding of an agreement should not deter you from reading/understanding every page....The final product was worth the terrible sales experience. Good luck ... More

We purchased a model home. The selling agent was very friendly at first until problems were discovered. There was cracked tile in the bathroom that was hidden from us by placement of furniture in the bathroom. We were aware of drywall issue in dining room ceiling needing to be repaired. We were not told at that time that it had been caused by a leak in the ceiling. Once we expressed our concern of not being told these issues before we signed, the selling agent became very difficult to work with. The construction supervisor was a complete flake. Getting things fixed and getting proper communication about the process was near impossible without the intervention of our realtor. In the end, after hiring our own inspector and again the intervention of our realtor, most things were made right. The process of buying this home instead of being exciting was very frustrating and stressful. Pulte mortgage and the title office used by Pulte were very helpful and quick response to any questions. Agent at the mortgage and the title company both agreed it sounded like a terrible experience on the end of the selling agent and construction supervisor. The house is wonderful, but I would never recommend someone purchasing with Pulte because of how they treat their buyers. ... More

Very low quality for the amount paid. Would never recommend Pulte to anyone. We love the neighborhood but the product delivered does not match amount charged. Overpriced…. Would you want raw concrete showing in your interior of home—yes or no? Even though it is the HVAC room, it should have LVP or inexpensive tile. The guest bath should have had a transom over the tub shower. Every bathroom Needs a small window for natural light. And no paint in the garage really! We had to have a drywall guy add two more coats of mud and sand then had the garage painted. Driveway was only two inches in places. Concrete not of good quality. Drainage needs attention. Windows were not square—1/4 inches off at top versus the measurement at bottom. Base features should be of higher level quality. ... More

Since moving into our new home there has been issues with fixing the quality of this home such as the woodwork, paint, and the yard. The HOA is non existent and there is trash, dead bushes and trees and old pine straw. The landscaping is NOT what was shown to us that this community would offer nor is the keep up. The amenities don't all work. This place already looks like rental quality. NOT a Pulte community. I have little hope this place will turn around. The only people that were helpful was Scott at the sales center and Darrin who helps with work requests.

Our experience with this builder was deeply disappointing and far from what you’d expect when investing over $1 million in a new home. From construction quality to customer service and even the finance department, the process was riddled with issues and unmet expectations. The quality of workmanship and materials used was well below standard. There were multiple unfinished and sloppy details throughout the home: stair railings weren’t properly sanded or painted, several windows were installed with deep scratches, and the trim and baseboards had poorly done paint jobs—many areas chipped within weeks. These aren’t small details; they speak to a lack of care and quality control. When mistakes happened during construction, the builder routinely chose the cheapest, least effective fix rather than doing things right. For example, a large hole was put in the bottom corner of our bathroom door, and instead of replacing it, they patched it—on a brand new home. At this price point, that’s unacceptable. The lack of trustworthiness among certain trades and the absence of accountability only added to our frustration. To make matters worse, the finance department was completely unorganized. Just one day before our scheduled closing, we were told not to come because they were missing critical documents—something they should have known well in advance. This pushed our closing back over two weeks, forcing us to live out of boxes with two small children and no clear answers. Despite repeated calls and emails for updates, we were met with silence. No communication, no ownership, just stress. All in all, this was not the homebuying experience we expected or deserved. For the price we paid, we anticipated quality materials, professional service, and a builder that stands behind their work. Unfortunately, we received none of those things. ... More

We loved that we were included in all the process of the build. Excellent communication with our builder. Our sales rep was not as helpful but after communicating with management this improved some Make site you know the covenants prior to purchasing a lot and don’t expect any leeway with input in the landscaping despite offering to pay for things yourself.

James my construction manager was very helpful and responsive to my questions or concerns. Elizabeth designer assistant was great. She was very patient and helpful in picking out my choices. Gayle was wonderful to deal with when I first purchased the home.

The mortgage experience was all over the place! Never would I use Pulte lending nor would I recommend them. Buyers beware!

Our Project Manager was very trustworthy, had a good eye for detail, and provided constant communication around the build.