Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16191 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Pulte Homes
has 4 out of 5 stars overall
16191 Reviews
Customer Reviews
New Home
- William J.
- Verified Homebuyer
- March 04, 2026
- Mesquite, NV
I have purchased and bought 4 brand new homes. Pulte's crew showed pride in the project and build. The crew obviously had taken ownership of the final product and they are very thorough in the explanation of the mechanical and electrical systems.
Pulte Homes responded:
Thank you so much for sharing your experience. We’re honored to hear that our crew demonstrated pride, ownership, and thoroughness throughout the process! We truly appreciate you choosing Pulte and hope you enjoy your new home for years to come. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The house was built and delivered per scheduled
- Ling Z.
- Verified Homebuyer
- March 04, 2026
- Raleigh, NC
The house was built and delivered per scheduled
Pulte Homes responded:
Thank you for sharing! We’re glad to hear your home was built and delivered as scheduled! We appreciate you choosing Pulte and hope you’re enjoying your new home. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ok
- Erica H.
- Verified Homebuyer
- March 04, 2026
- Dayton, TX
Experience with Pulte Homes went ok!
Pulte Homes responded:
Thank you for sharing your experience! We’re glad to hear things went well overall and appreciate you choosing Pulte. If there’s anything we could have done to make it even better, we’d always welcome your feedback. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Poor communication
- Zackery C.
- Verified Homebuyer
- March 04, 2026
- Moore, SC
Very poor communication and response from Pulte. Very difficult to contact anyone. Heating issues 3 weeks in a row within 1 month of purchase. Disconnect between HOA management firm and sales team with Pulte. Luckily the closing attorney office is helping with things since communication is poor from Pulte.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry for the lack of communication on our end, and would like to learn more about your experience. We'd greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 1
Responsiveness 1
Great experience !
- Anonymous
- Verified Homebuyer
- March 04, 2026
- Horsham, PA
Great experience with Pulte! Everyone, from the sales, design, construction and post closing teams were extremely responsive and helpful!! Definitely would recommend!
Pulte Homes responded:
Thank you so much for sharing your experience! We’re thrilled to hear every team, from sales to post-closing, was responsive and helpful throughout your journey. Your recommendation truly means a lot to us. We’re so glad you chose Pulte! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Brandon
- Marco d.
- Verified Homebuyer
- March 04, 2026
- Las Vegas, NV
Brandon is being very kind and helpful man. He is always supporting me with my doubts and needs.
Pulte Homes responded:
Thank you for sharing. We’re so glad to hear Brandon has been kind, helpful, and supportive throughout your experience! We truly appreciate you choosing Pulte! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The Worst experience
- Javier C.
- Verified Homebuyer
- March 04, 2026
- Clermont, FL
It has been my worst buying experience ever, facts being hide and not disclosed. Would not recomend Pulte Homes to anyone.
Pulte Homes responded:
Thank you for sharing your feedback. We’re very sorry to hear this has been your worst buying experience and that you feel information was not properly disclosed. That’s not the experience we want for our homeowners. We'd like to look further into your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Sale’s leadership is awful
- George H.
- Verified Homebuyer
- March 04, 2026
- Naperville, IL
It took 10 months to move into the house. They lost our paperwork. You get no response from sales leadership. There’s a lack of communication between leadership and their sales personnel. The general manager of the sales in Polo club could give a —— about the customers after she has the sales. You have to remember when you’re buying a Pulte home you’re not buying a custom home so there are flaws and deficiencies in the build. If it wasn’t for one sales person, Britta, I don’t know if where we be today because there is no support and there’s a lof lack of communication on the top. I’m guessing ...
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very sorry to hear about the delays, communication concerns, and frustrations you’ve described, as this is not the level of service we strive to provide. We do appreciate you recognizing Britta’s efforts and will be sure that feedback is shared. We would like to escalate your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 3
Everybody has been very responsive and professional.
- Al M.
- Verified Homebuyer
- March 04, 2026
- Richmond Hill, GA
I did love that Pulte is a one stop shop for everything. It makes building a new home much easier.
Pulte Homes responded:
Thank you for sharing your experience. We’re so glad to hear the team has been responsive and professional, and that the one-stop-shop approach made the process easier for you! We truly appreciate you choosing Pulte and hope you’re enjoying your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great experience from start to finish
- Raina W.
- Verified Homebuyer
- March 04, 2026
- Las Vegas, NV
I first met with Cheuk in the sales office. He was so helpful and a wealth of knowledge. He kept me updated on the progress of the home. Then on the homesite, Gerry was amazing. He answered all my questions very quickly. I felt very confident that my new home was being well built. Even after I moved in Gerry was very attentive and helpful. My house is beautiful. I am very happy.
Pulte Homes responded:
Thank you so much for sharing your experience! We’re thrilled to hear Cheuk and Gerry provided knowledgeable, attentive support throughout your journey, even after move-in! It’s wonderful to know you felt confident during the build and that you’re so happy with your beautiful new home. We truly appreciate you choosing Pulte! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Rachel was very informative in the whole process. She let the homes sell themselves and was not pushy at all.
- Mark C.
- Verified Homebuyer
- March 04, 2026
- Beaufort, SC
We are new to the area and after spending multiple days looking for an house we found Salem Bay subdivision and it met all of our requirements plus more.
Pulte Homes responded:
Thank you for sharing your experience. We’re so glad Rachel provided informative, no-pressure support while you explored your options. It’s wonderful to hear the community met and exceeded your expectations as you settle into the area. We truly appreciate you choosing Pulte and welcome to your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
It was ok
- Luised P.
- Verified Homebuyer
- March 04, 2026
- Monroe, NC
The loan team was really hard to work with, communication was not good and the platform set for it all was not used as it should, we ended up having to email paperwork twice, three times, four times over and over. The construction coordinator was great is kind and takes his time to explain things, however the finishing of the house had too many details that we taped blue and were not actually always fixed, we still have stuff that weren’t adjusted but he has done great communicating and trying to take care of it.
Pulte Homes responded:
Thank you brining this to our attention. We’re sorry to hear about the communication challenges with the loan process and appreciate you pointing that out, as clarity and consistency are very important. We’re glad your construction coordinator has been communicative and working to address the remaining items, and we’ll share your comments with the appropriate teams to help improve the overall experience. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Not no good Experience at all
- Jannell H.
- Verified Homebuyer
- March 04, 2026
- Charlotte, NC
Its been Difficult for Me from the Beginning to the End and Still having Issues.Ive NEVER DELT WITH SUCH WHAT IS REALLY GOING ON WITH THIS ENTIRE GROUP
Pulte Homes responded:
Thank you for bringing this to our attention. We’re truly sorry to hear that your experience has been difficult and that you’re still dealing with unresolved issues. We would like to help resolve your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Betsy & Jen (Sales), Steve (Construction)and Brian (Customer Care)
- Joseph F.
- Verified Homebuyer
- March 04, 2026
- Richmond Hill, GA
Sales, the Construction process, and Customer Care, (The Team) at Waterways Pulte Sutton, Richmond Hill has been exceptional, and only continues to confirm our decision that we bought into a community that cares. Even after we closed they continue to support us with answering questions and providing service to our new home. Building at Waterways was a great decision for us as we begin the next chapter of our lives.
Pulte Homes responded:
Thank you for sharing your experience. We’re thrilled to hear the team has continued to provide exceptional support, even after closing. It means a lot to know you feel part of a community that truly cares! We’re honored you chose to build with us and wish you all the best as you begin this next chapter in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home cheap sub standard whirlpool appliances detract from the home
- Lawrence C.
- Verified Homebuyer
- March 04, 2026
- Estero, FL
THe home is solid… I do not think the builder should carry the appliances brand of whirlpool. THe appliance are cheap junk and detract from the home. While My home was a spec home already built and furnished with the .appliance It was a negative that almost prevented me from buying thehome
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you feel the home itself is solid, and we appreciate your perspective regarding the appliances. Feedback like this is valuable and will be shared with our team as we evaluate product offerings. Thank you for choosing Pulte and for taking the time to share your experience! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Experience
- Felix V.
- Verified Homebuyer
- March 04, 2026
- Anna, TX
From the initial sales meeting with Elizabet - OUTSTANDING!!! Her sincere desire to make sure we had all we needed to make an informed decision all the way to the close. Very Attentive and approachable. Elizabet truly cares! The walk thru with Lincoln (Project Mgr) = OUTSTANDING!!! Unbelievable attention to detail and Service. WOW! Closing was a breeze!!! They were prepared and on point. ZERO issues. Pulte homes is the Bomb! I will recommend to Pulte to anyone. We are 100% satisfied with the entire experience as well as our new Pulte home.
Pulte Homes responded:
Thank you for the incredible feedback! We’re thrilled to hear Elizabet and Lincoln provided such outstanding service and attention to detail throughout your journey. It’s wonderful to know your closing went smoothly and that you’re 100% satisfied with your new home. We truly appreciate your recommendation and are so glad you chose Pulte! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Scott
- Scott B.
- Verified Homebuyer
- March 04, 2026
- Avon Lake, OH
Enjoying our new home very much
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you are enjoying your new home! We wish you all the best! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wilford Fevrier
- Wilford F.
- Verified Homebuyer
- March 03, 2026
- Orlando, FL
Pulte Home is the best Linder/company ever, it’s take me 5 months to closing my Home, but pulte very patient for the customer.wow wow. Thanks Pilte for your generosity patient
Pulte Homes responded:
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and felt supported throughout the process. We truly appreciate your patience as well and are so glad everything came together for your new home. Thank you for choosing Pulte! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Tarun
- Tarunkumar P.
- Verified Homebuyer
- March 03, 2026
- Apex, NC
Overall average experience from book to move
Pulte Homes responded:
Thank you for sharing your experience with us. We're glad to hear that you had a positive experience with our team! Congratulations on your new home, enjoy! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
New home
- Darrell S.
- Verified Homebuyer
- March 03, 2026
- Montgomery, TX
Absolutely love our first home! Everyone involved has been very helpful and guiding to make sure we have everything we need. Thank you to all for providing outstanding customer service and professionalism
Pulte Homes responded:
Thank you for sharing your experience! We’re thrilled to hear you love your first home and that the team provided helpful guidance and outstanding service throughout the process. Congratulations on your new home, and thank you for choosing Pulte! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience Building Our Home
- Darren B.
- Verified Homebuyer
- March 03, 2026
- Ypsilanti, MI
As real estate agents ourselves, we have seen many homebuilding experiences, so we had a good sense of what to expect going into the process. Overall, our experience was very positive. The team was professional, communicative, and responsive throughout the build. We especially want to recognize Justin Flink, the Construction Manager, who was truly exceptional. Justin was always attentive, transparent, and quick to address any questions or concerns we had. His professionalism, organization, and willingness to help made a big difference during the construction process. From a real estate ...
Pulte Homes responded:
Thank you so much for sharing your thoughtful feedback. We’re thrilled to hear your experience was positive and that the team delivered the level of communication and responsiveness you value! Justin will truly appreciate your recognition of his professionalism and dedication. We’re grateful you chose Pulte and are so glad you’re happy with your new home! ^KH
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Sales
- Ellen G.
- Verified Homebuyer
- March 02, 2026
- North Reading, MA
Mary was very helpful and accommodating when we were decided to buy a condo. She spent a great deal of time w us as we picked out all the materials we wanted.
Pulte Homes responded:
Thank you for sharing your experience. We’re so glad Mary was helpful and accommodating while you selected the materials for your new condo! We truly appreciate you choosing Pulte and hope you love your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Anonymous
- Verified Homebuyer
- February 27, 2026
- Villa Rica, GA
Must be know a lot about the home buying process before signing a contract.
Pulte Homes responded:
Thank you for sharing your feedback. We understand that the homebuying process involves many important details, and we always encourage buyers to ask questions and review everything carefully before signing! Our team is here to provide guidance and support every step of the way, let us know if we can help! ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Rude Awakening
- Mohammad M.
- Verified Homebuyer
- February 25, 2026
- Naperville, IL
We had a rude awakening to discover that there is no heating vent in the washroom; never seen a house that didn't have heating in the washroom. We bought this house after looking at a model. Washroom does not have light fixtures above the sink, no mirrors, not enough lighting in the washroom. Doesn't look like what the model looks like. Baseboard does not have half round, you can see the paint marks. Besides, we were not told that we needed to fund the HOA not disclosed upfront. We were forced to buy Owner's title insurance even though we had no mortgage from Pulte and there was no ...
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about your disappointment regarding features, communication, and closing-related items, as transparency and clear expectations are very important to us. We would like to make our leadership aware of your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 4
Great first time home buyer experience
- Anonymous
- Verified Homebuyer
- February 25, 2026
- Durham, NC
We had a very positive experience with Pulte from start to finish. The team was professional, communicative, and responsive throughout the entire process. They kept us informed and made sure our questions were answered promptly. The quality of the home and attention to detail met our expectations, and overall the process felt organized and well-managed. We’re happy with our experience and would recommend Pulte to others considering building a home.
Pulte Homes responded:
Thank you so much for sharing your experience. We’re thrilled to hear the team was professional, communicative, and responsive throughout your journey! It’s wonderful to know the quality and attention to detail met your expectations. We truly appreciate your recommendation and thank you for choosing Pulte! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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