Pulte Homes Reviews

I trust Davor to do his best and provide a high quality experience, and I have zero complaints about his aspect of the home buying experience. Naseem on the other hand was difficult to interact with, did not follow through, did not provide accurate information and was not appropriately responsive. I am not the only individual in our neighborhood that has this opinion, and I truly think that he needs to be better trained if he is to remain. I do not normally voice complaints, but working with him did not benefit my experience at all.

Leo was great and always responsive

On field manager was always available during construction to answer questions and try to solve issues. Thirty days after closing he is no longer responsible. The next person in line is not as available and issues are unanswered leaving us as new homeowners to solve them

Pulte builds a good quality home. The response from their employees to our overall process was less then we expected. Between delays in the building process to getting answers to our questions was a struggle to say the least.

Craftsmanship was evident throughout the home. The cabinets, countertops, floor etc all have been installed very well.

the closing experience was not so good, from our keys being lost to not have a customer service rep reach out to us at all! Nevertheless the overall home quality was very good, but customer services is definitely an area of opportunity.

I love my home but my experience has not been good with getting answer from the project people on getting answers. I was not left any paint for touch ups and have asked everyone they tell me they will check into it but no response. I moved in on 8/13/2021 it has been 2 month with no answer I have spoken with Javier and Julie and nothing.

We love the model we chose and the location is great. We are still getting settled and have taken on remodeling our basement to complete our home. Only wish garage was a little wider I don’t know not everything is great

There can be more value addition for the money paid for house. Builder should be having more professional staff for interior painting and trim works.

Make sure you double check all your sales options from the very beginning. Mistakes can be made and you have to live with them. Our construction manager was awesome and easy to work with. We had a contractor come into the house shortly after it was built to do some work for us and he commented on numerous things that were done very well in the house, which made us feel really good about the purchase as he didn’t have to say that. When you go to Pick your colors and materials for the house it is a three hour session, get as much information upfront as possible from the sales people so you know what you’re looking at before you get there. You’ll spend too much time searching through things you could’ve looked at prior to getting there. Pulte could have a better set up if they put things on their website and allowed you to click through them. All in all we feel the house is an excellent home and our experience was a decent one. There were bumps and sales people could have been better, but our Construction manager was awesome and we love the house. In the end, I think that is all that matters. ... More

Great customer service but very bad mortgage experience. Stay away from Pulte Mortgage.

The sales consultant, Lisa, and construction manager, Charles, are awesome and worked hard to ensure my process was smoith. I had a horrible experience with Pulte Mortgage and wouldn't recommend using them (although the incentive makes that difficult). The mortgage process is why I didn't give 5 stars. Lisa, Charles and the rest of the team deliver consistent 5 star customer service.

It took a while to get started but once we did the purchase part was fairly simple. We did have major concerns regarding our lot and the final look of it. Transparency was a huge issue. We were offended by someone from Pulte while trying to resolve the issue and ended up going to the city for help. Our sales contact was relocated after we bought and introduced us to her replacement. However, we had a single email from him and when we asked to meet he couldn't arrange a meeting as he too was moved! Our FM, Chris, was very easy to work with and cooperative. He helped us in every way he could throughout the build. He delivered a complete product as we expected at closing. We would certainly recommend him. AFTER closing we found a couple of things that were not right and not attributabke to our FM but rather to "PULTE design requirements". Our cafe light was not centered and we had to seal our own grout! We are senior citizens and did not expect to have to do this! We are very disappointed with the layout of the kitchen. It is a poor design and not what we expected or were shown by the design center. Because we have a corner lot, and paid an additional fee for it, we were told we would have some extra landscaping there but there is none. We don't really care about not having it but why were we told we would have it? Our mortgage contacts were excellent, helpful, always responsive and a pleasure to work with. We believe a buyer should walk the lot as it will be and it should not change without the buyer being made aware of it. Buyers should not be given a diagram of what their kitchen will look like and then, when it goes in, be told that the diagram really wasn't how it would look. As beautiful as our home is, (thanks to our FM) and given that we do have wonderful neighbors, it was a painful process to get through and we are not certain we would choose to buy again. We know things were held up due to pandemic and certainly understood that, but definitely feel these other concerns could have been avoided. ... More

Had to lock at a higher interest rate & was charged origination fees. Had a salesperson who took pics of progress since we were out of state. Helpful. Also called us bi-monthly to give us updates. Had a two month delay to close due to lack of builder supplies & appliances. Took 7 mos for a tiny home. A lousy lot...

We had major delays and the communication related to the delays and schedule were always a issue.

Home is Beautiful, Builder very attentive, Financing in Dallas Office wonderful helpful and attentive BUT, home financing office in Colorado never picked up their phones, took an act of Congress to get a response via email or phone! We started our Journey in July 2020 and didn’t close till March 2021! Our credit scores were 600’s-700’s, so experience may be different if you have 700 & Above.

Great quality homes but communication was few and far between. There were delays due to Covid which is understandable and out of anyone's hands. However, the communication around updates and delays was difficult and unclear which made the process frustrating

Made things right, stuck by promises

My experience was wonderful, thanks

The builder was ok it’s the closing that was the problem. The underwriters for Pulte needs some fixing I thought we was trying to buy a home if I did know any better I thought the underwriting department was not trying to sell this home.

If we had to use Dayna, sales, again for anything we would not buy, build or even think of owning a home. Working with her was the worst experience for us. She continued to call my fiancé by my last name and Jose when that isn’t even his first name either. Matt, our builder, we would work with him on any home at any time. He was amazing and followed through every time and timely.

Working with Robb was great and he was very helpful throughout the whole building process. He took his time to explain everything to us along the way and was very responsive to questions and concerns. We love our new home. Our experience during the sales process was not good. Jessica was great and so was the salesperson we talked to from the Avon Lake community, but Tom was incredibly rude to us. We almost did not buy a Pulte home because of Tom, but decided to look past his horrible attitude because we wanted the quality of a Pulte home in Avon. While we were deciding if we wanted to buy we had a lot of questions as this was a huge financial decision for us, and he told us we were irritating him. He was sarcastic and short with us regularly and was not pleasant to work with. My guess is he didn’t think we were serious potential buyers, but regardless he was very rude. ... More

I think you have to monitor carefully along with field supervisor the quality of workmanship.

Visit the home as much as possible and stay on top of the Forman on how thing are going

The experience was ok overall, but the main detractor was the horrible mortgage process. Poor communication and a flood of last minute document request was extremely frustrating and made me want to abandon the sale altogether. I’ve since purchased another home two doors down and I am SERIOUSLY CONSIDERING WALKING AWAY FROM THE BUILD AND LOSING MY MONEY. The quality of materials is horrible. The pace of construction is slow. The craftsmanship is awful...and I MEAN AWFUL! It’s a home for my mother, and I wouldn’t live in it. They changed framers and it shows. The two story house going up next door has better materials and is being constructed quicker, cleaner, and with far better craftsmanship. I want someone from Pulte to call me and schedule a visit, because I am exploring ways to walk away from this project, at a substantial loss. I am beyond furious when I as a consumer have to walk into a house that’s being framed and tell a framer they put a wall where a door was supposed to be. Additionally, tell them the back patio door was installed in the garage. Headers missing, shoddy workmanship, inconsistent installation of moisture barrier, ceiling joists not installed, trash lumber inside the structure, supports still up because the framing has been halted or done half assed, mud and dirt all over the structure...and the list goes on. ... More