Pulte Homes Reviews

It feels like the house was rushed to be built and the quality of the work is not on par with the price paid for the house

your finance company is worthless

The closing process was a disaster closing was delayed 5 times and I understand things happen and get delayed but my big issue was no one kept updated I would be notified the day before my closing was delayed. The communication was terrible. I was also promised 2 years of no hoa which they couldn’t honor and that was a mess on the day of closing no one knew anything. I was compensated for the one year they couldn’t honor which was nice but that also took a month for them to figure out. The day of closing they scheduled a time then told me I had to come back 2 hours later bc none of the paper work was done. When I closed the proper paper work was not given to me to take home I was not given the gate remotes or the pool key. Things in the home I asked to have fixed were not fixed. Also my garage door opener unit on the was stopped working after 3 weeks of living there. Marilyn, Travis, and Dylan were very helpful trying to figure things out everyone did their best. ... More

My experience wasn’t horrible but it wasn’t great either for the amount of money spent on the home. I think the construction manager was spread too thin, did not have reliable contractors, seemed to jump from one project to another. Closing dates kept being pushed out and still had some issues that need to be resolved. In all fairness, I did have an in person visit from the Customer Care Manager who submitted a work order for the outstanding items. In conclusion, I believe Pulte can make for a great experience if they could recruit and retain enough top talent.

Overall experience was not great.

Half of my backyard has made preservation, as it backs up to wetland. Thus means I cannot do anything to it, not even weed it. I wasn’t told this when I choose the lot, otherwise I probably would not have chose the lot. Feel like it has devalued the property. Just over a month after move in, quality and workmanship on the home is average, but no major faults found. Bought connected home pkg, which still isn’t completely connected. New community so still alot of construction and growing pains with noise and dirt.

Stay on top of your team and expect things to be subpar. If it weren't for the construction foreman, community sales manager, and warranty rep, this would've be a 1-2 star review.

The process of purchasing a Pulte home was fairly easy. The process outlined in the Pulte videos was not followed at all. The walk final through went great, but the amount of re-work required is unacceptable. Pulte needs to do it right the first time.

Mike had a concrete sealer applied to my garage floor the beginning of March without notifying me first. During my 3/10 blue tape walk through, the smile was very strong to the point I couldn't be in the garage. The celebration was on 3/23 that I didn't attend but my cousin that was there said it still smelled really strong. I moved in on 4/15. The smell was still very strong to the point that it was in the house and triggering my asthma. I opened a ticket with warranty to have it address. When I asked Mike to stop by, he said he was busy with walks so he couldn't. He never did reach out again. The smell should have been addressed before the celebration because at that point there shouldn't have been a smell. Very disappointing. ... More

When I moved in, I found many places were incomplete, some were damaged, and some places had not even been painted. All window curtains were not installed. The bathroom glass door can not be closed very well, and there is a massive space for water leaking; every wardrobe door was incomplete(Not securing every closet door)

Probably the worst sales associates I’ve ever dealt with. They are horrible at responding after a contract is signed, did not assist with the closing process in the least, and just not good to work with. Even when referring other buyers to the community, same song and dance, both Sabrina and Gisabel drop the ball.

Edward has been absolutely outstanding. That guy really cares and it shows. Hope he is promoted. Grading on the house was done incorrectly and I am working with warranty department To correct. Water drains toward house in numerous spots. Garage doors need to be replaced with wood doors like all the others in neighborhood. Membership to club was honored. Thank you.

Some amazing people working for Pulte, including our construction manager Dimitri and Zorinel our sales consultant. Both were and continue to be responsive and made the experience straight forward. Some aspects out of their control but they genuinely are great to work with. Original estimate for move in was Oct-Dec, moved in officially in April. Which is going to end up costing an unbearable amount of money with the interest rates increase, no one’s fault who we worked with directly but no way can we give 5 stars all around knowing it’ll hurt us in the long run in probably high 5 or 6 figures worth of interest. Some minor issues after move in with warranty on certain appliances, sanitation not being picked up correctly, USPS not being able to set up our address for first 9 weeks. And although everyone wants to assist, two of these issues are still ongoing. I’d chalk this up to a major concern so far we have on the after sales process of a new home with Pulte. A few small craftsmanships issues as well, one of the numbers of our address posted on our house fell off the other day, it was glued on although there are clearly holes made for drilling. ... More

When a homeowner pays in excess of 700-800 thousand dollars for their home, he/she should expect a home that is pretty much completed to standards. Rushing to finish homes when homeowners are waiting an average of 14-16 months and then expecting them to close when homes are not even properly cleaned after all the painting and construction, and issues are found everywhere is not something Pulte should be proud of.

I rate my new home buying and built experience with pulte as 3.2/5.0

Amazing experience with everyone I interacted with, from the front office to project managers, loan officers, etc. However, at this price point, (over 600k), I had certain expectations for a home. Some of the standard/builder grade options were the same/less than my first new build (approximately 20 years ago). For example, I had a better shower/tub in my apartment than the stand tub/shower combo in my over half a million dollar home. In addition, some things just felt rushed. For example, there were a number of areas where paint hadn't been removed from the hard wood, paint dried but looked as though it was still dripping because of the way it dried...just small cosmetic things I didn't notice until after I moved in. ... More

The buying process was smooth with no issues. Construction management was awful when it came to the framing of the home; forcing a change in construction site management. However, once the those problems were corrected the final product is beautiful.

First let me say that the home is beautiful, and I believe it is definitely worth the price we paid for it. For the most part everyone we have worked with has been very nice and knowledgeable. Unfortunately, the whole experience has been marred by post move-in issues with the house and poor responsiveness by our builder to address these issues like they claimed they would. It's nothing major. It's a bunch of small issues that have added up to be a huge headache. Drips of paint on the carpet, overspray on the banisters, holes next to a can light, crooked light switches, unpainted surfaces, nails from the tack strips coming through the carpet in places, etc. Most of these issues are so small that we didn't notice them till after we moved in. To be honest, none of it would bother me if we didn't have to ask the builder repeatedly to come take care of the issues the way they said they would. Ultimately, we requested to be contacted by our construction manager's supervisor and were told he would be in touch. He did not contact us. We finally resorted to creating a spreadsheet to track issues and shared it with our construction manager since it did not seem anyone from Pulte was keeping track of these issues and seeing them through to completion. We moved in five weeks ago and we are still dealing with all these little things. It has made what should have been a happy experience something we would rather just forget. ... More

My home took 13 months to complete and it wasn’t even complete! Pulte fired my project manager and gave me a new one 2 weeks before closing. The quality of work and attention to detail was horrible and the new project manager has done a wonderful job of making things right but the home took entirely too long to be built for there to be so many issues with the home.

We had a very good construction manager that finished the job. However, we went through 2 not so good managers that very not good communicators. Pulte builds a beautiful home, offers lots of upgrade options. Very disappointed with the number of cosmetic issues that we have to deal with after closing for the price point of the home that could have been taken care of prior. Now we have to deal with it over an extended period of time. We love the home, but the building process unless you are involved in a close relationship with the construction manager, can be disappointing. However, we would recommend Pulte to our friends. ... More

My experience with the title company was difficult and did not meet my needs. From not returning my phone calls to being oblivious to my situation with my Cape Coral home being destroyed and no internet access for their forms. Nor were they flexible with my closing date even though Pulte was not able to assure me the HVAC unit would be in place and operational before it. When several issues were noticed on my walk through I was told they would be handled and to just go ahead and close in less than 24 hrs. Needless to say my issues are not yet fixed and now it is up to me to set dates for workers to reenter my home. ... More

Average workmanship,,still waiting for issues to be resolved,, almost 2 months

Will need to be very critical of build quality issues

My biggest problem was the metal cover over the sewer drain in front bedroom

I was surprised at the amount of obvious flaws and poor craftsmanship that we had to continuously point out for repair prior to closing. Bring a level and magnifying glass when doing routine walks or you’ll be stuck with shorty work.