Pulte Homes Reviews

My purchase experience with Pulte Homes was great, friendly staff especially the sales manager Jill, the quality of the new house is excellent and everything was on time from signing the contract to receiving the keys, Thank you Pulte Homes :)

they are ok if you don't know much about building homes

I am extremely impressed with their response time, support and professionalism All my concerns or issues with my beautiful Pulte home have been addressed immediately. Everyone on the team has made my transition from NJ to Texas easier and stress free. I feel like they take a personal interest in satisfying all their customers. Coming from NJ it takes a lot to impress me and this team has succeeded.

Interior design, location, insulation quality are good.

The people are very friendly and helpful

The staff works hard to meet your needs. Overall I am pleased with my experience with Pulte. There are a few areas I think could use improvement but at the local level, the staff worked hard to create the house I wanted. Wish surveys for the project managers were not sent right when I moved in. Too much going on to write an accurate review for the team. I felt the mortgage side of Pulte was pushed a little too much. For a person who never had a house built, there were some communication issues.

Overall great experience. Post closing issue resolution has been very slow and not customer focused as they lack the sense of urgency of the issue.

I would never buy a Pulte home again.

Overall a pleasurable experience.

Entire experience from booking till closing was perfect, on time and enjoyable. Very happy

Great hhhhh hhhhh hhhhh hhh hhhh

It is important to look very carefully at EVERYTHING and possibly have a third party inspection before taking possession of the house. In the current climate of workers, it is difficult to get people to come back for repairs in a timely manner.

Smooth professional organized closing.

Great and easy way to get an mortgage!!

The builder's sales agent was very humble, respectful and helpful. She worked with us throughout the building process. The Constructors were also on point. They addressed all our issues in time and listened to our opinions. Overall great building experience. Pulte rocks.

They rush through the construction, which leads to a lot of waiting for them to fix mistakes or damages. Project managers pressure you to complete your first survey. They want you to say all is well, even though it isn’t, promising all will be fixed in a timely manner. Pulte charges full HOA dues even though all amenities are not yet available. Two months after closing they’re still fixing things because they didn’t do it right the first time.

The day of our celebration walk we noticed there were holes and bad paint job all over the house. Shoe moldings had dirt and damages.....our quartz kitchen counter too was damaged during construction so was our fidge. It had scratch marks all over. There were damages to some planks on our LVP flooring during construction. Kitchen cabinets had scratch marks, our front yard's grass is missing....steps on stairs are loose and hazardous! The garage door looked second hand with damages all over and the front entrance needed to be painted it had dirt and holes oll over. The loft door is missing screen doors. When we raised these issues with the onsite project manager, we were told this is not a custom built home. It was shocking to us. Even if it's not a custom built home we paid for a newly constructed home with new appliances NOT damaged home and damaged appliances. At least fix these issues or return some money to us so we can get these things fixed ourselves. Before closing the house we were told some of these things would get fixed, especially the floor and the missing screens for our loft doors, it's been almost 2 months since we moved into our new home and none of these things got fixed. I will never buy a home again from Pulte. I don't recommend Pulte homes. ... More

Do their homework care about the buyer I closed on a home that was 3/4 finished with promises that it would be taken care of and til today 6 weeks after closing they still are not completed they never return calls and they have poor service I wish I could sell back tomorrow

Home owners have construction manager to care about their needs.

This is our third new build experience and by far the worst. From the very beginning sales experience all the way through to our closing and now into our one year warranty experience. It started with the sales agent making promises, in writing, that she couldn’t actually fulfill. After escalating the issue internally I was told by the sales agent’s manager, and I quote, “if I wasn’t happy, why did I choose Pulte”? After the build started I personally found many quality issues that were overlooked by the PM. This was most likely due to Pulte choosing the cheapest sub contractors. Additionally, our closing date was pushed three times and I even had to call the city myself to get updates as to why we were failing inspections. After closing we still had many issues. We even had painters in the house the day after closing still working. We knew going into closing that we had several windows cracked and they would be replaced when they arrived. I would assume we would be prioritized over the houses still in construction, that was a bad assumption… Finally, after being in the house for a few months we noticed the lighting doesn’t even match the plans. ... More

The end to end experience from Pulte agent to project manager was fantastic.

This is our second Pulte home we have owned over the past 5 years. The first one went great During the beginning of our home buying/building it went fabulous. During the middle and end was a different story. We knew about delays and could understand that. Unfortunately, Pulte didn’t have any quality control when it came time for the finished product. We have an upgrade kitchen that has damaged cabinets and rushed backsplash. The backsplash has two different color grouts and tiles sticking out after repair was made before closing. Our master bathroom has a large walk-in shower that has two different color grouts, marble bench that isn’t straight, and tiles that aren’t laid correctly. ( this was done the day before closing). We had numerous issues with the finished product from the painters.We are still waiting for the punch list to be done. Our building manager did involve her upper management but we are still waiting. When asked about getting the items listed done before closing the response was “it’s a warranty issue”. We have lived in our new home for 7 weeks and we still have no game plan on our kitchen and master shower. I wouldn’t recommend Pulte to friends or family. ... More

Had a great experience, everyone involve did an amazing job. Very happy with the overall process .

Construction Manager is really helpful and very responsive. Solved most of the problems that were identified during the celebration.

All parties, from sales, construction and followup 1st class