Pulte Homes Reviews

We have been in the house for two months now and no one has come to fix the 15 issues we have sent to home warranty

Quality of work is poor and rushed and sloppy

They rushed to close, several things weren’t done correctly. Mainly poor finishes, now we have to wait for them to come back and address issues 2 months after closing on the house.

i have a list if issues has not completed and I am still waiting to be completed , and I have reported a couple of bad quality materials

We have a breaker that shuts off from doing laundry in a standard washer / dryer. Electrician came out and said nothing I can do ? WHAT ?? Broken roof tiles , no response, holes in block walls, no response yet, a couple other minor issues, no response yet. You spend over 700,000$ you expect the builder to respond quickly on issues on your brand new home.

Matt, the sales associate and project manager, Tim, (for the most part) were exceptional to work with. The contractors, not so, and should be held responsible for their poor, sloppy workmanship. There are many items that have to be addressed by Customer Care: most of the door edges were not sanded properly and are rough and sharp, cracks in ceiling spackle, broken window pane, broken window lock. In regards to our upgraded kitchen: chips in quartz counter top, damaged cabinet doors that need replacement, improper alignment of cabinet doors, shelf supports left out. In our upgraded Laundry Room: Cabinet doors are scratched and need to be replaced. In the Master Shower: cracked floor tile and corner shelf, grout fell out around shower base while showering. The list goes on. Our upgraded hardwood floors still needs to have the saddle replaced between the laundry room and garage entry foyer. It does not match the upgraded flooring. We were told the white garage door is temporary and will be replaced as they ran out of the beige garage doors. A garage door needed to be on for the closing. Yet across the street where they are finishing up on construction, their doors are beige. We want the correct color garage door like everyone else in the community, the beige colored one. All the trim outside the front door needs to be filled in and painted. It was never completed before the closing. We haven't even gotten to the second floor to address any issues as we are still settling in on the first floor living area. These units were rushed to completion to meet sales goals. After you move in the last thing you need is to be disrupted by workmen who have to correct other contractors poor workmanship. Paying this much money for a home, we expect it to be properly built and without so many issues after closing. We know there can be issues with a new construction, but many of these issues should have been addressed before closing. The project manager should have done a final inspection without us before the closing and addressed many of the issues that could been clearly seen. That did not happen. We had about an hour to inspect the house before we closed as the house was still being worked on. No new homeowner should have to be faced with so many issues and then getting them addressed. In closing, we are very disappointed at they way we found the house after the closing. We were assured the house would be cleaned as well as the windows, not so. Our hope that is all the issues especially on all the upgrades we paid for will be completed and corrected in a timely manner and don't have to keep sending emails and texts to Rick Semple to line up the cabinet team, the floor team, the tile team, the plumber, etc. to get the issues fixed. Today, the handymen are here working on some of the issues that they can correct. Heating and AC people are also coming as the house is very cold downstairs and very hot upstairs. Cannot use the powder room as it is so cold in there. Rick needs to set up the contractors to correct so many of the issues that the handymen said they cannot do. They are doing a good job today on what they are correcting. As I explained to Rick, I am having major surgery at the beginning of February and need to have as much corrected before then. We hope you will respond to this review. We cannot write a great review at this time but will write another one when all issues have been corrected. Anyone at Pulte would be very upset if this were their new home! ... More

Cheap quality construction, had a sink leak immediately noticed after closing, when asked to be fixed under warranty, I was told to wait for 11 month walk through. I lost the trust in the warranty and overall Pulte.

Selected items were being discontinued before we even got started on the build and I highly recommend you read and verify everything! Two of our design selections were noted correctly but put on the change order incorrectly and once you initial the charge order you’re stuck with it whether you like it or not.

Solid 3/5 not more not less.

Pulte has failed with the quality of the details. There are so many little things wrong it seems that vendors were not supervised and the finishing details were missed all over.

The sales people are great,design team does great job, building process could be better,in spite of waiting close to 9 months from giving deposit at closing time there are deficits in work and finish quality, once Pulte receives money at closing responsiveness of all vendors in correcting deficits before closing date takes back seat because they are so busy doing work on new homes , I guess Pulte got the money from you so where are you going to go.

Trim work on the house is the worst ever seen Have been trying to get the workmanship fixed and still waiting

Chips on quartz in master bath, stains on wall. Dent on dishwasher.

Overall the house was ok, but there were a ton of little issues that took over a month to get resolved after our close (even when it was agreed upon at close. The customer care system is useless- open tickets with no follow up for over a month. Thankfully Dave our builder helped us out recently on some issues, but outside of that the whole post-close support is completely useless.

Quality of house is not as per my expectation, For example stairs are losing their color and the after sales services team is unable to support saying it’s out of warranty , similar is the case for small other points where I am not even calling now or raising services requests as I have very low expectations from Pulte services team , as the answers are mostly to ignore the requests.

I Have two verbal conversation about warranty issues along with a submitted ticket over 10 days ago without response.

Don't be so excited to close, that you overlook items in your home that should be fixed, installed, or completed with the the highest quality before closing. Also if your gut tells you something should not be a certain way don't be afraid to question it and then follow up on it.

We can understand the uncertainty of construction material's supply during the pandemic, however there should be more communication. From the website supposed to be able to sign in and monitor the progress of construction, there was not much updates we could know. The quality of finished job was not satisfactory. The builder seems to be in hurry, speeding up the work without the quality control, left a few apparent defects which shouldn't happen. We had quite a few problems need to be solved, and waiting for field manager to come in, check and correct. Over a month passed, we haven't seen the person showed up. ... More

Two months after closing and fully payment and pool is not complete or scheduled to be completed

Everyone is polite to deal with but unwilling to address obvious issues. It has been a very frustrating experience, the workers are still here, it shouldn’t be this hard. Especially because all of these issues should have been identified through a quality review and resolved before we moved in.

The sales team is great and the financing team is great!! The builders/contractors lack in quality work and getting back to you on issues. If I had known this, I would not ever considered Pulte as my builder. I will never refer anyone to Pulte as the worksmanship is absolutely horrible.

Paint looks awful . cheap, flat paint with - drip/runs, missed areas, paint on floor and grout. None of our outside doors close correctly, doorbell doesn’t work. Carpet is poor quality with little padding. Just a rush job and cheaply done over all. Been in our house less than 2 months- very disappointing

Started great but with Covid we were pushed back seven times. Now we have struggled to get things finished even though we have lived here over a month. Overall the house is amazing but getting things buttoned up has been a slow process for us

Fine details and finishes needs lots of improvement. For the price you paid, the finishing on the house was poorly done. Makes you worry about things underneath the surface that is not visible to the eye.

Responsiveness is quite disappointing.