Pulte Homes Reviews

Build manager and finishing manager we’re good. Subs needed to be better managed and blatant issues could have been fixed without me stating them. Door frame, island, cabinets, and deck were clearly not up to par and the ground out back wasn’t graded correctly to disburse water. I understand you need to make money cause this isn’t non profit and I would just ask to do the right thing and not see if I as the homeowner would catch it so it would need to be fixed. I had to escalate things cause boots on the ground were not empowered or motivated. Mortgage process was a challenge due to lack of knowledge by the processor. I would build with Pulte again but my recommendation is when you see something not up to par just get it fixed and not see if the consumer catches the problem. Didn’t exactly exude confidence with. Pulte and now I’m going thru all fixes with double and triple checks. ... More

The house was rushed so I’m not totally pleased

Construction Mangers are the stars of the company and are great to work with. The sales staff were unresponsive and did not provide accurate information. Very frustrating at times.

The quality of our home did not appear consistent with other homes done by Pulte. We were the last home in the neighborhood so we felt like our home was rushed and did not get the attention it should have. We are still waiting on several repairs and items to be finished nearly 2 months after move in. We do love the floor plan that we selected.

My experience with the sales office was absolutely phenomenal. They were amazing. Pulte Mortgage, on the other hand, almost made me lose the house with their lack of information and incorrect information. I had to seek out my loan officer with questions and was given wrong information, making the process incredibly stressful and tainting the whole buying experience. The building manager is very kind and works very hard but the responsiveness of the crew workers when it was time to fix things, they didn’t show up when they said they would. Still 6 weeks after closing, I’m still waiting for a fix that was discussed during our final walkthrough but it isn’t at the fault of the building manager as he has reached out to the crew several times without response or them not showing up at the time they said they would be by. ... More

Good experience working with our sales consultant, construction manager.

At Trails of Woods Creek in Algonquin, homebuyers are passed along from sales rep Kristen or Christine, to Celeste at the design center, to construction manager Anthony, to Brandon for pre-drywall review, to Alex for pre-closing review, to Kerie for after-sale support. It would be helpful to have a single advocate homebuyers could turn to at any stage for support or to have their questions answered. It is difficult to find out what is included in the base price, because the models include so many options. This is especially true for lighting and electrical outlets. Be persistent and keep asking. Ask to see the base plans. You may be surprised to find that there are no overhead lights in the bedrooms, or that no mirrors are included in the master bathroom. While the base price might be competitive, options are often significantly overpriced. For example, for $734, Pulte will not install the two standard toilets included in the base price of the home, which can be bought for $114.80 each, and instead install tall height toilets which can be bought for $167.30 each. No additional labor and $105 additional parts costs, and for this they charge $734. It is best to avoid options which can be easily changed out after closing at less cost. ... More

They will attempt to close with issues / defects / cover up. Aggressive Closing / Title Dept. Have the 'Gift of Gap', ccome across as sincere.

The home buying experience was good. The design center experience was great. Once construction of the home started, communication was sketchy. We had four different project managers (PM) and I believe the communication between each PM during the transition from one to other was lacking. The quality of the workmanship could be better for the price of the home.

I think the owners should have more options in selections - ex. if the owner wants handicap cabinets bottoms or not - this is not for everyone - some examples in model home choices don't always appear to be the same when installed - owners should be allowed more custom options of the condo - big tubs a waste in master bath - keep a larger shower and linen closet. add more kitchen cabinets

We were excited to move in but Pulte had fallen short of expectations. We closed 2 months ago. We still have broken cabinets, mix matched paint, missing light fixtures and NOT A SINGLE HANDLE ON ANY CABINET OR DRAWER IN THE ENTIRE HOISE. There were too many misses to cover. The entire experience had been MEH.

I did not have the best buying experience with Pulte from the mortgage issues to some of the details in the workmanship. I know the mortgage company is "separate" from the builder, however this is not my first new build and from past experiences with other builders, this one by far not the best experience. I had several issues upon moving in. The construction manager was great to work with but some of the other contacts did not live up to my expectations.

Not too bad but typical trac home construction.

Seller rush to get closing. But there are so many thinks are not ready for the walk through. After moving in, many stuff were not working.

Covid delayed material deliveries extended our build and closing date Consequently our rate increased 1.5 points The materials were acceptable, but installation ruined some of the cabinet doors Painting was poor to average even though we opted for higher level 2 tone paint scheme Kitchen backsplash marble looks bad Garage door won’t go down, keeps reversing Pulte has scheduled trades to address all punch list items and we shall see if fixes are made to our satisfaction

I guess like all of these construction companies they bend over backwards for you until closing. Once you close they are not as responsive. They have left the landscaping in front of my unit with dead plants and looking like crap. To make matters worse they claim is the HOA responsibility and they have not yet surrendered their responsibility to the HOA in fact they haven’t even finished a walkway that goes by a green area next to my unit. Disappointed that they don’t keep their word… They also claimed that they would replaced a refrigerator door that was dinged and never got back to me. They said they were going to replace it to appease me. They are a disappointment… if you deal with them do not close on the property until everything is to your satisfaction. It’s not like they didn’t make a pretty penny as all properties are in the 600’s !!! ... More

Our journey with Pulte to build our first home was good if not great. From the first step the Sales consultant was a huge help in getting us to know about the community and the house. There were a couple of instance where he did not notified us about a couple of things which may have been better if we would have known about it. The design center appointment also went. There were a few hiccups during our closing and after few calls we were able to solve it with Pulte's team. Pulte's loan team was also nice and helped us in every possible steps. Once we moved in, construction manager was also very helpful with all the questions we had. The landscaping and driveway works seems to be taking longer than expected and we hope it will be done sooner rather than later. ... More

Slow responses to reported issues after closure .

Good location and property priced fairly but the construction quality is not good. Also, lack of responsiveness and follow-through when issues were raised.

Pros: Pulte has great floor plans, elevations and options, good site locations, good community planning and generally well maintained communities Cons: Shoddy workmanship in a few areas (needs to focus more on the quality and not just speed), possibly a COVID driven issue but some of the standard options they have provided before along with their higher-priced options aren't standard anymore (as a second time Pulte homebuyers, our last home we've built came with some standard options that weren't standard in our new home), responding to new build issues through their claims portal is very slow, our experience with the sales during our home construction was very bad and she didn't get her work orders properly organized neither with us nor with the builders and there was confusion with options and the sales price changed twice because she couldn't keep track of the options. Overall it is a good experience but there is potential for improvement in some aspects.. ... More

I initially like the builders response to repairs of the house. I did not report any issues on my 1 month survey as he was prompt and fair. After the first 1 month, any other repairs were not taken care of in a timely manner and builder ceased to respond

We recently bought a new Pulte home. We really like many aspects of the home and seems to be solidly built, but the finish quality and cleanup were very poor. Paint spatters, incomplete work, missing screen doors, missing or defective grout, paint footprints on the tile floors (!) and drips on the carpet and more. Pulte has been pretty responsive and are in the process of correcting these issues, but realistically the house at the price point should’ve been in more ‘perfect’ condition.

Overall the quality of the home is good. Very poor communication from the field manager. Once his supervisor and another manager took over, the communication was fine.

I’m extremely upset not finishing work after I moved like my laundry room should be gas point for my dryer I have numerous email phone call text but up to date I’m without dryer construction manager Ryan not helpful at all my flooring needs to fix over a month nothing done broken fence that’s before I moved in and numbers of promises still not been done I would not recommend to my friend or family I really had bad experiences with construction manager I’m very upset Thank you

It took from Sept. to one day before closing (March 31st) to tell us we were approved for a mortgage. It should not take that long. Still having issues after closing and I hope they can be resolved.