Pulte Homes Reviews

Buying this home was a roller coaster initially due to heavy demand for the Wagner Farms community. While the price was steep, the rest of the experience with the Sales team, Field Managers and Customer Care was awesome. Given the crazy demand for homes during this year, it has been a great experience overall.

The quality of the materials is low, workmanship is terrible, tiles are not arranged properly, so there is a pond in the shower. The other tiles are not arranged properly and when i pointed out to the superintendent he said they cant do anything about it. The vinyl floor is cracking, the stairs are starting to be uneven, the kitchen cabinets got here with cracked parts and its been 2months after the closing but they don't have an update for them. They said the painting will be in 3 coats, but there seems to be only one, with the lowest quality of paint, several spots have been pointed out on the walk through that need to be repainter because we can see the drywall mud, some of them have been covered but some of them not…. All in all, 2 out of 10. ... More

Poor workmanship on wood trim, doors and painting.

I had a horrible experience with my Field Manager. He was rude and non-responsive.

My experience has been outstanding in every way!

The builder repeatedly lied and said he would “take care of ” something that wasn’t right according to my inspector, but unless the city inspector picked it up and required him to fix it he would just cover it up. Very sloppy workmanship throughout.

Wendy was by far the most responsive and customer friendly of your team.

We did our walkthrough with the project manager. Marked many things. Things that should’ve been an issue frankly. Project manager also didn’t take very good notes. Upon move in, many of those things marked were still incomplete. We continue to find things wrong. Outlets not working, grout work bad, light switches uneven, dead/dying plants (irrigation was turned off for repairs, but not reactivated in time to prevent plant damage)… Project manager has been slow or completely unresponsive. Now we find he’s been terminated from Pulte. Our home is far from “model quality “

The preaproval was amazingly fast. It made me feel confident that when the time would come to finalize, it would be equally fast. It was not. I couldn't believe the amount of hoops I had to jump though to get this home. I wish I had been warned to spray pesticides to kill off all the bugs that made my home theirs throughout the build process. We had to forego the radiant barrier with no replacement option. Pulte homes was supposed to be energy efficient and now summers will feel a bit more uncomfortable. The tile job quality of the 9k shower isn't up to par. It's uneven. The recessed lighting in kitchen is patchy work and not symmetrical. Tile grout was splattered at the base of the kitchen cabinets. Tub/shower was cracked making it unusable. There are a couple other things I could nitpick at, but I'll leave it at this. ... More

multiple delays and not organized well.

Go to your house daily and make sure things are being installed correctly. Watch for sump pumps to be unplugged while construction is going on. Make sure the sump pump gets power all the time.

Not the best experience, that we expected!!!!

Building a home is a process. Things inherently get delayed or mistakes are made ;we are all human. I built my Florida house while living in Michigan. Communication was great. Pulte team responded to any challenges that were under their control with out exception. If there were delays outside of their control they notified me in a timely fashion

Craftsmanship was evident throughout the home. The cabinets, countertops, floor etc all have been installed very well.

Our Project Manager Scott Grasky was exceptional. Very responsive and accommodating.

the closing experience was not so good, from our keys being lost to not have a customer service rep reach out to us at all! Nevertheless the overall home quality was very good, but customer services is definitely an area of opportunity.

Everything from the start was exceptional. Since the beginning Stella showed interest and took ownership to make every single step of the process smooth and easy. After meeting several times and many phone calls we came to the best agreement for us and that left us happy. The time that it took for the house to be ready was exactly the time they told us. For every step of the process we had someone working with us. David will send updates every week or every time something was completed. Prior to closing we met with Stella and David, to make sure that the house was looking the way we liked it, and they went above and beyond and even noticed more things to make it even nicer than what it is. I appreciate your hard work and the way you conduct business, it was definitely a pleasure to deal with people like you Thanks again ... More

Pulte is overall great. Elli (Sales) is the best. She always kept us updated on how the house looked until completion. You can definitely count on her being there for you. Meredith (Designer) very knowledgeble. She went above and beyond helping us select the best options that suited our intent and budget. Brett (Field) was always realistic about the field constraints, and willing to take care of any issues identified.

We have had a couple of issues and Leo and Lorenzo have been great about running the issues to ground. A couple more items have popped up in the past couple of weeks but I am confident in the Pulte team to get them resolved quickly and efficiently.

The staff are great and professional. Customers are treaded with respect and any information needed during the process is provided in a timely manner. Regular updates are provided on the construction status. The building work was done in a bit haste though. There is room for improvement with quality of materials and especially with workmanship. My previous home was built five years back by a regional builder that had far few issues and higher quality. For the premium cost I paid and for a national builder like Pulte, I must say I was somewhat disappointed after moving into the new home. There are too many issues with quality of work and several gaps identified with the process during the construction. ... More

New buyers will make their own discoveries. Office people were superior, very helpful and field managers were helpful, but some construction and material was not not what I expected from a Pulte build.

Where to start, during the build process there was Pe’e all over the floors and toilets, white paint everywhere. All over our black cabinets and railings, literally every piece of trim that was painted resulted in the floor being streaked with white paint. Our furnace was t connected Our $12,000 fireplace has not worked since we moved in three m on his ago. Our back yard and front yard are not even close to level, the neighbors yard is higher causing all the rain water to pool in our yard because the yards were not properly graded So much damage to cabinets that had to be fixed after moving in, so much that has needed to be fixed in general. We have had crews here twice a week for the last three months, and we still don’t have caulk around the base of our shower Water heater was leaking all over garage floor The list goes on. Buyer beware. ... More

I was extremely disappointed in the quality of products used in my home, the sloppy workmanship within the house. ..unfinished walls, clumps of plaster where wall connects to door frame. Dust painted over on surfaces so not smooth. There was no priming of paint on walls, ceiling or wood trim. I can see the Sheetrock through the paint on the walls and ceiling, paint is peeling off the woodwork and can see bare wood. When pull painters tape off wall it takes the paint with it. Tile put down improperly, and grout not sealed anywhere. Holes in wall board, clumps of plasters painted over without smoothing out. Cracked door frames, nails sticking out of door frame. Cheap hardwood floor. Floor boards only about 1/4 inch thick and the slightest hit on the floor causes chip marks. Not what was shown me in design room. Outside lights not working, AC noisy, and not balanced. Too many to even begin to list!!! Talking with the neighbors I've met it seems they all had major problems as well. Don't buy a Pulte home. Not worth the money paid. ... More

After having a horrible experience prior to this home with a different builder, we are so great full to be in our new home here and rest easy knowing the quality is sound and there. Pulte took pride in their work and when something wasn’t right, they addressed it right away. We also were blessed to have the best of the best looking over our home as it was being built and couldn’t say enough amazing things about Cody! He truly is one of the few good ones out there.

Pulte would rather come back out to fix problems 3,4, and 5 times than do the job write the first time. They employ subpar contract laborers that are not skilled in their trades. We were told that everything past inspection, city code and inspectors have a really low bar.