Pulte Homes Reviews

The layout is nice, and the kitchen countertops and floor throughout are nice. The people I've worked with are also nice. But I think that's where the positives end. The process from start to finish was very poorly communicated. The closing was extremely rushed and I'm not sure that's a good thing for a half a million property. 2 months in, I still haven't received things I was promised at closing, or things I paid for that were not included in the home. Would never buy from Pulte again and would not recommend to anyone looking to build new. I've built a new build before and it was night and day better than the process with Pulte. ... More

It was a long stressful process if was not for our salesperson we would have went with another builder.

There are some great things that I consider selling points, and some disappointments. On the negative side: Window openings are not square which made blind placement a challenge, and I really hate not having better access to my front door. Receiving delivery is a challenge. Hoping that will change soon with a walkway from Kimberly Ridge road. I like the walk in shower, stove, natural gas, and general use of space. If I had it to do all over, I think that I would be happier choosing another option, but I didn’t want to over invest in what may be a bubble.

I am torn with this review. We had a horrible experience with the sales agent, Johanna. The entire process was extremely stressful. She was unprofessional and often times unresponsive. Once the contract was signed, we were lucky to even get a response. We were out of state buyers and came to FL to select our lot and home. Signed the contact and flew back home only to find out 1 month later that the lot we picked did not fit our home. Why did she not look at that prior to us signing??? She then said we had a few days to pick out another lot, but she was going on vacation and we'd have to decide by the time she returned. I wish we could have terminated our contract but we already got the ball moving for our move to FL. Since we couldn't fly back down to FL, we had to rush and blindly pick another lot (which we now HATE and would not have picked had Johanna had her facts straight while we were there). We ended up moving to FL before the house was done and stopped by the office to ask when we had to pick the color of exterior. Guess when we had until? THAT DAY. It's a good thing we stopped by because she never reached out to inform us of that. So again, we rushed to pick the exterior color, which in hindsight, I would not have picked. The garage color is lighter than what I remember. I sent Johanna an email in December to confirm the color. It is now February and she still has not responded. Not shocked. On the flip side, once we were done with her, everything went smoothly. Our construction manager, Johnathan, was amazing. He answered all of our questions and was always responsive. If it weren't for him, I would have given this 0 stars. Long story short - we had to settle on a lot that we are unhappy with and now stuck with. If Johanna is your sales agent, steer clear. If Johnathan is your construction manager, you'll be in great hands. ... More

The project manager has been excellent. The person from the title company was great. The communications between your companies was not good . The mortgage company was like dealing with a used car salesman and a combination of a government office.

We are five time new home buyers and are used to working through warranty on minor items, but we were never expecting to 1) have major issues with our electrical, HVAC, and garage slab, and 2) still have these issues unresolved after months of support.

Generally speaking the house appears built to industry standards. Have not seen any of the City's building inspection reports so cannot say with any great certainty. However, preventing us from fully moving in, is inadequate final cleaning of the floors and damage cupboards that have not been rectified to date. Both, Pulte knew of after the first walk through. The tile surface is marred by an adhesive and the shelving in the cupboards were damaged during shipping and were still installed. There is also a window in bedroom two that does not close and allows wind blown sand into the house. There are a number of smaller problems that all add up to a big headache. ... More

We had a great experience with our salesperson Marissa. The house is ok but we are not impressed with the materials and built quality. Responses to issues have not been so great after closing day, we still have pending issues that we are waiting to get solved for a month.

The home-buying process was average overall. While the transaction went through, there were several cleanup issues that required more attention. There are nails sticking out under the bar that need to removed immediately. The gate was falling down after a few days of moving in. We still need the directions on how to set up the thermostat to our phones. Additionally, the lack of a thank-you gift or gesture from the Pulte realtor felt impersonal and left a lukewarm impression. This could have been handled with more care and attention to detail. We purchased a home from Toll 4.5 years ago and received Tiffany wine glasses and key chain from the Toll Realtor. Overall, Pulte builds an average home buying and home experience., ... More

We wouldnt recd Pulte as a builder. Numerous things had to be redone before move in due to shoddy workmanship first time or two. Wrong replacement door sent 2x. Still waiting on replacement. Pulte-provided refrig missing shelf we've ssked for 5x. Poor floor plan wastes a lot of space ( have the architects ever lived in a house?). Very short time alotted to make decisions with little recourse to modify unless Pulte needed to change. MAJOR months long hoopla to get ADA shower grab bars approved (even though we were paying). Millions of Americans from disabled vets to folks with knee and hip injuries need grab bars. Get into the 20th century Pulte (yes 20th C). Floors very dirty for "move in ready" and construction mgr could hardly compel cleaners to return. Sales office response was to one-up us on how filty their own Pulte home was for move in. Why would sales person brag about Pulte inability to turn over clean home at closing? We're the 3rd home we know that had to have garage door repaied within week of move in. Yes, they did respind quickly. Overall would not recd Pulte as builder. We will say eventually our construction mgr worked hard to get things right for us once he knew we would not stop advocating for ourselves. And wait until the rains, alot of the subdivision is not properly graded for runoff. Does Pulte know about civil engineers who specialize in drainage? We only bought here in Broadmoor Heights to be close to several family members already here. Perhaps we've been ruined by working with and buying from better builders over our 45 years of home ownership. ... More

Upon moving in, we had outlets without power. Within one month after moving in, the air conditioner stopped working and needed parts replaced. The online service portal where service requests are made has a slow response time so I just ended up calling customer care to escalate these repairs. The customer care personnel is pleasant and helpful.

I had very bad experience with Pulte mortgage and my landscaping needs attention and I called many times and nothing.

All went as planned from Day1. Some minor issues with lot pricing in the starting stage .. otherwise it's very good experience.

Pulte built my home with an excellent workmanship, however, they charged too much for the upgrade as compared to market price, hence for me, it was not a good value for the price.

We chose Pulte sue to their reputation of high quality construction and building practices. In that regard l, they lived up to my expectations. Our construction manager, Matt Wallace, was the best we could hope for. He was knowledgeable, available, and fought to make sure we got the home of our dreams. The issues arose around the financial aspect of the sale. Pulte ordered an appraisal 3 months prior to completion, before doors, flooring or countertops were installed, yet the appraiser valued the home exactly at list price - to the dollar! We chose to use our mortgage company, one we trust and have a long-standing working relationship; they ordered an appraisal once the home was nearly complete. Lo and behold there was a discrepancy between the two, a $48,0000 discrepancy. Pulte refused to budge, because they “have an appraisal value.” in the end Pulte submitted some extra comps to our appraiser (all of which were sold and appraised by their syndicate group of companies) which brought the discrepancy to $24,000 lower than list price. We ended up agreeing to split that difference, putting us in a position of negative equity from the get go. I still would recommend Pulte to anyone looking to purchase a new home, but do not let them control the entire process and narrative! Trust their builders, find a mortgage company you can trust; do not trust Pulte financial or insurance groups. ... More

Door handles came off for several doors within few days itself , several doors don’t shut fully unless pushed manually.

Did not value the buyer concern and lacks of communication. Overall didn't have a great experience.

When we purchased the home , wife and I were put a very slow , non- communicative, treadmill, moved in with no information or instructions or any normal helpful tips.

:) Matt is awesome :( buying process with PGP title was bad, with errors. We dont trust them, with lack of integrity. HOA increased way more than inflation. We were rushed to buy quick as sr management wanted $$ for quarter ending

The builder Pulte did not consulting me about The closing date then I had many problemas with that.

Dennis, the sale person did not do good job. Although, I have requested the closing date to be before the September 15th. I communicated with him via email, text but the closing date was set as 9/18. I was very unhappy how Dennis and his boss(Susie) handled the issue.

Lack of training for consultants that are selling the homes. Post build cleaning is not adequate for move in. Dusty , countertops dirty and windows dirty. Company pushes for a 10/10 in order to close on home. Comes back to fix or correct things afterwards.

Luckily we had a great supervisor that listened to all of our asks, but the work that came never fulfilled our level of quality we were expecting. Everything seemed extremely rushed all the way to closing. In the end we do have a beautiful home that I’m sure most people visiting will not notice the imperfections. I however will notice them until I can go back and fix them. Just not what I was hoping for on a house over $1M.

We are having issues from the day signing the contract as not much information shared on lot grading. We have to dig in and research rather depend on pulte. And also they gave outdated appliances which is not worth for the price.

Pulte builds a good home but they rigidly control their building techniques and do not look favorably upon changes. It’s, “The Pulte Way” or no way. I was surprised by this.