Pulte Homes Reviews

The quality of house is ok. Have found floor not fixed properly, doors are not closing properly, water stagnation in the yard etc...

Currently a sell's market, No comment !

Am giving a 3 of 5 star to most categories primarily because of workmanship and materials. Soundproofing in the living room is inadequate; human and TV voices can be heard. Flat wall paint used in kitchen and baths instead of semi-gloss. Floorboards with chips were used instead of being discarded. Cement board siding has spots of gloss paint on it. Framing of the panty door wall is crooked. Heating and cooling design seems haphazard. Electric wall heaters on first floor have to be run most of the time in cold weather. Heat rising from the 2nd floor mini-split makes wall heaters in 3rd floor bath and bedrooms unnecessary. However, floor plan is more functional and esthetically pleasing than other similar townhouses on the market. ... More

Slow building process at first. The initial construction manager was not giving updates on progress regularly as he was supposed to. Then as the building process pick up, there were some areas that were overlooked (like the kitchen range did not vent outside like it was supposed to until we said something, the outside windows were not completed). Then we felt a sense of being rushed to closing. Our kitchen appliances were not available prior to closing and we had to have temporary appliances that were supposed to be similar in quality and grade to our chosen appliances. This was not the case for our stove which is not functioning to our satisfaction to this date. It has been 6 weeks since our closing. We requested alternate stove but did not get a response. The more recent construction manager was very responsive initially to our requests to fix certain items prior to closing but since closing, he has not been as responsive in keeping us updated on the status of when our kitchen appliances will arrive. We still have areas outside the house that need to be fixed but still waiting on weather warming up. I hope Pulte will keep their word and do a better job with finishing the job. ... More

The quality of home was average. There were a lot of issue in the new home. There are patches of spike obvious throughout the house. Nails popping out from the carpet hurting everyone in the home who is not wearing shoes. Paint is missing on some patches. All electric sockets and switches are crooked. no privacy lock in any bedroom except the master one. Curtain rod and towel rod missing in the full bath. Unremovable lump of glue on the wooden floor. scratches, marks and chemical stains on walls. Poor usage of extra space.

Pulte was, mostly, straight forward with communication in the long process from contract to closing. We were kept well informed during the construction process. And the finish house was, mostly, how it was envisioned on the plans.

Our construction manager was AMAZING. Our house is wonderful, which is a real testament to the subcontractors. Our sales person was pretty awful, her manager was a joke. Neither of them delivered on the expectations that they set. We went under contract at the right time, prices are outlandish now. I suppose that’s more of a condition of the over all housing market though.

The construction product was not to standard or what I expected. However, so far, the Customer Care Team (Liz and Tim) have been doing their best to help me fix the numerous issues. I wish the construction and closing team would have done a better job to prevent so many issues post closing specially for an almost $500,000 home. I remain hopeful that all issues will be addressed more than 1 month later and no surprises as I live in my new home.

Overall Pulte Homes is good. However, very hard to coordinate with thing did not go well.

The house wasn’t clean day of walk through prior to closing. Many issues with the flooring were present

While the sales process was great, the design process felt like we were rushed to make our finish choices. As much as we like our home, I am underwhelmed with some of the finished workmanship, considering what we paid for the home. The wall in the owners shower is bowed, and the tilers just cut curves into the corner tiles, instead of having the wall fixed first. Also some crooked wall switches and outlet covers. The warranty people are good at returning any calls, but so far some of the issues still haven't been resolved, and one of the issues they did try to fix looks like an unqualified DIY job. My impression of the finished product is the finishers are rushing through the home to get done, and no one is checking the workmanship, maybe because they are so busy, so the builder can turn it over to the homeowner to get their money. ... More

This is our 4th new build home and unfortunately this experience did not live up to our standards or what we have experienced in the past. You can blame Covid-19 on this as well. From having to bid on a lot and not getting straight answers that would better equip us on the bidding wars to the very end where we ended up doing our own cleaning of our stove vent. This could’ve been better in so many ways. Sadly we did not get the house we wanted, nonetheless we will be happy with our home.

Overall the communication during construction was consistent as the construction manager kept me in the loop. However, build quality was lacking as the paint job was poor along with some of the interior finishes, for example, stair railing, door installation, and appliances.

We were pretty disappointed in the condition of the home at close. We found all kinds of issues with the painting and we find more every day. Lots of dings in the wood that were just painted over, a poor paint job overall with many areas were the paint ran down the wall or peeled away where a door was closed with wet paint. So many painting issues that we’ll probably need to repaint the interior ourselves. The garbage disposal didn’t work at move in, cracked areas in the trim, the front door handle missing screws etc. We are really disappointed in the poor attention to detail and the responses to our service requests has been slow. If we could do it over we probably wouldn’t have moved forward with this build. ... More

Very informative. For quality and workmanship, we found electrical issues on ceiling electrical system that always have power for ceiling fans wiring even switch is turn off (it was corrected). No power above the island ceiling electrical lighting & Job request has been submitted to fix. Still awaiting dates on delivery of the fridge unit, bar cooler unit and selected garage door.

Many issues and no one taking the heat for them. Still have items that are not finished and I moved in two months ago. I understand the crazy times, but too many errors were made.

We really wish that we had more time between our celebration walk and final walk through. Only 50% of the items printed out were fixed or addressed. The very final step of the closing was scheduled for November 30. Our appointment was at 11 and we did not close until 5:30 in the evening. There were over 35 closing scheduled for that day alone. Other buyers were also there on the 30th because they couldn’t close on the 29th. Not sure if a Pulte was trying to close by the end of the month figures. But many people were very frustrated. May want to stagger them out more thru out the month.

Issues discovered after moving into unit in November still not addressed in January. sent emails also with no response. I feel one issue is the bedroom widows, Bedroom gets as cold as 60 deg.

Building a new home during the pandemic was challenging with delays in the delivery date because of supplies. This was understandable but frustrating. The project manager during the build was responsive and provided updates approximately every other week, but as the home was getting closer to completion, the communication was not as timely as I would have expected. Closing dates were changed without informing me; fortunately my mortgage is through Pulte and they were the ones that informed me of the delays. I don't know what the experience would be like if someone had a mortgage with another firm. The overall quality is relatively good, although there are some cutting corners. My fireplace was not installed correctly and there is hardened concrete around some of the pipes and plumbing, and some of the finishing work is sloppy. The front door handle provides no security at all. There is only a deadbolt but the handle itself does not lock and so it forces the homeowner to purchase their own door handle at their expense. The real challenge comes after the closing. Pulte commits to providing responsive customer service and homeowners have access to an online portal to submit their requests for repairs. Unfortunately, requests are merely acknowledged but not addressed in a timely manner. There are several items that were not completed prior to closing and 2 months post-closing, these items remain open. Some are very simple things like providing some extra paint for touch-ups or even just informing the homeowner the make and color of the standard paint so that it can be purchased. These are simple things that should and can be addressed in an email. There are no timeline expectations for repairs and the "on-site" customer service manager seems to be overwhelmed with homeowner requests. It is only when the homeowner makes repeated requests for a repair to be done that someone responds. It seems the focus is on building out the remaining homes in the community, leaving those of us who have already moved in a secondary priority. ... More

Make sure your home is complete before you accept. We're still without proper drainage off the downspouts. This is causing water in the basement. A 6 week old home should not have water issues in the basement.

I heard PULTE is one of the top builders but my experience was not that great. Issues with cabinets, communication and transparency

Overall, our experience with Pulte was decent-to-good. The home and feature selection process was easy and informational. We did have delays in supplies (prolonged closing by 4+ months), which was frustrating, but the communication was frequent and transparent throughout the delays. We would have appreciated some sort of concession in price/compensation, but that was never offered. Our construction liaison also transitioned halfway through the project, which provided some anxiety, but our new liaison did a great job picking up where the old one left off. During our final walk-through, we were able to point out a lot of the inefficiencies with the house, which got fixed for the most part, but there are still some issues. Our kitchen cabinets are slightly slanted and some of the bathroom counter drawers don’t remain shut. Also, some of the wood around the counter space is damaged, which is frustrating for a brand new house. Finally, our bathroom mirrors, closet shelving and toilet paper holders were delayed by about 3 months. ... More

I love my home and I am glad that I am finally in it. The sales process was rushed and not detailed, I loved the model and the community, but things change after you sign that purchase agreement. The design appointment was cold and uninformative, way too many things to chose from in a two-hour span. After you sign for $70k in upgrades, good luck if you ever get in touch with that salesperson/designer again. The customer service from the sales end is lacking, they put you in touch with a myriad of people that are supposedly there to assist you, but the minute you have a question, or you call them out on something, you hear crickets from them. This was particularly frustrating for me, as you pay all this money for your home, and they did not even have the professionalism to return your call. The way I took their action or lack there off is that they don’t care about you, or your hopes and dreams all they care about is the sale and their commission. Have you heard that saying “You aint nothing but a number…”? Overall, the company is good to get you sold on the house, but the real work is done by the project manager. I have to say that my project manager was the real MVP on this transaction, he was left with a mess of misinformation from the sales/design contract, and he took it all in stride and worked through every single one of the mangled mess and did not stop until they were all corrected to my satisfaction, I feel that he was the only one that actually lived the Pulte guarantee. There were things that were never resolved, but it wasn’t because of his lack of trying. The sales process needs to be more professional, with transparent communication as this would have avoided most of the issues that I experienced. A word of advice…reply to your customers, ALWAYS, even if only to say, I don’t have an answer for you, but I will look into it. ... More

The Pulte staff has responded to discussing the issues with us but has been not quite useful in promptly resolving these issues.

Overall the experience was okay. I love my new home, but getting here was a bit challenging and seemed to have too many bumps in the road. Not sure if it was COVID related or a common issue.