Pulte Homes Reviews

The overall home building / buying experience was not what we expected. Our construction manager Aaron was great he delivered a complete home ready to move in with all the systems working and everything done to standard. I felt he supervised the construction of the home as it was his. He kept us informed every step of the way and was a great asset in this process. Our sales consultant was awesome. Kristina is the reason why we chose our neighborhood and she helped up with everything and was our point of contact and eyes on the ground as we lived four hours away. Our disappointment was with the design center and with PULTE chose of design options and decisions. Some of the upgrades and design options we did not want and Donna would tell us that is what it is. No explanation of why things were a certain way. We paid a lot of money for a home and some responses from Donna just were not what we expected. Some of the things that PULTE design team came up with just do not nake any design sense. And no one at the design center could explain the why. She did not explain many thing and when we saw the finished product we were surprised. All in all Aaron and Kristina ensured we had a beautiful and well built home. They are the reason we went through with the closing and and now living in our home. We give them both a 10 out of ten star review. ... More

We went through multiple construction managers in our time building our home and it seems to really make a difference in the quality. One manager was more than happy to make sure the home was to our liking while the other provided resistance on almost every request we made. Things that you'd assume were standard.

Pulte Homes should provide high-quality wood for the backyard fence, as the current wood used is very low and cheap in quality. Additionally, pre-plumbing requests should be addressed before construction begins, as it will be difficult to set up an outdoor kitchen later on. It is also important to include a cloth rack or shoe rack in the owner's suite closet during construction. Furthermore, there have been air cracks appearing in the bricks within one month after closing

Pulte offers some unique upgrades not available by builders like Lennar. There are some things that seem odd to not be able to upgrade. Interior doors are about as cheap as they come with no option to upgrade to a nice solid core door (we would pay). No option for interior wall insulation to dampen noise from room to room (we would pay). No option to upgrade the LVP flooring to a thicker plank (4.5mm was the only option - again, we would pay). We optioned for a ‘Media Room’ over the garage. A nice way to add space for family to come stay. There is a large walk-in closet AND a very large ‘unfinished storage’ (closet) that is not available to option as an extra bathroom. This storage room shares a common wall with the upstairs bathroom and would have been a simple upgrade (we would have paid 2x for this option). We have a quarter acre of lawn, with no option for irrigation and no shade cover to ‘maybe’ help in keeping the lawn alive. The HOA will fine us if we let the lawn die, so we have a sloppy mess of makeshift sprinklers everywhere to somewhat keep things green until we can hire a company to install irrigation. When building the house, our construction manager would tell us ‘this is how it has to be’ with a number of things we questioned with the build (sub-floor vs slab, wood deck vs concrete, mantel height, exterior shutters vs no shutters, painted interior garage vs no paint, etc.). We walk through all the new Pulte homes going in that were the complete opposite of what was shared. The lack of transparency, false statements, skipping corners, etc. we’re very frustrating and not something anyone should expect with a ‘premium’ build. ... More

I am unable to sit on my deck most nights because the stench from the septic system is overwhelming. It is disgusting and Pulte needs to fix it once and for all. Whatever temporary fixes they have tried are not working. It also makes it difficult to take a walk around the property. I find some of the workmanship to be below what I expected. From poor painting to floors that make cracking sounds in spots when I walk on them. I was told this building was well insulated. Well I hear almost everything my upstairs neighbor does. My oven wasn’t working when I moved in. It seems that Pulte has cut corners wherever possible to save money. Unacceptable! On a positive note, Derrick from the warranty department is fantastic. Quick to respond and follows up. ... More

Construction quality as to standards is questionable. Cabinet install sucks!! Title processor (first one) was so nasty they had to chand agents. Communication. This is 2nd pulte home probably last

Jay was a great salesperson. We wanted a home in the Haven series, but no lots were available for them anymore. We ended up getting the Caden from the Ember series. Andy was okay as a construction manager. He started off strong by emailing us at the beginning of the building process, but then he ceased to email us weekly or biweekly with pictures of the updated construction. Andy then gave us a closing date, but the night before we were to close, we found out that the Certificate of Occupancy was never completed. When we tried to reach Andy, he went on a week-long cruise. Andy never filed for Certificate of Occupancy or checked if it was completed. We were given two closing dates, and each time, the Certificate of Occupancy still wasn't completed. We finally closed on our home on the third closing date. Once we moved on, we then experienced a theft from the construction workers who were still building the house next to us. The construction workers STOLE our garden hose that was connected to our outside faucet. All Everbe/Pulte gave us was a sign that said private residence after we called them about the incident. A few weeks later, our other next-door neighbor had their home broken into. The burglar kicked the door open and went directly to their attic to perhaps grab some items left behind during the construction of their house. How pathetic. So many constructions happening in the neighborhood and the construction workers are committing petty crimes, making us feel unsafe in this new neighborhood at times. ... More

Not Very happy with the quality of work

Overall, house is great. The house has minor issues we have to fix ourselves like tightening bathtub faucets, paint that was missed. Bigger items were fixed via warranty. communication was clear for things that were progressing but issues that arose were not communicated unless you hassled them. When you invest a large amount of money into a house, you’d expect it to be flawless to which it was not.

Poor post move in follow up and completion of issues

While working through the loan process it was difficult connecting with some of the processors. Mike Ho was an excellent person to work with and responded quickly and was very influential for us making decisions. We were disappointed after picking our plan to hear that certain things we were assured wouldn’t get to be done (sliding barn doors for downstairs room rather than French doors). The production and finishing touches of the house took a couple trips but Cam was incredibly responsive to those concerns and quick to make the fixes. We love our first home and are excited to be in this development but the road map to this destination had a few bumps and potholes that could have been avoided with more professionalism and responsiveness. ... More

Overall, home buying experience was not terrible. But unfortunately it’s the really bad parts that sticks out. Pulte was not responsive to any requests made after home inspection. They left backyard landscaping in very poor condition with big black tubes sticking out of my yard and area around tubes with no grass just dirt/mud (very poor eye sight). And when asked if they could bury it underground and out to very close (less than 10 ft) nearby creek/ditch, they told me I could pay someone to get it done on my own… they left some circle stickers on some areas that they needed to brush paint on not done. (Poor attention to detail). And various areas just not cleaned up (dirt all around and in basement sliding door). The shower glass in master bathroom was all scratched up (still waiting on someone to come fix that if they will ever). They also left the stove not connected but someone from Pulte actually came and fixed that right away. ... More

Leo was our construction manager and he was fantastic during the whole building experience. Adrienne was our sales person and she was also of great help and an amazing resource. The process was really smooth however, there are many things that I wish the builder would really focus on..the small things. Many of the interior walls are not straight and there are areas on the exterior walls that are not smooth and flaws. That being said, when I notice items that need to be corrected, I can always contact the construction manager, and these things will be taken care of.

Overall, I was happy with service as they were professional and efficient. However, the tile installation was poor, with uneven tiles and high lippage. This issue spoiled an otherwise good experience.

First time building with Pulte Homes. It was a very long process with many bumps and delays along the way. Be prepared for a long wait with limited information along the way. Make sure you ask a lot of questions from the sales team and get it in writing. We were not made aware of several options available with our model and they do not allow any changes once you sign the contract. Build took 16 months to complete and communication was poor during this time until we finally were assigned a project manager during the final 3 months who helped us immensely to keep informed about timelines and progress. Sales team makes promises which are impossible for build team to deliver. We also have had multiple items needing repair since moving in which takes months to correct. Some repair items have had multiple requests to repair but haven’t been done properly such as entry pavers falling out, door frames not built properly with alignment issues, plumbing issues, paint issues, pool heater issues, cabinet doors broken, driveway pavers not done properly, drainage issues with entire neighborhood, sod issues with our lawn, and other minor details as well. After waiting so long to have the house built, it would’ve been nice to have it built with better attention to detail so that we could enjoy the house right away. We have had numerous workers in our home since moving in to repair multiple items. It does get frustrating because you have to be home for hours at a time waiting for them to show up. Overall, our home is a beautiful and spacious home that we are now loving. The process was extremely stressful and long, but the end result is turning out to be the dream home that we wanted. We would highly recommend doing your research and asking many questions about the process and the options available before signing. Get names and contact information upfront so you know who to contact when you need answers. Be prepared as much as possible so that you know what to expect and how to remedy situations. ... More

Focus on Finishings could have been better. Old model water system. Included fans were just worthless. Overall dissatisfied for the worth it was charged.

I was expecting a better quality and upgrades for the price. What happens in sales center does not always translate to the design center. I love my house but process was rough. Contractor Justinwas easy to work with.

First of all, I am happy with working with Jennifer and Ali when an issue occurs. Both of them are really helpful and responsive. But the problem is that the issues are too much. Since closing, don't want to mention the small stuff, I have had basement concrete leaking, A/C unit vibration, tub leaking, floor squeak, stone falling from the fireplace; and most ridiculous, they forgot to do the ductwork for the vent (it was blowing to my basement directly). Though Ali and his team fixed the most of them right away with great responsiveness, I'm still disappointed on the overall quality and the lack of attention to details, especially for the price we paid. ... More

I love the home, but the purchase and move-in was torture. Many things were a problem. It's been a month and most are fixed but some are still pending. Even so, I hear that other builders are worse. So, in comparison they might still be one of the top builders.

Good home, and Great support from the financial team specially Wendy Hendrick, however no response from the warranty team since closing two months ago. There are 5 issues identified during the closing on March 22nd and there is no commitment or timing from the warranty team to close issues agreed during closing.

My wife and I were very excited to build our first home in AZ. We had only lived in AZ for about 1 year prior to contracting to build. First of all the initial experience is pretty painless. A lot of decisions to make immediately for your build but all in all pretty easy. The upgrades are extremely expensive for what you get. To upgrade to a floor I could have purchased from a flooring store installed for about $15000 total was a $23000 upgrade over the flooring that comes with the home (just one example) The process to build was quite efficient but where we ran into issues was with the details on the finish of our new home. Our kitchen cabinets were a mess along with some other issues. Everyone seemed concerned enough to try to get a good review but not concerned enough to try to make things right in our new home. At well over $500k for a new 2300sqft home, i dont expect to get the response of "well, these arent custom homes) Build quality and attention to detail has nothing to do with whether its custom or not. All I asked is for people to treat our new home like they would their new home and that doesnt seem to be of importance to Pulte Homes. Some of our issues have been taken care of and some still remain unresolved. Overall I wouldnt tell someone to not build with Pulte Homes but I would advise them to stay highly involved in the build process. If your issues arent resolved fully prior to closing, dont close. Wait until they get everything resolved 100% ... More

Overall everything is fine. We love the house plan but a lot of things were missed on the house that we had to go back and address. Towel racks not level, holes in flooring under the carpet, sloppy drywall and painting, stairs creak when you walk on them, shower rods don't fit properly, kitchen cabinet missing a knob, a circuit in the kitchen had a short that was tripping the breaker....and on and on. Maybe this is the way it goes now days but disappointed that Pulte doesn't put more effort in delivering the final product. We will definitely make them address everything but it is time we shouldn't have to spend. ... More

I've been trying to get a couple settlement holes in my yard for two months now. I had a weather letter at closing for them to finish the final grade of my yard after closing. Very disappointed but not really surprised.

Our construction manager, Connor, was great. There were a few issues upon moving in that we are still trying to get resolved, but it’s as expected with new construction.

My experience was good in terms of home buying, and but since we closed, we have been identifying the issues pretty much in a lot of things, which made me lose trust on how the builder has handled the construction, and why within just first 3 months we've been experiencing all these issues.. I would recommend exercising caution if anyone is buying from them.. but to their credit, so far the responsiveness has been great, and they are resolving issues (although there shouldn't have been any in the first place)