Pulte Homes Reviews

Look of house out side is important as well as inside and sights have to be at list 60 x 130 better landscape in front and back of the home

Pulte builds beautiful homes , however disappointed with them overlooking the attention to details and poor communication throughout the build process.

There's a lot of things I'm starting to see in the house that I might have issues with. I haven't used the warranty yet but some of these things should have been taken care of when the house was built

The home was priced as per the market value but the craftsmanship of the house is not up to the standards. They just try to rush and finish the home rather than doing the right thing.

We were told there would be a 30 day review after we moved in. We have not heard a word. There is a big disconnect between Pulte Sales and the HOA Board which has Pulte employees on the board until all houses are sold. Communication with the HOA is entirely up to us, otherwise we would never hear a word.

We started the paperwork for our new home on January 28, 2019. We also worked with two other mortgage companies for our loan. We where putting 50% down and financing 50% with the intentions of paying the house off in 5 years. We got home on February 5, 2019, which I spent 2 complete days getting all the information to all the mortgage companies for their underwriting companies. After 2 weeks we where pre-approved for the loan with the other 2 loan companies and our own bank. Pulte mortgage people we worked with where Sally and Sarah. They were really great and went the extra mile to help us. We just kept getting asked for more information because we are self-employed. Who do they think employees get their W-2's from. THERE EMPLOYERS LIKE US. We had 6 times the money in one account to pay for the home, but they treated us like we where high risk. We had to provide 4 years income tax papers, 6 month bank statements, proof that we where a real business. We provided them with 4 year of income tax papers for each business. It just seemed like every other day we had to send more documentation. Our Vice President in our bank here, that we deal with on a daily basis, said that they were doing unethical practices. We kept being told that we where approved for the loan in underwriting, and then the next day Sally would call me and ask me for more information. We where to do the walk through and close on the house, July 5, 2019. The day of July 3, 2019, we received a call from the head of the Pulte Mortgage and she told us not to come down for the walk through, the our loan was still in underwriting. Our salesman John, which by the was is a wonderful person and a very helpful, honest guy, told us to come down and do the walk through anyway. We did and our job supervisor wasn't there and we did the walk through with another Job Supervisor. He was great. There were several things that need to be taken care of, like we had ordered the upgrade kitchen cabinets that were wrong, cut in our wood flooring, nails in the wall, paint on floor and glass shower doors, fan in master bathroom the bearing in the motor where bad, fingerprints in the varnish on the special ordered front door. We went back 2 1/2 months later and some of the stuff wasn't done yet. We called our job supervisor and he assured us that he would take care of the matter. Then we get a call from our salesman 1 day after we get home, and he said that the job supervisor said we have to go through customer care to get things fixed. I has been a really bad experience with this home. We built our current home that we own debt free of 6,000 square ft., that we hired all our contractors with the exception of the things that we own business for, and we had a great time with it. It was such a joy, and the home that we built through Pulte was just on stress moment after another. If we had to recommend anything to you, I would NOT GO THOUGH PULTE to mortgage your home. PLEASE read the reviews and they are true. I will say that all the people that we dealt with, where GREAT, except the mortgage company. ... More

Work in detail is not good.

Very pleased with my home overall but I opted out of buying irrigation because my yard is so small that watering should not be an issue. Unfortunately the turf company laid poor quality sod over completely unprepared clay. Under the sod are multitudes of rocks and construction debris. The grass turned brown within 24 hours and now a week later, after heavy rain and copious amounts of water from a number of sprinklers I have purchased, there appears to be some hope that it may turn green. I have spent seven days outside, muddy, wet, bug bitten and suffering a shoulder injury from pulling a hose around from the one spigot on my house in an effort to resurrect this lawn because Pulte washes their hands of any responsibility for sod once installed. If it fails... it’s completely on the homeowner regardless of the quality of sod that the turf company throws down. Fresh, good quality sod, laid carefully over well prepared ground does not turn brown and appear dead within a day. This sod was not freshly cut and was hastily rolled out. Two and three inch gaps between pieces and large air pockets under the sod have prevented it from thriving. All I can do is continue to water and hope it survives because Pulte is not interested. ... More

Customer service is real slow to respond to problems , had appointment for 3 problems today 8-12pm. Only one showed up. Called 24 hrs ago for another problem, left voice msg and havent received a call back

Throughout the entire build process, everyone we dealt with was terrific. The only issue I had with the build design was that the layout that was assigned to us was the opposite of our neighbors on both sides of us. That meant that while our neighbors on either side of us have layouts that provide them with SW views, (which I desperately wanted when we selected one of the most expensive lots available) our layout gives us a SE view which is much least desirable to me. The arrangement also means that all of our windows on each side of the home face directly into each of our neighbors’ homes, as a result of being a mirror image of both. After the home was completed, I met one of our neighbors who informed me that for an additional $2,000 we could have “flipped” the floor plan, as they had opted to do, and had the SW view I wanted so badly. Our sales rep never mentioned that option to us for some unknown reason. Again, all the personnel we interfaced with were extremely pleasant, helpful and responsive. I couldn’t have asked for better customer service than what we received. THEN came the completion of the home which upon initial walk through appeared to only have minor cosmetic repair needs. We loved the materials we selected and the overall appearance of the home. Once in the residence, however, we had time to more carefully inspect the finished product and found a significant number of defects in the workmanship. For some reason, the way it was designed, many, if not most of the cupboards when fully opened bang into doors or walls. To prevent damage, we’ve had to stick little rubber bumpers all over the place. Also, the quality of the workmanship proved to be VERY sloppy. That’s the best word I can use to describe it. Things were installed crooked, we found excessive paint globs on just about every wall, uneven caulking so that in some places along the windows it’s about 1/16” at one end and over 1/4” at the other. Very sloppy paint job around all the windows and paint splattered on the porcelain tile floors that nobody bothered to clean up so i’ve been going around with my fingernails chipping it off. There are gaps around cabinets where there shouldn’t be. We selected and paid for the “Upgraded kitchen appliance package” but I am not at all impressed. The fridge is relatively small for an “upgrade” model and the drawers in the refrigerated do not glide in and out at all, and the bottom drawer scrapes as you pull it in and out. When I reported the problem to the Pulte Warranty Service, I was told that they would send me some lubricant. I haven’t yet received that but i’m doubtful that it will solve the problem as the parts that scrape are plastic. There also seemed to be missing shelves in the door because there’s a huge gap between where the bottom shelf fits and the next one above it has to go. The oven, as it cools down, whistles quite loudly. I was told that it’s just a “hum”, but whatever it is, it’s sufficiently annoying to me that i’m reluctant to use it at all now. The washer is apparently made to use very little water, so even with a large load the items seem to be sitting in about 2” of water which tends to cause it to go out of balance frequently and the entire machine shifts in its position about 15 degrees —- and it’s a heavy machine! When the microwave completes its cook time, rather than signal the end and then shut off...the fan continues to run until you either open the door or press “cancel”. The maintenance supervisor received our initial Punch List and came over to review everything. So far he’s been very responsive and understanding. Although nothing has been remedied yet, it’s still too soon to reasonably expect any action. We have a 3 car garage that consists of one large entry door, a shallow divider wall and one small entry door which actually makes it more difficult to get 3 cars into it than if it were one single garage door entry or if the space between the doors wasn’t so wide) both doors are already having issues after just 6 weeks past closing. I called the garage company who was able to schedule a check on them the same week I called (this week) With all the complaints we have, I want to stress how wonderful everyone was to deal with. Pretty outstanding, actually. It’s really a shame that the product doesn’t measure up to the personnel Pulte hires. They made the entire experience so easy, stress-free and kept us informed about everything during the entire build period. We also went through Pulte Mortgage and Insurance and got a much better insurance rate than with All-State or even Geiko, which impressed me. The Mortgage folks were equally outstanding in the service they provided to us. I would give the construction quality a 2 1/2 stars and the people we worked with all 5 stars. This is definitely a “production” home build and it shows in the final product. I think it took about 3 1/2 months from start to finish on a 2480+ sq. ft. house with a lot of unskilled and poorly trained labor. For a $520,000 home, the finished product falls way short of that price point, in my opinion. Going forward, if all of my “issues” that CAN be resolved, are, I hope to have another opportunity to submit a final review wherein I can provide a much more positive response for prospective home buyers. ... More

Check icemaker in frig, ours was block of ice missing the cube tray! Check all tv hdmi cable are easily accessible, ours was hidden deep inside the wall, had to dig it out. All receptables are on , none are “tripped” , cable man had trouble powering the internet panel...check gutters during heavy rain, water missing gutters.

Some details of lot layouts and community buildout were not shared prior to purchase as most would expect. Parts of the community with excellent retention of shade trees and landscaping, other areas not. Overall an OK experience at the Oakfield price point with minor issues post-move in. Paint quality is absolute builder grade and some of the recessed light fixtures were not well installed. Paint will mark easily forcing repainting after movers. The houses go together quickly. A very nice kitchen (which had 3 separate upgrades by us) but the wall between the pantry (a nice feature) and the garage, is apparently not insulated because the pantry gets amazingly warm in the summertime. Some framing issues with corners not being close to square, not a huge issue, but a real quality issue from our perspective. Ask lots of questions... ... More

This is the second home my wife and I have constructed in Indiana and the fifth home owned. Overall, there has been a lack of quality control and attention to detail during the construction process. Following are examples - Dishwasher was either defective or installed incorrectly. The result was the soaking of the subfloor of the kitchen. The level of damage required a water restoration company to come to the house to remedy. The process is ongoing and may require disassembly of the cabinets. Landscapers have cracked sidewalk and driveway while operating a bulldozer. In the building process, after drywall installed, workers punched a hole through the wall to run an extension cord. The steel I Beam running the length of the basement has construction mud caked in multiple spots. Pulte process appears as we will fix on the backside rather than quality control on the frontside before the owner closes on the house. We specifically chose Pulte because of the floor plan of the house and the Hidden Pines neighborhood. ... More

Have had some quality issues with the home. Had a gas leak, A/C didn't have coolant due to a loose fitting, lumps in the floor under the carpet, hollow sounding floor in the kitchen. The person that handles the warranties had been very responsive. The yard grading is somewhat of a disaster in that the backyard has a really step hill that wasn't there when we purchased the lot. The neighbors on either side have flat yards so I'm not sure how it ended up this way. Having a hard time getting the builder to do anything about it. The house cosmetically is very nice. The stonework was very well done and the cabinets and trim are really nice. ... More

This was our first home purchase and our experience throughout the building process was phenomenal. Unfortunately, that level of service ended when we signed on the dotted line and handed over the check. There were a few remaining issues to be resolved at closing which we were promised would be handled promptly. That was not the case. We were left to project manage those repairs on our own along with the additional ones that popped up shortly after closing. Word of advice — when building with Pulte, do not close on the home until all issues are resolved or added to the escrow list.

Basic construction pretty good. Finish work less than expected. Only been in house for six weeks so still discovering the “warts”.

There were a lot of inconsistencies between what we were told as far as timelines and our options, and what actually happened. There were numerous errors that were caught along the way with design and at one point almost walked away from the home. However, in the end the quality of the home turned out great, but not the exact design we were hoping for.

I found the quality of work just so so. Would rate as an average home builder. Had problems from the start and throughout the build. Nice looking home, but you will pay, just like any other new home build for the upgrades, which will probably be a lot. A lot of problems along the way were addressed right away, others not so fast. You need to be very vigil throughout the whole process.

Both my husband and I think that Pulte should consider the following as standards. Prewire, front landscaping, height of toilets. These are just some examples of things that are basic common sense. For the amount of money one is paying, we expected these to be standard.

Can’t seem to get issues that were supposed to be fixed prior to closing fixed over 1 month later.

You don't want reviewers to hear what I think, wouldn't recommend pulte homes

People were always very reponsive to me. No complains. However regarding quailty of material is perceived after a little more than a month in the house. The whole second floor squeaks, in some areas very loud where we avoid to walk when little kids are sleeping. Carpet instalation is very poor, there are places where it is already pealing off and also there are many places with carpet nail not properly installed that hurts when we walk over. Hardwood Floors have gaps in some areas which are not supposed to have as we can see in the rest of the house. I believe the one year review will take many days to solve all the issues. ... More

While the sales and design phases went smoothly, we were disappointed with the construction process. Although we were assigned a construction manager, it quickly became clear that we needed to be our own advocates throughout the build. On our own initiative, we discovered that plumbing for a second shower head in the master bath was missed. Additionally, the wrong paint color was used throughout the home, requiring a complete repaint. We also identified cracked roof trusses that needed to be addressed. Although our construction manager promised to send pictures confirming the roof trusses and house wrap were properly repaired, no photos were ever provided. We were left to simply “trust” that these critical repairs were completed as claimed. After taking ownership, we noticed multiple workmanship issues that were frustrating. Among others, we encountered the following after move-in: 1. Tile and grout issues were found in the master bath 2. Hardwood flooring in the kitchen separated 3. Construction debris had hardened on the mailbox and windows and could not be removed with standard cleaning products 4. Paint splatters were found on the hardwood floors, drawer knobs, and under the toilets 5. Carpet was installed with nails not driven down properly 6. The stone fireplace was not level with the mantel 7. A bathroom vent was not installed correctly 8. External areas were not caulked correctly 9. Brick mortar was cracked or missing Despite Pulte’s emphasis on quality control, we strongly recommend hiring a third-party inspector (which we did) and regularly visiting the site to monitor progress. Overall, while there were positive aspects, the construction quality and post-close workmanship were disappointing and frustrating—especially considering the cost of the home. ... More

8 weeks in and still waiting for grade approval so we can install landscaping. Temporary utility mast still in yard

Keeping good communicated with buyer is important and closing process is not as clear as it is supposed. Building process is rushed. The buyer has to remind the builder several times to fix the problems and not all concerned issues are repaired timely. During mortgage application process and mortgage transfer process, buyer has to call several times, leave voicemails to find the right person and get updated information. Need improvement.