Pulte Homes Reviews

I had an excellent experience buying my home with Pulte Homes, and I couldn’t be happier with the entire process. The Emerald Woods neighborhood is beautiful, well-designed, and truly feels like home. From the very beginning, my sales representative Leah was outstanding. She genuinely understood my needs, took the time to make sure every detail was addressed, and worked seamlessly with both my agent Vincent and me. Her communication, professionalism, and dedication made the buying process feel smooth and stress-free. The financing process with Pulte Mortgage was just as impressive. Sharde and Charlotte made everything easy to understand and incredibly efficient. They were responsive, knowledgeable, and ensured the entire financing process was smooth from start to finish. Closing day was just as seamless. Amy and the PGP Title team made the closing process fast and efficient, getting me off to my new home quickly without any stress or delays. The closing and final walkthrough experience truly set Pulte apart. Ed and Chris went above and beyond, taking the process personally and making sure my new home was absolutely perfect before closing. Their attention to detail and commitment to quality gave me complete confidence and peace of mind. Overall, this was a first-class homebuying experience. I highly recommend Pulte Homes and their amazing team to anyone looking for a quality home and a company that truly cares about their buyers. ... More

The team was great and very helpful. I’d also like to highlight Marissa. Even though she was a sales woman at a totally different complex, she gave me tons of amazing assistance and unmatched service before Aspen Ridge was even started.

We purchased a model home and we were very excited. There were things that needed to be fixed and we were told this would be taken care of so we went ahead and closed. We closed in September and most of what needed fixed still needs fixed. The communication is very slow or non-existent. We just want the things fixed so we do not have to think about it and can enjoy our new home. I know what one of Pulte's answers will be it has been to cold to paint our garage door but there have been several days this could have been done. It is very embarrassing and discouraging every time we pull into our driveway, we have to look at the mess of a garage door we have. We are the 1st house in the community so everyone has to look at our house both in our community and from the main road that passes by. The garage door is very noticeable. ... More

Mike was a pleasure to work with and truly cared for the product he built. Overall, the process was good. The mortgage process was a bit messy, but we got the deal done and love the home.

Bad build quality, slow response, to issues, deflection of complaints, denial of issues by people in charge. Non caring to problems encountered.

We have not had a good experience. First we were living on our home a few weeks and we had an issue with our smoke detectors. I called the warranty number and was told it’s not an emergency and they will come in 3 or 4 days. It’s a state law in Florida that you must have working smoke detectors so I don’t see how having no fire protection for my family is not an emergency. Also I pay HOA fees for my lawn to be cut, edged and fertilized none of which was being done for my first two months living in the community. I reached out to the managing group of the community and was told oh we are sorry we will start working on your lawn. I stated I’ve been paying for the service for two months and would like to be refunded the money I was told they don’t do refunds. How do you pay for a service and when the service is not done the contractor keeps the money? That doesn’t sound for or legal. ... More

What started as a very positive experience with sales and the design studio became more challenging once construction began. We encountered ongoing issues with follow-up, communication, and workmanship throughout the build. As a frame of reference, this is our third home and first new build. We selected most upgrades offered in our model and through the design studio. Despite being actively involved throughout the process, the overall quality did not fully meet our expectations, an experience we have since learned is shared by other Pulte homeowners in the area. While we are happy to be settling into our new home, we feel the value did not align with the investment. ... More

Too many people to deal with. Should have a point person to coordinate. Also, were pretty responsive but did not like the immediate first response by the CM to an issue was essentially 'not our problem'. With no investiagtion., But they then came around to at least investigate.

The GC, George, the sales person, Vivian have been wonderful to deal with through the home buying and building process. They were both very attentive and responsive to our needs and any issues we had, they had resolutions! We are so happy with the home we bought and dealing with these two exceptional professionals! My only gripe is Pulte Mortgage. They did not make the process seamless and added more stress to the home buying process as the communication and underwriting was not so great!

Very nice people to deal with, so far we are very happy and Monika is such a sweet person to deal with

The sales and construction teams at Pulte have been so awesome!!! We can’t say enough for how much they’ve helped us during the construction process and afterwards!! They’ve helped with many planning issues as well as building and after building the house questions and issues that have come up. Can’t thank you enough!! Super teams!!

It went well. Lizz was a pleasure to work with and provided excellent service

Horrible experience with Brian, sales consultant. He withheld information and lied about it. When we raised concerns once we found out the truth, Megan (Brian’s manager) asked Brian about we reported and reported a response back from him which contradicted what he told us. We went straight to Brian to clarify the inconsistency in what he told us verse what he told his Manager and were slapped with a harassment complaint and told we couldn’t meet with any employee of Pulte without prior approval a manager present and another person present. When we requested meetings the manager was never available. All this was happening while our home was being built prohibiting us from monitoring the progress of our build and communicate with Pulte about any further concerns. All this happened after a purchase agreement was signed and a significant amount of earnest money was paid by us. We have closed on the home and been in it for 2 months and already had multiple craftsmanship issues, none of which have been fixed at this point in time. Kitchen cabinets and counters are detaching from the walls in move in day, interior door handles have lock knobs that fell off the first time we went to lock the bathroom door, soft spots in the subfloor, miscut holes in cabinets that after many complaints during construction were poorly covered leaving an uneven kitchen cabinet base, we were told this would be replaced still waiting for that to happen. There is a list of items that Pulte signed off on saying they will fix, we are waiting to see if they will honor these fixes. There is not upfront pricing on anything, we asked very specific questions about this prior to purchase agreement signature and what appeared to be pricing for finished product was missing a lot of things, such as electrical(lights in every room are not included in the base price). Every appointment along the way was rushed, once they sent you a message to schedule you had a few days to set the appointment and attend or there were repercussions. Everything is a separate appointment, exterior color selections, then interior selections, than electrical. You have to sign off on everything at the end of each appointment. Would have been nice to make all selections and sign purchase agreement all at once so we knew the actual price and if we were truly able to get what we wanted for the budget we had. We clearly stated our budget prior to purchase agreement and were told we would be able to get what we wanted for that amount and it was not how it turned out. Materials used to build the home are not high quality and for a $700,000+ price tag I expected better quality, not basic builder grade or below. ... More

We love our new home and the Vale community! However, the buying process was somewhat undignified from what we would have expected from a large, well established home builder such as Pulte. Bottom line: promises were not kept. If they promise that any of the furniture comes with the home, we strongly suggest that you ask them to put it in writing. The other issue we had was with regard to quality control with respect to the home appliances. Unfortunately there was none! We moved in and were without 3 working appliances for the first couple of weeks. Although they were under warranty, we had to take time out of our busy work schedules to meet the repairman multiple times so they could diagnose, troubleshoot and order parts. All of this made the move-in process much more stressful and time consuming. ... More

This was a great experience overall. The quality of some materials is average.

Great living experience in my new home thank you

Pulte Homes made our American Dream come true. Eric H. was great with assisting us viewing Pulte Homes at Amber. He was thorough with explaining the buying process, he is highly knowledgeable with sales of real estate. Eric is a great person to meet. Made us feel welcomed to the Family City of Manteca. Love this neighborhood. It' s a great Investment. Denhem also assisted us with the walk through/orientation which he did a great job overall, explained the how to's of the home made sure our home was delivered perfectly complete. Sergio G. turned in our keys and gave us the great welcoming making sure our home was clean in detail. They are all a great team. ... More

Very poor craftsmanship overall. The house was not cleaned before closing and there were countless issues, they rushed to complete what they could in the one-hour window while we were at our closing appointment. One-hour was obviously not enough time to do the work that was needed to be done, then they wrote us off once we signed the papers. Countertops were cracked in several places at closing and they won't replace them, they just glued two of the pieces back together but cracks still exist and they will not respond to emails about it. Also there are holes in the drywall, gouges in stairs, etc. And they won't fix any of them. Finishes especially a lot of the trim is damaged in so many places - poorly installed. Just shoddy, cheap work all-around. ... More

Terrible with warranty issues. Sinkholes throughout entire Pulte subdivision. Admission that land was not prepped appropriately. Rather than reach out transparently to homeowners affected, everyone has had to track down people to talk to. Warranty windows set by Pulte and confirmed by homeowner result in trades not showing up as scheduled causing missed work and worse, no repairs being made unless homeowner reschedules. LVP popping up everywhere. Warranty sends one guy with no pics of which boards to replace despite the person who assessed the need for repair taking pictures and advising there was no need to keep boards marked in home. Trade showed up two hours beyond the 4 hour window scheduled. No call made to homeowner throughout the day informing of tardiness. Supervisor of floor warranty repair supposed to circle back a week later… did not. Says in text he’s sick. I will never buy Pulte again…. Beautiful floorplans… but dropping ball on craftmanship, ownership of mistakes, and customer service. ... More

I had a great experience with Pulte for my new construction home from the initial sales office meeting to the final home walkthrough.

1. The walls are thin - no privacy . 2. Built in trash tray tilts. 3. Gap between kitchen cabinets. 4. Marsh beside house after every drizzle or rain. Entry into the backyard from outside is not possible/accessible. 5. Debris sticks to kitchen sink - will not flow toward the drain. 6. Garage door is extremely loud. 7. Six Lights/lightbulbs designed for longevity have gone out within 30 days. 8. Secondary master shower door drips when open 9. Garage niche looks like an error in design. 10. Utility closet has no shelves nor hanging rod. What am I supposed to do? Stack to the ceiling? 11. Guidance with setting up doorbell and front door lock would have been helpful. 12. Door to secondary master bath opens awardly. 13. For the price, a light in both pantries would have been helpful. 14. Why were towel bars placed above the toilets? 15. For the price, no ceiling fans? This is Texas! 16. When one exits a vehicle in the driveway, he/she steps right onto grass. 17. Drafty windows. 18. During rainfall, I have TWO waterfalls at my entryway. ... More

We’re very happy with our new Pulte home. The build quality is solid, the layout is well thought out, and the finishes feel modern and durable. The construction process was smooth, and the team was responsive and professional throughout. Overall, it’s a comfortable, well-built home that met our expectations.

From my Sales Consultant (Ben), to my Construction Manager (Jake), to my Customer Care Manager (Junior) I truly feel like this team genuinely cares and wants the best for my home. They have all been so easy to communicate with, timely in their responses, and are consistently working towards achieving the highest quality home build and home buying experience. I can’t sing enough praise towards the people that Pulte has put in place. Throughout my entire journey with the Pulte Team I have encouraged my family to strongly consider buying with Pulte for their next home.

The sales office personnel (Yelena and Mary) were tremendous throughout the entire process! It was truly a pleasure working with them. They were extremely courteous and helpful the entire way! Enjoyed working with them. Chad was sensational as well as my QT rep!

No complaints at all.