Pulte Homes Reviews

This builder did a good job.

There are multiple issues in the house. Sod was not laid properly and was not watered properly until closing because of which most of my sod is already dead in spite of regular watering. Issues that were identified during prewalk are yet to be fixed and many issues identified during prewalk were only fixed after closing.

Quality of delivered product was great. Sales process was great. Pulte mortgage process was great. Virtual meeting with design center was challenging. Designer was impatient and frustrated at times. Post delivery support has been good in general. I had an air conditioning issue and I requested a manager to escalate the issue and manager never responded. The issue was eventually resolved but was frustrating not to have a manager respond.

The whole process was very straightforward and clearly communicated, and our GC was very understanding and responsive.

Everyone we worked with was super helpful, the home is beautiful and we are extremely happy with the quality and ongoing support.

Pulte has beautiful homes and great features but the final quality work lacks making for a disappointing experience. They take great upgrades and don’t watch carefully how the final touches are being complete and that’s where the quality suffers.

We have been greatly disappointed by a number of issues. We were pressured to close on the house with outstanding issues as we were guaranteed that they would be fixed in a timely manner. Some of the issues which remained and were discovered after represent safety issues as well. At this point, over a month after closing, many issues remain unresolved or took weeks to get fixed (with prodding from us - like HVAC piping putting us at risk of CO poisoning, a garage door screw which was broken leading to instability of the whole opening unit). Often, we received NO or very SLOW response when we asked about repairs. We still have a nonfunctional master bedroom shower (the door is currently off the hinges with cracked tiling which we paid extra for) in the master bedroom and no timeline for a fix with 3 failed attempts at repair. We have no guaranteed timeline for a fix. As it stands, we will continue to push for fixes but hesitate to recommend Pulte to others if this is the "Pulte experience". A few other issues took us by surprise. The lack of any finished flooring in the HVAC room on the second floor, the final grade (with multiple areas going towards the house), and that our driveway is now permanently stained by some sort of oil based splatter. ... More

The quality of build and special accommodates made upon request were superb. The communication was not good at times. I would rather hear there are no updates rather than radio silence. Builder did a good job of trying to make us whole in the end.

Just move in, now everything is good

Look elsewhere if you are interested in buying a great home !!!

The home buying experience was easy. The mortgage company was great and responsive. However, the work done on the house was very sloppy. You can tell the house was built by the lowest bidders. For example, there was paint splattered on the floor, cracked tile, towel holder was not anchored to the wall properly so as soon as we hung a towel it fell off the wall, caulking was not finished in some areas, and other minor details that you would normally not expect to deal with from a new house.

Our interaction with everyone from Pulte has been very positive

This is a well built home

Check the progress and frequently view during build cycle.

Mr Roy was outstanding and getting things done in timely manner

We received weekly updates until the month we proceeded to close. The closing date shifted twice due to incomplete projects. We acknowledged a ticket escalating missing appliance items in July (on the day we closed)…its now September—2 months with later no progress. Our neighbors warned us that once we close and complete the survey, customer service would deteriorate which it did—significantly. My wife and I are both military veterans (Air Force) and this is by far the worst experience considering we have purchased custom homes in 2 other states.

Poor finishing workmanship on home, doors not properly installed, mismatched French den doors, paint and drywall repairs needed, upgraded cabinets needed repairs, light fixtures dirty, outdoor brick walll poorly constructed and damaged (eyesore). Numerous other repairs required in home

It was good and good experience with builder. Only thing is the material is not good.

Great builder. Very responsive and helpful.

Buying my home is a smooth process. If there’s a problem, fast and ready to fix it

Pulte made it very easy to be a first time home buyer. From the application, Pulte mortgage and weekly build updates, I felt very informed every step of the way. Highly recommended Pulte!

Overall, quality and workmanship is good, but not good enough for the high prices they are asking. Should pay more attention to details, especially the painting.

Very disappointed ☹️☹️ First they didn't do what they promised second It almost 2 months since I moved and they haven't sent someone to fix imperfections ( cracked,paint, broken,etc etc) and I been called them very often they just said we will send someone tomorrow and the tomorrow never came

Zach and Havey…GREAT!!!! There for me all the way. Still to this day over 3 months of moving in Zach has been there for me.

Inconsistent communication with construction manager. Unfinished repair six weeks after problem brought to attention of construction manager.