Pulte Homes Reviews

Still awaiting an answer related to a structural issue.

Will write review when I’m able to move in. Closed on 10/30/23 move in delayed due to problem with flooring.

Many times false hopes and promises were given about construction issues and closing dates. Weeks went by with very little work on issues that were well known to all. Chosen siding was discontinued by the manufacturer but was never discovered leading us over a month behind on exterior finishes.

Pulte was quick to build the house and was on the early side of the projections. Program manager Davor is very responsive and knowledgeable. However number of identified issues within the first week of move in was surprising. Thankful we were not one of the last houses to be built in the sub as trades being on site helped with overcoming the issues. Drywall used within the house also seems to be on the cheaper side. Doesn’t take much for holes / dents to appear. We have been impressed with the thoughtfulness behind the HVAC efficiency and consistent heat/cooling air flow as well as the internet connectivity proactively designed into the house (pre-wiring and access point locations). ... More

The quality of the material is not as good as what we paid for. I'm not satisfied with the work done on the exterior. However, I had a good experience working with Tim, the construction contractor.

Overall, we had a good experience. However, they push for closing ASAP, resulting in having to close with a punch list. Once you close, it takes a lot of pushing from you to get things done.

The builder is always in a hurry to close the home. There are few aesthetics that are not finished properly. If they had taken time, they would probably had done a clean job. I still have blue tape issues after closing and I'm probably going to have them done myself.

Be sure to put everything in black and white when you're negotiating the deal with Pulte. We were promised with small a upgrade by the sales rep but it never happened by closing, no explaination, no responds. Also I recommend hiring a third party home inspector to do a pre walk through inspection, it will save you a lot of time spotting items to repair.

The quality of materials and workmanship is disappointing given the pricing of these homes. You would think for the money, you would receive "upgraded" items compared to the other builders. Upgrades are ridiculously expensive and when you do upgrade, the workmanship is sloppy (trimming not aligned, sloppy caulking, paint on everything; the carpets, faucets, countertops, windows, just to name a few). When asked to have things fixed during the walk-through, it wasn't any better. We're better off fixing everything ourselves. On the flipside, our building supervisor was amazing! If it wasn't for him, we wouldn't have known a lot of information that should have been told to us by our sales rep. Very responsive and very trustworthy. ... More

Home was purchased more than a year ago and half ago, took a long time to build and felt that since we didn’t live in the area home was left unfinished for longer than it should have been. Virtual walk thru failed miserably and after moving company is slow to respond to questions about paint and some other issues we had. Love river hall but need more attention to customer service and care.

The overall buying experience, while the house was under construction was, acceptable, however, a few days before the closing, during our final walk-through, we encountered issues with different items showing damage, for example, the Jack and Jill bathroom tub, it had a visible crack in the front, and our construction manager sent someone to patch it up, we requested to have a new tub installed, but our request was ignored. We do not want to have a tub that is patched up. We want a new tub, because we bought a brand new home! To date, we haven’t heard back from him after several messages, no intention to get back to us. Not a good experience, who likes to be ignored? He responded initially, that he tried to get access to the home, but the house was locked. After that we didn’t hear back from him anymore. We also reached out, because we got a letter from Cape fear water management that there were signs of a significant leak on the home, we were out of town at the time, so we reached out to him again, to see if he could send someone to inspect the property, but he did not respond to us at all! I would like if somebody could please get back to us and advise when the tub will be fixed, and also our kitchen ”hood”, as well as all the other touch ups that were not addressed. Thank you! Mr. and Mrs. Luminato ... More

When we moved in two of the ceiling lights in the kitchen were not working. It took about 4 weeks to get the electrician out. He repaired them but said that the electrical wires were never hooked up. We have globs of dried paint hanging down from the roof outside our master bath windows. We have been waiting now for 2 months for someone to come and scrape it off. The dry walls have many unsightly slice marks and areas that need scraping and smoothing. The landscaping has been dying due to lack of water. The landscaper came out and replaced the dead plants and now a tree and 7 other plants are dead for lack of water. ... More

We had a great experience with our sales agent and love our lot and floor plan but have been disappointed in the finish and trim of the home. Several of our level 5 cabinets have been cracked, paint chipped, gouged, exposed nail ends under office counter, trim work and paint is sloppy, very expensive hardwood floors are cracking and peeling. Warranty work has been very responsive and we hope to rectify the issues. We would not recommend choosing hardwood floors with Pulte, they were very expensive and despite controlling the humidity, only sweeping and damp cloth on any marks, we continue to see cracking and peeling, ... More

If asked "Would you recommend Pulte to a friend?" my answer would be "No." While many of the individuals I've interacted with while purchasing from Pulte have been helpful and pleasant, the overall process was neither enjoyable nor satisfying. Sales Process: 3/5 Build Process: 2/5 Warranty Process: 4/5 SALES: The sales rep was generally helpful and nice. I did find that it became much harder to get a hold of her AFTER we signed the initial contract. Overall, though, a decent experience. BUILDING: Though when we entered the contract we were told that closing should be able to happen within a couple of weeks. Instead, it was over a month. There was poor communication throughout that process and the opportunities to walk-through and blue tape the home were rushed. One of the major delays involved completely re-framing three windows in the main living area because the original framing was so bowed as to be unsafe. WARRANTY: Thankfully, our warranty rep has been very responsive and helpful. Which is EXCELLENT because there is a LOT on this house that needs warranty work. Almost every room has needed/will need warranty work, as well as the yard – we've had floor tiles replaced, grout refinished, counter enamel repaired, yard re-graded, and door frames adjusted – and that's not mentioning the work that has yet to be submitted: door latches not functioning, exterior doors not sealing, wall-paint flaking, nail-pops (and other settling issues), and on and on the list goes. Again, thankfully our warranty rep has been great to work with. BUT... if they had built the house right the first time through, most of these would not have been necessary and our buying process would have been much smoother. I have no intention of recommending or using Pulte again in the future. ... More

Sales consultant is zero helpful, any ways long story short, I had a bad experience with him..

Meh on workmanship, lots of fixing or corrections needed after close. Communication is lacking and they are inflexible throughout the process. Most likely my one and only purchase from Pulte.

Floor not even, still waiting for the parts were promised by the construction manager.

I must start off by staying my home had over a year worth of delays which significantly changed how much this home will cost me over the life of the loan due to interest rate changes during that time. The required deposit was $60k which made it very hard to back out of the deal. The contracted painters were the worst. My 7 and 10 year old nephews could have done a better job. The painters caused a lot of my repairs needed. I had the wrong colors on the walls, work was so sloppy it required 5 revisions of painting the main walls over. Black stain on my white oak hardwood which cause new floors to be ordered. I still have banisters that need black stain and poly. I have owned my house now a month. I still have paint spray over on my navy cabinets that are needing to be cleaned. I had cabinets replaced due to paint on them. Oh the worst is when the white brick on the front of my home had brown paint splashed on the front as if someone chucked brown paint out the top windows. Took 4 weeks after closing to get bricks replaced. Construction managers Van and later CJ are great communicators and tried their best to do the right thing and keep my meltdowns to a minimum. CJ went above and beyond trying to ensure Pulte reputation stayed in tact. I do not have fiber unground yet, no ability to get any internet so I cannot move in yet due to me working from home. So I am paying for a place I cannot live in yet. My 4floor AC stop working before closing and no one told me. Ben the Warrenty manager talked me off the ledge and really came to the rescue on that. I think a series of an awful lot of small issues that took weeks of followup, crying, meltdowns and time out of my life has me second guessing whatever I might find in the future. And this review doesn’t even completely express what I have been working through. ... More

I'll start with the positives: The sales manager was the most positive aspect of this experience. He was kind, helpful, and consistent. The price of the home was also fair...but the low price was also paired with low quality. The negatives: Squeaky floors Uneven, lumpy carpet throughout the upstairs Cabinetry installed crooked Cabinet trim cut incorrectly Screw holes in drywall not covered up Paint drippings throughout downstairs floor Deep scratches on the glass on office doors Many of these issues were brought up in the walk-through and pointed out to the construction manager. He failed to address almost all of them and then pressured us to go ahead and close on our home and use our one-time warranty to cover the issues. This is our second home purchase, the first was with a different builder. That home was half the price and double the quality of this one. The inexperienced construction manager paired with the poor quality construction made this home buying experience very disappointing. Our new home feels like a sub-par product, rushed to market without regard for quality. I can't recommend buying here. If given the chance, I wish I could go back and buy somewhere else. ... More

The compartment for the fridge is smaller than standard size at 35 inches instead of 39 inches. Several of the home buyers have had to remove baseboard to make it fit. Pulte does not seem to care. The drywall taping and texture are horrible. You can see joints in the drywall and texture patterns vary throughout the house. Some texture looks like poorly done patches. Skilled trades are extinct these days. Other neighbors have it much worse.

Both David’s were very helpful and rock stars. Rachel was not truthful and shared a lot of bad information making this process very difficult. The quality of the house if not worth the price. The yards could be more presentable at the time of sale. The floors are already squeaking and we have only been in the house a few months. There are a lot of craftsmanship items that Pulte still needs to fix.

Disappointed in final home ready state. Talking with several new owners in Pioneer Crossing all seem to share the same frustrations. 1. Quality workmanship by some sub contractors 2 unfinished landscape, trees, grass and general high level of construction debris left on site after closing.

As the title states, quality of workmanship is below average for a $600,000 house. Drywall and paint leading the way for some of the worst quality the minute you walk through the door. $30000.00 worth of flooring that buckles and cracks when you walk on it and the electrical lighting system that consistently flickers on one side of the house. This is the fifth NEW house that we have purchased and the first and last from Pulte. We started with a DR Horton home which had higher quality control standards than this house. Followed by Rylan homes, Collins Brothers and finally Pulte. To set a clear understanding we are not extremely picky customers. So much so I haven’t put one repair ticket in because I don’t have the faith in their subcontractors to do a better job a second time around. Some might ask if all of the other builders did a better job. Why didn’t we stick with them? Because location and timelines narrowed the path with the timeframe we were looking to be completed. In the end, there were some concessions with pricing that were made based on the final product, which was agreed-upon on both sides, which will cover the cost of some of these repairs. But overall with the constant upsell tactics from all the other Pulte sister companies from the mortgage lender to the insurance provider to the design studio really don’t help the Pulte brand name. ... More

The two weeks leading up to closing and now the weeks following closing have not been good. Communication has lacked, follow through has been non existent. Punch list items from final walk through are still not done and we’ve been in the new how over a month now.

Warranty work and follow up is poor.