Pulte Homes Reviews

My experience wasn’t horrible but it wasn’t great either for the amount of money spent on the home. I think the construction manager was spread too thin, did not have reliable contractors, seemed to jump from one project to another. Closing dates kept being pushed out and still had some issues that need to be resolved. In all fairness, I did have an in person visit from the Customer Care Manager who submitted a work order for the outstanding items. In conclusion, I believe Pulte can make for a great experience if they could recruit and retain enough top talent.

We had an okay experience with the home buying process. The sales office and project manager were great to work with. We had a very upsetting experience with the Pulte Mortgage lender who preapproved us at 1.5% lower than their actual rate. We used another lender who was more than 1.5% lower than the mortgage company and Pulte came fighting for our business. We lost trust in them. The building of the homes is okay. There is poor craftsmanship throughout the home. I will say that they were addressed but a new counter top should not have a nick in it or the floors have repaired scratches. There was a lot of paint droppings on the floor and carpet that needed cleaned off. A few knobs are cross threaded. Overall, being a new build more attention should have been put in the workmanship and quality. ... More

Overall experience was not great.

Just make sure you get clarification on everything

The compartment for the fridge is smaller than standard size at 35 inches instead of 39 inches. Several of the home buyers have had to remove baseboard to make it fit. Pulte does not seem to care. The drywall taping and texture are horrible. You can see joints in the drywall and texture patterns vary throughout the house. Some texture looks like poorly done patches. Skilled trades are extinct these days. Other neighbors have it much worse.

Overall the experience has been fine. I was set on the lot so I built with Pulte. Our sales representative, Jessica was misinformed on a number of items so we had to push hard to try to get what was promised. Dustin was excellent during the entire build. Quality of material and some crews need to be improved at this price point.

Slow response to the issues post-closing

Half of my backyard has made preservation, as it backs up to wetland. Thus means I cannot do anything to it, not even weed it. I wasn’t told this when I choose the lot, otherwise I probably would not have chose the lot. Feel like it has devalued the property. Just over a month after move in, quality and workmanship on the home is average, but no major faults found. Bought connected home pkg, which still isn’t completely connected. New community so still alot of construction and growing pains with noise and dirt.

Had I not been onsite there would have been so many things that would have had to be addressed at closing or under warranty because of poor workmanship and not being noticed by management onsite. Raylan did the best he could to follow though with the issues but he was trying to oversee contractors that didn’t care about their work. When Josh took over things changed. He was able to address the issues and get them corrected the first time I pointed it our not after I had to stay after him several times. In the end I am happy with my home I just know that some of the other neighbors who were not here to oversee their homes construction will have many issues that Pulte will have to deal with. ... More

I purchased a Pulte home because of their reputation for quality. I also feel like I received a great value for the price paid. For that, service quality was not satisfactory, the buying process was not coordinated and the builder was inflexible to accommodate my requested move in date. The property was listed as "move in ready." Hopefully, they will be responsive when I need warranty items fixed.

The builder identified several defects that needed to be corrected. About 6 weeks after the passing, those defects still need to be corrected. Detail siding work had several defects. I am still trying to get them corrected.

Both David’s were very helpful and rock stars. Rachel was not truthful and shared a lot of bad information making this process very difficult. The quality of the house if not worth the price. The yards could be more presentable at the time of sale. The floors are already squeaking and we have only been in the house a few months. There are a lot of craftsmanship items that Pulte still needs to fix.

Disappointed in final home ready state. Talking with several new owners in Pioneer Crossing all seem to share the same frustrations. 1. Quality workmanship by some sub contractors 2 unfinished landscape, trees, grass and general high level of construction debris left on site after closing.

Good workmanship quality builders.

Stay on top of your team and expect things to be subpar. If it weren't for the construction foreman, community sales manager, and warranty rep, this would've be a 1-2 star review.

As the title states, quality of workmanship is below average for a $600,000 house. Drywall and paint leading the way for some of the worst quality the minute you walk through the door. $30000.00 worth of flooring that buckles and cracks when you walk on it and the electrical lighting system that consistently flickers on one side of the house. This is the fifth NEW house that we have purchased and the first and last from Pulte. We started with a DR Horton home which had higher quality control standards than this house. Followed by Rylan homes, Collins Brothers and finally Pulte. To set a clear understanding we are not extremely picky customers. So much so I haven’t put one repair ticket in because I don’t have the faith in their subcontractors to do a better job a second time around. Some might ask if all of the other builders did a better job. Why didn’t we stick with them? Because location and timelines narrowed the path with the timeframe we were looking to be completed. In the end, there were some concessions with pricing that were made based on the final product, which was agreed-upon on both sides, which will cover the cost of some of these repairs. But overall with the constant upsell tactics from all the other Pulte sister companies from the mortgage lender to the insurance provider to the design studio really don’t help the Pulte brand name. ... More

We moved in 2 months ago and still do not have a sidewalk, back stoop, driveway, final grading or sod. Pulte was in a hurray to get us closed in March but not to complete their outside work except where required to get an occupancy permit for later closings. The Pulte personnel we deal with are helpful but I think their hands are tied by the ridged policies of Pulte. As to quality of workmanship, I don't think they do a better job than any other builder. A buyer has to pay a lot for extras just to get good, but not great, quality finishes. $1,313 for a basic laundry tub. $1,330 for a couple cabinets in the laundry room. $183 for a single ceiling light and another $120 for the switch to turn it on! Bathroom faucets spill water on the back of the sink. The upgraded paint they use rubs off easily. Drywall imperfections are obvious. Garage is dry walled and taped but not mudded or painted. Front stoop roughly finished and loaded with stains. Trim around front door roughly finished. Perhaps this is to be expected for any new construction, but it doesn't make a buyer of a half million dollar house feel special. We have a generally well built home but I would not say it is exceptionally good quality. If possible for a buyer, he or she would be better off using an outside contractor for painting and closet cabinetry. Finally, Pulte continues its nickel and diming at closing by requiring the buyer to reimburse it for transfer taxes that are by law customarily a seller's obligation. ... More

The reason for the frustration and disappointment is because the final product was not worth the price charged. If the cost of the house was $100K less this experience would have been great, as we would have had lower expectations. For the price paid our expectations of quality of workmanship and quality of materials was much higher than what was delivered. The Pulte staff were pleasant, easy to work with and overall good with communication. However despite multiple attempts to bring back contractors over and over again to correct many workmanship issues in the build process it's still sloppy (careless, lazy, poor quality) work and we feel that they failed to deliver a quality home for the price paid. Lovely from a distance, sloppy from up close. ... More

The two weeks leading up to closing and now the weeks following closing have not been good. Communication has lacked, follow through has been non existent. Punch list items from final walk through are still not done and we’ve been in the new how over a month now.

Beautiful home. The process took 18 months, misinformation and poor communication during this process. In the end we gsve a lovely home!

The house is beautiful butThe mortgage process is terrible. And there is no responses to issues after we received the house

Warranty work and follow up is poor.

Lack of trades work being checked for quality. It seems the area lacks the labor force to meet deadlines. I would reconsider if I could. Get sod in back because the other option is all weeds. The area was strewn with garbage and nails and old wood throughout process. They try but to much going on.

Pulte home buying process took much longer than expected beyond what was communicated. After the lumber shortage ended, delays were CONSTANT. Much of the contractors in this community were unreliable, slow and didn’t provide as quality of a product as Pulte was charging.

Built a townhome with Pulte and the process was pretty average across what to expect for a home buying/building experience. It looks great at first but be prepared to notice issues shortly after. Only 2 months into living in a new space and already have a list formed for warranty items. I couldn't imagine living here for ore than 10 years without things starting to fall apart but it is great for a short term home idea.