Pulte Homes Reviews

Purchase - I felt pressure - I was told there weren’t many units like what I wanted But when I moved in and even until today it’s clear there are plenty! I was mislead about ability to use the yard (there is none) it’s nothing but a hill. The house itself is full of mysterious things! So far I’ve had issues with hot water, WiFi that required drilling, my AC has been repaired, The Carpets (vendor never called to schedule repairs) the Gutters that are affixed in the wrong direction (it’s been 5 days still waiting on vendor to call to schedule repairs) the concrete pour in the garage and driveway is sloppy my kitchen cabinets are missing chunks of wood on the bottoms the bathroom door has fallen off the hinges the outlet in the garage was 1/2 coved by a piece of metal that someone bent to accommodate the plug. The sink in the kitchen the faucet was not installed properly it moves all over and there’s make shift reinforcement to hold the sink in place. Closets have support bars in the wrong spots and some have no bars at all. It’s all lazily assembled. Like no one takes pride in their work. I call it the bare minimum house. Even the light bulbs used were garbage. Imagine how many few maintenance calls you’d get if you just cared. Took a little pride in the work. How much do you pay to have the plumber, electrician, ac repairman now the gutter guy come to these homes to repair work that was literally just completed. Also landscaping around the community is still awful the drains are still full of construction debris and last I saw the sprinklers were not watering anything. Just shooting up like the fountain at bellagio. I came from Pulte in Florida and never had an issue. I had trust in the brand and had the same expectation of this home. If given the opportunity to do it over I’d not go with Pulte. ... More

The sales experience went exceptionally well. My sales person was extremely responsive and follow through was fabulous. My issues all arise from the work of the vendors as detailed work was not completed at final pre-closing walk through nor has it been followed up as promised post closing. I am beyond frustrated and so disappointed.

Very disappointing experience from start to finish for this process. We were made to feel as if we did not belong in this neighborhood from the first day we came in to view the model home. The person walking us through picking out electrical gave us bad advice which will cost us more headaches and money in the long run (an electrician or contractor should be walking people through these decisions, not someone from sales). Then we got a new sales person halfway through who never checked on us and was hard to get ahold of. Post closing we have had issues in our home that have not been addressed in a timely manner and we are still waiting to get a driveway (2)+ months after moving in - with no access to our garage for over a month. We have been down to one car since one of our vehicles is electric and it cannot sit outside on the street for months on end. ... More

Upside experience - sales person, interior design personnel and closing group all professional in every aspect. Downside- overall home construction and workmanship & materials were substandard. Information passed on to us that layers of staff to QA relative to the building process to ensure building integrity- safety was very deceiving. There was only a pair of eyes performing this QA (James). Thus a long list was submitted of incomplete, faulty workmanship and substandard materials which needed remediation from pre closing, closing 02/26 up to this point in time 4/23/25. Some issues resolved some still remain active in a long & continuous process. Issues presented to construction manager, Customer Care Staff including the senior staff Rick. We are now on our second phase of remediation process (dated 4/21/25). Some issues were resolved but others remain and new ones discovered. The workmanship and quality of materials not in sync with the price tag and did not do justice to the person who designed this beautiful house. We have stated in the previous evaluation that workmanship was shoddy. The journey remains bumpy, stressful/frustrating & costly on our end ( in time & money as out of state buyers). But most importantly, we were deprived of the JOY & PRIDE of a Pulte home ownership. Sad to say in all honesty; Pulte's mission statement did not hold true. This is extremely disappointing to say the least comparing past home buying experiences Pulte included. That said, thanking you for hearing us out. Hopefully with a favorable outcome. ... More

From dimensions of home to poor build quality in each aspect of construction, they have used the lowest quality material possible to give homeowners their homes so that they will end up spending thousands and thousands in dollars in subsequent years while Pulte maximizes the profit. This kind of corporate greed at expense of consumer is appalling. Pulte and its employees are so rude and dont care about issues

Be careful buying a home with Pulte. Lots of items promised & not delivered that we paid for! Overall, a terrible experience with the construction manager.

Sales was good as well as mortgage process. All add on items were over priced for the value furnished. The French doors in the den were installed off center and had to be reconstructed after move in. Many items were missed or damaged. The warranty department is all about excuses for not doing the work. Instead of fixing the items now they keep saying wait for the one year mark because they only fix items once. Pulte used to be a great builder in the 90s but are only interested in getting more money for junk. Not satisfied at all.

Purchased a very expensive lot well over $225,000 and was told that my screen porch would have the perfect view of the lagoon. Nope, they were putting it on the other side facing other homes and not the lagoon. Quote “the buyer does not get to determine what side the porch is on”. I had to get my realtor and others involved and it took months to agree to flip. Every little thing they made extremely difficult to work with. The interior of the home is just okay, workmanship. The tile floor in the bathroom is terribly grouted. The septic system backed up on the first night we stayed here and they had to dig up my front sidewalk to correct it. My hot water heater tank broke within the first 30 days came to fix it several times and finally had to replace it. My sprinkler system leaks. Told by Pulte that it was a town issue, got the town to come out and the said it was not at the meter and that Pulte was responsible to repair. The heating strip on the furnace did not work and had to be replaced. The linen closet door in the master bathroom would open all the way it hit the door jam. Builder told me that’s the way it was designed that’s the plan. I wasn’t goning to let that go. THEY FIXED IT AT THE VERY LAST SECOND BEFORE CLOSING. KitchenAid glass cooktop was cracked and had to be replaced. When you spend $870,000 on a home, it should have been a MUCH BETTER experience and MUCH BETTER crafmanship. This is NOT the first house we have built, it is however is the most expensive with terrible craftsmanship - I would never ever build with this builder again. ... More

If you buy a home from pulte make sure you get the ALL the punch list items on the list. The project manager said yes to numerous things as we walked through and blue taped and said he would take care of it... but only did the items we wrote down. When I got the key to the house here was still about 10 blue taped tags on the wall and items. He must of barely walked through the house. He would make a great used care salesman. Now those damaged item Pulte will not address because it was not on the walk through list. I sent 42 item list with photos within 3 weeks after moving in and now I have to replace these items on a brand new house.. But I guess that's all you get when you spend 3/4 of a million dollars these day. Pulte is a number game and the customer is only a number. The contractors they use are total pigs. I watched the house go from ground level up and the amount of trash they leave laying around shows the level of workmanship your getting. ... More

Cold air is flowing into the room, no proper insulation. Even after repeating request issue is not addressed for months.

I had not lived in my new home for a month when I had an emergency plumbing issue. I could not get a hold of anyone immediately. My down stairs flooded with sewer water still no response from Pulte. The plumbing company did come and identified that the sewer pipe was broken. It has been replaced but have still not had contact with Pulte. Not the way I would do business

We don’t have access to our own mail and there is no one to reach out to so lack of communication, we spotted multiple imperfections in the home, particularly the tile in our shower is not level.

I love my home I think it’s very beautiful. Minor and some major concerns after only a few months living here. Construction was fast; however with speed they lacked attention to DETAIL. Half my electrical outlets throughout the house don’t work. Finding trash in the walls and outlets. Prepare to not have grass on closing date!

Too many quality issues with appliances(range, microwave) not working and needed replacement. Lot of painting tapes not cleared and needed to pinpoint.Electrical issues with lighting and plugs.

Questionable work by contractors. Poor drywall work, crooked walls, nail pops in ceiling, uneven flooring, lumps in carpet, caulking separating from counter, dings in cabinets.

While designing our new home, everything has to be in the STANDARD choices, regardless of custom’s needs (health and safety issues)! After closing, all issues that I reach out to the customer service were pushed away to 3rd parties, none was resolved by the customer care department! We have spent more time and money to fix issues that they won’t help! I’m so disappointed!

We closed 8/27/2024, moved in that same week. From the beginning we noticed a few itmes that were supposed to be taken cared of by our Construction Manager. The cans to our lighting were falling off, we had asked several times why they looked that way and he kept tallimg us he would push them back in place. when we moved in we figured out the were all missing a screw, they are all haing on by one screw. lets see how long they last. Second week in tje house we had to call Xcel energy becuse we had a strong gas odor in our kitchen. We 1st called the emergency number on the move in packet but never received any responce from Pulte about it. Turns out the gas line was not tighten correctly during installation so we had a gas leak. 11/11/2024 we still need paint and caulk on one of our bathroom windows, the stone on the outside has started to fall off and we have not received any response from their Customer Care Manager. I wish someone would have warned us about this builder before we walked into that office.. ... More

Everyone was great prior to closing. During my pre-closing walk through I identified several things that needed to be addressed, and the project manager promised that they would be done the day of or after closing. They were not, and many still have not been addressed 2 1/2 months later. In addition, I uncovered multiple additional issues with sloppy workmanship after closing and submitted requests for them to be addressed, they were no acknowledged. I escalated when I had AT&T come to install my internet and found that there was no conduit so internet couldn't be established. At that point, the Project Manager's supervisor met with me and again promised that Pulte would take care of everything within a week. That was a month ago and the only item that has been addressed is the internet. I have made several follow-up calls and have yet to get any results. I was told that the Project Manager would call me last week. I am still waiting on that call. Given the price point of my home (over $800K list) that I should be dealing with sloppy workmanship. In addition, I am very disappointed in the lack of pride in workmanship, lack of customer service and lack of responsiveness. ... More

There were issues that needed to be fixed before closing, but some weren't completed. I was assured they would be fixed, and I trusted them. After closing, the issues remained. I reported the problems and submitted requests, but I'm still waiting for someone to address them. I don't trust this builder. They took shortcuts to complete my house, and now I need to fix the problems. I'm frustrated that I can't get anyone to respond to me.

Was easy process, however we are having trouble getting the contractor come back out to fix issues that we saw on our walk down. House was not clean and found sun flower seeds in the carpet. Workmanship is not the best. Easy communication when we were buying the house.

I don’t even know where to begin, I probably wouldn’t go with another pulte home if I had to. Scraps left behind in my new house when I moved in, work wasn’t completed correctly. Basically no effort in making sure it was fixed correctly. Dustin yelling at my partner for having concerns over the quality of the work done on the house. Honestly it was the quality of the craftsmanship of the house that soured the whole process for me.

Disaster, nightmare with construction manager, so many unfinished jobs, , no response from him, left us hanging in there , oven and microwave cut out was wrong, wrong dimensions, has to pay so much money for installers , oven base was not build properly, chimney hood not aligned , toilets leaking , hoa is nightmare, wrong information provided at the time of purchase that we can build fence because we have dogs but now they denying us, they taking too long to approve the patio or driveway extension , can not park two cars because driveway not wide enough , if there was no appliances provided like other builders at least provided us with correct cut outs, lots of jobs construction manager promised to finish if we give him perfect score on his survey and go for closing those were not finished after closing , no response, he got the money for scoring high , we had to because we ask him to do certain things but nothing got done. It’s all about getting survey and money they want to look good and get the money for each survey that’s all , we spend so much money it’s over half a million dollars and got not a satisfactory service. ... More

Not even willing to come out and take a look at the construction defect issues. Just Video call appointment and declined all of repairs request. All of my claims are industry standard and asked me to go to model home and take a look at it. Air conditioning rattling/vibration issue, the customer service supervisor said my neighbor have the same problem and asked me to start logging when it happens. This is not customer service! We sold a house to you so rest of them are “All your problems” We bought several properties from different builders but Pulte is the worst so far. None of builders customers service have this kind of attitude. Never ever buy any property from Pulte ... More

have multiple issues with the home from nails popping out of the carpet, missing Hangers, caulk, gaps between wall and floor.

Pulte has a big problem in the Double Branch Community with the contractor living in unfinished homes, not to mention the using of the bathrooms in homes that are pending purchase. As, a buyer I stressed that the homes remained locked unless work was being done in them.