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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12949 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 3.9 out of 5 stars in All Areas

12949 Reviews in All Areas

Star Rating Breakdown

5 ★ 6174

4 ★ 2605

3 ★ 1920

2 ★ 1147

1 ★ 1103

Ratings by Category

Overall 3.9

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Pulte Homes

  • Pavel P.
  • Verified HomeBuyer
  • January 24, 2026
  • Lathrop, CA

Pulte does make great homes, but the management / builder team does not care after you sign on the papers. Even on my key day, nobody was present from the builder side. It felt so racism.

Pulte Homes responded:
Thank you for sharing your experience. We’re truly sorry to hear that you felt unsupported after closing and especially disappointed on your key day, which should be an exciting and positive milestone. Your feedback is important to us and we would like to make leadership aware of your experience. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 2

Quality 5

Trustworthiness 4

Value 3

Responsiveness 5

Great homes…however…

  • Salvatore D.
  • Verified HomeBuyer
  • August 14, 2025
  • Immokalee, FL

Great quality homes worth every dollar. However, the buying process via Pulte Mortgage was very annoying and stressful, as they are asking too many little things that honestly other mortgage companies don’t ask. I’m sure there company has their reasons to go sober this stressful process but I believe it should be reviewed. I also got same feedback from many other people that went via Pulte Mortgage. Beside that, all the people working for Pulte are amazing and professional.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re happy to hear that you’re enjoying the quality of your new home and had positive interactions with our team! We’re sorry to learn about the stress you experienced during the mortgage process and understand how this could impact the overall experience. We’ll be sure to share your comments with our mortgage leadership for review, as we value your input in helping us improve. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Trust

  • Raul C.
  • Verified HomeBuyer
  • May 21, 2024
  • Tucson, AZ

So to make a long story short. The process throughout the process was great with the superintendent. He was personable and great to work with. The issue came the day we were closing. The sales agent and his boss seemed like they cared but once it came down to it their true colors came out. They lied, deceived, manipulated, and no sense of urgency or remorse. I was really excited throughout the process and it was shattered after that day.

Pulte Homes responded:
Hi Raul, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2

Quality 5

Trustworthiness 2

Value 4

Responsiveness 5

scott was the most knowledgeable and helpful person at the job. without him i would rate the experiece as bad. steve at the closing was very hepful and a much appreciated person.

  • Denny B.
  • Verified HomeBuyer
  • November 03, 2023
  • Powell, OH

as above without your construction supervisor scott i would rate the experience as not a very good one. he was the most helpful person on your team. steve at the closing as also very helpful. if it was not for him our closing was the worset one i have ever had. you have 2 great people in them

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^AF

Total Score 2

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Pulte

  • Anonymous
  • Verified HomeBuyer
  • August 31, 2023
  • Saint Augustine, FL

I feel like many of the delays I was not kept honestly aware of. The project manager sent a funny joke that i did not need. I just wanted honesty as to the progress of the home. It was a fast move in sale so they said and it took from November to July to complete.

Pulte Homes responded:
We're so sorry you had this experience but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF

Total Score 2

Quality 5

Trustworthiness 3

Value 5

Responsiveness 3

Pulse mortgage very bad customer service and lack of communication

  • Bruce C.
  • Verified HomeBuyer
  • May 10, 2023
  • Port Saint Lucie, FL

Pulse mortgage does not communicate that well very hard to get a hold of someone to talk to rate them very low

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 2

Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Rough experience

  • Ross L.
  • Verified HomeBuyer
  • February 02, 2023
  • Winfield, IL

Went with Pulte due to their great reputation. Unfortunately, maybe due to current times our experience was far less than stellar.

Pulte Homes responded:
We're sorry to hear that you didn't have a good experience and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP

Total Score 2

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

There is no title for this

  • Clifton E.
  • Verified HomeBuyer
  • January 19, 2023
  • Estero, FL

Communication when things were taking longer then expected was horrible mark the salesman made me feel like it was my fault thinking it was going to be done when they projected

Pulte Homes responded:
Hi Clifton, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 2

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Bad sales team

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Alameda, CA

We have serious issues with the sales team. Particularly for timing of pretty much anything and the mortgage process. We were literally pushed towards using pulte mortgage where pulte wasnt even able to provide the amount that we needed to borrow.

Pulte Homes responded:
Hello, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP

Total Score 2

Quality 5

Trustworthiness 5

Value 5

Responsiveness 1

Don’t trust the timeline

  • Andrew P.
  • Verified HomeBuyer
  • December 07, 2022
  • Riverview, FL

This experience was one of the most stressful events I’ve ever gone through. Not knowing when the house would be competed, not knowing what kind of lease to sign for a temporary rental, and not to mention the enormous loss of money we had to pay for a month to month rental.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information so we can get in touch with you? ^TP

Total Score 2

Quality 5

Trustworthiness 3

Value 5

Responsiveness 5

The Building Manager and the sales rep...Tommy and Cathy...both employees had a dedication and commitment to us that went way beyond any other experience

  • Mario S.
  • Verified HomeBuyer
  • February 01, 2022
  • FORT MYERS, FL

The quality of the work is excellent. Unfortunately due to the pandemic, targets on completions became an issue and supply delays constantly disrupted time lines. Communication regarding this issue is key and Pulte lived up to it and set very reasonable expectations.

Pulte Homes responded:
We are thrilled that you are pleased with your home and we were able to go over and beyond. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 2

Quality 5

Trustworthiness 3

Value 5

Responsiveness 3

GREAT BUILDER

  • Marco R.
  • Verified HomeBuyer
  • January 19, 2022
  • San Antonio, TX

In my opinion PULTE it´s a great home builder

Pulte Homes responded:
Thank you for your feedback. If you have any other feedback you would like to share please feel free to email us customersupport@pultegroup.com.

Total Score 2

Quality 4

Trustworthiness 5

Value 5

Responsiveness 3

Midgets issue

  • Lavanya C.
  • Verified HomeBuyer
  • April 15, 2021
  • Riverview, FL

Ponds were not planned correctly. The water is stagnant and we are not able to enjoy the view for which we paid additional money . There are midgets everywhere and I am not able to step outside because of this. Stagnant water can cause more issues long term.

Pulte Homes responded:
We are so sorry to hear that the pond in your community is not enjoyable and that you are experiencing a problem with midge flies. We would like to learn more about your concerns so we can make local leadership aware. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 2

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Great Sales Associate

  • Ricky S.
  • Verified HomeBuyer
  • January 21, 2026
  • LITCHFIELD PARK, AZ

The moment we walked in Erik was great. Erik treated us like people and not a number. He was not pushy at at all and did not try to sell us anything. Erik merely answered our questions and gave us further information. Erik was there every step up of the despite him. Ring moved to another location. The overall experience was not as great as Erik was. The mortgage process was a nightmare and after the close of the home, Pulte made us feel as though we were in this alone.

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very glad to hear that Erik made such a positive impression by treating you with respect, answering your questions, and supporting you throughout the process. At the same time, we’re sorry to hear that the mortgage process and post-closing experience did not meet your expectations and left you feeling unsupported. Your feedback is important, and we appreciate you bringing these concerns to our attention so we can work to improve the experience for future homeowners. ^KH

Total Score 2

Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Disappointing experience.

  • Anonymous
  • Verified HomeBuyer
  • December 09, 2025
  • Hamel, MN

Disappointing experience. We were promised a home in Aug but got our home in October. Sales rep we dealt with was bad at communication. We felt rushed and we did not get what was promised.

Pulte Homes responded:
Thank you for bringing this to our attention. We’re truly sorry to hear about the delays, the communication challenges with your sales representative, and the feeling of being rushed throughout the process. We'd like leadership to be aware of this, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Very happy with our home. Not happy with our construction supervisor or the selling agent for Pulte.

  • Michael P.
  • Verified HomeBuyer
  • October 13, 2025
  • Brownsburg, IN

We purchased a model home. The selling agent was very friendly at first until problems were discovered. There was cracked tile in the bathroom that was hidden from us by placement of furniture in the bathroom. We were aware of drywall issue in dining room ceiling needing to be repaired. We were not told at that time that it had been caused by a leak in the ceiling. Once we expressed our concern of not being told these issues before we signed, the selling agent became very difficult to work with. The construction supervisor was a complete flake. Getting things fixed and getting proper ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustrations you encountered during your home purchase, especially regarding communication and the issues discovered after closing. That’s not the experience we want for our homeowners. We appreciate you sharing both the positive and constructive feedback about our teams. Please know your comments have been shared with our local leadership for review. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 2

Value 4

Responsiveness 2

Pulte Home OK Mortgage & Title a 2‑Star Experience

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2025
  • San Marcos, TX

Rating: 3 Star The home design and build quality met expectations, but our biggest frustration was with the Pulte Mortgage and Title team (2 stars) for poor communication, delays, and lack of experience. These issues caused unnecessary stress and overshadowed the positives. While the house itself is fine, the process was far from smooth. Based on our experience, we would not purchase another Pulte home or recommend them to others.

Pulte Homes responded:
Thank you for taking the time to share your feedback. While we’re glad to hear the home design and build quality met your expectations, we’re truly sorry that the mortgage and title process caused frustration and stress. We understand how important clear communication and smooth coordination are during such an important milestone. Your feedback is valuable, and we’ll be sharing it with our teams to work toward improving the experience for future homeowners. ^KH

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Great Builder

  • Anonymous
  • Verified HomeBuyer
  • September 11, 2025
  • Bluffton, SC

Very frustrating dealing with sales people. The rest of the process was fine.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our sales team. We'd like to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 5

Trustworthiness 3

Value 3

Responsiveness 2

Prioritize Next Dollar Over Completing Projects

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2025
  • Rogers, MN

Finished the house itself just fine but have prioritized finishing the sod for houses that don’t have anyone living in them before ours that has been done for over two months. Feels like they don’t care about you after you signed for the house even though they haven’t fulfilled the commitment.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear your home was finished properly, but we’re sorry for the frustration around the delayed sod installation. We'd like to ensure that leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 1

Value 4

Responsiveness 3

High hopes initially with continued letdowns

  • Blair P.
  • Verified HomeBuyer
  • July 16, 2025
  • Santa Fe, NM

Working with the Pulte agent Susan was great. She was responsive and attentive. Working with Pulte mortgage was an unimitigated disaster. They were terrible. I can't recommend working with them EVER. We are finding issues with the finish work as we make our house a home. Some of the issues we have uncovered in the 2 months since we moved in: Missing baseboard Misaligned cabinet doors Missing cabinet drawer hardware Missing faceplate screws on light switch covers Completely missing light/fan stubs Existing light stubs for pendant lighting not actually wired to receive power When ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that working with Susan was a positive part of your experience, her responsiveness and attentiveness are exactly what we strive for across all teams. That said, we're very sorry to learn about the difficulties you faced with Pulte Mortgage, and the finish work issues you've encountered since moving in. We'd like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Sadly unimpressed so far - Disappointed with Pulte - thought they were better than this.

  • Steven B.
  • Verified HomeBuyer
  • July 16, 2025
  • Santa Fe, NM

The experience with Pulte has been problematic from well before we closed on our home. Communication during the completion of the build was poor and we rarely received status updates in a timely fashion. We were shocked at how unprepared the home was at the pre-closing orientation walkthrough with the construction manager. It would have taken hours to catalogue all of the obvious finish defects; some systems were inoperable; and it was obvious that no one had been actively supervising the the finish work during the last several seeks of construction. At the final closing walkthrough many ...

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointing and stressful this process has been for you. The concerns you’ve outlined—lack of timely communication, poor finish quality, incomplete walkthrough preparation, and ongoing delays in post-closing repairs—are absolutely not reflective of the standard we strive to uphold. We'd like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

Bad experience with pulte mortgage and final walk through before closing

  • Akshaya R.
  • Verified HomeBuyer
  • July 15, 2025
  • Bolingbrook, IL

The guy Jinathan Roman who was giving a final walk thru was extremely annoying. He was constantly talking and not allowing us to really inspect the home during the walk through. He must be doing it knowingly so that issues get overlooked. The loan process thru pulte mortgage was painful, very poor communication.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your final walkthrough and loan experience did not meet expectations. Your feedback about the walkthrough process and communication with Pulte Mortgage is very concerning, and we appreciate you bringing it to our attention. We’ll be sharing your comments with the appropriate teams to ensure improvements are made moving forward. Thank you again. ^KH

Total Score 2

Quality 4

Trustworthiness 3

Value 3

Responsiveness 5

Love the house but the process to buy it was very confusing and unfriendly.

  • Romny G.
  • Verified HomeBuyer
  • June 09, 2025
  • Davenport, FL

The sales process was simple and fast, however, the credit application process was very confusing and unfriendly. We spoke with at least 5 different people and the communication did not flow properly between the people involved. They seemed to work in different companies and not in the same department.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that your sales process was simple and enjoyable. However, we're truly sorry to learn that the credit application process did not meet your expectations. We understand how frustrating it must have been to speak with multiple people and still feel a lack of clear communication. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 2

Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Clarity of Details lacking

  • Laura M.
  • Verified HomeBuyer
  • March 08, 2025
  • Lemont, IL

Although the interior of home build was discussed and reviewed, the exterior of the home was not even an afterthought. We were expecting to have a front porch but our model does not have one. This was quite a shock and there was no review of model exterior allowing us to believe the photos we were initially shown of ranch duplexes all had porches. Pulte very unresponsive to our disappointment, almost negligent. Contract allowed no room for discussion or alterations. The build was also delayed from what sales representative discussed. Lastly sales rep. said we could plant our yard with ...

Pulte Homes responded:
We are so disappointed to hear that communication was not clear. We would like to make leadership aware of this situation and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH

Total Score 2

Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Builder Quality

  • Anonymous
  • Verified HomeBuyer
  • February 25, 2025
  • Las Vegas, NV

coming from HI we must say the quality of the workmanship of the new build developer that we purchased from is so bad. Workers up here do not take pride in their work. We are paying good money for our home and yet things like crooked racks, cabinets not straight, slashed door seals, pin hole in ceiling is just a few things that was wrong in our home.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your new home and appreciate you bringing these matters to our attention. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH

Total Score 2

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

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