Pulte Homes Reviews

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that Nick, Sam, and Raymond were amazing to work with and consistently available to support you throughout the process! We appreciate your feedback about the design studio appointment and the limited flexibility within the two-hour window; your perspective is valuable and will be shared with our team as we look for ways to improve the experience. Aside from that, we’re so glad to hear that the rest of your homebuying journey was outstanding! Enjoy your new home! ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear the mortgage process went smoothly, your home was ready as promised, and the white glove electronics setup was handled exceptionally well! It’s great to know that the minor issues you encountered were resolved quickly and that you felt supported throughout. We appreciate your feedback and your encouragement to reach out for service whenever needed! ^KH

Pulte Homes responded:
Thank you for sharing your experience! We’re thrilled to hear that Todd understood your needs right from the start and helped you find the perfect home, and that Gage kept you informed every step of the way with timely communication and personal attention! It’s amazing to know that the craftsmanship and quality exceeded your expectations and that your new home truly feels like your dream home. We greatly appreciate your kind words and are so glad your entire journey was a 5-star experience from start to finish! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with the builders, but we’re truly sorry that the mortgage process caused so much stress and put your home purchase at risk. Being stuck in underwriting without updates for weeks is unacceptable, especially when another lender was able to close in just one week. We'd like to make leadership aware of your situation, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive experience with us yesterday! It's wonderful to know that everyone you interacted with was polite and knowledgeable. Congratulations on your new home, enjoy! ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry for the ongoing electrical issues you encountered after move-in and the delay in receiving support during a situation that clearly required urgent attention. Your feedback is important, and we appreciate you bringing these concerns forward, we'd like to escalate your concerns to leadership for their review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We are truly sorry for the repeated water-heater failures, the significant inconvenience of being without hot water for weeks, and the out-of-pocket costs you’ve had to absorb. We appreciate you bringing these issues forward, and we would welcome the opportunity to reconnect so we can fully review what has happened and work toward a thorough and urgent resolution to restore your confidence and ensure your family’s well-being. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that Lisa did an awesome job guiding you through the models, neighborhoods, and design options from your very first visit all the way to closing! We truly appreciate your kind words and are so glad she helped make your homebuying experience a great one. Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you had a great experience with your construction manager, but we’re sorry that the point-of-sale experience didn’t meet the same standard. We appreciate your insight and will use it to help improve consistency across the entire process. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying the layout and decor of your home, but we’re sorry to learn that the overall quality hasn’t fully met your expectations for the price. We appreciate you bringing this to our attention and value your perspective as we continue working to improve the experience for our homeowners. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you had a wonderful home buying experience with Bradley! It's wonderful to know that our team was responsive to your questions and concerns. We appreciate your kind words, enjoy your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a great experience while working with our team! It's wonderful to know that you found the process to be smooth and our team was responsive to your questions and concerns! We appreciate your kind words, enjoy! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that every step of the process was smooth and that team members like Hannah, Anjelika, and Anne-Mishoe made you feel truly valued! It’s great to know that everyone you met was professional, first-class, and helped make the journey easy. Enjoy your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that the condition of your home did not reflect the quality you saw in the model or the expectations set during the process. We appreciate you bringing this to our attention, and we would welcome the opportunity to reconnect so we can address these outstanding defects promptly. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your early impressions. We’re glad to hear you’re enjoying the home so far, and we understand that it can take some time to feel confident about how everything will hold up. If any questions or concerns come up as you settle in, we’re here to help and make sure you feel supported every step of the way! ^KH

Pulte Homes responded:
Thank you for sharing your wonderful experience. We’re thrilled to hear that every step, from sales and mortgage to construction and service, has been amazing! It’s great to know you’re so happy with the craftsmanship, quality, and value of your home. We truly appreciate your trust in us and are honored that you would choose us again! ^KH

Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear that you were given incorrect irrigation guidance, especially since it led to a significant increase in your water bill. If the settings advised were not in line with the city’s permitted schedule, we understand why you feel this should be corrected. We’d welcome the opportunity to review the situation and discuss how we can help make this right. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for sharing your experience. While we’re glad to hear your initial sales process was positive, we’re truly sorry that the quality and workmanship you encountered after closing did not reflect the assurances you were given. We appreciate your feedback and your recommendation regarding third-party inspections, and we would welcome the opportunity to reconnect so we can work toward resolving these concerns promptly and restoring your confidence in your home. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for sharing your experience. We’re truly sorry to hear that your construction manager was difficult to reach and that commitments weren’t followed through on. We appreciate you bringing this to our attention and would welcome the opportunity to reconnect so we can help ensure these concerns are addressed promptly. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your experience! We’re thrilled to hear that your construction manager provided exceptional support, responding quickly, answering all your questions, and guiding you through each step of the build! It’s wonderful to know that his communication and expertise gave you confidence in your investment and in the quality of your new home. We truly appreciate your kind words! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re delighted to hear that your time as a Pulte homeowner has been so positive and that the team has remained responsive and supportive even months after move-in! Your enthusiasm means a lot to us, and we’re thrilled to know you feel a Pulte home is the way to go! ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear that Christian from the inspection team was a highlight of your journey and that the overall team left a positive impression! We’re sorry to hear that a few interactions with the mortgage personnel were frustrating, but we appreciate your balanced feedback. We’re glad the experience as a whole was a good one and are grateful for your kind words! ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We're so glad to hear that you are enjoying your new home and the community! ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re truly sorry to hear how deeply disappointed you feel and that broken promises and miscommunication led to such a stressful and upsetting situation. We appreciate you bringing this to our attention and would welcome the opportunity to speak with you directly so we can better understand what happened and work toward making things right. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that communication and your overall relationship with the team were very positive! It’s wonderful to know you find your home beautifully built, well-constructed, and truly comfortable. We appreciate your kind words and are glad you’re enjoying your new home! ^KH