Pulte Homes Reviews

The Sales Rep and Builder were great. Professional and knowledgeable about the house and the community. Notified us throughout the entire building process. Took care of things if they didn’t like what they saw on behalf of us. Generally really nice people.

Overall a very smooth and enjoyable experance Build quality was great !

They attended to every detail. Was extremely responsive and delivered a fantastic product. In fact we are considering buying another unit!

The design of the Gateway I with the option upgrade 4th bedroom is very good and practical. The overall craftsmanship is satisfactory BUT the concerns are relating to quality control. If one had carefully & thoroughly seen the finish in the areas we picked up, they would have been dealt with prior to taking delivery and closing. The Major and Moderate defects have been attended to and well-coordinated by the care manager. Some of these could have been picked up and attended by a closer inspection for quality control. There are some matters that will be attended to at the first year’s anniversary relating to: • Quartz countertops seem in the kitchen to be eliminated • Uneven paint application (white patch) near the vent area in the owner’s/primary bathroom • Some LVP flooring in the living room joins, are uneven and/or heavily scratched. These have been warped and will need replacing • Damage to the dry wall entrance from main bedroom to bathroom. Slight chipping was probably made when installing sink units or bath • Molding underneath the two windows have black smudge paint marks on the white painting • Kitchen ceiling near side window needs to be attended to make smooth and even This being the reason for Quality of workmanship & material that follows through to Overall Homebuying Experience being 4 out of 5, and the rest 5 out of 5. So, scoring over 90% totaling the 5 categories is an A+ grade which is excellent. Note that it is impossible to score 100% 5 out of 5 and there are always going to be items that will show up within a couple of months of living in the house. Does not necessarily need to be perfect but it must be right! No blame is made to any individual or specific department as we are all human so, the takeaway from this being, there could be room to step up in quality control area prior to preclosing and/or handover. Therefore, take this as a learning opportunity in the interest of progress. The positive overriding factors being one would be hard pressed to find a new single story dwelling Gateway I design with the options and upgrades of this caliber for the price point in 2025 and going forward located adjacent to an affluent area. Please note: The HOA management company do not read properly homeowners’ responses and the content of their replies as well as approach leaves a lot to be desired. A few messages were sent to them underscoring concerns. Very unprofessional. They showed lack of understanding and addressing issues as well as their language and tone are substandard. Implied disparate treatment as well as discrimination against WA State and Federal Fair Housing Act laws that were close to being reporting to WA State regulators. It was very unprofessional that resulted in soured relationship with us and as well as other homeowners. Recommendation that Nova should be replaced to restore goodwill between the HOA and homeowners. ... More

The process was ok. Some deceptive initial sales tactics. Adding in random lot prices that fluctuate. Not adding radon remediation when it’s obvious that the ground had potential radon - being an old farm. Our construction mgr Dan was great. Honest. Trustworthy. At closing we had several issues which are still not remedied two mos later. One was our backyard not draining properly- yet our neighbors had an entire work crew adding dirt and seed the same day they moved in. I have asked for an update and heard nothing. And now it is too late for grass to grow.

Dave Matt made my building experience clear and open communication the whole process was seamless. Beautiful home! Thank you

We have had nothing but issues with this home, and construction managers who say something will get repaired and then it either doesn’t or takes forever. From the craftsmanship to the Pulte Mortage people rushing us through every step. I couldn’t be more disappointed with a million dollar + transaction. I would never buy another home through Pulte again.

Our Super and sales agent were amazing!

Working with Pulte was seamless. Amy and Auggie were available to answer any questions and provided weekly updates. We lived out of state and were felt comfortable with the process.

We had an amazing experience from start to finish building our home! Our sales agent was absolutely wonderful, knowledgeable, patient, and always available to answer our questions. The construction manager was just as great, constantly checking in and making sure every detail was up to par. The entire process was smooth, organized, and exceeded our expectations. We couldn’t be happier with the quality of our new home. Highly recommend!

Trying to get things done after I moved in I was ignored. So if this is about reputation you are trying to get it’s not what I experienced. Thank you!

From my first meeting with Craig in Sales, following with Bjorn the project site manager, i was confident that I was in good hands. They took the time to listen to my needs, explain every detail & guide me thru each step with professionalism & genuine care. The craftsmanship & attention to detail are exceptional.Every fixture, finish, & feature reflects quality & pride in their work. I feel what truly sets Pulte Homes apart is their after-sales support. From Bjorn, the site manager, Jeffrey, the customer care rep & the rest of their customer care team have been incredible - responsive, attentive, & always willing to go the extra mile to make sure everything in my home meets it’s expectations! Pulte Homes doesn’t just build homes, they build lasting relationships with their homeowners! ... More

After closing warranty service is poor. I shouldn't have to work this hard to get my issues addressed.

I am satisfied with the home and the service

Excellent house and the finished are great , exceed my expectation

Our only complaint in the process was dealing with Pulte mortgage. Tifani the person who collected all of our financial info seemed to drop the ball often. It was the most stressful experience! The day before our closing she told us we needed a piece of information or we couldn’t close! Her words were “you have a yellow light right now”. In the meantime our realtor checked into it and we were already cleared to close. We felt like we were always scrambling to get one more piece of information!

Jason and Johnny did a great job running the project. Jason was more responsive at the end of the project than in the middle but overall he did a great job and went abbove and beyond some things at closing.

Probably the worst buying experience. I own multiple properties, residential and commercial

I was highly satisfied with how the entire process unfolded. I felt well-prepared due to upfront research and had an excellent Pulte team guiding me, which minimized confusion and frustration. The purchase process was efficient and transparent, and the move was well-planned, making it feel organized and manageable. I finished the process feeling relieved, excited, and grateful to be in my new place.

Quality builder and service with reps was great. I think they are step above many other big name builders in terms of quality

When it comes to paint, tile work and concrete, quality and craftsmanship is subpar. Tile grout issues and uneven tile placement. Paint is blotchy. Concrete has bucket imprints or areas that are cracked or not finished smoothly. Double check all your windows and sliding doors for ease of opening and closing as well as leaks. Project Manager was very responsive and corrected issues as best as he could.

I was going to run a water softener, but there was no water line, so I hired someone else to run the line and run the water softener.

We love our new Pulte home. Any issues have been dealt with quickly.

We had a mixed experience building with Pulte. On the positive side, the neighborhood is great, the houses look nice, and the people we worked with (shout out to Jake, Ricky, and Leo!) were fantastic. Pulte's process is organized and they keep you in the loop, which we appreciated. A big piece of advice: hire your own inspector for the pre-drywall walk-through. We only hired one for the final inspection, and he found enough problems to make us feel like the job was rushed at the end. It leaves you wondering what might be hidden behind the walls. The biggest letdown was the design process. It's hard to believe a huge company like Pulte doesn't have software to show you a 3D rendering of your design choices. You're left guessing how it will all come together, which is unacceptable for a builder this size. The quality of the work was just so-so. We had to ask them to fix things like crooked columns, redo the paint on our doors and frames, touch up the kitchen and details on the shower are ugly to put it mildly (who completes grout-work with silicon???). You just want to enjoy your new home, not act as a quality control manager. The irrigation system is a disaster across the entire neighborhood, with widespread leaks, high water bills, and poor water pressure. Pulte is pretty good about reacting to issues, but we wish they were more proactive about preventing them. Our experience was acceptable, but it easily could have been so much better. ... More

The builders know they have you at a disadvantage and operate as such. Work could be done quicker and with more quality. Paul the superintendent did a great job but I know his hands are tied. He does his best but is limited by the trades. Pulte and every other builder need to band together and make the trades do better work. Work took way too long. From frame to completion took 5 months. Way too long. And then at the end work was rushed and I do not believe we were given a house worthy of $680k. Feet were dragged and then we had to wait for the house to be cleaned (not very well I might add) AFTER we recorded. The last week was rushed. If work had been steady all along it would not have been much of an issue. But work stalled and was slow and at the end it was a huge hurry. Seemed fishy to me. Builders need to be better. But as long as they have the money the customer is a their mercy. ... More