Pulte Homes Reviews

We signed our contract in March of 2022. The process started off wonderful. The sales office was communicative, the design center was a great experience, and our walk with our construction superintendent was educational and informative. We were notified that we were set to close in September, received our signing date and signed our docs. We were notified a week before close that someone had ordered the wrong color cabinets and that here would be a delay. I understood, these things happen. We waited an additional month to hear back. A few weeks later we were notified that the house was not ready due to a delay with the kitchen cabinets. They hadn’t been installed!! How were we allowed to sign for a house that was even complete? The next day we were notified that the house would not close and our docs were voided and that we would Need to sign again. A few weeks went by and we were notified that the house was complete and we were set to close at the end of October. We got our signing date and signed the docs. I day before we were set to close and get our keys I received a call from our sales person telling us not to show up with our moving truck as there could be a delay and that it may only be a minor delay. Next day we were told that the city is not allowing us to move in due to a major breach in the fire code. We had already loaded our moving truck and was ready to move in! We had to unload the truck again. Yet again we signed for a home that we were not allowed to close on! Our slaesoersin tried his hardest to give us as much detail as he was given but he was kept in the dark so I was forced to visit city hall to get the details for myself. I spoke to the mayor who eventually connected me with the building inspector who was very helpful. The building inspector called me every day for the few weeks this went on and gave me every detail or progress update that he could, he even called when there was no progress. He gave me information that your firm refused to do. That’s all I asked was for full transparency and I couldn’t get that from a company that I was lending over 700k with! 3 weeks passed and we were finally given the green light to sign for a third time. This time we moved in! Overall I’m happy with my home. It’s beautiful, the workmanship is good, and the sales person I worked directly with was stuck in the middle of a bad situation that i unfortunately took out in him. I know it was not his fault and he was relaying messages from other incompetent folks in the Pulte ranks. I would not buy from Pulte again as I feel that you are not a trustworthy firm, and handled a simple close on a house poorly with very little transparency. Over a month of living in the house and I have found some minor issues which I reported to customer service and they are repaired immediately. I am very thankful for that. ... More

This was our first new build. We were thrilled with what Pulte offered and promised. Throughout the building process we experienced a lot of headaches which were caused by lack of communication and under delivered expectations. Maybe it was the lack of supply and/or skill labor, but the communication definitely could have been better to eliminate misunderstandings. As home buyers we trust the professionals’ input and communication to help us understand what’s next. Through this experience we felt confused and desperate to figure it out. It’s unfortunate that we had this experience because Pulte was highly recommended to us. We definitely had too many negatives. Overall, we can not recommend anyone to go through the same process as we did. ... More

Build process is ok. Putle mortgage never replies . Loan officer never replies and did not lock In rate on time. Home quality is very poor. Carpets have paint and now needs to be replaced at home owner cost. All handles and equipment have paint. No repair done after creating ticket

The site build crew and manager were great. The sales team not so as they misled us on a number of issues. Primarily promising us a unit with a view. They didn’t tell us they plan to build a couple more units that will cut into our view we paid extra for the unit. Also building a city rec center to further cut into our view.

Great home and Great quality. Builders did a great job. My only complaint would be the sales experience. Our sales rep Kristen was unprofessional. She did not explain our options thoroughly. Communication was poor. But at the end of the day we are happy with our new home.

Lack of communication. No clear message.NO estimate closing date.

Overall a very average experience especially after the contract was signed.

While Ryan was doing his best. His workers and people hired by Pulte were not good We are still waiting for many items to be finished We closed on August

Sales team is bad at so many levels. 1. No stakeholder management 2. Do not honor the commitments. 3. No updates on the schedules. 4. Didn’t clearly explain all the options.

Once you make your decision they lose motivation to do anything. Don't take their word at face value. Check and doublecheck. Because they will tell you one thing and do something different or nothing at all.

Not impressed . Pricy . No big space

A 7-month delay that cost me almost $10k in temporary lodging, moving trucks and movers, storage units, and repairs to items that were moved an extra time to and from storage. Sales strung me along with faulty closing dates. A design center stipend should have been given yet they offered me nothing after telling me a July closing date but delivery in January the following year!

Pulte Homes - Bay 37 is at a good location.

Tradespeople were extremely sloppy in their work in all domains. I was not present for gliding or would not have closed given the issues we saw regarding bad tile work, scratched up cabinets. Fortunately, warranty service/customer care has been very responsive and helpful

Although Pulte has been responsive to addressing the numerous issues I have had with my home there are two big problems. First a lot of my time was wasted in getting issues resolved. Second numerous other small annoyances remain but I’m to exhausted to deal with them. I would never buy a Pulte home again. Life is to short.

If you start this process with low expectations, it's not bad. Do not have high hopes in these areas: Excellent communication Pride in craftsmanship Timeliness Customer service is hit/miss Ability to get materials in stock (not Pulte's fault, that's a supply chain issue) Ability to hire quality framers (that is Pulte's fault) Workers paying attention to detail Feeling like you, as the customer, are important. I would also recommend that during the building process, you make site visits frequently. There were many mistakes made and if you aren't there to catch it, it can be covered up by the next phase of construction. Hire an independent inspector. It's not too terribly expensive, but can be a huge help. ... More

I've purchased new homes before and this was my first time with Pulte. It was not that great of an experience. They have major communication lagging between their own internal teams. Their Mortgage Group was descent and easy to work with. Construction was always behind which is expected but they were not even ready for initial walk through date. Had to set up a second walk through. Be on top of your stuff as you get close to the closing date cause no one else will be doing that for you.

Our homebuying/building experience has been rough, but the more I deal with Pulte the more I can see that it all depends on who you get. We have seen some Pulte representatives be absolutely amazing, while others make you hate life entirely. My only advice if you are moving forward with building a home with Pulte, is to meet all the people that will be involved with your build. If a single one of them don't seem like they are going to be amazing, then run as fast you can! No one that we have meet at Pulte has just been "ok" at there job. They are either the best in the industry or the absolute worst, so make sure they are all winners before you sign the dotted line or you will regret it. Trust me! ... More

Terrible home buying experience. Would not want this for anyone.

Everyone seemed nice until they started delaying the date of closure. We had to wait 3 extra months. It feels like the house was rushed. Two days after we moved in, the cloth rack in the master bedroom broke (this had the same amount of clothes that I hung in my apartment) that speaks a lot about quality. Less than a month after move-in, the stairs has cracks already, the drywall in the basement has dents (noticed this on day 1), the vent was not open, had to call them to come fix it, part of the exterior design fell off (still waiting for them to fix it), the guest shower head is falling off (this was noticed 2 weeks after moving in, and no one has ever used that shower). This just goes to say that the quality is substandard and the workmanship is questionable. Unfortunately, I am not impressed at all. However, I'll say their customer service reps respond promptly. its just sad that a house that is barely 3 months old has so many issues already. ... More

Closing date was postponed again and again. Feels like that the closing documents was not prepared when setting up a closing date.

don't use their mortgage company and make sure you have a good realtor that keeps on top of everything

We are a second time buyers with PULTE, experience with oak tree was horrible, quality build are bad, house still dirty after we purchased home, paint in every window, floor with paint and dirt, etc

When choosing to build again, it will not be with Pulte. The quality of materials aren’t very good. They rush things together. There are still things I’m trying to get fixed in my home.

The design process is very rushed