Pulte Homes Reviews

I expected much better but its not worth.

The walls are extremely thin. You can carry on conversations from one side of the house to another without raising your voice. And you don't have to bother going upstairs to talk to someone.. they can hear you right thru the floors. They could do a better job keeping the other construction sites clean. I've never seen houses under construction with so much mess around before. Other than that, it's nice being in a new house with new appliances. I'll definitely do more research into wall quality before I build another new house.

The bones of the house seem really good and high quality. They rush the finishes and so the stuff you see everyday and the imperfections get pretty annoying. They are supposed to take care of all of that within a year though, so we will see. The warranty seems decent. The price seems high, especially since everything is an upgrade. But this is Santa Fe, and everything is expensive so it was okay for Santa Fe. It’s definitely better than other areas of Santa Fe. But, you could get a lot more in other parts of N.M. and a heck of a lot more in TX.

Construction process was good up until closing. Day of closing there were still workers in the home. Landscaping had not begun. The walk prior to closing had the home still waiting to be cleaned. The closing with Pulte Mortgage went well. Came back to house to find workers had left trash and some items were incomplete. Landscaping was not completed until almost 60 days after closing. Field Manager was unwilling to address items from the 30 day list due to our schedules not lining up during the summer. He said that policy was the reason. I reminded him of the fact the home wasn't complete at closing and we waited on landscaping for two months. He decided that coming in and trying to restore the goodwill of the last 60 days was secondary to just shrugging his shoulders. If I had sold a customer a $500K house, I would make sure they were satisfied and willing to pass along the story to anyone who asked. Now when asked, I have to tell a potential homeowner to make sure they watch out to make sure everything is complete because you might come up short. Please treat this as an opportunity to look at your customer service approach. It shouldn't be so hard. ... More

Too many negative happened during construction. Not the slightest bit of cooperation from the building side. Landscaping was a complete joke. Only positive results were from the sales, design and mortgage areas.

Let me begin with a positive, our location contact person Laura has been a huge help in the home building process and has gone to bat for us more than once. Our builder Lincoln has also been helpful and patient with us as well. My major issue is the quality of the products and the workmanship. We were very excited to purchase a new home in an area we love, but I am still waiting on actually enjoying my new home without finding something wrong. Typically it's little things you would feel silly pointing out, like spackle left on an outlet or portions of wall that may have only gotten one coating of paint rather than two, caulking that is missing in spots or was not properly applied, or a scratched up stainless steel sink. There are bigger issues (like the master bedroom heating up at night if the door is closed because the AC is not flowing properly) that we have complained about and are in the process of being fixed. But my issue is, THIS IS A BRAND NEW HOUSE! After putting so much money and thought into this new home, I am not completely happy with what we received. Don't get me wrong if you don't pay attention to details Pulte is fantastic, but if you sweat the small stuff, I would look elsewhere. ... More

There were many things that could have been done better in the home. It was not cleaned before we moved in. The cabinets don't work in the kitchen. The pendent light fixtures are not wired correctly. We had to purchase new outlet covers because they were broken.

I believe Pulte Homes is struggling with a skilled trades labor pool, as well as sufficient job site supervision. While there are a number of things that are flawless with our home, there are also a number of things that continue to be issues that should have been addressed. Pulte Homes presented themselves as craftsman that could provide an upscale home backed by a national brand. When push came to shove, the real answer, from their own mouths, is that they are just a production builder. If you are the type of customer that expects great attention to detail, you will need to be incredibly involved in the build process. Much more than you might believe is necessary, unfortunately. My ratings reflect a mediocre experience. I would caution a friend to be careful, but I also would not tell them to run away. If you decide to work with this builder, take exceptional notes, and make sure to document the agreed-upon actions via email. ... More

Seeing little stuff that needs to be fixed

quality is very poor

Waking true the home was ok , they tell me that everything that wasen done right they will come to fix it that was a month ago still waiting. The warranty Manager tell that he will contact us after 30 day is been 36 days still waiting. My advice don't close on the house in to you are not sure everything is done right.

It takes too long to build the houses, while the outside is till being worked on 2 months after closing. the quality of the works, such as garage door installation, refrigerator installation and in particular, the cabinets, are not acceptable in today's standard.

Pulte homes will build a quality product if you MAKE them. That may sound odd because there quality standards that they must always meet, but believe me. If you have an experienced and organized field manager, things will go well. If not, you as the buyer will have to ensure things are being done appropriately. If you do not stay on top of the process (that means visiting every day or every other day), then something will be wrong and the contractors will cover it up. Plain and simple. The construction of my home actually went very well initially. Towards the end, I ran into many issues, including a major issue of flooding from a punctured pipe. It wasn’t the pipe puncture that was the issue because things like that happen, but the incredibly slow response to the problem was terrible. Ultimately due to issues with the field manager and contractors, a leak led to 2 weeks of no response, which led to mold being in the home, then more mold being found after the initial mold abatement was “completed”. There are a lot more details there that will be too long to type, but understand that I would have moved into a molded home with water damaged drywall. It took emails and phone calls to corporate staff to get some sort of movement. Now, there is a lot of good with Pulte homes. There were timely weekly updates on construction (when you have a good field manager), the sales consultants at the model home are top notch. They were like family to me and I never at one point felt like I was just another number or sale. I still keep in touch with the sales team. I can’t speak for all sales consultants, but mine in particular is very good, empathetic and trustworthy. I can’t say enough good things about him. I formed a good relationship with Pulte mortgage after a rocky start. I will say that if you as the consumer don’t do your homework when it comes to interest rates, you will not get the best rate. Pulte will match any rate that you get from other lenders. Ensure that you attempt to get other rates. Pulte won’t offer you the best rate initially. That is a fact. I will say that I was hoping to give Pulte 5 stars, but that is not possible. I will still recommend them over other brands, but there will always be a disclaimer accompanying my recommendation due to the issues I encountered. I was exhausted at the end of the home building process when I should have been energized moving into a new home. In summary, I believe my home is beautiful and secure, and has good value. Just ensure you take the time to make that happen. ... More

Title says it all.

Found quite a few issues of shoddy work. Although Esteban is working to correct, it should have been resolved before I closed...

Have had a gutter issue since purchase. Finally someone responded this week. Grass was dead at time of closing waiting for it to be replaced.

Need better response - Bought a Model home that was promised to be like a new build but later to learn a model doesn't have the warranties that a new home has.

All depends on how Pulte handles the problems AFTER the closing, we were told to wait one year before we can report any problem.

The sales process went well. The start of the build process also went well. We decided to build with Pulte since we had a great past experience with them. Different area, different people and service I guess. The quality of the workmanship was below average. It looked like they just did the work without any care. It definitely shows that it was just a job and not have any care in what they do. We still are waiting for issues to be fixed after a month and multiple inspections.

Still waiting on my lawn to get replaced as promised 30+days ago.

Follow-up on issues that were not completed at closing has not been in a timely manner.

Labor quality is lacking poor supervision from the beginning got a Dan involved towards end and things went better but could not fix past items already covered Workman had no respect for others work and damaged finished product still need some repairs on marble in master bath

I wish I could give this more positive review. Initial Purchase: Plain. Nothing special to speak of. Our sales agent was very lackadaisical. Could care less if we bought or not. Design and options selection: stressful experience. Very rushed and not enough time given to make informed and carefully weighed selections. During the build: this might have been the only fun part. Did receive regular updates on what was happening week after week. Final Inspection: this was a hot mess. The Builder was not prepared even after given 4 weeks notice. Lots of "critical" problems identified by our inspector. Quality of home: I've been in this house for 2 months and I can hear the plywood creaking when I walk on the second floor and up and down the stairs. Many of the 2x4s within the framework of the house are in poor shape (black). The quality of materials used for this home is terrible. Value of home: What I have for what I spent is sad. I would have expected a whole lot more for almost $450K. Builders team: this team was divided into two people . One person was communicative and helpful, the other wasn't and just simply did not deliver. If I had to answer the question, did they do what they promised? That answer would be no. Did they respond to me in a timely fashion? Yes Would I buy from this Builder again? Absolutely not. No accountability for the subcontractors. Sloppy and hurried work is apparent throughout. ... More

The quality of the work by Pulte is definitely very good for a national builder. When you are going thru the sales and design process be sure to ask for details on every item. They will charge you 1000's for item, but when it is built, it is not what they explained. When you are looking at the model homes you are not looking at the home you will end up with. Example, the model home had the wainscoting in the dining room, but it does not actually come in the home. They will not offer it as an option either. In the end, the home is well built, but you are definitely paying a premium for a cookie cutter home from a national builder. ... More

Sales and financing were great, very helpful. I am dissapointed in the quality of the home. The details are very sloppy and unfinished in some areas. Already having to submit a warranty claim and I have only lived there for a month.