Pulte Homes Reviews

It was good

This home is beautiful, but since it was still being built upon purchase (we did not build this home), we relied on the sales team to ensure we understood everything about the home. We were told/shown that our yard would be a lot bigger than what it is. The fence was put in seemingly rushed and uneven. The in-home WiFi was a HUGE selling point by the sales team, but 6 weeks later NO ONE knows how to get them to work and now I’m being told it wasn’t part of the “package deal” that the sales team NEVER pointed out. Additionally, upon move in, multiple items that were pointed out during the final walk-through were not fixed. The tile of the home is an absolute pain to maintain and was stained with black marks upon move in, so 8.5 month pregnant me was on my hands and knees with a magic eraser trying to scrub the marks off but they inevitably return since the tile is rough and was not sealed. Overall, again, the home is beautiful, but there should have been more transparency by the sales team overall. ... More

Most of the sod in my yard is dead, will not germinate, tree falling down, no shrubbery planted in a hill in the back yard, escaping company caused a mud slide over my entire backyard, threw more sod, left wood chips all over the yard and no one is responding to my concerns. The biggest problem is Pulte had air conditioning unit out right outside my master bedroom window, I am miserable, can’t sleep because of the noise. Need help!!!

Check the paint in all rooms for different colors in the same room and different gloss. Check carpet, our carpet has paint all over it, paint overspray. Material and workmanship on trim boards.

Be sure to do a thorough walk through before closing. Maybe hire an inspection company to do the inspection. Give the builder plenty of time after inspection to fix any issues before your closing date. After closing you have to deal with the warranty company and make yourself available for workers to come to your home and fix any issues not found during your initial inspection.

My Pulte home is the 5th new build I have moved into, and the only one where I was extremely disappointed with the experience. Pulte does not offer any opportunity for changes except what is on their very overpriced options list. It seems like there are lots of options but most of these are still highly constrained in terms of what you can pick from. Other builders I have worked with were fine with simple change orders but not Pulte. They chose windows inferior in quality and convenience, no thermostat in my finished basement (only 1 in the house - in the master bedroom!), you can't get real hardwood floors, they gave me a plastic faucet for the kitchen sink, and put a crater in my basement with drainage pipes going into it that prevented me from using a large part of the unfinished space for my shop (not in the model and no way to know they would do that). That is just a sample of my disappointments. I also had to get them to adhere to the plan, having left off some items I should have gotten but weren't there when I walked through. I think the basic build quality is good but they cut some corners that a quality builder would not have so I don't know how they expect to have happy homeowners. They do address warranty items but I have so many projects to do on this house that would have been so easy to do at the time of construction. Be sure to know what materials they will use and keep an eye on the build, something I hoped I would not have to do. ... More

Our experience started out wonderfully but we ignored the fact this is not a custom builder. They are a first off quantity builder, meaning they build as many as possible as quickly as possible. They have a system that helps them achieve this. The home is delivered partially built to the site and put together like a puzzle. You cannot make changes, upgrades or choices outside of their guidelines. Quality is satisfactory but not outstanding, also craftsmanship varies according to quality of crews hired to work. We have lived in a custom built home where the builder took pride in his product, Pulte builds communities with houses that look nice. In order to get issues handled you have to submit them to a site, they forward to the apporioate person, you wait for that person to contact you to make an appointment to address your issue. If not an emergency you are asked to wait until your 11’th month walk through. Most of the people we worked with did their jobs well but they couldn’t do them extremely well because corporate rules/guidelines/regulations tie their hands. Don’t be afraid to ask questions, watch the process as closely as possible, and don’t expect your home to be perfect. We waited over 6 weeks for the foreman to bother to get around to taking care of our celebration walk through list and that’s only because we had to complain otherwise we’d still be waiting. ... More

I suggest being very involved in building process from start to finish. If you're not, the completed product will be less than satisfactory. As for the mortgage company, proceed with caution.

Average

Craftsmanship is a lost art. From concrete issues to drywall there are plenty of ways that the quality could have been better

Our home is located in Eagle Run, Calabash, NC. To obtain warranty service someone must be home. This makes it difficult for us to obtain warranty services. We installed a lock box and are willing to let service people enter the home. Post closing we have noticed several areas of shoddy workmanship. We are fixing them ourselves.

Solar system not activated even after 3 months. When contacted pulte homes via email for help, even though we got a auto-reply we will get back to you in 48 hours(indicating email address is correct), there are no response after that. Multiple emails sent with no response from Pulte Homes.

Typical issues have risen since purchasing but the final walkthrough was horrible. Pulte Construction Manager was at first very responsive to things, generally; but, 3 months after purchase, Crickets/non responsive. Still finding defects! Kitchen cabinets are cheap builder grade (wish I inspected these before buying! Whomever designed this kitchen should stop drinking on the job or get more rest; home builder Pulte should be ashamed of this build! Cabinet's are some thin cheap S! L shaped with corner cabinets are hitting each other when fully opened. What an clarified poor, totally stupid desgn! Never buy Pulte again; Already planning to sell this box in one year! ... More

I had few issues and builder is not getting fixed and I was following , they responded and but not provided any solutions, I just completed 2months in this new home.

We had a very positive experience with our Sales Representative, Danielle, but the Construction Manager was a poor communicator, and subsequently, as we have discovered later, and poor manager. (He is no longer employed at Pulte) We purchased a quick move in that was at the interior trim stage, and we were out of town buyers, and thus could not keep tabs on construction process. We have had difficulty with followup on service requests, using their required, touted, on-line problem reporting process. Pulte has a wonderful process, on paper, but the actual execution and chain of responsibility is sorely lacking. ... More

The home itself has been decent, other than the exposed nail heads in my shingles and missing flashing. The lot is absolutely terrible. The lot floods with each rain and is a sponge for days afterwards. When landscaping we found sliding, nails, screws, and a huge amount of rocks under the sod. I expressed my lot concerns with Pulte multiple times and it was dismissed as a non issue. I will continue to collect documentation for future disputes under the “Right to Repair Act” if action isn’t taken from Pulte regarding the lot.

We upgraded to lvp flooring throughout the house, approximately $30k. When the final trim person painted, not taping or using edger, they got paint all around the flooring/trim, it is also in the wood grain of the lvp flooring. First they had lady cleaning with paint scrapper/rag, then tried cleaning with water, paint everywhere and it does not match the flooring we purchased. They also finally tried coretec recommendations, did not work. Then they had restoration company try to correct, still has not fixed the flooring to our satisfaction. For first walk through was totally appalled, worse condition of the many new homes I have bought, delayed close by a month bu5 flooring is still big issue. Would be happy to share pictures of the process all along, pictures of first/videos of first walk through and the final. What is disappointing is we kept hearing file warranty claim, it will never be perfect and to sell this as new flooring is terrible. You can see in area# where floor was scratched, attempted to fix using polyurethane, the floor is awful. Other things could be discussed but we will jus do as we heard and file claim which is very bad business after a person moves in. I believe Pulte should have just replaced it during the month delay versus how it looks now. Would be more than happy to discuss ... More

Wrong color cabinets and floors were installed. Unit was extremely dirty at walk through. Floors were not protected and dried mud was thought out main floor. Bath tub in one of the bathrooms was not protected during construction and had 1-2 inches of debris in it. Poor paint job through out whole place. Windows were not aligned because were kept open during freezing temperatures.Toilet was not installed properly. Water tank was not heating water hot enough and we had to adjust it twice and still not getting a good result. Water pressure is low. Construction debris were not cleaned up and stuck frozen around property. Construction manager was great and helped a lot to resolve some issues and smooth out a negative experience. ... More

Now is almost 2 months after closing and there are still some items such as pendant lights in the kitchen and wood panels that are not being installed.

I was literally cheated with Sales Person. I was not told when i am signing a contract. I bought a corner lot and charged $10000 extra for lot premium saying that i would get extra fencing in back and sixe yard. After construction they mentioned that lot was key-locked lot and dont get any extension for my corner lot. Sakes guy simply said sorry.

My experience building my first new home has been deeply frustrating. A major leak above the furnace caused severe mold growth, clearly pre-existing before closing. Neither the construction manager nor the warranty team caught it. Despite the mold’s presence, the warranty personnel refused air quality or mold testing, dismissing concerns based solely on photos. I’ve had to pay for testing myself to protect my family’s health. Other issues, like cold drafts through outlets and wall dripping, are brushed off as ‘normal.’ The warranty team refuses to investigate insulation or ensure the home meets code. This builder’s claims of quality and energy efficiency feel entirely misleading. I cannot recommend them based on my experience. ... More

The sales team is awesome and would work with you in getting the house bought for you. They were patient and very coachable. Once we bought the house, we ran into multiple issues when we first moved in. Chipped upgraded cabinets, circuit issues, laundry power plug, oven shutting down, new dishwasher flooded, window drafts, and a couple others. Robert the manager was constantly trying to get things fixed with a lot of delays with multiple vendors. It did leave us a sour taste at the beginning when we first moved in. When en things finally slowly got fixed, we were able to get started. So we think that the builders have done a sloppy job with the house. Pulte is a good company but watch out for the house builders and to make sure they did the job correctly. ... More

We were excited that we booked our custom home with Pulte but it was not a greatest experience. Below are few areas we had issues with: 1. Since beginning there were delays. Delays to get the permit, could be Govt issues or may be Pulte didn't submit the details correctly. 2. Due to Permit delay, construction wasn't started for approximately 2 months. 3. Once, the construction started, they dig the foundation way back on the lot(lot size more than 10K sq ft). For such a big lot, we didn't have much space in the backyard. We complained and after too many back and forth communication, Pulte finally agreed to move the foundation only 10 feet forward, even though it can go more, but they didn't. They also didn't give any reason why they can't move further. 4. Due to the foundation issue, again the construction was delayed by month or so. 5. Finally construction started, but I think they lack planning the construction phase. I think they need to focus more on the weather and phase of construction. For example, if the house is ready for the roof shingles and it is going to rain heavily next week, please don't wait for the rain to ruin the wooden floor, plan ahead and get the shingles done before the rain. 6. Finally, the home was completed and we moved in. Now, we are finding more issues in the house, for example - Floor is cracking, too loud water gushing sound(no or less sound insulation on pipes), annoying noises from the house, etc. Overall, I am not satisfied with the Pulte homes. They can do better for the amount they are charging. Thanks! ... More

I purchased this home in good faith and that their would be a clear line of communication throughout the whole process when it came to any issues. At first things look promising and was assured if any issues occurred they would be resolved in a timely manner. The overall home is good, but the quality of the material used and workmanship lacks. Example if you spray the home walls or doors, but touch up common area spots with a brush or roller its noticeable. Another issue is touching up spots with multiple coats of paint leads to it just pealing off especially in areas where there is friction like doors and door frames. Quality of material like the trim lacks in common areas. Example using trim pieces with noticeable chips and dents and not fixing/filling in or using quality pieces makes common areas look bad. I closed on 09/23/24 and moved in 10/26/24. Giving the builder and their team time to address the issues. I have had floors, doors and trim fixed due to water leaking into the home, but the work has not been finished. Its been 2 weeks since and no communication/follow up has been received even after contacting the builder. I understand things will occur over time, but leaving unfinished work is not good business or practice especially when there was no follow up. It has been one week since moving in this home and I find more workmanship and materials issues than anything else. I appreciate Pulte providing this additional survey as previous surveys I completed were given better ratings, but as things progressed, I am glad I have the opportunity to provide additional feedback, ... More

The home buying experience was easy. After I moved in, it was a different story. The first few days identified several issues with the brand new home not being ready for me as I was assured it would be. Dishwasher not connected, washing machine and dryer not connected, water heater not programmed. A/C not working in half the house because they did not open the vents in the attic…when the tech went into the attic, we also discovered the lights had been left on. Other issues: caulking missing in corner of living room and I had a red ant invasion and had to have an exterminator. Google doorbell installed by a Pulte vendor but not with the right transformer so it won’t ring inside the house (3 weeks since reporting it and I am waiting for repair). Two ceiling fans have high pitch squeals and have to be replaced. Very disappointing and frustrating experience. ... More