Pulte Homes Reviews

Our build was a quick experience, but unfortunately we have discovered many issues with the way things were completed in the house after we have moved in. The lack of communication was and is a problem still.

home price is high, but the quality lower than we expected

While the quality of the materials used was high, there were many instances where the workmanship was poor.

I recently purchased a new construction condo built by Pulte Homes and I found that it is a decent construction.

The home appears to be built well. There were several small issues to do with general clean up and plumbing. The appliance supplier is horrible and had we payed closer to the contract I would have had second thoughts. We have been here for almost 2 months now and all is fixed except for the microwave.

Don’t let the process get to you. And pay attention to details from the beginning

It was a tiring experience looking for a.nuce house here at Spencer’s Crossing in Murrieta CA. Fortunately, Pulte had called and gave us a chance to pick our new home. Thank you Pulte. Hoping to have a good and better working relationship in the coming years!

Long wait for responses, long wait for information, no replies.

Now that we have moved in we found a number of items that have not been built properly. Items that were damaged such as the front of my bathtub and then it was fixed and it was an obvious fix. Thanks we were told what happened such as cleaning the paint off of my patio never happen

Floor plans are locked with little flexibility to changes other than what is already presented on the option sheet. You also may be asked to close on a house that is not 100% finished with a promise that it will be finished.

We love our home now but we still have a punch list that hasn’t been resolved. Communication during the process was terrible. Went through three different project managers. Constant delays and days with out any progress on home during the building stages.

Build process was fine and Pulte Build Supervisor was very responsive. Basic house construction is good. Detail work not as good. Sub come backs required to fix poor quality initial workmanship. Pulte warranty representative is also very responsive to work through the sub schedule. Overall, even with the finish issues, house is very nice. Landscaping was really nice.

The site engineers should make sure the wooden floors properly installed

There was great communication between the sales office and me but their seemed to be a lack of communication elsewhere. There were a few instances where I was told one thing and it was wrong or for some reason it had to be changed. I wished I was aware of those changes before they were put in place. For instance in the design center, I was showed the cabinet garbage holder and was told that’s the one I would get and I got a cheaper version instead. There was also the instance of the whole process of getting an offer accepted and not being able to actually see the lots before the offers had to be put in and signed. This was also with having a limit on the sales appointment. I was mailed the contract very early in the morning and had to sign it before 12pm the same day. ... More

Check in great detail the finishes. I have been in the home for almost a month and are still finding issues with sheetrock, paint, and caulking. There are also some details in the way it was designed that are questionable. Overall the home is nice, probably would of enjoyed the home more if we were not constantly having issues. Our warranty rep is quite responsive and has been a great help and resolving issues.

As compared to other home builders, I felt like a number and the building process while understandable felt like I moving more into an apartment versus and expensive home I bought. Their mortgage officer assigned had an attitude which caused me to move to another institution for partial financing of the property.

overall experience was good. Design team was very collaborative

I feel Pulte is pushing homes out at a rate that affects the buyers over experience. From walkthroughs that never happen and poor communication between builder and contractors that the buyer is left to deal with. This was our forever and we imagined the process being smoother with much less need in my involvement post closing to complete.

So we closed on Aug 30th. At that time there were still many unresolved issues with our home. The outside need to be completed, the grading needed to be completed, our actual final appliances were not installed, a window needed fixing or replacing, etc. When we did our walk through on Thursday Aug 26th we were assured all of these issues, excluding the appliances, would be resolved prior to closing. None of these were. The interior issues were still being worked on when we actually left the house to go to closing. In hindsight we should not have closed before all the work was done or at the very least was firmly scheduled. I have now had to go through the repair ticked process for things that should have been done prior to closing. It is getting fairly frustrating as only a couple of issues have actually been resolved now 2 mos after closing. We are still hopeful that Pulte will get these corrected in a very timely manner. ... More

My sales representative and field manager were wonderful. However, after we moved into our home we noticed more and more issues, mostly cosmetic, with our home. The overall structure seems well done, but paint and drywall especially are poorly done. Recommend very close and thorough inspection before closing.

Sales rep ,after waiting for 9 months, when complained , started threatening to cancel the contract

The sales and home design process was great. Our Pulte salesperson and design consultant were both wonderful and I can't say enough good things about Bob. Our experience with the rest of the process (construction and mortage teams) was a mixed bag. As an organization Pulte has great processes and procedures, but they struggled where the rubber actually meets the road in many areas. We are happy with our home, but had to advocate for ourselves far more than we expected to receive what we we expected. I would build a home with Pulte again and I would recommend them to a friend or family member, with strong caution to keep a close eye on the entire process and not anything for granted just because it is promised. ... More

Let me just start by saying we love our Pulte home. It’s beautiful, the layout makes sense, and it’s ours! However, not all parts of the process were ideal. The buying and material selection process were great. Our agent, Wayne, was so helpful and answered our million questions. My main concern is the quality of the workmanship of my home. There were so many issues during our walkthroughs where messy mistakes were made and not corrected. Our project manager seemed to brush a lot of these to the side in order to make the closing date and now we’re left submitting request after request through our warranties to get things to the quality they should’ve been when we closed. It’s very frustrating to have the stress of moving into a new home and now having to coordinate all of these visits from the different warranties to correct issues. Additionally, they laid our sod in the peak of the summer and it all died. We knew about this before closing, brought it up as a major major concern and were forced to sign a waiver assuming full responsibility for the already dead lawn. It has been an immense pain to re-grow new grass and now we’re looking at having to re-sod ourselves. It’s so frustrating. Our overall experience with Pulte was good, but these types of issues make me concerned for the quality of things we can’t see within our home. ... More

Rushed through many items and it sometimes shows, including but not limited to not measuring for levelness and size. But great home warranty team and experience thus far.

We absolutely love our home and would do it all over again. However, Pulte really needs to work on their customer service and communication skills. Since getting in our home, it has taken months to resolve minor issues throughout the house that should’ve been taken care of right away. Representatives stopped responding to us and we had to hound them in order to get the work completed. When you speak with them in person they are very personable and helpful, but they often lack follow through.