Pulte Homes Reviews

It was a bad experience , Pulte used bad quality of hardwood flooring , hardwood flooring installation not good , subfloor squeaking under carpet, subfloor so thin they should use thicker and stronger one like 3/4" or 1" plywood sheets instead of OSB , floor vibrating when we walk in some area ( maybe it's joist problem ) ,the furnace in wrong spot above the plumbing stack which should be connected to the kitchen and second floor bath , to solve this issue they connected the pipe to the basement drain !! now the plumbing stack used as a basement drain without trap and this issue cause a very bad smell in basement !! this mean there is no supervision from the site team leader . I don't know how they build houses if they don't have plumbing drawing or HVAC drawing , every house with the same model are different than the other !! . ... More

Delay in Delivery: I Signed the house on December 2021, Promised to deliver by May 2022. Finally delivered in September. Due to that, Paying heavy interest rates. Main Water shut-off Wall: Main Shut off the wall was never working. Scheduled with RT Moore on November '16 th. It requires a 4-hour window and has to break much drywall to fix it. I was wondering how the city inspection got passed with so many issues. Lower-level tub/shower leak: The lower-level shower is leaking and dripping into the bedroom on the first floor of the brand-new home. Trade Partner RT Moore has to break the drywall and fix it. The drywall is yet to fix it. Faulty range hood: It was installed twice. Still, the issue was resolved. Does Any on expect Brand new home? How do you rate your home build like this? Note : Construction Manager Austin Williams is accommodating in listening the issues and helping in his capacity ... More

Overall, the experience was below average. Everything felt rushed, a lot of small details werent explained. When doing walk through, there were too many paint jobs not done, material not yet built and after closing found some main house items missed such as drainage systems. Also leaks in basement which had to work through warranty for weeks to get done even though it was mistake from start. There are still bunch of chips and marks on walls after closing but too much to report and not worth the hassle. The team is responsive when bringing up the issue at first but then there is no communication after. Overall, below average experience ... More

House took over a year to complete! Standard Ascend model, no basement or upstairs. We were rushed to get all our options picked. Contract signed 8/21 but foundation wasn’t laid until 4/22. Overall options were not properly conveyed. Insulation in a garage in the Chicagoland is an option! Didn’t realize this until a walk through but was relieved that the drywall wasn’t up yet in the garage. I asked to put insulation in at that point, I’ll pay, too late. Nothing was ever Pulte’s fault, shortage of workers, the county inspectors, weather. Those problems turned into my problems. I feel no issue was ever escalated to senior management. Homes were completed well before ours even though they signed their contract after us. My biggest frustration is that Pulte never took responsibility for any delay! ... More

Unsure if all builders are the same but Pulte does not share plans and designs and quality is lacking so, be ready for surprises and oopsies. The irrigation system zones are set up in a way that does not make sense, the sod was set on top of rocks, weed and construction debris. The yard is dramatically uneven. The floor tile is not flat and the wall tile on the backsplash and the showers is worse. It is difficult to trust the brand and when they don't share tests for energy star compliance, blue prints and other plans like the irrigation system layout makes me wonder if they don't share so we as owners have it more difficult to check the quality of their work. ... More

I was extremely disappointed in the workmanship of the house, I question why there is clearly NOT a final checklist that someone reviews before a part of the house is ready. The garage floor is scratched all over and has holes in the cement, holes in the wall, the wrong paint on parts of the wall, glue all over the frosted windows, screws not screwed into the wall in the closet, chipped shower glass door, they never created the shower niche in the shower, and when i moved in the rug all over the stairs was dirty. The bottom line is that the workmanship was extremely shabby and often careless. NOT what I expected. ... More

The good: The warranty team led by John and the last construction manager Mauricio (our construction manager changed 4 times) are good and responsible people. The bad: Almost everything else. Cheap material, poor build quality, irresponsible construction site maintenance. Pulte seemed to have hired some of the most irresponsible contractors, and used the lowest quality material for items like windows, gates, trim pieces, or anything that has no upgrade option. Attention to detail is non-existent. As homeowners, both my family and some neighbors I talked with can clearly feel that Pulte does not care about the living standard of home buyers. The construction site is very dirty and littered with trash, too. ... More

Well built house and great area but I’m still waiting on my roof to be looked at!

Moved in and had to deal with issues within a month related to build quality that left our new home damaged. Pulte was trying to deflect responsibilities and made the whole experience very frustrating. I don't think I would trust them again and would not recommend them.

pulte construction quality is poor and you dont get the value for the price you paid

House is built. That's about it. Mail never registered address, internet utility missing and no observable progress to rectify the situation, generally good finishing on the house, but many obvious ones that stick out. Slow responses, still too many open and documented matters to address.

I thought the home materials were good quality. Not even a month after moving in the bathroom sink basin got a big Crack. Pulte is unable to fix it because it didn't happen during closing. I doubt I'll buy a Pulte home again. Everyone should beware and pay close attention to the finishes if choosing Pulte.

Pulte share all beautiful things when you make the purchase… but after you sign… begin all the lies about the problems in construction. Pulte don’t give real answer. All excuses. Bad workmanship and materials. We have open like 50 items to replace by warranty. Not small. We have like floor bathrooms, drywalls, paint. So stressful. Pulte it doens't care about all the issues in the community. We hace security problems because the gate is always for construction. And they don’t care.

I moved into my brand new home that was never cleaned after the construction team. I feel as though nothing but your company being paid is a priority and can honestly say I will never buy a Pulte home again. There was nothing enjoyable about this experience.

The time to build was way to long

Pulte Mortgage was very aggressive in getting approvals through VA. Even though we had not chosen them as our lender. New home construction standards does not provide insulation over the garage and entrance way; uses 2x4's vice 2x6's ceiling joists over the 3-car garage; and no baseboards provided throughout our home. Pulte is cutting quality to increase their profit, but cost is increased to highest sales price. Once purchased, the warranty repairs are very slow with poor communications.

The entire process was rushed from picking a homesite (sketchy) to picking which floor plan. Then we were rushed to close with things that were not completed to my standards.

Nice home, would like more flexibility, support & assistance with options & upgrades and greater attention to detail with final cleaning and punch list items.

Pulte does a good job at sales and financing. The house was well built, but follow up on open items after closing is terrible. We closed six weeks ago and were told that landscaping and grass would be done quickly. So far nothing has been done, and we can't even get a expected timeframe. For other issues (doors, drywall, etc.) we were referred to warranty (Customer service). they don't even return voicemail messages. the one item they sent somebody out to fix (door) is now worse than before they fixed it. We were told that in order to get things done we need to elevate it up to someone at the next level, and get belligerent with them. let me know someone to contact who will actually respond. We have had several new homes built before, and have never had follow up service issues with a builder before. the others fixed their problems in a timely manner, and actually had a customer first mentality that doesn't exist with Pulte. ... More

The sales and financial experience with Pulte is awful! Starting from the purchase: we designed our home without knowing about other houses that fit our lifestyle better. Since moving in; we have heard nothing from our sales representative. The design center has no idea how to assist a new buyer. They are supposedly design consultants .. not sure where the consulting comes from. Do your research. They won’t help! Purchase a $700k home means nothing. Pulte finance .. do not use. Awful!! They are misleading and do not care about you as a buyer. The house .. however .. beautiful!

The amount of mistakes that had to be redone and corrected was astronomical. It was the norm for things to get done two or three times before they were done in an acceptable manner. And even this wouldn't have happened without us insisting. We noticed workers of all ages and even children and woman doing work. No wonder the exterior paint was a mess, and sloppy work observed. Even after moving in, the stove doesn't work, we have had electrical issues, the front door has been oredered incorrectly twice (still waiting a month later to see if it comes in right on the third try), etc. Part of the problem is just lack of skilled workers, and lack of oversight. I believe Pulte wants to build a quality product, but they are struggling to do so under the post-covid circumstances. ... More

after lengthy construction period, I closed the house with the empty promise from field construction manager to make up missing items paid in design, (no blinds, no medicine cabinet). more than one month after closing, I still don't have the items and no dates provided. So frustrated now.

First off, I understand supply chain issues and have considered that in my review. Our main issue was communication between sales team, project manager, and us. I feel like a lot of things that were caught would not have been caught if we hadn't stopped by the house so much. Many times we knew more about the build than the Pulte team did. A lot of their sub contractors are sub-par after hearing all about the Pulte standards that they have to meet. The AV company they use is a joke and leaves you a mess of wires after charging you over $2,000. My turf was just thrown down with some spots having 2-3" gaps between sod pieces. They didn't level the ground before putting the sod down so when I mow it's like going off-road. I think our last project manager did the best he could with what he was given and seemed to have too much on his plate for one person to properly manage. ... More

Very bad post construction

Several plantings in yard were dead when I moved in. I was told there is not an warranty. I find that unacceptable. Any place you buy a plant or tree there is a warranty.